82-5201-01 Email/Text Generator Operator’s Manual
Troubleshooting
•
17
Troubleshooting
NOTE:
The email/text generator is a 3rd party device. Please contact NCD at
https://community.ncd.io/ for email/text generator support.
Problem
Solutions
Unable to access configura
-
tion web interface
• If the LED is not flashing blue, press the Mode button on the side
of the device using a tool with a 90° angle.
• Try using a different computer, phone, or tablet.
• On a computer that is connected to the device, launch a Chrome,
Firefox, or Safari window and type in
172.217.28.1
.
LED repeatedly flashes 3
times (won’t connect to
WiFi network)
• Ensure the network you are trying to connect to is a 2.4 GHz
network. The device does not support 5 GHz networks.
• Ensure the network password does not contain characters like
#$%*.
• Move the device to within 10 feet of the router/access point and try
again.
LED repeatedly flashes
twice (email/text not going
through)
• Ensure the “Allow less secure apps” setting is selected in your
Google account.
• Ensure the settings in the
Email Client
portion of the
configuration web interface are correct.
• Ensure the email account’s password does not contain the ‘&’
symbol.
Email/text sent but not
received
• Ensure the email is not caught by the spam filter or junk filter.
• If an Outlook account is being used, check the account’s inbox for
the account verification email from Outlook. Follow the email’s
steps on verification.
