Steelhead Appliance Installation and Configuration Guide
85
Specific Problems
Troubleshooting
The Steelhead appliance boots,
displays the login prompt, and then
reboots.
Switch to single user mode and see if the problem still occurs.
To switch to single user mode
1.
Reboot the Steelhead appliance.
2.
While the Steelhead appliance is rebooting, watch for the message Grub
Loading stage 2...Press any key to continue
and press any key when the
message is displayed.
3.
The GRUB menu is displayed.
4.
At the GRUB menu, use the arrow keys on your keyboard to select the
desired Steelhead appliance image.
5.
Enter E to enter edit mode.
6.
Enter 1 to select the boot parameters, and then enter E to enter edit mode.
7.
A partial line of text is displayed.
8.
Append single to the end of the partial line of text that is displayed.
IMPORTANT
: Be sure to include a space before the word single.
9.
In the same partial line of text, look for two console= entries and delete one
as follows:
• If you are using a serial connection, delete the console=tty0 entry.
• If you are using a monitor, delete the console=ttyS0 entry.
10.
Press Enter.
11.
Enter B to continue booting.
12.
When the command prompt displays, you are in single user mode.
If the problem does not occur in single user mode, upgrade the Steelhead
appliance software to v2.1 or higher. If the problem occurs in single user
mode, contact Riverbed Technical Support at https://support.riverbed.com.
Problem
Solution
