ComColor queries and support
Ver6.1
5 May 2011
RKC London Office
1
Page 1: ...ComColor queries and support Ver6 1 5 May 2011 RKC London Office 1...
Page 2: ...e 32 Patlite Signal light installation Patlite 33 LDAP LDAP server authentication 34 LDAP LDAP setting up example 1 35 LDAP LDAP setting up example 2 36 Counter Count pattern 21 and Finisher 37 Counte...
Page 3: ...Quick confirmation after head replacement Index2 91 Image adjustment Direction of adjustment for paper feed angle 92 Image adjustment Target of margin adjustment by auto image adjustment 93 Image adju...
Page 4: ...dard feed tray X14 1102 1 Double feed 138 Paper jam Replacement procedure for the upper limit actuators of multi tray Index3 4 139 Paper jam S10 1031 1032 1033Tray elevation motor lock 140 Paper jam N...
Page 5: ...168 Electrical problem S98 0110 1 169 Electrical problem USB function unable 170 Scanner U03 43xx Scanner FB error U04 4430 Scanner AF error 171 Ink pan Rubber tube protection in the area with high Oz...
Page 6: ...min mode Settings Scanner data directory Add Share folder name IP address of the computer Domain name Login name Scan to share folder SMB When you set up the share folder on the computer which is used...
Page 7: ...directory Add Domain name Login name Scan to share folder SMB UNC When you set up the share folder on the computer which is used DHCP you should use the SMB UNC for this function Login password of th...
Page 8: ...Create a folder 2 Click the Sharing in the System Preferences 3 Tick the File Sharing and then press 4 Add the folder 5 Check the share users if Everyone is included Then press the Options 6 Tick the...
Page 9: ...Set up Scan to folder function for Macintosh share folder 9 Share folder name Computer name Login name and Password IP address for the Mac Select SMB Function Scanner...
Page 10: ...uter name 5 After scanning the scan data will be saved into the share folder soon 1 Press the Scanner button If the scan direction setting is not correct W60 error will be displayed You can register t...
Page 11: ...on the mail server it is better to ask them to set up For this setting you can normally confirm it from the mailer Mail application on the client computer For the below setting you need to ask the net...
Page 12: ...ize original etc you need to specify the size by the Scanning size function in the function tab If you change the Image size scanning image might be incorrect Original Scanning result NG Scanning dire...
Page 13: ...ion from Auto to Sort If you don t change this machine will print soon after one page scanning without confirmation screen Scan from the FB Auto collate means group printing Scan from the AF Auto coll...
Page 14: ...n button then the machine will request the Admin IC card 3 Set the Admin IC card on the reader and press the setting button 4 In the Login setting you should change the copy mode and the scan mode to...
Page 15: ...cel the IC card function if amount of the following test modes turn to 0 IC card function will disable After re enter the test mode the registered IC card information will return again without re ente...
Page 16: ...ach user Before individual setting you must switch the Login setting to Required in Admin mode If the Login setting is Not required Save as default button will be greyed out 1 Login setting to Require...
Page 17: ...nctions as default setting Select the function tab Select the check setting button Press the Save as default button Then the default screen will save for all users When you want to save individually I...
Page 18: ...tension code from CSV to TXT Or you should open the file as Note pad by right click 3 Add or change the data after that save as text data 4 Change the extension code from TXT to CSV 5 Upload the CSV f...
Page 19: ...p own screen setting individually If the Admin has set up the recommend setting as default screen all user can download this setting in each user screen Admin setting IC card user setting 1 Login as A...
Page 20: ...nt limitation function is used each user can find the own current counter 1 Login as User 2 Press the meter reading button 3 You can see it in the Limit tab B W print 2000 Colour print 500 B W copy 10...
Page 21: ...will be registered as Admin IC card 9 You can change the Admin typing password after logged in with this Admin IC card 10 Logout from Admin mode then you de activate the IC card using TM716 TM717 TM71...
Page 22: ...card for original Admin user 6 Switch back the another Admin authority user to normal user When the firmware version is Ver11 16 or later typing pass word is NOT registered Procedure is same as above...
Page 23: ...ion tab 4 Select the Booklet button 5 Remove the Imposition 6 Press the OK button 2 Set up Duplex to Duplex ComColor can make the booklet print from booklet paper original Paper original You should se...
Page 24: ...A3 Mix size copy Original size and direction Paper direction is also same as original direction B4 A3 A4 B5 A4 B4 B5 Function Copy 24...
Page 25: ...utton 2 Enter the User name as Admin and press OK 3 Press the Admin mode button then it turn to black button and the Admin tab will appear at left side 4 There is a Network setting in the Admin tab 5...
Page 26: ...nter driver 26 If you use the folder function you need to set it up in the Admin setting and Environment tab of the printer driver After that you can select three kind of output Print Print and save t...
Page 27: ...from the booklet original to the booklet output you can set the driver with following steps 1 Select Short edge in the Duplex menu Function Printer driver 2 Select Fold Staple in the Booklet binding m...
Page 28: ...river 28 Open the System Preferences Add the printer After install the printer software from the CD to the Mac you should set up the printer next IP address LPD Normal IS900C etc Change from Generic t...
Page 29: ...Printer driver 29 Depends on the customer s Macintosh detail setting screen for printer might be hidden Hidden condition Open condition Click Pull down menu When you select IS900C in the pull down men...
Page 30: ...t work on Ubuntu with following installation To add the printer driver open System tab Administration Printing Add Enter the IP address and press Find Few minutes later Choose Driver screen is display...
Page 31: ...ion PCB 050 75057 000 IF Connector PATO Light 050 75064 103 Bushing Plate SU 665 04064 108 Cord Bushing SR 6L 1 LED lighting condition Significance Example Red Error Paper jam No paper Open the cover...
Page 32: ...e 10cm from the pole end 4 Through the cord bushing and the bushing plate 5 Crimp the connecter harness with same colour harness each using a crimp tool Blue harness does not use Same colour Cord bush...
Page 33: ...stems Note This is a limited version that the server authentication of ComColor has been verified only with Windows Server 2003 32 bit For our future product design please send us what you noticed in...
Page 34: ...used Recommend to adjust CC time setting within 5min from the server time 5 Attribute of IC card ID homePhone Specify the attribute directory of IC card No s B 6 Attribute of user ID sAMAccountName Sp...
Page 35: ...tting up example 2 A Realm name B IC card No homePhone pager mobile facsimileTelephone Number ipPhone info C sAMAccountName D ou Admin Staff dc risodirect dc co dc uk E Scope of search F DNS LDAP Func...
Page 36: ...r B4 C2 large 2 click MCL large 2 click 18 Mono colour B5 C4 MCS 19 Mono colour Foolscap C4 MCS 20 Mono colour Long irregular size C2 large 2 click MCL large 2 click 21 Mono colour Short irregular siz...
Page 37: ...ze of the image on the original Depends on the Color Black slice level in the Admin mode B W Monochrome Full color Color Color Default setting at the installation B W Color Black Color Monochrome B W...
Page 38: ...40ppm No info No info CC3010 90ppm 85ppm 75ppm 90ppm Not applicable CC9050 Duplex 150ppm 75spm 150ppm 75spm 120ppm 60spm 150ppm 75spm 110ppm 55spm 70ppm 35spm 80ppm 40spm 40ppm 20spm 40ppm 20spm No i...
Page 39: ...en the offset stacking tray is connected with CC9050 maximum ejection speed will be 120ppm A4R standard stacking When you change the test mode 3729 to 1 ejection speed will be faster But paper alignme...
Page 40: ...Line based 7 7 Card stock only for HC Photo based 5 Line based 4 Envelope only for HC Photo based 5 Line based 4 300x600dpi Plain Photo based 4 4 Line based 4 4 IJ paper Photo based 4 4 Line based 4...
Page 41: ...irmware Ver5 34 or older Ink consumption for head cleaning is not calculated for ink volume indication Firmware Ver5 57 or later Ink consumption for head cleaning is also reflected for ink volume indi...
Page 42: ...cleaning Book shadow erase Multi up Program Booklet Head cleaning Basic School End of the set up wizard you have to select user category Basic or School After the set up wizard frequent functions of...
Page 43: ...basically can manage almost their jobs by only this screen You need to log in as Admin to register them as default setting Auto Auto Direct access Select layout Program Add cover and Book shadow eras...
Page 44: ...bited Finished job re printing Permitted Prohibit Prohibit Waiting job setting Not auto deleted Not auto deleted Auto deleted All jobs from the PC are listed into the waiting tab NO NO In the Set up w...
Page 45: ...Explanation When you stop or pause the print job from the PC you need to open the printer screen to do You cannot stop it on the Mode selection screen As for the copy job you can pause it on the copy...
Page 46: ...02 When the combination between the control card and the machine are not correct this error will be displayed W70 0247 03 When the test mode doesn t work due to an error this error code will occur For...
Page 47: ...t move up or TM2437 and TM2439 maintenance unit action W70 0247 3 will be displayed Enter the test mode Open the front cover and close W70 occurs when perform TM2405 If you back to normal screen at on...
Page 48: ...n the panel You can see the error history on the touch panel by test mode 630 Normally each errors are showed error No which is started from 1 2 or 3 1 Service error S 2 Unit error U 3 Jam error X Exp...
Page 49: ...condition the machine will decide if this document is B W or colour Therefore when there are two paper originals which have same size colour mark one of them is dark colour mark the other one has cle...
Page 50: ...can change the Gamma settings in the printer driver For example Green level and Blue level will reflect to Cyan density However when you reduce the Green level and Blue level Red level will increase r...
Page 51: ...omer select Any as paper type on the driver ComColor will select the tray depend on the only size On the other side when customer select specific paper type on the printer driver paper type on the Com...
Page 52: ...il all trays become to empty Standard tray Tray3 Tray2 Tray1 1 Turn on the machine 5 sheets 5 sheets 5 sheets 5 sheets 2 12 copies 0 sheets 0 sheets 3 sheets 5 sheets 3 Load the paper 5 sheets 5 sheet...
Page 53: ...r Driver Create 300x300dpi or 300x600dpi bitmap data 300 900dpi 300 900dpi GDI Create 300x300 900x900 dpi data Application Machine When the line smoothing is used GDI creates basically 900x900dpi bitm...
Page 54: ...ction If this error is displayed when you set up the paper eject destination to finisher side you should check the connection condition for the wire harness of the paper ejection unit which is circled...
Page 55: ...means 1cm wider In order to use this position you need to change the paper type to Card TM3702 100 means 1cm wider The side fences are wider for all type of paper Side fence and side wing adjustment M...
Page 56: ...4x6mm short screws for fixing the ejection motor When 8mm screws are used the top of the screw might contact on the ejection gear As a result rotation of the ejection roller slows down then remained t...
Page 57: ...tacking tray from HC5500 to ComColor you need to prepare following parts 050 21057 004 Wide stacking tray adaptor F 050 21058 000 Wide stacking tray adaptor R 050 21061 001 Magnet catcher bracket Auto...
Page 58: ...etwork will be displayed When you click the Change button you can set up the IP address After set up the IP address at once you cannot change the IP address on this software any more Just only RISO co...
Page 59: ...ight Re booting Blink Blink Blink 00 08 3 Light Light Light Re booting Blink Blink Blink 00 09 3 Light Light Light Re booting Blink Blink Blink 00 11 Light Light Finish You can update the IS900C firmw...
Page 60: ...ment Tool application If your laptop Wi Fi function is ON during the searching IS900C the application cannot recognize IS900C You must be off the Wi Fi And also when the Firewall of your laptop is act...
Page 61: ...key due to some reason you can also upgrade it with following procedure Open the RISO console and then click the upload arrow button in the Normal queue Search the firmware on your PC and then press t...
Page 62: ...h panel You must use rounded top screws for base plate of the touch panel If you don t use it customer might scratch on back of their hand when they remove a jammed paper Round top screw Maintenance C...
Page 63: ...dust or some crisps etc come into the gap between the control panel cover and the touch panel the touch panel might not work because these objects are pushing the touch panel When you clean the touch...
Page 64: ...I03 1814 When the machine works under the temporary mode I03 1814 will display until this mode has finished You can switch from this mode to normal mode by test mode 8400 Maintenance Un box Re box 64...
Page 65: ...the test mode 2701 to 1 the BP unit will stop at fixation position You don t need lift up by box driver After unpacking you need return the test mode 2701 to 0 Normal condition Test mode 2701 to 1 1 T...
Page 66: ...machine When the Multi finisher is installed you can set up the User guide box at rear side of the finisher I F unit which has two screw holes Finisher I F unit Scanner Main printer User guide box Ma...
Page 67: ...maximum 30 pages when the print heads temperature reached to 20 degree When you use this mode print image might be misty MD In addition when you use this a lot KG rollers have ink stain easily due to...
Page 68: ...e is not correct at the installation image problem or paper jam might occur Certain method Remove two screws and push both to rear Screw driver Push Push Turn CCW Check point NG OK Loose belt tension...
Page 69: ...maintenance unit is HP If the gap is over 6 5mm it means the unit doesn t return to HP enough you should check the wire harness arrangement Harness of maintenance unit 0 to 6 5mm Add very thin tape on...
Page 70: ...Card Front left Touch S03 2012 8 Card Front right Touch S03 2015 1 Envelope Rear left Not touch S03 2015 2 Envelope Rear right Not touch S03 2015 3 Envelope Front left Not touch S03 2015 4 Envelope F...
Page 71: ...when lift up 2 You should check whether gap adjuster works smooth 3 Clean the metal plate on the BP Gap adjuster Metal plate 4 You should check whether four metal actuators don t bend When they are fr...
Page 72: ...mode 1870 to 1 Turn off the machine You can keep the BP position 0 8mm Envelope Gap Card Gap Adjust the SW gap as 0 8mm After adjustment of envelope SW gap you can perform TM 2441 Card gap to confirm...
Page 73: ...ard gap to confirm the SW detection of Card gap Adjust the SW gap as 0 8mm 1 2 3 4 5 Turn off the machine Lift up the BP by box driver to upper position standard gap Move down the BP more 12mm Lift up...
Page 74: ...50mm BP unit 200mm 1st generation 2nd generation 3rd generation Current ground harness arrangement is opposite C direction with the 200mm harness If your arrangement is not correct or you use the shor...
Page 75: ...h holding is not enough when cover is closed In case catch holding is proper but door open error occur easily Insert cutting stripper pad between the cover and the catch Insert some washers between th...
Page 76: ...ion 1 Face down 0 Face up right side ejection 1 Face down left side ejection 1862 Duplex Simplex 0 Simplex 1865 Paper feed speed 632mm s 1867 Feed tray 0 Paper feed tray 1 Tray1 2 Tray2 3 Tray3 1871 T...
Page 77: ...panel Same as HC menu5 6 3 From the Console also available Depends on the TM756 format is changed Detail counter report Press the hard key 123 on the panel and then select the Detail tab Same as HC m...
Page 78: ...test mode 510 and re booting English set up wizard will be displayed You can change the language in the second screen of the wizard Attention After perform the test mode 510 All Admin setting and Test...
Page 79: ...ith all ComColor models included Japanese models But setting of each model is slightly different If there are some Japanese character such as following photo on the panel you should perform the test m...
Page 80: ...Default Paper feed setting 1497 data 1497 data 1497 data Image parameter 1497 data 1497 data 1497 data Set up wizard re display You can save the paper feed setting and image adjustment in the engine...
Page 81: ...up again 707 If necessity 708 710 If necessity 711 If necessity 715 If necessity 729 If necessity 750 If necessity 751 If necessity 752 If necessity 753 If necessity 754 If necessity When IC card func...
Page 82: ...to ver7 16 or above 2 Insert the USB memory 3 Perform the test mode 460 and start 4 Shut down the machine 5 Turn on the machine 6 Backup data will be created then they save into the USB memory 7 Remov...
Page 83: ...ner Manual 1 425 3mm Gap 2 426 3mm Gap 3 427 NO Gap 4 Angle adjustment By viewing TM436 proof is useful to check Target is parallel with each colour 5 X adjustment By viewing TM436 proof is useful to...
Page 84: ...opy TM441 retrieve After scanning update immediately Print TM1497 Save as factory default TM503 Return to factory default System figure of image adjustment data Attention If you perform the test mode...
Page 85: ...CW 0 1 1 8 turns 421 BP angle 3 4 mm gap and open Less than 1 0 Left 422 Timing roller angle 3 4 mm gap and open Less than 0 1 Spread the gap For the following adjustments you need to adjust manually...
Page 86: ...g Fine 3 4 mm gap and open 4 5 prints 426 Overlap 3 4 mm gap and open 4 5 prints 442 Head parameter 427 Print density No gap and close 443 Edge of head density 433 Image elongation 3 4 mm gap and open...
Page 87: ...tion X direction 1 dot 1 point Y direction 1 dot 16points NOTE X Direction will move one dot per 85 points in test mode If a value of more or less than 85 is entered then the machine will calculate th...
Page 88: ...5 Release the lock plate 6 Loosen B1 and B2 screws 70 7 Turn the angle adjuster as necessary 8 Lock the lock plate 9 Tighten the B1 and B2 screws 10 Release the lock plate 11 Print the test page Top...
Page 89: ...screws 5 Release the lock plate 6 Loosen B1 and B2 screws 70 7 Turn the X adjuster 8 Lock the plate 9 Tighten the B1 and B2 screws 10 Release the lock plate 11 Print the test page Top Adjust Black No2...
Page 90: ...tment is needed or not Test mode 404 5 Overlap TM437 Bigger amount is lighter 4 Y position TM436 Plus amount is down direction 3 X position TM435 Plus amount is left direction 2 Head angle If differen...
Page 91: ...hen the plus amount shows after scanning you need to adjust BP angle to left direction Test mode 422 When the plus amount shows after scanning you need to spread the gap move to left direction BP angl...
Page 92: ...Target of margin adjustment by auto image adjustment 0 5mm 0 5mm 0 5mm 5 0mm Test mode 428 Test mode 428 Test mode 432 Test mode 432 Print direction Maintenance Image adjustment 92...
Page 93: ...on 3 Fix the head jig with the countersunk screws Rear is first front is next First Second 4 Fix the print head as usual 5 Return X adjuster to normal and then change two screws to normal screws 6 You...
Page 94: ...rom the square hole on the horizontal transfer unit you should re arrange this As for normal printing basically these cables are hidden by the metal cover If you activate the test mode 2712 you don t...
Page 95: ...mode 2925 Test mode 2928 Test mode 2927 Window Image Print direction Default settings are 90 for all sides 9mm margin 10 means 1mm more margin If you reduce the margin too much the BP belt will have i...
Page 96: ...f the pressure tank will repeat On and Off during the printing If the tank has more ink due to some reason this error occurs easily You should usually drain some ink into the overflow tank This sympto...
Page 97: ...nk sensor M remained ON for more than a particular number of cycles despite circulation 2072 2 Pressurized tank ink sensor Y remained ON for more than a particular number of cycles despite circulation...
Page 98: ...der confirmation TM1942 0 Old INK tower 0 Old INK tower 1 New INK tower 1 New INK tower Differencepoint Thin air tube Thick air tube Diaphragm pump New tank Cylinder pump New tank Photo Tank replaceme...
Page 99: ...ink three times 2072 1 Pressurized tank ink sensor Y was not activated even once as the printer detected no yellow ink three times 2055 The bellows sensor was activated during ink circulation Check p...
Page 100: ...ure tank is almost empty 6 Clamp the common pressure air tube 7 Remove the air valve rubber cap 8 Remove the air filter tube from the bottom 9 Connect the air tube into the valve very loose 10 Remove...
Page 101: ...ellow 2485 After this test mode ink supply tube will become empty Finally change the test mode 2711 to 1 16 Shut down machine You must open the front cover otherwise ink circulation will start 17 Put...
Page 102: ...pressure ink tank level goes up you can remove three scissors 22 After about 10 minutes later ink circulation will finish automatically After the tank replacement Ink drain down procedure for Old ink...
Page 103: ...ure tank is almost empty 6 Clamp the common pressure air tube 7 Remove the air valve rubber cap 8 Remove the air filter tube from the bottom 9 Connect the air tube into the valve very loose 10 Remove...
Page 104: ...ink for another colour you should use another test mode Black 2482 Cyan 2483 Magenta 2484 Yellow 2485 After this test mode ink supply tube will become empty Finally change the test mode 2711 to 1 19...
Page 105: ...pressure ink tank level goes up you can remove three scissors 26 After about 10 minutes later ink circulation will finish automatically After the tank replacement Overflow tank 22 Put back the bellow...
Page 106: ...almost empty Connecter 5 Clamp the common pressure air tube 6 Remove the air valve rubber cap 7 Remove the air filter tube from the bottom 8 Connect the air tube into the valve very loose 9 Remove the...
Page 107: ...a 2484 Yellow 2485 After these test modes ink supply tubes will become empty Finally change the test mode 2711 to 1 18 Shut down machine You must open the front cover otherwise ink circulation will st...
Page 108: ...condition 25 After about 10 minutes later ink circulation will finish automatically After four tanks modification Overflow tank Ink drain down procedure for New ink tower For four tanks modification P...
Page 109: ...763 254 04875 763 355 04876 763 356 04879 763 359 04889 763 369 04890 763 370 04891 763 371 04892 763 372 04893 763 373 04894 763 374 04895 763 375 04896 763 376 04897 763 377 04898 763 378 04900 763...
Page 110: ...set sensor is deactivated U17 3327 Booklet tray is operational at the machine is power ON but becomes non operational while in operation due to mechanical error Basically you should check the locking...
Page 111: ...er mode 1870 Maintenance power off selection You can keep the position for the BP and the maintenance unit 1878 Print Qty under 20 degree During the warming up the machine can start printing 1947 1948...
Page 112: ...Nozzle pressure Print You can make negative pressure on the head nozzle to fix MF 2472 2477 C MD recovery action 2472 You need some 330mm width paper 2477 Don t need any paper 2606 Head temperature Y...
Page 113: ...S address Proxy server If used REv setting Connection RA setting Reboot In Action In pause If the connection setting is not correct W67 224 will be displayed TM412 will spend about 4 to 5 minutes at t...
Page 114: ...A activation done YYYY MM DD HH MM SS remoteagent c ERROR 771 2500 connection invalid authentication type or invalid USER PASS 407 Ask IT person about server protection Protocol HTTPS Port 443 Request...
Page 115: ...emoteagent com No Yes No TEST is displayed Required Yes No TEST is displayed Overwrite Proxy address and Port into the ComColor Back to TM412 Domain Network pass is required No Proxy address Port Logi...
Page 116: ...data Transfer data to the server When S I error occur or press Send error history all of saved REv data in the machine will be transferred to the server When the ink cartridge become to empty ink vol...
Page 117: ...ote Agent You can basically find the DNS address for the customer by using Command prompt We recommend to ask it IT person for double check 1 Input ipconfig all 2 Press enter key 3 You can find basica...
Page 118: ...an find the proxy setting on the web browser However this setting might not be same as actual proxy setting Tools Internet options Connections LAN settings Proxy server If the proxy address is setting...
Page 119: ...history REv data When the machine is installed the Remote Agent function the customer can send the REv data such as error history or counter data etc to Lyon server in the Admin mode Maintenance Remot...
Page 120: ...ng procedure 1 Activate the test modes 726 721 and 722 to 1 2 Insert the USB memory into the machine and perform TM407 3 Save the REv file on the laptop and then Drag and Drop to the REv exchange tool...
Page 121: ...dard tray direction the paper gate will move up When you adjust the rear adjuster you need to lift up the Engine PCB If you insert a small minus driver into the adjuster hole it is easier because this...
Page 122: ...sferred paper size When paper is jammed with Z folding condition on the BP belt with above errors BP belt rotation might not be smooth Especially A3 paper has this symptom relatively Checking points 1...
Page 123: ...ping well paper can remain on the unit or paper can become crumpled Check points 1 Clean the drive rollers 2 Clean the shaft of the pressure rollers and inside of the brackets 3 Confirm whether the br...
Page 124: ...can become crumpled at switch back unit This symptom mainly occurs while duplex printing Check points 1 Clean the drive rollers 2 Clean the shaft of the pressure rollers and inside of the brackets 3 C...
Page 125: ...ou can change speed up the ejection speed by test mode 1855 Tail of paper is remained on the end wall Test mode 1855 0 Fastest 1 Faster 2 Normal latest production machine There are two kind of end wal...
Page 126: ...problem 1 Drive roller slips due to ink stain 2 Pressure roller does not rotate smoothly 3 Roller pressure is not enough Drive roller Clean the ink stain Pressure roller Clean the roller shaft and in...
Page 127: ...e value is faster TM1850 must be 0 TM1855 must be 2 A4 long edge 6726 780 Large value is faster A3 6722 860 Large value is faster W24 1150 Face down paper receiving tray is full X28 1084 Paper does no...
Page 128: ...fer unit at first If it does not hang on correctly paper pass gap is wider and then corner of the paper bends easily This metal paper guide is used when the right ejection unit is connected If the mac...
Page 129: ...OK Dog ear 7 8 9 Case3 Dog ear Dog ear OK Dog ear 4 5 Case4 OK OK Dog ear Dog ear 3 Single face down Duplex face down Single face up Duplex face up Check points Case5 Dog ear Dog ear Dog ear Dog ear...
Page 130: ...ed from the tray 3 Step1 Change the pad and holder to wide type Step2 Adjust the pad angle from 4 to 3 Step3 Adjust the height 1step lower When you have small pad and wider holder you can put it such...
Page 131: ...ide wings are in maximum position If down curled paper feeds to the finisher edge of the curled paper might catch on the static blush or the fence guide hole You might need to remove the static blush...
Page 132: ...n the tray1 2 Perform the test mode 7709 1 to 5 Change the assist start timing 3 Listen to the noise condition 4 If noise still occurs change the setting to 10 15 20 5 If noise or bent still occurs re...
Page 133: ...then registration roller adjust paper skew at the contact position Paper tear Dog ear Registration roller Guide roller Guide plate Paper Contact position Check points 1 Clean the registration roller a...
Page 134: ...00 x2 050 62381 002 F 050 62382 009 R Switch back A Pressure Roller 050 55252 086 050 55252 108 B Support plate 050 64328 087 050 64328 281 C Socket 050 64369 000 x2 050 64370 008 F 050 64371 004 R Ap...
Page 135: ...New harness Vertical transfer motor and right ejection motor are the same motor compatible with each other Currently this motor is belt transfer type it is able to reduce mechanical noise The old har...
Page 136: ...error occurs you should check the spring condition for right side paper ejection unit Come off or catch on something etc If this spring is not proper paper gate does not work correctly Then finally pa...
Page 137: ...check the upper limit position whether it has 2mm gap Standard feed tray 2mm Basically when upper limit gap is 2mm the sensor bracket is over about 1mm from the adjuster bracket Check point Sensor bra...
Page 138: ...don t need to remove the paper feed unit When you remove the three trays you can remove the actuators from the underneath Actuators Upper limit and paper detection Loosen the bracket screw Don t remo...
Page 139: ...046 are for Tray2 S10 1033 1047 are for Tray3 1 Check whether customer does not load a lot of paper into the tray 2 Check whether Tray actuators are New type 3 Clean and grease up tray lifting mechani...
Page 140: ...upper transfer unit comes off slightly machine might make gear noise In order to reduce the gap you can insert old stripper pad etc between the upper transfer unit and the stopper Upper transfer unit...
Page 141: ...omes from tray2 X12 1055 2 Paper comes from tray3 613 00003 000 PULLEY M1X22 30S2M Totally 4 one way clutch gears are used in the internal paper feed unit when they slip X12 1055 occurs If X12 1055 st...
Page 142: ...ill be shifted When the following test modes are switched to 0 CCD will be deactivated print position will be decided from paper width of the tray Test mod No Applicable paper type 7734 Standard paper...
Page 143: ...belt maintenance alert Above error message might display even though BP belt is clean After the cleaning for CCD and BP belt you can switch off this function using TM1934 to 0 default is 5 This test...
Page 144: ...ine you may find a misty image at the top of the paper The new type BP belt will help to improve this condition also you can reduce the power of the BP fans using test mode 1809 for example from 100 t...
Page 145: ...he heads Only for same colored heads Leave for 10 seconds Perform the test mode 2472 or 2477 twice Cyan MD recovery mode Print the NZL check pattern by test mode 411 to check the result If some MD sti...
Page 146: ...nough liquid on the head nozzle position CC print head has a ink supply pipe between two nozzle lines ink collection pipes are out side of nozzle lines You should aim well at the nozzle to get good re...
Page 147: ...osition might be lost such as in following pictures very rarely IP PCB has a highest possibility of the cause of this problem NZL check pattern In addition following image problem also IP PCB is a hig...
Page 148: ...tly better however print speed will slow down about 20 to 30 depending on the envelope size For the normal paper print speed does not change TM1925 is 0 Default setting Slightly misty image TM1925 is...
Page 149: ...Check points 1 Check whether maintenance unit moves to BP unit correctly 2 Check whether two screws on the ink pan mechanism don t break 3 Check the print head surface condition after the cleaning If...
Page 150: ...are compatible All models are compatible 050 74035 185 050 74036 181 PMS PCB H PMS PCB M All models are compatible without memory PCB All models are compatible Need to transport the Memory PCB when re...
Page 151: ...DD 33350001 Ver7 16 Engine PCB 33350001 Ver7 16 Control Card 33350001 Second hand PCB HDD 33360002 Ver7 16 Engine PCB 33470003 Ver7 16 Control Card 33350001 HDD 33360002 Ver7 16 Engine PCB 33470003 Ve...
Page 152: ...master HDD OK TM510 Firmware update Second hand OK TM504 TM510 Less than 7 16 Copy by the master HDD OK TM510 Firmware update Second hand OK TM504 TM510 Official registered 2 weeks later 7 16 or later...
Page 153: ...ID CC9050 At the installation HDD Engine PCB Copy Copy Compare Accounting data Admin settings Serial No 12345678 Model ID CC9050 Counter 1 000 Image position Test mode settings Model ID CC9050 20 160...
Page 154: ...57 7 16 Step1 2 18 Step2 97 18 97 18 HDD replacement Standard update Before 0 91 7 0 91 8 1 xx 2 18 5 34 5 57 7 16 97 18 Step1 2 18 Step2 7 16 or 97 18 7 16 or 97 18 Step3 10 xx 10 xx Current Future...
Page 155: ...as some ink stain Another connection You should check slant connection Data transfer Error code Details Check point S98 0022 01 PCI is working fine but no SDB reply and a timeout error occurred Possib...
Page 156: ...communication between PMS and Engine PCB will be stopped Finally S98 0022 3 will be displayed Majority of this symptom comes from short circuit of wire harness Especially Finisher inner harness might...
Page 157: ...connection When the connection is not correct firmware data cannot transfer from PMS to the Engine PCB Check Point 2 2 steps firmware installation Depends on the Engine PCB version you might need 2 s...
Page 158: ...Turn off the machine put the covers Connect Joint Connect 7 Downloadthe firmware 8 TM726 USB activation to 1 TM728 to 1 TM5715 to 0 TM5415 TM716 TM717 TM718 TM727 to 1 9 TM756 to 2 Charge B TM8400 ID...
Page 159: ...Customer Accounting record setting OFF Customer Daily or Monthly saving Function key entry F1 Blank Logout Function key entry F2 Blank Copy Function key entry F3 Blank Door open Power save setting Sl...
Page 160: ...rm Inner wall Inner wall Slider arm OK NG Before turning on the machine at the installation please check the position of the slider arm White colour If it is positioned with the inner wall between the...
Page 161: ...open the engine PCB if you forget to remove the earth plate beforehand the engine PCB could be damaged If the caption error occur you should check whether there are some damage or not on the PCB Damag...
Page 162: ...t is a high possibility for this kind of trouble is due to cutting down or trapping of wire harness etc Maintenance Electrical problem 162 Right ejection motor Harness of paper elevation sensor Two sc...
Page 163: ...you install the Offset stacking tray you should take care of harness arrangement Harness might hung on the bracket Harness might touch on the encoder Encoder If you have some tie wraps we recommend to...
Page 164: ...gs using TM460 and also you should retrieve the user list CSV file via RISO console just in case Please refer to the M8 5 and F3 3 too 2 Perform the HDD initialization using TM504 and TM510 3 If this...
Page 165: ...l confuse the machine latest condition S35 2060 Overflow sensor is activated S96 1207 Electromagnetic counter is not connected S98 0100 3 Head control PCB1 KC error S98 0101 3 Head control PCB1 MY err...
Page 166: ...ning the ink level sensor on the negative ink tank is OFF for long period after the machine detects no ink in the negative tank S35 2082 1 2 C S35 2083 1 2 M S35 2084 1 2 Y S36 2080 1 2 3 4 Drive cycl...
Page 167: ...due to PMS does not send data commands continuously PMS Engine PCB Slow Time out S99 152 6 When you face this error we recommend to use an another computer to have a test This problem comes from the...
Page 168: ...metal plate on the upper transfer unit touches on the sensor bracket correctly Check point 3 If the upper transfer unit come out slightly machine can not remove static electricity correctly If you in...
Page 169: ...even though TM726 is ON you should check the connector connection on the PMS PCB Mother board When the connection is not correct USB key LED does not flash Firmware update screen does not come up USB...
Page 170: ...048 000 ASY CCD CCD UNIT Especially less than 33441376 scanner has high possiblity U03 4320 4321 4322 050 30901 403 PRINTED CIRCUIT BOARD CS4 MAIN 050 30051 000 PRINTED CIRCUIT BOARD RELAY When you re...
Page 171: ...sh back rubber tube to original position 4 Keep 3mm gap for clumping by a tie wrap 5 Fasten plastic tube in place with a tie wrap 6 Pull out rubber tube 5mm 7 Fasten the other end of plastic tube with...
