Rinnai New Zealand Ltd.
Neo Operation Manual: 11907-C
03-11
21
abnormal flame pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you
start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and/or pattern can indicate a problem with the fire, such as
blocked gas injectors, log movement during installation or incorrect flue installation. There are
some warning signs that could indicate a problem.
• Unusual smell from the appliance
• Continued difficulty or delay in establishing a flame
• Flame appears either very short or very long
• Flame only burns part way across the burner
• Severe soot building up on the inside of the glass door
If any of the above signs occur, please call Rinnai to discuss.
Normal flame pattern
Abnormal flame pattern
Soot build up
