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LIMITED WARRANTY CERTIFICATE
Residence PRO 32 KIS
INSTALLED AS RESIDENTIAL OR COMMERCIAL HEATING SOURCE
AS OUTLINED UNDER CONDITIONS BELOW
Evergreen Products International Inc.
1815 SISMET ROAD
MISSISSAUGA, ONTARIO L4W 1P9
TWELVE (12) MONTH WARRANTY
Evergreen Products International Inc. (hereinafter referred to
as the Company) warrants to the original purchaser or original
user that all RIELLO GAS FIRED WALL HUNG BOILERS sold by it and
all parts thereof are free of defects in material or workmanship
under normal use and service. The Company’s sole obligation
under this warranty shall be limited to furnishing replacement
parts, F.O.B. Toronto, Ontario, for 12 months from the date of the
initial installation of the heater. Defective parts to be returned to
the company, transportation charges prepaid.
WARRANTY OF PRIMARY and SECONDARY PLATE HEAT EXCHANGERS
The Company warrants to the original purchaser or original user
of RIELLO GAS FIRED WALL-HUNG BOILERS that it will at any time
during the warranty period, as designated below, furnish primary
and/or secondary heat exchangers F.O.B. Toronto, Ontario, for
any primary and/or secondary heat exchanger which is provided
to the satisfaction of the company to be inoperative due to
defects in material or factory workmanship. The Company’s sole
obligation under this warranty shall be limited to furnishing
primary and/or secondary heat exchangers.
This warranty shall cover the replacement of the primary and/or
secondary heat exchangers only as described for the time period
of 10 years (120 months) from date or original purchase. Warranty
claims will be based on the prorated values below:
Years
10
9
8
7
6
5
4
3
2
1
Warranty
100%
100%
100%
100%
100%
80%
60%
40%
20%
10%
GENERAL CONDITIONS
The warranties set out in this certificate are the exclusive remedy
of the original owner or user in lieu of all other warranties
written, oral or implied (including any warranty of merchant
ability or fitness for the purpose) and all other obligations or
liabilities on the part of the Company, and the Company neither
assumes nor authorizes any person to assume for it any other
obligation or liability in connection with the sale, installation or
use of the boiler or any parts thereof.
The Company will not be responsible for labor charges for
the analysis of a defective condition in the boiler or for the
installation of replacement parts.
The warranties provided herein will not apply if input of the
boiler exceeds the rated input as indicated on the name plate, by
more than 2%, or if the boiler in the judgement of the Company
has been subjected to misuse, negligence, accident, corrosive
atmospheres, physical damage to the boiler, alterations by
unauthorized service, operation contrary to the Manufactures
instructions including annual cleaning or if the serial number
has been altered, defaced or removed.
9 WARRANTY
The Company shall not be liable for any default or delay in the
performance by it of these warranties caused by contingency
beyond its control, including war, government restriction of
restraints, strikes, fire, flood or short or reduced supply of raw
materials, or parts. This warranty does not cover damages to
components caused by water leaks, or damages caused by
malfunctions as a result of water leaks.
The warranties herein shall be null and void:
− If the boiler is not installed by a qualified, Company-trained
heating contractor and/or if the boiler is not installed in
accordance to the appropriate Riello Installation & Operation
Manual For Contractors
− If the boiler is not maintained and repaired according to
the appropriate Riello Installation & Operation Manual
For Contractors (service records or proof of maintenance
documentation are required).
− Failure to install low loss header or provide proper hydronic
separation where required.
− Deformation occurs due to freezing; improper storage or
handling
− If the appliance is not installed in accordance with all
applicable local and national codes and regulations. If the
boiler is not direct vented. If the boiler is not installed in a
clean, dry area.
− Any alterations are made without written authorization by
the manufacturer
− The heat exchanger is not cleaned in accordance with
manufacturer’s requirements for natural and propane gas.
− Premature component failure due to poor combustion air,
water quality or gas quality.
What to do if a warranty claim is required:
Written permission is required for the return of any parts or
equipment and any such return must be made on the basis
of transportation charges prepaid. Shipments may be refused
unless prior written permission is obtained and goods returned
prepaid.
Written permission must be obtained through a local Riello
distributor and must be obtained by your qualified service
technician.
Contact your installing/service contractor to initiate a claim. Do
not contact Riello S.p.A. or Evergreen Products International Inc.
as they cannot provide technical assistance unless you are a
qualified service technician.
Parts under warranty will be replaced or credited only. Credits
will only be issued to authorized wholesalers.
Maintain a copy of all service records and combustion tests as
these may be required for any warranty claim.
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Ensure that the customer receives the Warranty
Documentation included with the installation manual.
9
Leave the manual with the customer so they know when to
call for annual maintenance and inspection.
