Vokèra Warranty Terms and Conditions
Vokèra Ltd offer customers the comfort of a parts and labour warranty repair service subject to the following terms
and conditions.
Vokèra Ltd only obligation under the guarantee shall be to repair or replace the faulty appliance at Vokèra Ltd
discretion. This will be carried out where a fault arises from defects within the appliance, caused by either material
or workmanship of the manufacturer.
1. The boiler must have been installed and commissioned within 12 months of manufacture by a registered Gas
Safe (RGII ROI) installer in accordance with the guidelines in the installation and servicing booklet provided
with the boiler.
2. This guarantee does not protect malfunction or damage arising from incorrect installation, commissioning or
maintenance procedures, as laid out in the installation handbook, inefficient flue system, poor or incorrect
electricity, wrong gas supply or pressure, tampering by inexperienced persons and any other cause not directly
due to manufacture.
3. Vokèra Ltd cannot accept responsibility for any costs arising from repair or maintenance carried out by any third
party.
4. The “Benchmark” commissioning sheet must be completed by the installer and left with the boiler for reference
purpose.
5. The warranty will commence from the date of installation. Without proof of purchase ie an invoice or completed
“Benchmark” commissioning sheet, the warranty will commence from the date of manufacture as detailed on
the appliance data plate.
6. To qualify for the full term of warranty, the boiler must be serviced once annually by a Gas Safe Registered
Engineer (RGII ROI). Proof of annual service in accordance with the manufacturer’s instructions must
be provided (e.g. Benchmark Service Record). If this condition is not met the period of warranty will
extend to only 12 months from date of installation.
By registering your appliance, you will be helping us provide you with the best after sales service in the unlikely
event that your boiler requires attention during the guarantee period.
Register online: www.vokera.co.uk (UK) or www.vokera.ie (ROI)
If the boiler suffers a mechanical or an electrical breakdown or you require an annual service, please contact our
Customer Care Centre on:
UK: 01274 866100
ROI: 056 7755057
Our normal working hours, excluding Bank holidays are:
8.15am - 5.00pm Monday to Friday
8.00am - 12.00pm Saturday (UK only)
We will arrange for an engineer or appointed agent, to inspect and repair, or where in our sole opinion repair is not
economic, arrange to replace the boiler.
7. Health & Safety:
a. Engineers will only attend to boiler products where it is considered by the engineer that the installation does not
pose a risk to health and safety.
b. A permanently fixed access ladder must service installations in lofts or attics. Adequate lighting and permanently
fixed flooring must also be available.
c. Cupboard installations must provide minimum working clearances as detailed in the installation instructions.
Vokèra will not accept responsibility for the removal of cupboards, kitchen units or trims in order to gain access
for repairs.
8. Warranty does not apply:
a. If the boiler is removed from its place of installation without our prior consent.
b. To any defect, damage or breakdown caused by inadequate servicing of the boiler or by deliberate action,
accident, misuse or third party interference including modification or an attempted repair which does not fully
comply with industry standards.
c. To any defect, damage or breakdown caused by the design, installation and maintenance of the central heating
system.
