Ricoh TotalFlow R-61 Field Service Manual Download

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TotalFlow Print Server R-61

(Machine Code:M506)

Field Service Manual

Summary of Contents for TotalFlow R-61

Page 1: ...TotalFlow Print Server R 61 Machine Code M506 Field Service Manual...

Page 2: ......

Page 3: ...roperty Obey these guidelines to avoid problems such as misfeeds damage to originals loss of valuable data and to prevent damage to the machine This information provides tips and advice about how to b...

Page 4: ...up period Be careful to keep hands away from the mechanical and electrical components as the machine starts operation 8 The inside and the metal parts of the fusing unit become extremely hot while th...

Page 5: ...0950 1 Europe EN60950 1 Therefore removal of such components must always be with the consent of the customer Do not remove them at your own judgment Health Safety Conditions 1 For the machines install...

Page 6: ...ems seek medical attention If toner is swallowed drink a large amount of cold water to dilute the ingested toner If there are signs of any problem seek medical attention If toner spills on clothing wa...

Page 7: ...ptical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equipment The laser subsystem is replaceable in the field by a qualified Custom...

Page 8: ...or controller uses a double pole fuse If this fuse blows be sure to replace it with an identical fuse Batteries 1 Always replace a battery with the same type of battery prescribed for use with the col...

Page 9: ...3 Always remove used batteries from the work site and dispose of them in accordance with local laws and regulations regarding the disposal of such items...

Page 10: ...nitial Startup 19 Test Print 21 Network Settings 23 General Operations for Servicing 27 Power Interlock Switch 27 Switching Procedure of Power Interlock 27 Starting the Print Server 28 Shutting Down o...

Page 11: ...oling Fan 57 RDTU Board 59 PIC Board 61 Cooling Fans 64 DIMM 66 7SEG Board 68 USB Dongle 68 Motherboard 69 Removal Procedure 69 Operation Checking after Motherboard Replacement 72 Time Setting 72 Proc...

Page 12: ...ystem Software 104 Update Procedure 104 Operation from the Printer Screen 104 Operation from the Console Screen on the Print Server 106 4 Troubleshooting Overview 111 LED Error Code 112 Overview 112 H...

Page 13: ...t Exit SP Mode While Establishing a Session with the IPDS Print Server 149 Troubles That Related to External Printing Software 150 Data Cannot Be Sent Properly When Using Prinect 150 5 Detailed Sectio...

Page 14: ...Activating the RIP Software 169 Activation Procedure 169 How to Reactivate 175 7 Specifications Specifications 177 General Specifications 177 5...

Page 15: ...6...

Page 16: ...heater 6 Do not place the machine where it will be exposed to corrosive gases 7 Do not install the machine at any location over 3 048 m 10 000 feet above sea level 8 Place the controller on a strong a...

Page 17: ...own in the illustration Power Requirements Insert firmly the plug in the outlet Avoid using an outlet extension plug or cord Ground the machine Avoid using a 3 pronged adapter in a 2 hole ungrounded o...

Page 18: ...rt First install Pro C9110 C9100 Hereinafter referred to as printer Then install TotalFlow Print Server R 61 Hereinafter referred to as print server Recommended installation steps are as follows Insta...

Page 19: ...1 Installation 10...

Page 20: ...etworked computer available during the installation The appropriate software should already be installed Documentation for the networked computer and the network operating software should be available...

Page 21: ...ng Instructions 1 Connector Front Panel No Name No Name 1 VGA monitor port 10 Main power switch 2 USB port backup 11 Power connector 3 USB port keyboard mouse 12 DVD drive 4 USB port keyboard mouse 13...

Page 22: ...Unit Port 18 System error indicator Installation Procedure Use two persons when installing this product This product is 20 kg or more in weight Turn OFF the print server power switch and printer main...

Page 23: ...ace cable which is connected to the printer to the Gigabit Ethernet port Right A of the print server 1 5 Connect the interface cable which is connected to a network to the Gigabit Ethernet port Left B...

Page 24: ...he printer 2 There are two types of data transfer unit cables A and B Check A part of the data transfer unit cables and then connect the cable which is described as A into the port marked A Connect th...

Page 25: ...7 Attach the controller cover A 2 Pass the interface cable B and the data transfer unit cables C through the cut off part of controller cover A 1 Installation 16...

Page 26: ...off the ferrite core as below 9 Attach the ferrite cores A on the end of the data transfer unit cables going to print server and attach the bands to prevent slipping off the ferrite core ad below 10...

Page 27: ...t the data transfer unit cable to the data transfer unit port A B of the print server 2 12 Set the power interlock switch A to the ON position 13 Install the PCI cover A to the print server 2 1 Instal...

Page 28: ...CU V1 03a 05 or higher Web Support V1 02 or higher Network Support V14 65 or higher 4 Set the following SP 7 Kurofune at SP5 193 001 External Controller Info Setting 1 invalid at SP5 895 001 Applicati...

Page 29: ...ower button to turn the print server ON Otherwise the print server detects that the printer is OFF and then the server automatically shutdown by the power interlocking 2 Turn ON the main power switch...

Page 30: ...e key on the operation panel of the printer and wait about five minutes until the TotalFlow icon appears on the Home screen Test Print 1 Press the TotalFlow icon to access to the menu screen Machine I...

Page 31: ...2 Press User Tools Adjustment 3 Press Print Samples 1 Installation 22...

Page 32: ...4 Press Color test page 5 Press Print 6 Make sure that the test page is printed normally Network Settings 1 Press the TotalFlow icon to access to the menu screen Machine Installation 23...

Page 33: ...2 Press User Tools Adjustment 3 Press Ethernet Configuration 1 Installation 24...

Page 34: ...4 Configure the network settings 5 Configure in accordance with network environment then press OK Machine Installation 25...

Page 35: ...6 After completing configuration of the network fields press OK 1 Installation 26...

Page 36: ...is set to OFF the interlock function is turned OFF and when the switch is set to ON the interlock function is turned ON The power interlock switch is located at the rear side of the print server It i...

Page 37: ...turn ON the print server Otherwise the print server will not work correctly When the power interlock function is disabled start the print server in the following procedure 1 Turn ON the main power sw...

Page 38: ...t server is suspended the job will be resumed from where it was suspended after the print server restarts Shutting Down the Print Server When the power interlock function is enabled the print server t...

Page 39: ...1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon 2 Press Stop to suspend the printer operation 3 Press User Tools Adjustment 1 Installation 30...

Page 40: ...server Do not turn OFF the main power switch of the printer until the power indicator of the print server goes out Doing so may result in damage to the hard disk or memory leading to malfunctions Afte...

Page 41: ...problem try this procedure first However this procedure will only restart the print server application software To reboot the system OS see the next section Rebooting the Print Server 1 Press Stop to...

Page 42: ...3 Press Restart Software 4 Press OK Rebooting the Print Server Use this procedure to reboot the system OS General Operations for Servicing 33...

Page 43: ...1 Press Stop to suspend the printer operation 2 Press User Tools Adjustments 1 Installation 34...

Page 44: ...3 Press Restart Computer 4 Press OK Canceling the Current Print Job 1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon General Operations for Servicing 35...

Page 45: ...2 Press Jobs 3 Select the job that you want to cancel Test Print 1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon 1 Installation 36...

Page 46: ...2 Press User Tools Adjustment 3 Press Print Samples General Operations for Servicing 37...

Page 47: ...4 Select the test page you want to print You can select the following test pages Color test page Tray adjustment CMYK colors CMY colors RGB colors Blank page 1 Installation 38...

Page 48: ...sole Remote Console You can operate the print server from a web browser of the client computer To use the remote console connect the client computer and print server to a network To access the print s...

Page 49: ...ach tab has pods For more information on display and setting items of the console screen refer to Operating Instructions Local Console To use the local console attach a monitor keyboard and mouse to t...

Page 50: ...ect Service to log in from User name 3 Enter the password in Password 4 Click Login The initial password is blank Set the password after the initial login For details about how to change the password...

Page 51: ...ter key The login screen appears 4 Select a user to log in from User name 5 Enter the password in Password 6 Click Login Customer engineers select Service for user name The initial password is blank S...

Page 52: ...to another installation of the print server page 86 Backing up Data Restoring Data Automatic Backup for Configuration Data To back up the configuration data automatically insert a writable USB memory...

Page 53: ...Printing Configuration 1 Access to the print server by the local or remote console 2 Click Maintenance 1 Installation 44...

Page 54: ...3 Select the type of the configuration data for printing 4 Select the option items if necessary and click OK General Operations for Servicing 45...

Page 55: ...r CD ROM provided Folder Calibration File names Calibration_Target_Standard xml Standard accuracy target Calibration_Target_High xml High accuracy target Before calibrating a printer import the xml fi...

Page 56: ...2 Replacement Cover Removal PCI cover 1 Remove the outer part of PCI cover A 4 2 Remove the data transfer unit cables while pushing the lock behind the connector 2 47...

Page 57: ...3 Remove the inner part A of the PCI cover A 5 Left Cover 1 Slide the left cover backward A 3 Right Cover 1 PCI cover page 47 2 Replacement 48...

Page 58: ...2 I O cover A 3 To disconnect the interface cable remove the I O cover 3 Slide the right cover backward A 2 Front Cover 1 Left cover page 48 2 Right cover page 48 Cover Removal 49...

Page 59: ...3 Front cover A 6 2 Replacement 50...

Page 60: ...of the procedure in this section HDD The print server has three HDDs One is for operating system A and the other two are for data storage B HDD for Operation System 1 Left cover page 48 2 Release the...

Page 61: ...DVD packed with the new HDD When the IPDS is activated reactivate the IPDS after replacing the HDD page 168 How to Reactivate HDD for Data Storage Be sure to install the system software to reconfigure...

Page 62: ...2 Release the connectors and clamps from the HDD for data storage A B 4 3 3 Remove the HDD for data storage A B with the bracket 6 Unit Removal 53...

Page 63: ...D install the system software from the system software DVD packed with the new HDD When the IPDS is activated reactivate the IPDS after replacing the HDD page 168 How to Reactivate PSU 1 Left cover pa...

Page 64: ...have a locking mechanism on the lower side Release the connectors by releasing the lock in the figure below of the order 4 Remove the electrostatic tape A on the PSU B and the housing After installin...

Page 65: ...5 Remove the screws of the PSU A and the bracket B 5 6 Remove the PSU A in the following order 2 Replacement 56...

Page 66: ...7 Remove the electrostatic tapes A on the PSU B Put the electrostatic tapes on a new PSU as before RDTU Cooling Fan 1 Left cover page 48 2 Lay down the machine Unit Removal 57...

Page 67: ...3 Release the ferrite core A and the two clamps 1 2 4 Remove the RDTU cooling fan A with the bracket 3 1 1 2 Replacement 58...

Page 68: ...5 RDTU cooling fan A 2 RDTU Board Do not touch the terminal part of the RDTU board Clean with alcohol in case of touching the terminal 1 Left cover page 48 Unit Removal 59...

Page 69: ...2 Lay down the machine 3 Remove the USB socket A with the USB dongle 2 4 Release the ferrite core A 1 2 Replacement 60...

Page 70: ...s on the PIC board RDTU cooling fan and RDTU board Then remove the bracket A 9 3 5 6 RDTU board A 1 PIC Board Do not touch the terminal part of the PIC board Clean with alcohol in case of touching the...

Page 71: ...1 Left cover page 48 2 Lay down the machine 3 Remove the USB socket A with the USB dongle 2 2 Replacement 62...

Page 72: ...4 Release the ferrite core A 1 5 Disconnect the connectors on the PIC board RDTU cooling fan and RDTU board Then remove the bracket A 9 3 5 6 Remove the PIC board A with the bracket 1 Unit Removal 63...

Page 73: ...7 PIC board A 2 Cooling Fans 1 Left cover page 48 2 Lay down the machine 3 Remove the USB socket A with the USB dongle 2 2 Replacement 64...

Page 74: ...ease the ferrite core A 1 5 Disconnect the connectors on the PIC board RDTU cooling fan and RDTU board Then remove the bracket A 9 3 5 6 Disconnect the connectors from the cooling fans A 2 Unit Remova...

Page 75: ...A 5 8 Cooling fans A each 2 When installation attach to the bracket so that the fan label is the same direction as the photo DIMM Do not touch the terminal part of the DIMM Clean with alcohol in case...

Page 76: ...1 PIC board page 61 2 Open the both sides of the lever and pull out DIMM 8 A from the sockets Unit Removal 67...

Page 77: ...d push into the slot Make sure that the levers close securely around the ends of the DIMM DIMMs fit in the socket only one way 7SEG Board 1 PIC board page 61 2 Remove the 7SEG board A with the bracket...

Page 78: ...tten to the USB dongle to prevent unauthorized use The print server does not start when the serial number does not match Therefore when you replace the motherboard USB dongle also need to be replaced...

Page 79: ...connectors around the motherboard A 3 10 When installing the motherboard make sure the harness 20 pins is connected to FPIO1 connector 23 pins A and the harness 10 pins is connected to CT5 connector 9...

Page 80: ...atic tape A on the LAN adapter After installing a new motherboard put the electrostatic tape on as before 6 Motherboard A 9 Remove the motherboard carefully to prevent the harness and connectors from...

Page 81: ...the print server 3 Make sure that the print server is standby status 4 Install the system software from the system software DVD page 101 Reinstalling the System Software 5 Print a test page from the o...

Page 82: ...press the Enter key 5 The BIOS screen is closed and the print server startup sequence is started Setting date and time in the console of the print server 1 Access to the print server by the local or...

Page 83: ...4 Click Date Time 5 Set the date and time and then click OK 6 Configuration Restart popup displays to reflect changes and click Restart 2 Replacement 74...

Page 84: ...erboard page 168 How to Reactivate Lithium Battery There is danger of explosion if the battery is replaced with the incorrect type Replace with only the same lithium battery supplied as a spare part D...

Page 85: ...ations after a temperature inside the machine is sufficiently dropped When replacing the CPU be sure to replace both the CPU and the CPU cooling fan When replacing only the CPU there is a possibility...

Page 86: ...CPU CPU Cooling Fan Left 1 PIC board page 61 2 CPU cooling fan left A 1 1 4 3 Unlock the upper lower of the CPU socket A Unit Removal 77...

Page 87: ...from the CPU socket When installing a new CPU cooling fan coat properly the thermal compound of accessories between the fan and CPU When installing a CPU adjust the position of the CPU marking A and...

Page 88: ...CPU CPU Cooling Fan Right 1 PIC board page 61 2 Cooling fan bracket page 64 Cooling Fans 3 CPU cooling fan right A 2 1 4 Unit Removal 79...

Page 89: ...4 Open the socket cover A 5 Open the socket cover A 2 Replacement 80...

Page 90: ...stalling a new CPU cooling fan coat properly the thermal compound of accessories between the fan and CPU When installing a CPU adjust the position of the CPU marking A and CPU socket marking B as show...

Page 91: ...2 Remove the fixing screws of the DVD drive A 4 3 Remove the connectors that are connected to the DVD drive A 2 2 Replacement 82...

Page 92: ...4 Pull out the DVD drive A Power Supply SW Board 1 Front cover page 49 2 Remove the power supply SW board A with the bracket 2 1 Unit Removal 83...

Page 93: ...3 Power supply SW board A 2 2 Replacement 84...

Page 94: ...lization for HDD restructuring of RAID page 101 System Software Installation Procedure Updating system software installation A N A N Update to the latest Microcode page 104 Updating System Software Re...

Page 95: ...aces Jobs Fonts cannot be backed up Backup data of TotalFlow Print Server R 60 cannot be restored to R 60A Backing up Data Operation from the Printer Screen When performing a backup from the printer y...

Page 96: ...pend the printer operation 3 Press User Tools Adjustment 4 Insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Backing up Dat...

Page 97: ...Backup 6 Press Backup You can change the file name by pressing Edit Operation from the Console Screen on the Print Server 1 Access to the print server by the local or remote console 3 Software Mainten...

Page 98: ...2 Click Stop to suspend the printer operation 3 Click Maintenance Backing up Data Restoring Data 89...

Page 99: ...cludes configuration data and user created ICC profiles Extended backup adds logs trace or both to Normal data Extended backup include Jobs adds jobs to Extended backup data It is only available at th...

Page 100: ...6 Specify the destination USB memory network email of the data and enter the file name Click Save Backing up Data Restoring Data 91...

Page 101: ...r It is not recognized in the rear USB ports of the print server Clicking Download File when accessing from the remote console allows you to save the data to the client PC When sending email enter the...

Page 102: ...Restoring Data Operation from the Printer Screen 1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon Backing up Data Restoring Data 93...

Page 103: ...to suspend the printer operation 3 Press User Tools Adjustment 4 Insert a USB memory into the front USB port of the print server It is not recognized in the rear ports of the print server 3 Software M...

Page 104: ...you want to restore and press Restore If the backup file contains other than the configuration data and user created ICC profiles you can restore only the configuration data and user created ICC prof...

Page 105: ...contents and then press OK Operation from the Console Screen on the Print Server 1 Access to the print server by the local or remote console 2 Click Stop to suspend the printer operation 3 Software M...

Page 106: ...3 Click Maintenance 4 Click Restore on the Disk Operations pod Backing up Data Restoring Data 97...

Page 107: ...ore the data from a USB memory insert it into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote...

Page 108: ...perform and click OK Normal includes configuration data and user created ICC profiles Extended restore adds logs trace or both to Normal data Partial restore select the items See the following Note B...

Page 109: ...Partial restore select the items for restoring 3 Software Maintenance 100...

Page 110: ...ct any USB memory connecting to the print server If there is a USB memory connected errors may occur in installation process 1 Get the installation iso data from the firmware download site for the sys...

Page 111: ...Turn ON main power switch on the printer 11 Press the power switch located at the front of the print server 12 Immediately press the disc eject button to open the DVD drive Otherwise the installation...

Page 112: ...Restoring Data Restore the system settings with the backup data after reinstalling the system software page 93 Restoring Data System Software Installation Procedure 103...

Page 113: ...t 10 minutes to complete updating with rebooting the print server Operation from the Printer Screen When operating from the printer the updating data is limited to USB memory 1 Press the Home key on t...

Page 114: ...djustment 4 Insert the USB memory which you saved the update data to the front USB port of the print server It is not recognized in the rear USB ports of the print server 5 Press Update Code Updating...

Page 115: ...e 7 Check the current and update version of and then press OK The print server automatically reboots after completing the update Operation from the Console Screen on the Print Server 1 Access to the p...

Page 116: ...2 Click Stop to suspend the printer operation 3 Click Maintenance Updating System Software 107...

Page 117: ...4 Click Update Code on the Disk Operations pod 5 Specify the destination USB memory DVD drive network where the update file is saved and click Load 3 Software Maintenance 108...

Page 118: ...f the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote console allows you to update the data from the client PC 6 Verify...

Page 119: ...The print server automatically reboots after completing the update 3 Software Maintenance 110...

Page 120: ...ction with the printer have no problem by printing test pages page 36 Test Print Check that all cables connectors and replacements are present appear undamaged and are correctly installed and connecte...

Page 121: ...ld the power switch of the front side until the print server turns OFF 2 Wait for 30 seconds 3 Press but do not hold the power switch 4 Wait for a while and check whether or not the print server reach...

Page 122: ...CPU cache error 59 CPU micro code was not found or micro code update failed 5A Internal CPU error 5b Reset PPI is not available 5C 5F Reserved for future AMI error codes d0 CPU initialization error d...

Page 123: ...rtup sequence so no correspondence needed Code Description 06 Microcode loading 10 PEI Core is started 15 Pre memory North Bridge initialization is started 19 Pre memory South Bridge initialization is...

Page 124: ...9 Super IO Initialization 9A USB initialization is started 9C USB Detect A0 IDE initialization is started A2 IDE Detect A8 Setup Verifying Password A9 Start of Setup AA Reserved for ASL AE Legacy Boot...

Page 125: ...identify the location of errors in BIOS In order to access in BIOS screen connect a monitor and keyboard to the print server CPU 1 After the print server boots immediately press the F2 key Select the...

Page 126: ...ils are displayed as below there is no error in the CPU Socket 0 Check the other CPU information A to B on the list corresponds to the CPU on the motherboard How to Identify the Location of CPU DIMM H...

Page 127: ...then select North Bridge with the arrow keys 3 Select DIMM Information with the arrow keys and check the DIMM information If no details of a DIMM are displayed it is judged that there is an error in...

Page 128: ...r the print server boots immediately press the F2 key 2 Select the Advanced tab in the BIOS screen and then select SATA Configuration with the arrow keys How to Identify the Location of CPU DIMM HDD E...

Page 129: ...TA Port4 of the list When the details of a SATA port are not displayed it is judged that the HDD breaks down A to C on the list corresponds to the HDD A HDD for operation system B C HDD for data stora...

Page 130: ...For more details about causes and solutions refer to page 124 Service Call SC Tables Printer Operation Panel When the Print Server Error Occurs When the print server error occurs the same message appe...

Page 131: ...a fatal error occurs You can select the following action from the fatal error dialog 1 Saving the traces to the USB memory 2 Restarting the software 3 Rebooting the print server 4 Shutting down the p...

Page 132: ...When selecting 1 you can save the traces to the USB memory into the front USB port of the print server How to Solve When an Error Occurs 123...

Page 133: ...ce alarm count Immediate alarm B When a function is selected the SC is displayed on the operation panel and the machine cannot be used down time mitigation Switch main power from OFF to ON Occurrence...

Page 134: ...ion If rebooting the print server does not solve the problem do the following 1 Update to the latest version of the print server system software 2 Re install the system software SC No Level Error Name...

Page 135: ...11 26 D CPU1 Temperature Alert CPU1 temperature error by H W checking CPU or CPU cooling fan defective Connection error between the CPU and CPU cooling fan Exhaust heat port of the housing is blocked...

Page 136: ...eplace the DIMM SC No Level Error Name Error Condition Major Cause Solution SC911 45 D Recommended number of processors not found CPU or motherboard defective If rebooting the print server does not so...

Page 137: ...rver does not solve the problem re install the system software SC No Level Error Name Error Condition Major Cause Solution SC911 49 D Hard disk backup to USB storage device failure Abnormal terminatio...

Page 138: ...r Re insert the USB dongle Replace the USB dongle SC No Level Error Name Error Condition Major Cause Solution SC911 58 D License error License key defective nonconformity file corruption and so on Una...

Page 139: ...s turned on Check the cable connection between the print server and the printer Restart the printer and the print server in the correct procedure Replace the connection cable or motherboard SC No Leve...

Page 140: ...onally captured data The trace information is saved to an archive file system for using by service representative In some cases the service representative might need to access this archive Saving trac...

Page 141: ...erver It is not recognized in the rear USB ports of the print server 5 Select the file you want to download in the list and then press Save and Mark Operation from the Console Screen on the Print Serv...

Page 142: ...2 Click Maintenance 3 Click Trace Archive Traces 133...

Page 143: ...4 Select the file you want to download in the list and then click the Save icon 5 Select the destinations USB memory network email and then input a file name Click Save 4 Troubleshooting 134...

Page 144: ...t server It is not recognized in the rear USB ports of the print server Clicking Download File when accessing from the remote console allows you to save the trace log to the client PC When sending ema...

Page 145: ...er and the console screen Operation from the Printer Screen When operating from the printer the destination of the tracing file is limited to USB memory 1 Press the Home key on the operation panel of...

Page 146: ...can select the tracing items from the Configure Traces key 4 Insert the USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server 5 If nece...

Page 147: ...6 Press OK It takes about 20 seconds to save the traces 7 Press Save You can change the file name by pressing Edit The tracing file is saved as a tar file 4 Troubleshooting 138...

Page 148: ...Operation from the Console Screen on the Print Server 1 Access to the print server by the local or remote console 2 Click Maintenance Traces 139...

Page 149: ...3 Click Save Traces 4 Click OK You can describe the situation 4 Troubleshooting 140...

Page 150: ...lick Save When selecting the USB memory insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server The tracing file is saved as a ta...

Page 151: ...When using the email enter the email address in the following screen Also enter the subject and text and then click Send 4 Troubleshooting 142...

Page 152: ...lude print data and host communications as well as trace data which described before Service representatives use this function to diagnose problems 1 Access to the print server by the local or remote...

Page 153: ...3 Click Start at Job Capture 4 Select the protocol that you send the job in Start Job Capture 4 Troubleshooting 144...

Page 154: ...k you can set Forward Back channel data The Forward Back channel data defines whether the trace data is saved in one file or divided files 6 Click OK During the capturing data the console screen shows...

Page 155: ...OK after the problem occurs in the job You can enter the job details at the save traces screen During the tracing job the following screen appears 9 Select the destinations USB memory network email an...

Page 156: ...insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking Download File when accessing from the remote console allows you...

Page 157: ...When sending email enter the email address and enter the message text or subject Click Send The tracing file is saved as a tar file 4 Troubleshooting 148...

Page 158: ...nto the SP mode in this condition they cannot exit the SP mode until the session is disconnected Solution Do not enter the SP mode during the session of the IPDS is established Do one of the following...

Page 159: ...Data Cannot Be Sent Properly When Using Prinect Symptom Data cannot be sent properly when using Prinect Solution 1 Access to the print server by the local or remote console 2 Click Configuration Data...

Page 160: ...4 Select APPE Not CPSI at PDF jwob processor Troubles That Related to External Printing Software 151...

Page 161: ...4 Troubleshooting 152...

Page 162: ...agram Functions Network Cable requirements 10BaseT Ethernet Unshielded Twisted Pair UTP Category 3 or higher 100BaseTX Fast Ethernet UTP Category 5 or higher 4 pair 8 wire short length 1000BaseT Gigab...

Page 163: ...HDD 4 is not installed Future expansion Mother Board CPU 2 6GHz 2 SDRAM 4GB 1600MHz DDR3 240 pin 8 Total 32GB Performs a self diagnosis by BIOS and displays the error code to the digital display boar...

Page 164: ...B port 1 Reading the following data are saved in the USB memory Print data File for system updating User created ICC profiles Font data 2 Writing the following data to USB memory Tracing data Logging...

Page 165: ...5 Detailed Section Descriptions 156...

Page 166: ...ded for the customer when they purchase the option 2 Install the license file generated to the print server The license file generated is installed in the print server Reactivating the IPDS is require...

Page 167: ...2 Click Stop to suspend the printer operation 3 Select Configuration Printer 4 Click Arrow Add at the Extended Features pod 6 Option 158...

Page 168: ...5 Select IPDS and click OK 6 Write down the string that is shown at System Fingerprint IPDS 159...

Page 169: ...his status then set from a web browser 8 Start the web browser and access the website below https www ricohsoftware entitlements com 9 Select the EID at the Login Using field 10 Enter the EID Entitlem...

Page 170: ...duct Feature and click OK 12 In the System Fingerprint Locking field enter the System Fingerprint that was ahead in step 6 to IPDS pop up screen and click Generate 13 Click Save to File and save the g...

Page 171: ...to the email address you registered 14 Change the extension of the license file to key Return to the console screen 15 Select the destination icon of the saved license file USB memory DVD network and...

Page 172: ...ert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote console allows you to up...

Page 173: ...f a page without generating an error to the host system If activated a menu item Suppress Off Page Errors appears in the IPDS data stream configuration area IPDS 2 pass G4 compression 8B4418 For IPDS...

Page 174: ...3 Click Arrow Add at the Extended Features pod 4 Select the extended features that you want to activate IPDS 165...

Page 175: ...5 Enter the following password and then click OK 2halo for 8B4289 Suppress Off Page Errors 2passup for 8B4418 IPDS 2 pass G4 compression 6 Option 166...

Page 176: ...6 Verify the optinal features at the Extended Features pod When the optional feature to Enabled click the button When set to Disabled click the Stop button IPDS 167...

Page 177: ...activation If the license file is lost log in to the certificate site with the same EID as the one used for last activation and then download the license file again When Replaced the Motherboard As t...

Page 178: ...for the customer when they purchase the option 2 Install the license file generated to the print server The license file generated is installed in the print server Reactivating the RIP software is req...

Page 179: ...2 Click Stop to suspend the printer operation 3 Select Configuration Printer 4 Click Arrow Add at the Extended Features pod 6 Option 170...

Page 180: ...ing that is shown at System Fingerprint 7 Click OK After this screen is shown operate from the web browser 8 Start the web browser and access the website below https www ricohsoftware entitlements com...

Page 181: ...10 Enter the EID Entitlement ID at the EID field and then click Login 11 Put a check mark in RIP model and click Activate 6 Option 172...

Page 182: ...model pop up screen and click Generate 13 Click Save to File select the desired destination icon and then save the generated license file Alternatively send the license file to the email address you r...

Page 183: ...rom the USB memory insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote co...

Page 184: ...Motherboard is replaced As the System Fingerprint changes you cannot reactivate the RIP software with the same license file as the one used for last activation Activate the RIP software with both of...

Page 185: ...6 Option 176...

Page 186: ...Rear 3 USB2 0 Type B VGA RDTU 2 Protocol FTP LPR Port 9100 TCP IPDS IPP RHPP HTTP Dynamic DNS SMB AppleTalk WSD Print Resolution 1 200 dpi 8bit Input Data Streams IPDS PostScript Level3 PDF Version1 7...

Page 187: ...MEMO 178...

Page 188: ...MEMO 179...

Page 189: ...MEMO 180 EN...

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