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Ricoh SP 6430DN, Manual

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Ricoh SP 6430DN Manual Download Page 1

For safe and correct use, be sure to read the Safety Information 
in"Read This First" before using the machine.

Troubleshooting

Loading Paper

Getting Started

User Guide

Summary of Contents for SP 6430DN

Page 1: ...For safe and correct use be sure to read the Safety Information in Read This First before using the machine Troubleshooting Loading Paper Getting Started User Guide ...

Page 2: ......

Page 3: ...he Printer Configuration Screens Using the Control Panel 21 Using Web Image Monitor 22 Displaying the top page 23 2 Loading Paper Paper Loading Procedure 27 Paper Size Specifications 28 Paper Type Specifications 32 Paper Precautions 34 Loading Paper into Paper Trays 37 When Loading Paper Larger than A4 or 81 2 11 40 Loading Paper into the Bypass Tray 42 Loading Orientation Fixed Paper or Two Sided...

Page 4: ... When You Cannot Print 70 When the Data In Indicator Does Not Light Up or Flash 73 Other Printing Problems 74 When You Cannot Print Properly 74 Paper Misfeeds Occur Frequently 80 Additional Troubleshooting 83 The Printed Image is Different from the Image on the Computer 88 When Printer Is Not Functioning Properly 90 Removing Jammed Paper 92 Paper Misfeed Message A1 92 Paper Misfeed Message A2 94 P...

Page 5: ...t describes the regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about the operation of the machine in HTML format The following are the main topics of the manual Getting Started Setting Up the Printer Loading Paper Printing Configuring and Managing ...

Page 6: ...eb Image Monitor For details see Before Using This Printer Security Guide Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Installation Guide Explains how to install and configure the drivers Other Manuals Appendix DHCP Option 204 4 ...

Page 7: ...tions on resolving user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels Indicates the key sequence order you should perform using the control panel Example Select Host Interface Press OK Select Host Interface and then press the OK key mainly Europe and Asia mainl...

Page 8: ... data executed by you Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products For good output quality the manufacturer recommends that you use genuine toner from the manufacturer Some illustrations in this manual might be slightly different from the machine About IP ad...

Page 9: ... printer is a Region A model refer to the metric units If your printer is a Region B model refer to the imperial units List of Options This section provides a list of options for this printer and the names commonly used in this manual Option name Description Paper Feed Unit TK2010 500 sheet paper feed unit Memory Unit Type N 1 0GB SDRAM module Hard Disk Drive Option Type P4 Hard disk IEEE802 11 In...

Page 10: ...ed by overheated internal components Exterior Front view 3 2 1 4 7 8 6 5 10 11 9 12 14 15 13 DBQ006 1 Front cover Open to access the inside of the printer and remove jammed paper Open here to replace the print cartridge and the drum unit 2 Tray Extension Pull this fence to prevent paper from falling off 1 Getting Started 8 ...

Page 11: ...can be used see page 28 Paper Size Specifications and page 32 Paper Type Specifications 10 Remaining paper indicator Indicates the approximate amount of paper remaining in the tray 11 Main power switch Use this switch to turn the power on and off For details about how to shut down the printer see page 17 Turning Off the Power 12 Bypass tray open lever Push this lever to open the bypass tray 13 Byp...

Page 12: ...ust from getting into the paper tray when it is extended DBP009 4 Rear cover Open to access the inside of the printer Open here to replace the fusing unit or using the envelope lever 5 Ethernet port Use a network interface cable to connect the printer to a network 6 USB port B Use a USB cable to connect the printer to a computer 7 USB port H Port for use by customer engineer Do not use this port 1...

Page 13: ... to be prepared For details about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions When you set the print cartridge apart from the drum unit pull down the lever on the right side of the print cartridge and then pull the print cartridge out 2 Drum unit Messages appear on the screen when the drum unit needs ...

Page 14: ... messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions The fusing unit is included in Maintenance Kit Guide to functions of the printer s internal options 1 3 4 2 DBP093 1 SD memory card options VM card With this card you can install embedded software applications XPS card 1 Getting Started 12 ...

Page 15: ...ion see Installing the Interface Units Operating Instructions 3 SDRAM module You can add the SDRAM up to 1 0 GB To attach this option see Installing the SDRAM module Operating Instructions 4 Hard disk Allows you to store documents to be printed To attach this option see Installing the hard disk Operating Instructions If you want to use two or more SD cards that can be inserted in the same slot con...

Page 16: ...his manual instructs you to press Option press the selection key on the left below the initial screen 3 Switch Functions key Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use 4 Menu key Press this key to configure and check the current printer settings Press to change the default settings to meet your re...

Page 17: ...error occurs Steady red printing is not possible or is possible but print quality cannot be ensured Flashing yellow the printer will soon require maintenance or a replacement consumable such as print cartridge Follow the instructions that appear on the display 9 Data in indicator Flashes when the printer is receiving data from a computer The data in indicator is lit if there is data to be printed ...

Page 18: ... printed due to errors or other reasons an error log is created You can check the error log using the control panel 3 Prt Jobs Press to display print jobs sent from a computer Prt Jobs is displayed only when the optional hard disk is installed in the printer 4 Supplies Press to display the information about printer supplies By default the remaining amount of toner is displayed To avoid displaying ...

Page 19: ...Power When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module causing a malfunction of the p...

Page 20: ...ture of the fusing unit heater If the printer receives a job it increases the temperature of the fusing unit and perform printing but the display remains off You can configure the period of time the printer waits before it enters Low Power mode in Low Power Mode Timer For details see System Operating Instructions To exit Low Power mode do one of the following Start print jobs Press any key on the ...

Page 21: ...e the amount of time that the printer waits before switching to Sleep mode For details about setting Sleep Mode Timer and Weekly Timer see System Operating Instructions To exit Sleep mode do one of the following Press one of the keys on the control panel Start print jobs ECO Night Sensor ECO Night Sensor can detect darkness and automatically turn off this product s power If ECO Night Sensor is ena...

Page 22: ...s are opened Toner is being replenished The printer settings screen is displayed Fixed warm up is in progress Data is being processed Operations are suspended during printing The Data In indicator is on or flashing The sample print locked print hold print or stored print screen is displayed Accessing the printer using Web Image Monitor The printer consumes less energy when in Sleep mode but it tak...

Page 23: ...r 1 Press the Menu key CYN042 2 Select the settings you want to change Press the or key to select the next or previous items 3 Press the OK key Any changes you make with configuration screens remain in effect even if the main power switch is turned off To cancel changes made to settings and return to the initial display press the Escape key Displaying the Printer Configuration Screens Using the Co...

Page 24: ...ing the Address Book Configuring printer settings Configuring network protocol settings Configuring security settings Configuring the printer To perform the operations from Web Image Monitor TCP IP is required After the printer is configured to use TCP IP operations from Web Image Monitor become available Recommended Web browser Windows Internet Explorer 6 0 or higher Firefox 10 and 15 or higher G...

Page 25: ...lorer 8 0 or higher downloading will be slower than with other browsers To download faster with Internet Explorer 8 0 or higher open the browser s Internet Options menu and register the printer s URL as a trusted site and then disable SmartScreen filter for trusted sites For details about these settings see the Internet Explorer Help files You can access Web Image Monitor more quickly by registeri...

Page 26: ... issued enter https printer s IP address or host name 3 To log in to Web Image Monitor in the administrator mode click Login on the top page The window for entering the login user name and password appears 4 Enter your login user name and password and then click Login For details about the login user name and password contact your administrator Depending on the configuration of your Web browser th...

Page 27: ... Click the Web browser s Refresh button to refresh the entire browser screen Help Use Help to view or download Help file contents 4 Basic Information area Displays the basic information of the printer 5 Work area Displays the contents of the item selected in the menu area Using Web Image Monitor 25 ...

Page 28: ...1 Getting Started 26 ...

Page 29: ...details about available paper trays for each paper size and type see page 28 Paper Size Specifications and page 32 Paper Type Specifications 2 Change the paper size and type settings for the tray you selected Use the control panel of the printer or Web Image Monitor to change the paper size and type When loading paper into Trays 1 to 4 adjust the paper size dial on the trays For details about chan...

Page 30: ...l B Select the paper size using the paper size dial on the tray C Set the paper size dial on the tray to and select the paper size with the control panel You can print on both sides of paper Not supported Metric sizes Paper size name Actual size Bypass tray Tray 1 Trays 2 4 Two sided A3 297 420 mm A B B A3 297 420 mm A C B A4 210 297 mm A B B A4 210 297 mm A C B A4 210 297 mm A B B A5 148 210 mm A...

Page 31: ...67 390 mm A C C 16K 195 267 mm A C C Imperial sizes Paper size name Actual size Bypass tray Tray 1 Trays 2 4 Two sided 11 17 11 17 A C B 11 17 11 17 A B B 11 15 11 15 A C C 11 14 11 14 A C C 10 15 10 15 A C C 10 14 10 14 A C C 81 2 14 8 5 14 A C C 81 2 14 8 5 14 A B C 81 2 13 8 5 13 A C C 81 2 13 8 5 13 A B C 81 2 11 8 5 11 A B B 81 4 14 8 25 14 A C C Paper Size Specifications 29 ...

Page 32: ...hose length is 148 mm or longer with their flaps open Note that envelopes with certain types and forms of flaps cannot be loaded Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes The following tables show the custom paper sizes that can be loaded in each tray Metric sizes Tray Horizontal size One sided Vertical size One sided Horizontal size...

Page 33: ...Trays 2 4 3 94 to 11 69 5 83 to 17 00 3 94 to 11 69 5 83 to 17 00 You can load paper of up to 1 260 mm 49 60 inches in length in the paper feeding direction However the recommended printing area is up to 432 mm 17 inches The printing speed may slow down depending on the paper size type thickness or orientation When paper smaller than 279 mm 11 inches in width is used for printing the printing spee...

Page 34: ...rted You can print on both sides of paper Not supported Paper type Paper weight No Bypass tray Tray 1 Trays 2 4 Two sided Thin Paper 1 A A A Plain Paper 2 A A A Plain Paper 2 3 A A A Middle Thick Paper 4 A A A Thick Paper 1 5 A A A Thick Paper 2 6 A A A Thick Paper 3 7 A A A Recycled Paper 2 3 A A A Color Paper 2 3 A A A Special Paper 1 1 A A A Special Paper 2 1 A A A Special Paper 3 1 A A A Lette...

Page 35: ...5 89 g m2 20 24 lb BOND 4 90 105 g m2 24 28 lb BOND 5 106 130 g m2 28 35 lb BOND 6 131 162 g m2 35 lb BOND 90 lb INDEX 7 163 220 g m2 90 lb INDEX 80 lb COVER When you print using Middle Thick Paper Thick Paper 1 Thick Paper 2 or Thick Paper 3 the print speed may change The printing speed may slow down depending on the paper size type thickness or orientation When paper smaller than 279 mm 11 inche...

Page 36: ... or warped paper before loading For details about available paper sizes and types for each paper tray see page 28 Paper Size Specifications and page 32 Paper Type Specifications Depending on the environment where the printer is being used you might at times hear a rustling noise from paper moving through the printer This noise does not indicate a malfunction If paper cannot be fed properly because...

Page 37: ...inted by another printer Paper Storage When storing paper the following precautions should always be followed Do not store paper where it will be exposed to direct sunlight Avoid storing paper in humid areas humidity 70 or less Store on a flat surface Do not store paper vertically Once opened store paper in plastic bags Print Area The following shows the recommended print area for paper printed wi...

Page 38: ...rinter driver settings you may be able to print outside the recommended print area However the actual output may not come out as desired or a paper feed problem may occur If Edge to Edge Print is enabled you can print by reducing the margins on the left right and bottom edges in relation to the feed direction to 0 mm and those on the leading edge up to 2 7 mm For details see Print Settings Operati...

Page 39: ...ot exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams If paper jams occur frequently flip the paper stack in the tray Do not mix different types of paper in the same paper tray After loading paper specify the paper size using the control panel or paper size dial and paper type using the control panel When printing a document specify the same paper size and ty...

Page 40: ...ection of paper in the paper tray DBQ051 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer DBQ052 Place the tray on a flat surface 3 Squeeze the clip on the side paper guide and slide it to match the paper size DBQ301 2 Loading Paper 38 ...

Page 41: ...hter slide both levers into the forward thin position 6 Load the new paper stack print side down Make sure paper is not stacked higher than the upper limit upper line marked inside the tray DBQ038 7 Adjust the paper guides to close any gaps Do not move paper loaded in the tray more than a few millimeters Moving the loaded paper excessively may cause damage to paper edges on the openings of the tra...

Page 42: ...ntation For details see page 44 Loading Orientation Fixed Paper or Two Sided Paper You can load envelopes into Tray 1 Envelopes must be loaded in a specific orientation For details see page 46 Loading Envelopes When Loading Paper Larger than A4 or 81 2 11 When loading paper larger than A4 or 81 2 11 into Trays 1 to 4 extend the tray 1 Pull the tray out of the printer For details see Steps 1 and 2 ...

Page 43: ...3 Return the catches to the positions where they lock DBQ403 When loading A4 81 2 11 or smaller paper do not extend the tray Otherwise a paper jam may occur Loading Paper into Paper Trays 41 ...

Page 44: ...ting a document specify the same paper size and type in the printer driver as specified on the printer When loading label paper load it one by one Load paper longer than A3 one by one and support it with hands so that it is fed properly Paper feeding conditions and printing quality may vary depending on the paper thickness and width Be sure to perform test printing using the same paper beforehand ...

Page 45: ... using the bypass tray it is recommended that you set the paper direction to Letterhead paper must be loaded in a specific orientation For details see page 44 Loading Orientation Fixed Paper or Two Sided Paper You can load envelopes into the bypass tray Envelopes must be loaded in a specific orientation For details see page 46 Loading Envelopes Loading Paper into the Bypass Tray 43 ...

Page 46: ...d then place the paper as shown in the table below For details about Letterhead Setting see Machine Modes Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or load paper printed side face up Place or load paper printed side face down Print side Trays 1 4 Bypass tray One sided Two sided To print on letterhead paper when Letterhead Setting is set to...

Page 47: ...nsure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray specified for one sided printing For details about how to make two sided prints see Printing on Both Sides of a Page Operating Instructions Loading Orientation Fixed Paper or Two Sided Paper 45 ...

Page 48: ...with this printer see page 28 Paper Size Specifications and page 32 Paper Type Specifications Misfeeds might occur depending on the length and shape of the flaps When loading envelopes with their flaps open specify a custom size You can print with a standard envelope size setting only when printing on envelopes with their flaps closed However be sure to open the flaps when loading envelopes into T...

Page 49: ...ose the rear cover DBQ029 Be sure to raise the envelope lever after printing on envelopes Loading orientation for envelopes The method for loading envelopes varies depending on the orientation of the envelopes Be sure to load envelopes with the correct orientation Loading Envelopes 47 ...

Page 50: ...pes For details see page 53 Configuring Envelope Settings Using the Control Panel 1 To print on envelopes that are loaded with their long edges against the printer body rotate the print image by 180 degrees using the printer driver 2 If the flaps are not held with the end guide the envelopes may not be fed properly In this case load them into the bypass tray Recommended envelopes For details about...

Page 51: ...wrinkle them even if they are the recommended envelopes Certain types of envelopes might be output creased dirtied or misprinted If you are printing a solid color on an envelope lines may appear where the overlapped edges of the envelope make it thicker Printing on Envelopes with Windows PCL 6 PostScript 3 1 After creating a document open the Printing Preferences dialog box in the document s nativ...

Page 52: ... Select the paper tray where the envelopes are loaded Document Size Select the envelope size Type Select Envelope Change any other print settings as necessary For details see the printer driver s Help 3 Click OK 4 Start printing from the application s Print dialog box Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the...

Page 53: ... menu to configure the following settings Paper Type Select Envelope 7 Change any other print settings as necessary 8 Start printing from the application s printing preferences screen Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 53 Configuring Envelope Settings Using the Control Panel Enve...

Page 54: ...he paper size using the control panel and the printer driver The printer cannot print on custom size paper if the application does not support custom size paper Specifying Standard Size Paper Press the Menu key and then select the setting items using the or key 1 Select Paper Input Press OK 2 Select Paper Size tray name Press OK 3 Select the size of the paper set in the specified tray Press OK For...

Page 55: ...pe 5 Select Maintenance Press OK 6 Select General Settings Press OK 7 Select the paper thickness setting for the specified paper type Press OK 8 Select the tray where the specified type of paper is loaded OK If you selected Letterhead Setting Label Paper Setting or Envelope Setting in Step 8 you can specify the paper thickness for each tray separately For other paper types the specified paper thic...

Page 56: ...velope types that can be loaded in each tray see page page 28 Paper Size Specifications and page 32 Paper Type Specifications For details about how to load envelopes see page 46 Loading Envelopes Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see page 49 Printing on Envelopes with Windows PCL ...

Page 57: ...inter has fully warmed up and is ready for use Five long beeps repeated four times Soft alert An error message appears on the control panel if there is no tray for the selected paper size or the tray is empty Five short beeps repeated five times Strong alert The printer requires user attention because paper has jammed the toner needs replenishing or other problems have occurred Beep alerts cannot ...

Page 58: ... occurs For details about removing jammed paper see page 92 Removing Jammed Paper Load Paper indicator Appears when paper runs out For details about loading paper see page 27 Loading Paper Add Toner indicator Appears when toner runs out For details about adding toner see Replacing the Print Cartridge Operating Instructions Service Call indicator Appears when the printer is malfunctioning or requir...

Page 59: ... booted up reconnect the USB cable Windows has already configured the USB settings Check whether or not the computer has identified the printer as an unsupported device Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices A or icon is displayed for conflicting devices Take care not to accidentally remove required devices For details see Windows...

Page 60: ...lizing replenishing toner or performing maintenance operations Wait a while Printing The printer is printing Wait a while Printing Suspended Printing is suspended To resume printing press the Suspend Resume key Ready This is the default ready message The printer is ready for use No action is required Resetting Job The printer is resetting the print job Wait a while Setting change The printer is ap...

Page 61: ...nd remove any jammed paper from the internal paper feed path For details see page 92 Removing Jammed Paper Y1 Remove misfeed in Tray 2 Opn cls Frt Cov Open Tray 2 and remove the jammed paper To reset the error open the front cover and then close it For details see page 92 Removing Jammed Paper Y2 Remove misfeed in Tray 3 Opn cls Frt Cov Open Tray 3 and remove the jammed paper To reset the error op...

Page 62: ...placing the Print Cartridge Operating Instructions Remote Cert update failed Updating the Remote certificate failed Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Cannot connect Comm Serv Check proxy user password The proxy user name or password is incorrect Check the proxy server settings and then change the user name and or pas...

Page 63: ...iled WirelessCard Turn power off check card The printer cannot detect the wireless LAN interface board Check that the board is supported or installed correctly Cover Open Please close the indicated cover A cover of the printer is open Close the cover as indicated on the control panel Duplex mode is in off position for tray name The duplex mode for the indicated tray is not available You can use on...

Page 64: ...Independent supply toner Independent supply toner is set Use the toner recommended for this printer IPv6 Address already exists Link local Address 109 209 The same IPv6 address is already used Contact your network administrator IPv6 Address already exists Stateless Address 109 209 The same IPv6 address is already used Contact your network administrator IPv6 Address already exists Manual Config Add...

Page 65: ...installed correctly If the problem persists contact your sales or service representative Replacmnt Requrd Maint Kit You need to replace the maintenance kit For details see Replacing Other Consumables Operating Instructions Rep Rqrd Drum U PrtSusp Printing was suspended It will resume after the Drum Unit is replaced You need to replace the drum unit For details see Replacing Other Consumables Opera...

Page 66: ...tact your sales or service representative Set the Toner Cartridge correctly The print cartridge may have not been installed correctly Turn the printer off and install the print cartridge again Standard Tray is full Remove the paper The standard tray is full Remove the paper Supply order has failed The automatic supply order failed The message indicates the printer tried to order the supplies This ...

Page 67: ...possible solutions for the error messages that are printed on the error logs or reports Message Cause Solution 84 Error There is no work area available for image processing Select Font Priority for Memory Usage in System Decrease the number of files sent to the printer 85 Error The specified graphics library is unavailable Check that the data is valid 86 Error Parameters of the control code are in...

Page 68: ...ation code For details about how to specify classification code settings see Registering Classification Codes Operating Instructions Collate cancelled Collate was canceled Turn the printer off and then turn it on again If the message appears again contact your service representative Collate Page max The amount of free memory is insufficient to perform collating Reduce the number of pages to be pri...

Page 69: ...elete all unnecessary files from the hard disk or decrease the file size sent to the printer Function use denied The print job was cancelled because of one of the following The user does not have privileges to print No privileges to print are assigned to the entered user name or user code or a wrong password was specified for the user name Enter the user name or user code with privileges to print ...

Page 70: ...elect a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list In some cases it will take a long time to complete a print job PCL 5e PostScript 3 Select a lower resolution on the printer driver For details abou...

Page 71: ...ssword mismatch A wrong password was entered when an encrypted PDF file was printed Check the password PDF File Error A syntax error etc occurred Check that the PDF file is valid Print overrun Printing images was aborted Select a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help Receiving data failed Data reception was aborted...

Page 72: ...es not start The interface cable is not connected correctly For details about how to connect interface cables correctly see Connecting the Printer Operating Instructions Printing does not start The correct interface cable is not being used The type of interface cable to use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it For details about interface...

Page 73: ... is using wireless LAN when there is a microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range near the device radio waves may be interfering with the wireless LAN s communication Turn off the microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range and then ...

Page 74: ...t Advanced encryption has been set using the Extended Security function Check the settings of the Extended Security function For details about Extended Security function settings see Security Guide List Test Print is disabled A mechanical error might have occurred Contact your service representative Printing does not start when using the extended wireless LAN in Ad hoc Mode The correct Communicati...

Page 75: ...ecting the printer to the computer using a parallel interface connect using LPT1 or LPT2 1 Open the printer properties dialog box and then click the Ports tab For details about displaying the printer properties dialog box see Displaying the Printer Driver Properties with Windows Operating Instructions 2 In the Print to the following port s list check that the correct port is selected Network conne...

Page 76: ...printer driver s Detailed Settings tab click Paper in Menu and then select Bypass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 34 Paper Precautions Printed im...

Page 77: ...aper see page 28 Paper Size Specifications and page 32 Paper Type Specifications The printed image is faded over the entire page If On is selected in the Toner Saving list in the printer driver settings the entire page will be faded when printed PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Off in the Toner Saving Images smudge when ru...

Page 78: ...r can result in a loss of print quality and other problems Use genuine manufacturer toner Contact your service representative Faint spots or smears appear on printed pages when printing is performed on both sides of a sheet The moisture in paper evaporates because of the heat generated during printing and forms dews on the surface of paper These dews cause faint spots or smears of toner on printed...

Page 79: ... Check whether there is failed or canceled data remaining For details about how to identify the cause of the error see Checking Error Logs Operating Instructions Characters differ from the display The loaded paper is unsuitable Printing on recommended paper produces better resolution For details about recommended paper see page 28 Paper Size Specifications and page 32 Paper Type Specifications Ima...

Page 80: ... may be using paper smaller than the size selected in the application Use the same size paper as that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print For details about the reduction function see the printer driver Help Photo images are grainy Some applications print at a lower resolution Use the application s or...

Page 81: ...e the color and thickness of the lines Images appear only partially colored The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 34 Paper Precautions When printing is performed using the USB device server a print job cannot be completed properly Even if the USB device server has received the...

Page 82: ... are locked For details about how to set the side fences see page 37 Loading Paper into Paper Trays or page 42 Loading Paper into the Bypass Tray Images are printed at a slant The paper is feeding in at a slant Load the paper correctly For details about loading paper see page 37 Loading Paper into Paper Trays or page 42 Loading Paper into the Bypass Tray Misfeeds occur frequently The number of she...

Page 83: ... paper see page 28 Paper Size Specifications and page 32 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 34 Paper Precautions Misfeeds occur frequently Printed paper is being used Do not load sheets that have already been copied or printed by another printer Misfeeds occur frequ...

Page 84: ...page 34 Paper Precautions Edges of sheets are creased You are using non recommended paper Use recommended paper For details about recommended paper see page 28 Paper Size Specifications and page 32 Paper Type Specifications Duplex printing is malfunctioning You have selected a paper tray that is not set for duplex print Change the setting to enable duplex printing for the paper tray The image on t...

Page 85: ...per size type or printing conditions Extend the extension tray of the output tray Load paper upside down in the paper input tray Remove the printed paper one by one When printing multiple pages continuously lower the envelope lever When printing is performed with the envelope lever lowered a warning message appears To turn off the message set Envelope Lever Alert to Do not Display For details abou...

Page 86: ...rinter driver s option setup might not be the same Set the printer s feed orientation and the printer driver s feed orientation accordingly For details about settings for printer driver see the printer driver Help Optional components connected to the printer are not recognized Bidirectional communication is not working Set up optional devices on the properties of the printer For details about how ...

Page 87: ...ter driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Photographic in the Dithering list For details about the pri...

Page 88: ...Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Text in the Dithering list For details about the printer driver settings see the printer driver Help Print speed or application relinquishing speed is slow The printer driver settings are not configured correctly PCL 6 On the printer driver s ...

Page 89: ... direct print PDF files cannot be printed if they are print disabled in PDF file security setting Change the PDF file security setting PDF direct print produces strange or malformed characters Fonts were not embedded Embed fonts in the PDF file you want to print and then print Resetting job appears and printing is suspended Memory is insufficient In System select Memory Usage to Font Priority Prin...

Page 90: ...instruments that use the same frequency range and then try printing again If printing is successful move the devices to a location where they do not interfere with the printer The Printed Image is Different from the Image on the Computer Problem Solutions The printed image is different from the image on the computer s display When you use some functions such as enlargement or reduction the layout ...

Page 91: ...isshapen Before printing embed the font in the PDF file to be printed The paper size appears on the control panel and printing is not performed with PDF Direct Print When PDF Direct Print is used printout requires paper set within the PDF file When a message indicating a paper size appears either place the indicated size in the paper tray or perform Form Feed Also if Sub Paper Size in the System m...

Page 92: ...rned on To avoid this time delay do not turn the printer off while it is in operation It takes too long to resume printing The data is so large or complex that it takes time to process it If Data In indicator is flashing the data is being processed Wait until it resumes The printer was in the Energy Saver mode or the Sleep mode To recover from these modes the printer must warm up and this takes ti...

Page 93: ...ervice representative When printing combined prints or bound prints Check that the paper size and direction set in the printer driver are the same as those set in the application If the settings are not the same change the settings of the printer driver An empty tray is selected by Auto Tray Select and the document is not printed due to out of paper error If a paper tray is opened and closed while...

Page 94: ... When removing jammed paper make sure not to trap or injure your fingers To prevent misfeeds do not leave any torn scraps of paper inside the printer Contact your service representative if misfeeds occur frequently If the error message remains displayed even after you remove misfed paper open and close the front cover Paper Misfeed Message A1 The paper misfeed message A1 appears when a paper misfe...

Page 95: ... jammed paper carefully DBQ126 3 Close the paper tray carefully DBQ127 4 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition DBQ010 Removing Jammed Paper 93 ...

Page 96: ...ter closing the cover check that the paper jam is cleared Paper Misfeed Message A2 The paper misfeed message A2 appears when a paper misfeed occurs in the bypass tray 1 Remove paper loaded in the bypass tray DBQ128 2 Pull out the jammed paper carefully DBQ129 3 Troubleshooting 94 ...

Page 97: ...ly After closing the cover check that the paper jam is cleared Paper Misfeed Message B The paper misfeed message B appears when a paper misfeed occurs in the internal paper feed path The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down Removing Jammed Paper 95 ...

Page 98: ...right side of the printer and then open the front cover with both hands carefully DBQ010 2 Hold the print cartridge s front handle to lift and pull it out DBQ011 3 Pull out the jammed paper carefully DBQ130 3 Troubleshooting 96 ...

Page 99: ...nd then insert it into the printer until it stops Push in the print cartridge fully until it reaches the position indicated on the label attached on the printer DBQ016 6 Close the front cover with both hands carefully If the front cover does not close do not force it Check if the print cartridge is properly installed Removing Jammed Paper 97 ...

Page 100: ...C appears when a paper misfeed occurs in the internal paper feed path The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down 1 Push the button on the right side of the printer and then open the front cover with both hands carefully DBQ010 3 Troubleshooting 98 ...

Page 101: ... cartridge s front handle to lift and pull it out DBQ011 3 Pull out the jammed paper carefully DBQ130 4 If you cannot see the jammed paper or remove it lift B and remove the jammed paper DBQ131 Removing Jammed Paper 99 ...

Page 102: ...DBQ132 5 If you cannot remove the jammed paper open the rear cover DBQ020 6 Lift the lock levers of the fusing unit DBQ021 3 Troubleshooting 100 ...

Page 103: ...e fusing unit out DBQ023 8 Hold the tab and then remove the jammed paper DBQ073 9 If the paper is not jammed in the fusing unit remove the jammed paper from inside of the printer DBQ074 Removing Jammed Paper 101 ...

Page 104: ...DBQ075 10 Push the fusing unit until it stops DBQ025 11 Push the lock levers of the fusing unit down until they click DBQ026 3 Troubleshooting 102 ...

Page 105: ...e position indicated on the label attached on the printer DBQ016 14 Close the front cover with both hands carefully If the front cover does not close do not force it Check if the print cartridge is properly installed DBQ067 When closing the front cover push the upper side of the cover firmly After closing the cover check that the paper jam is cleared Removing Jammed Paper 103 ...

Page 106: ...ray 2 Y2 Tray 3 Y3 Tray 4 The procedure for removing jammed paper is the same for all trays In the following procedure a paper jam that occurs in Tray 2 with the Y1 message displayed is explained as an example 1 Pull out the paper tray until it stops DBQ076 2 Pull out the jammed paper carefully DBQ077 3 Troubleshooting 104 ...

Page 107: ...ush it straight in DBQ078 4 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition DBQ010 DBQ067 Paper Misfeed Message Z1 The paper misfeed message Z1 appears when a paper misfeed occurs inside the duplex unit Removing Jammed Paper 105 ...

Page 108: ... Open the rear cover DBQ020 2 Pull out the jammed paper carefully DBQ079 3 If you can see the jammed paper in the output tray keep the rear cover opened and remove the paper DBQ080 3 Troubleshooting 106 ...

Page 109: ... board DBQ082 5 Pull out the jammed paper carefully DBQ081 6 Close the rear cover DBQ029 Paper Misfeed Message Z2 The paper misfeed message Z2 appears when a paper misfeed occurs in the internal paper feed path of duplex printing Removing Jammed Paper 107 ...

Page 110: ...1 Pull out the paper tray carefully DBQ030 2 Pull down Z2 DBQ083 3 Pull out the jammed paper carefully DBQ084 3 Troubleshooting 108 ...

Page 111: ... Lift the front side of the tray and then slide it into the printer carefully until it stops DBQ039 6 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition DBQ010 Removing Jammed Paper 109 ...

Page 112: ...feed Message Z3 The paper misfeed message Z3 appears when a paper misfeed occurs in the internal paper feed path of duplex printing 1 Pull out the paper tray carefully DBQ030 2 Pull down Z2 DBQ083 3 Troubleshooting 110 ...

Page 113: ...out the jammed paper carefully DBQ084 4 Return Z2 to its original position DBQ085 5 Lift the front side of the tray and then slide it into the printer carefully until it stops DBQ039 Removing Jammed Paper 111 ...

Page 114: ... Open the rear cover DBQ020 7 Pull out the jammed paper carefully DBQ079 8 If you can see the jammed paper in the output tray keep the rear cover opened and remove the paper DBQ080 3 Troubleshooting 112 ...

Page 115: ...9 If you cannot see the jammed paper lift the Z1 guide board DBQ082 10 Pull out the jammed paper carefully DBQ081 11 Close the rear cover DBQ029 Removing Jammed Paper 113 ...

Page 116: ...12 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition DBQ010 DBQ067 3 Troubleshooting 114 ...

Page 117: ...ing Inc NetWare IPX IPX SPX NCP and NDS are either registered trademarks or trademarks of Novell Inc PCL is a registered trademark of Hewlett Packard Company The proper name of Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows The product names of Windows XP are...

Page 118: ...ft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The product names of Windows Server 2012 are as follows Microsoft Windows Server 2012 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard The p...

Page 119: ...Internal options 12 L Letterhead 44 Loading envelopes 46 Loading paper 37 42 M Manuals 3 Messages 58 O Options 7 Other printing problems 74 P Panel tone beeps 55 Paper loading procedure 27 Paper precautions 34 Paper settings 52 Paper size 28 Paper type 32 Power 17 R Region 6 Removing jammed paper 92 S Symbols 5 T Trademarks 115 U USB 57 W Web Image Monitor 22 117 ...

Page 120: ...MEMO 118 ...

Page 121: ...MEMO 119 ...

Page 122: ...MEMO 120 EN GB EN US M187 7520A ...

Page 123: ... 2014 ...

Page 124: ...M187 7520A US EN GB EN ...

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