Ricoh SP 3710DN User Manual Download Page 154

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• When closing the front cover, push the upper area of the cover firmly. After closing the cover,

check that the error is cleared.

Removing jammed paper from the standard tray or duplex unit

If "Misfeed: Main Tray" or "Misfeed: Dup. Unit" appears on the display, follow the procedure below to
remove it.

Open the rear cover.

DYG297

Hold down the B lever.

DYG299

7. Troubleshooting

152

Summary of Contents for SP 3710DN

Page 1: ...e machine Appendix Configuring Network Settings Using OS X Troubleshooting Maintaining the Machine Configuring the Machine Using Utilities Configuring the Machine Using the Control Panel Printing Documents Paper Specifications and Adding Paper Guide to the Machine User s Guide ...

Page 2: ......

Page 3: ...g Option 18 Attaching Paper Feed Unit 18 Installing the Wireless LAN option 19 About Operation Tools 21 Using Application for Smart Devices 23 Connecting a Smart Device to the Machine Using NFC 24 Writing the Machine s Information to NFC with a Smart Device 24 Using the Application on a Smart Device by Using NFC 24 2 Paper Specifications and Adding Paper Workflow for Loading Paper and Configuring ...

Page 4: ...ocuments What You Can Do with the Printer Function 55 Configuring Option Settings for the Printer 56 Conditions for Bidirectional Communication 56 If Bidirectional Communication is Disabled 56 Displaying the Printing Preferences Dialog Box 58 Displaying the Printing Preferences Dialog Box from the Start Menu 58 Displaying the Printing Preferences Dialog Box in an Application 58 Basic Operation of ...

Page 5: ...age 89 Configuration Page 89 Types of Lists Reports 90 Remote 92 5 Configuring the Machine Using Utilities Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor 93 Using Web Image Monitor 94 Displaying Top Page 95 Changing the Interface Language 97 Installing the Help Source File 97 Displaying Help 97 Checking the System Information 98 Status Tab 98 Counter Tab 99 Config...

Page 6: ...iguring the Administrator Settings 121 Administrator Tab 121 Reset Settings Tab 121 Backup Setting Tab 121 Restore Setting Tab 122 Help Source File Setting Tab 123 Energy Saver Mode Tab 123 PCL6 Mode 124 Using Smart Organizing Monitor 125 Displaying the Smart Organizing Monitor Dialog 125 Checking the Status Information 125 Configuring the Machine Settings 126 Printing the Configuration Page 128 C...

Page 7: ...ondition of the Machine 162 Checking the Printer Driver Settings 163 Printer Problems 165 When You Cannot Print Properly 165 When You Cannot Print Clearly 167 When Paper Is Not Fed or Ejected Properly 169 Other Printing Problems 170 Common Problems 171 8 Configuring Network Settings Using OS X Installing the Printer Driver 173 Installing Smart Organizing Monitor 174 Connecting the Machine to a Wir...

Page 8: ...ns 188 Printer Function Specifications 190 Paper Feed Unit PB1130 190 Consumables 191 Print Cartridge 191 Information for This Machine 192 User Information on Electrical Electronic Equipment mainly Europe and Asia 192 Note for the Battery and or Accumulator Symbol For EU countries only 193 Environmental Advice for Users mainly Europe 193 Notice To NFC Users mainly Europe 194 Notes to users in the ...

Page 9: ...the packaging and how to connect it to a computer Operating Manual Digital Format Operating manuals can be viewed from Ricoh s website or from the provided CD ROM Viewing from a web browser Access the Internet from a web browser Confirm that the computer or the machine is connected to the network Download the operating manuals from http www ricoh com Viewing from the provided CD ROM Operating manu...

Page 10: ...5 Click the manual you want to refer to The PDF file manual opens 8 ...

Page 11: ...hine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations Indicates supplementary explanations of the machine s functions and instructions on resolving user errors Indicates the names of keys on the machine s display or control panels Model Specific Information This section explains how you can identify the region your machine b...

Page 12: ...e losses of the registered data or the use or non use of this product and operation manuals provided with it Make sure that you always copy or have backups of the data registered in this machine Documents or data might be erased due to your operational errors or malfunctions of the machine In no event will the manufacturer be responsible for any documents created by you using this machine or any r...

Page 13: ...in Tools Configuring the machine using Web Image Monitor You can configure the machine using Web Image Monitor without a password by factory default The setting for creating a password can be found in Administrator Settings For details about creating passwords see page 121 Configuring the Administrator Settings List of Option Option List Referred to as Paper Feed Unit PB1130 Paper feed unit IEEE 8...

Page 14: ...12 ...

Page 15: ... 6 4 5 12 11 8 8 13 9 8 3 No Name Description 1 Stop Fence Raise this fence to prevent paper from falling off 2 Standard Tray Printed paper is output here Up to 125 sheets of plain paper can be stacked here Depending on the paper type you can stack up to 150 sheets of paper 3 USB Port for wireless LAN option Insert the wireless LAN option to connect with a wireless LAN when the machine s power is ...

Page 16: ...envelopes 8 Side Fence Adjust this fence to the paper size 9 Bypass Tray This tray can hold up to 50 sheets of plain paper 10 Tray 1 This tray can hold up to 250 sheets of plain paper 11 End Fence Adjust this fence to the paper size 12 Front Cover Open this cover to replace consumables or clear a paper jam 13 Control Panel The keys to operate the machine and the indicators for checking the status ...

Page 17: ...Replacing the Print Cartridge 2 Envelope Levers Lower these levers when copying or printing on envelopes Pull up these levers back when copying or printing on paper other than envelopes Control Panel When you push the Power key wait at least a second after the indicator has lit up or gone out DYG319 1 2 3 4 5 6 7 8 9 10 11 No Name Description 1 Display Displays the current status and messages Guid...

Page 18: ...ion needs to be installed to the machine when the machine s power is turned off 5 NFC Allows you to connect a smart device to the machine when you touch NFC on a smart device using the application corresponding to the machine For details see page 23 Using Application for Smart Devices 6 Data In Indicator Flashes when the machine is receiving data from a computer This indicator lights up when there...

Page 19: ...operation or to return to the previous level of the menu tree 10 OK key Press this key to confirm settings and setting values or move to the next menu level 11 Scroll Keys Press to move the cursor in the direction indicated by the key Guide to Components 17 ...

Page 20: ... 29 lb Lift the printer using the inset grips on both sides of the printer and then move it horizontally to the place where you want to use it Lifting the paper feed unit carelessly or dropping may cause injury Before moving the machine unplug the power cord from the wall outlet If the cord is unplugged abruptly it could become damaged Damaged plugs or cords can cause an electrical or fire hazard ...

Page 21: ...nter driver For details see the printer driver Help If the new device is listed in the column of configuration options it has been properly installed If the optional paper feed unit is not installed properly try to install it again by repeating the procedure If the problem persists contact your sales or service representative For details about printing the configuration page see page 89 List Test ...

Page 22: ... 2 Turn the machine off and unplug the power cord 3 Fully insert the option DYG340 Check that the option is firmly connected to the USB port 4 Plug in the power cord and then turn on the machine 5 Configure settings from the control panel For details see Setup Guide Check that the wireless LAN option was correctly installed by printing the configuration page If it is correctly installed Wireless W...

Page 23: ...ine Using the Control Panel Web Image Monitor You can check the machine s status and configure its settings by accessing the machine directly using Web Image Monitor For details about how to use Web Image Monitor see page 93 Configuring the Machine Using Utilities Smart Organizing Monitor Install this utility on your computer from the included CD ROM before using it Using Smart Organizing Monitor ...

Page 24: ...For details about how to use Smart Organizing Monitor see page 125 Using Smart Organizing Monitor 1 Guide to the Machine 22 ...

Page 25: ...rint List Report and then press the OK key 3 Press the or key to select Maintenance Page and then press the OK key 4 When a message appears press the OK key The Maintenance page including the QR code is printed 5 Start the application on the smart device and then read the QR code Follow the instructions displayed on the application For details about how to connect a smart device to the machine usi...

Page 26: ...o select Print List Report and then press the OK key 5 Press the or key to select Maintenance Page and then press the OK key 6 When a message appears press the OK key The Maintenance page including the QR code is printed 7 Start the application on the smart device and then read the QR code 8 Write the machine s network information to NFC using the application and then touch NFC with the smart devi...

Page 27: ...e and size Specify the paper type and size on the printer driver For details about the procedures refer to the next page Procedure Reference See page 26 Loading Paper When using the control panel See page 34 Specifying Paper Type and Paper Size Using the Control Panel When using Web Image Monitor See page 39 Specifying Paper Type and Paper Size Using Web Image Monitor When using Smart Organizing M...

Page 28: ...ading After loading paper in the tray specify the paper type and size using the control panel to avoid printing problems This machine does not detect the paper size automatically Make sure the paper stack does not exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams If paper jams occur frequently flip the paper stack in the tray Do not mix different types of pa...

Page 29: ...inch the clip on the side fence and the end fence and slide them to the maximum extent DYH070 3 Fan the paper before loading it DAC344 4 Load the paper in the tray with the print side faced down Make sure the paper is not stacked higher than the upper limit marked inside the tray Loading Paper 27 ...

Page 30: ...s of the paper DYH072 Check there are no gaps between the paper and the fences both side and end fences DYG349 6 Carefully push the paper tray straight into the machine To avoid paper jams make sure the tray is securely inserted 2 Paper Specifications and Adding Paper 28 ...

Page 31: ... is remaining Extending Tray 1 to load paper This section explains how to load paper longer than A4 297 mm into the machine 1 Pull out tray 1 carefully with both hands Place the tray on a flat surface 2 Pinch the lever in the rear of the tray and then pull out the extender until it clicks DYG241 Loading Paper 29 ...

Page 32: ...sure to pull up the levers on the machine rear inside the rear cover Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes Do not load paper while the machine is printing Load paper with the print side up and in the short edge feed direction Curled paper may jam Straighten curled paper before loading 1 Open the bypass tray If you load A4 297 mm or ...

Page 33: ...evers lowered can cause print quality problems when printing on paper other than envelopes Avoid using self adhesive envelopes They may cause machine malfunctions Check there is no air in the envelopes before loading Load only one size and type of envelope at a time Before loading envelopes flatten their leading edges the edge going into the machine by running a pencil or ruler across them Some ki...

Page 34: ...rint side up and push in until it stops against the machine Envelopes whose flaps are open must be printed with the flaps open and envelopes whose flaps are closed must be printed with the flaps closed Before loading envelopes make sure they are as flat as possible 3 Adjust the side fences to the envelope width DYG258 4 Open the rear cover DYG252 2 Paper Specifications and Adding Paper 32 ...

Page 35: ...ter printing 6 Close the rear cover Be sure to load envelopes so that their flaps are on the left If you do not the envelopes will become creased If printed envelopes come out badly creased load the envelopes in the opposite direction and then rotate the print object by 180 degrees using the printer driver before printing For details see the printer driver Help Loading Paper 33 ...

Page 36: ... type size error is detected The printing restarts automatically with the settings made with the control panel after about ten seconds However if the size of paper specified on the control panel and that of the paper loaded in the paper tray or the paper size specified for the print job do not match when printing restarts it may cause a paper jam For details about Auto Continue see page 79 System ...

Page 37: ...s the OK key 5 Press the Menu key to return to the initial screen Specifying a Custom Paper Size This section explains how to specify a custom paper size Custom size paper cannot be loaded in tray 2 When you perform printing make sure that the paper size specified with the printer driver matches the paper size specified with the control panel If a paper size mismatch occurs a message appears on th...

Page 38: ...ss the or key to select mm or inch and then press the OK key 6 Enter the width using the Menu key and or key and then press the OK key 7 Repeat Step 6 to enter all the numbers you want to enter and then press the OK key 8 Enter the length using the Menu key and or key and then press the OK key 9 Repeat Step 8 to enter all the numbers you want to enter and then press the OK key 10 Press the Menu ke...

Page 39: ...ies Smart Organizing Monitor starts 3 If the machine you are using is not selected click Connect Printer and then do one of the following Select the machine s model Enter the IP address of the machine manually Click Search Network Printer to search the machine via the network 4 Click OK 5 On the User Tools tab click Printer Configuration If you are requested to enter an access code enter the acces...

Page 40: ...ess of the machine manually Click Search Network Printer to search the machine via the network 4 Click OK 5 On the User Tools tab click Printer Configuration If you are requested to enter an access code enter the access code and then click OK The default access code is Admin 6 On the Paper Input tab select Custom Paper Size in the Paper Size list 7 In the Unit list select mm or inch 8 In the Horiz...

Page 41: ...r type and paper size for the tray you want to use 5 Enter the administrator password if required 6 Click OK 7 Close the web browser Specifying a Custom Paper Size 1 Start the web browser and access the machine by entering the IP address 2 Click System Settings 3 Click Tray Paper Settings tab 4 Select Custom Size in the Paper Size list 5 Select mm or inch and specify the width and length 6 Enter t...

Page 42: ...ample based on Windows 10 The actual procedure may vary depending on the operating system you are using PCL printer driver 1 Open the Printing Preferences dialog box from the printer driver For information of how to open the printer driver properties from Devices and Printers see page 58 Displaying the Printing Preferences Dialog Box The Printing Preferences dialog box appears 2 Click the Paper ta...

Page 43: ...e paper tray you want to use for printing 4 In the Media list select the type of paper that is loaded in the paper tray 5 Click OK When Using OS X The procedure in this section is an example based on OS X 10 11 The actual procedure may vary depending on the operating system you are using 1 Start System Preferences 2 Click Printers Scanners 3 Select the printer you are using 4 In the Default paper ...

Page 44: ... When printing on custom size paper from the bypass tray you can print without specifying the paper type or paper size from the control panel depending on the settings for Bypass Tray Priority Tray 1 Type Size Weight Capacity Plain Paper Recycled Paper Thick Paper 1 Thick Paper 2 Thin Paper Letterhead Preprinted Paper Label Paper Prepunched Paper Bond Paper Cardstock Color Paper A4 B5 JIS A5 LEF 2...

Page 45: ...mm in width 148 to 356 mm in length 3 94 to 8 50 inches in width 5 83 to 14 02 inches in length 52 to 162 g m2 14 to 43 lb 250 80 g m2 20 lb Tray 2 option Type Size Weight Capacity Thin Paper Plain Paper Thick Paper 1 Recycled Paper Color Paper Preprinted Paper Prepunched Paper Letterhead A4 B5 JIS A5 SEF 81 2 14 81 2 132 5 81 2 11 51 2 81 2 60 to 105 g m2 16 to 28 lb 250 80 g m2 20 lb Supported P...

Page 46: ...pe Label Paper Preprinted Paper Prepunched Paper Bond Paper Cardstock Color Paper A4 B5 JIS A5 LEF 210 148 mm A5 SEF B6 JIS A6 81 2 14 81 2 11 51 2 81 2 81 2 13 16K 41 8 91 2 37 8 71 2 C5 Env C6 Env DL Env 81 2 132 5 81 2 133 5 8 11 13 3 52 to 162 g m2 14 to 43 lb 50 80 g m2 20 lb 2 Paper Specifications and Adding Paper 44 ...

Page 47: ...ed is up to 8 Specifications of Paper Types The following tables describe the types of paper that can be used with this machine Depending on the paper type the toner may take a while to dry Before handling printed sheets make sure that they have fully dried Otherwise the toner may smudge Print quality can be guaranteed only if recommended paper is used For more information about the recommended pa...

Page 48: ...be used with any of the paper trays 1 Duplex supported size A4 81 2 11 81 2 14 81 2 13 81 2 132 5 81 2 133 5 8 11 13 3 1 You can use thick paper that is 105 g m2 or less when using Tray 2 or the duplex function Thick Paper 2 Item Description Paper thickness 131 to 162 g m2 35 to 43 lb Supported paper tray Tray 1 and bypass tray Duplex supported size None 2 Paper Specifications and Adding Paper 46 ...

Page 49: ...hin paper that is 60 g m2 or more when using Tray 2 or the duplex function Recycled Paper Item Description Paper thickness 75 to 90 g m2 20 to 24 lb Supported paper tray Can be used with any of the paper trays Duplex supported size A4 81 2 14 81 2 11 81 2 13 81 2 132 5 81 2 133 5 8 11 13 3 Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 or Th...

Page 50: ...specified range select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Preprinted Paper Item Description Paper thickness 75 to 90 g m2 20 to 24 lb Supported paper tray Can be used with any of the paper trays Duplex supported size A4 81 2 14 81 2 11 81 2 13 81 2 132 5 81 2 133 5 8 11 13 3 Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 o...

Page 51: ...ge select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Letterhead Item Description Paper thickness 100 to 130 g m2 27 to 24 lb Supported paper tray Can be used with any of the paper trays 1 Duplex supported size A4 81 2 14 81 2 11 81 2 13 16K 81 2 132 5 81 2 133 5 8 11 13 3 Notes Paper that has a thickness outside the specified range cannot be printed onto 1 You can use Letterhead that is...

Page 52: ... Duplex supported size None Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Label Paper Item Description Paper thickness 100 to 160 g m2 27 to 43 lb Supported paper tray Tray 1 and bypass tray Duplex supported size None Notes Avoid using adhesive label paper on which glue is exposed Glue may stick to the inner parts of the ma...

Page 53: ...r Help Environmental factors can degrade the print quality on both recommended and non recommended envelopes If envelopes are severely curled after printing flatten them by bending them back against the curl After printing envelopes sometimes have creases along their long edges and toner smear on their unprinted sides Print images might also be blurred When printing large black solid areas stripin...

Page 54: ...pes flatten them out so that their curl does not exceed that shown as shown below DAC574 If the curl is severe flatten out the envelopes using your fingers as shown below DAC575 Non Recommended Paper Types Do not use the following types of paper Ink jet printer paper Bent folded or creased paper Curled or twisted paper Torn paper Wrinkled paper Damp paper Dirty or damaged paper 2 Paper Specificati...

Page 55: ...Paper with clips or staples Paper with glue on it When loading paper take care not to touch the surface of the paper Even if paper is adequate for the machine poorly stored paper can cause paper misfeeds print quality degradation or malfunctions Paper Storage Store paper appropriately If the paper is stored incorrectly misfeeds lower printing quality or malfunctions may result When storing paper D...

Page 56: ...ection 3 Approximately 4 2 mm 0 2 inches 4 Approximately 4 2 mm 0 2 inches Borderless printing is not supported The print area may vary depending on the paper size printer language and printer driver settings For better envelope printing we recommend you set the right left top and bottom print margins to at least 15 mm 0 6 inches each 2 Paper Specifications and Adding Paper 54 ...

Page 57: ...uments What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper For details see the printer driver Help DSG261 Combined printing You can combine multiple pages and print them on a single sheet of paper For details see the printer driver Help 1 2 3 DSG262 55 ...

Page 58: ...st be connected to the computer s USB port using the USB interface cable The computer must support bidirectional communication Enable bidirectional support must be selected and Enable printer pooling must not be selected on the Ports tab with the printer driver If Bidirectional Communication is Disabled This section describes how to set up option and setting of paper size for each tray on your com...

Page 59: ...ay 8 Click Apply 9 Click OK to close the printer properties window When Using OS X The following procedure is explained using OS X 10 11 as an example 1 Start System Preferences 2 Click Printers Scanners 3 Select the printer you are using and then click Options Supplies 4 Click Options and then configure settings as needed 5 Click OK 6 Quit System Preferences Configuring Option Settings for the Pr...

Page 60: ...ngs for each user The settings configured in this dialog box are used as the default 1 On the Start menu select Control Panel under Windows System 2 Click View devices and printers 3 Right click the icon of the printer you want to use 4 Click Printing preferences Displaying the Printing Preferences Dialog Box in an Application You can make printer settings for a specific application To make printe...

Page 61: ...g the Printing preferences Dialog Box in an Application When Using OS X The following procedure is explained using OS X 10 11 as an example 1 Open the document to print 2 Select Print on the File menu 3 Check that the machine name or IP address you are using is selected in the Printer popup menu If the machine name or IP address you are using is not selected in the Printer list click the list and ...

Page 62: ...s of printing options see the printer driver Help 1 Open the printer properties dialog box in your document s application For details about how to open the printer properties dialog box see page 58 Displaying the Printing Preferences Dialog Box in an Application For details about each setting click Help You can also click the information icons to show configuration information 2 Set printing optio...

Page 63: ...ch Occurs The machine reports an error if The paper size does not match the print job s settings when Size Mismatch Detection under Tray Paper Settings is enabled The paper type does not match the print job s settings when Input Tray is set to Auto Tray Select There are two ways to resolve these errors Continue printing using mismatched paper Ignore the error and print using mismatched paper Cance...

Page 64: ...he task tray of your computer 2 Select the print job you want to cancel click the Document menu and then click Cancel 3 Click Yes OS X and macOS 1 Start System Preferences 2 Click Printers Scanners 3 Select the printer you are using and then click Open Print Queue 4 Select the queue you want to delete 5 Click If you cancel a print job that has already been processed printing may continue for a few...

Page 65: ...Canceling a print job while printing 1 Press the Job Reset key DYG402 Basic Operation of Printing 63 ...

Page 66: ...n click Preferences 4 Click the Setup tab and then select the Locked Print check box The Password and User ID text boxes become available The User ID text box contains the login user name of your computer account or the user code used for the previous Locked Print job 5 Type the password containing 4 to 8 digits and user ID containing 1 to 9 alphanumeric characters and then click OK The user ID wi...

Page 67: ...ile hold a smart device on which the application corresponding to the machine is running 6 Repeat Steps 4 and 5 to enter all the numbers you want to enter 7 After entering all the numbers press the OK key The Locked Print file is printed Deleting a Locked Print File When there is a Locked Print file stored in the printer Locked Print Job and Press the Menu key appears on the printer s control pane...

Page 68: ...Printing with Mopria This machine supports Mopria For more information about Mopria please visit http mopria org how to print 3 Printing Documents 66 ...

Page 69: ...oner when printing You can save toner by printing with lower toner consumption While this increases the life of the print cartridge the output appears slightly lighter Changing the printable area You can change the printable area when printing a document printed on a single page with one machine is printed on two separate pages with another machine or vice versa Changing the method of downloading ...

Page 70: ...elected automatically based on the paper size and the number of pages you want to fit on each sheet Printing on both sides of paper duplex printing You can print on both sides of paper Reducing or enlarging the document You can reduce or enlarge documents by a specific ratio from 25 to 400 in 1 increments You can also reduce or enlarge documents automatically to fit a specific paper size This func...

Page 71: ...m Paper Size button in the lower part of the dialog box to configure the paper size Superimposing text on prints watermark You can superimpose watermark text on prints Various predefined watermarks are provided You can also create your own watermarks Some of the functions described above might not be available depending on the printer driver or operating system For details see the printer driver H...

Page 72: ...3 Printing Documents 70 ...

Page 73: ...peration 1 If you want to configure the machine s system settings press the Menu key DYG337 2 Press the or key to select the settings you want to use 3 To confirm setting items and values displayed press the OK key 4 To go back to the previous item press the Back key Some setting items will be reflected after the machine restarts 71 ...

Page 74: ...int System PCL Menu PS Menu System Settings I O Timeout Auto Continue Toner Saving Supplies Status Printer Registration Low Humidity Mode Image Density Tray Paper Settings Paper Type Tray 1 Paper Type Tray 2 Paper Type Bypass Tray Paper Size Tray 1 Paper Size Tray 2 Paper Size Bypass Tray Bypass Tray Priority Paper Tray Priority Size Mismatch Detection Network Wizard For details see Setup Guide Ne...

Page 75: ...ver mode 1 Europe Default 30sec On 1 to 20 minutes 30sec Countries other than European countries Default 30sec On 1 to 240 minutes 30sec Off Language Specifies the language used on the screen and in reports The default value for this setting is the language you have specified during the Initial Setup which is required after turning on the machine for the first time You can select the language you ...

Page 76: ...is to Universal when using the Universal Driver and to SP 330 2300 3700 3710 when using the normal driver Default SP 330 2300 3700 3710 Universal SP 330 2300 3700 3710 Admin Tools Lock Specifies a four digit password for accessing the Network Settings Wi Fi Setup Wizard and Admin Tools menus Do not forget this password Default Off On 0000 to 9999 Off IPsec Selects whether to enable or disable IPse...

Page 77: ... Duplex Test Page Prints a test page for checking the duplex printing condition System Copies Sets the machine to print the specified number of sets This setting is disabled if the number of pages to print is specified by the printer driver Default 1 1 999 Sub Paper Size Sets the printer to print onto paper of another size if the specified paper is not loaded in any tray Alternative sizes are pres...

Page 78: ...rinter driver s blank page setting When cover sheet printing is enabled from the printer driver cover sheets are inserted even if you select Off Default On On Off Print Error Report Sets the printer to print an error page when the printer detects a printer or memory error Default Off On Off PCL Menu Specifies conditions when using PCL for printing Orientation Specifies the page orientation Default...

Page 79: ...efault font Available sets are as follows PC 8 PC 8 D N PC 850 PC 852 PC 858 PC8 TK Win L1 Win L2 Win L5 Desktop PS Text VN Intl VN US MS Publ Math 8 PS Math VN Math Pifont Legal ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 Win 3 0 MC Text ISO L6 ISO L9 PC 775 PC 1004 Win Baltic Roman 8 Roman 9 ISO L1 ISO L2 ISO L5 Default PC 8 Courier Font Specifies a courier type font Default Regular Re...

Page 80: ...t resolution in dots per inch Default 600 600 dpi 600 600 dpi PS Menu PS Resolution Specifies the print resolution in dots per inch Default 600 600 dpi 600 600 dpi 1200 1200 dpi 4 Configuring the Machine Using the Control Panel 78 ...

Page 81: ...ts the data it has received If printing is frequently interrupted by data from other ports increase the timeout period Default 15 sec 15 sec 60 sec 300 sec Locked Print Specifies how many seconds the machine holds a new Locked Print file when the machine cannot store any more Locked Print files Within this time you can print or delete the new Locked Print file You can also print or delete an exist...

Page 82: ... stored in NFC Auto Continue Sets the printer to ignore an error with paper size or type and continue printing The printing stops temporarily when an error is detected and restarts automatically after about ten seconds using the settings made on the control panel However if the size of paper specified on the control panel and that of the paper loaded in the paper tray or the paper size specified f...

Page 83: ... to adjust the registration of the back of duplex printing horizontally Vert Duplex Back Select this to adjust the registration of the back of duplex printing vertically Low Humidity Mode If the machine is used in a room where humidity level is low black lines of a few millimeters thick may appear on printouts with 75 millimeter spaces in between Selecting On for this setting may prevent these lin...

Page 84: ... Paper Thick Paper 1 Recycled Paper Color Paper Letterhead Prepunched Paper Preprinted Paper Label Paper Bond Paper Cardstock Envelope Thick Paper 2 Paper Size Tray 1 Specifies the paper size for Tray 1 Default mainly Europe and Asia A4 mainly North America 8 1 2 x 11 A4 B5 JIS A5 SEF 8 1 2 14 8 1 2 11 8 1 2 13 16K Custom Size 5 1 2 8 1 2 B6 JIS A6 A5 LEF 8 5 13 4 8 5 13 6 8 11 13 3 Paper Size Tra...

Page 85: ...er driver s settings and prints standard size print jobs according to the printer s settings For custom size print jobs printing proceeds even if the paper size type settings of the printer and printer driver do not match However if the paper is too small for the print job the printed image will be cropped For standard size print jobs an error will occur if the paper size type settings of the prin...

Page 86: ...Network Wizard You can enable wireless connections by following the wizard s instructions For details see Setup Guide 4 Configuring the Machine Using the Control Panel 84 ...

Page 87: ...t matches your network environment For most networks the default setting is the optimum setting Default Auto Select Auto Select 100Mbps Full Duplex 100Mbps Half Duplex 10Mbps Full Duplex 10Mbps Half Duplex Wireless Wi Fi Enable Wireless Wi Fi Select whether to enable or disable Wireless LAN If Disable is set Wireless Wi Fi Status MAC Address Current Connection Input SSID WPS Wi Fi Direct Wi Fi Dir...

Page 88: ... 5 GHz as the wireless LAN frequency Default 2 4 GHz 2 4 GHz 5 GHz IPv4 Configuration DHCP Sets the machine to receive its IPv4 address subnet mask and default gateway address automatically from a DHCP server Default Active Active Inactive IP Address Specifies the machine s IPv4 address when DHCP is not used Use this menu to check the current IP address when DHCP is used Default XXX XXX XXX XXX Th...

Page 89: ...tion method DHCP Auto IP Manual Config Default IP Wi Fi Direct IP Address Displays the IP address of Wi Fi Direct IPv6 Configuration IPv6 Selects whether to enable or disable IPv6 Default Inactive Active Inactive DHCP Sets the printer to receive its IPv6 address from a DHCP server When DHCP is used you cannot specify the IPv6 address manually Default Active Inactive Active IP Address DHCP Displays...

Page 90: ...efault gateway Can contain up to 39 characters Stateless Address Displays the IPv6 stateless addresses obtained from a Router Advertisement Stateless Address 1 Stateless Address 2 Stateless Address 3 Stateless Address 4 Link local Address Displays the IPv6 link local address 4 Configuring the Machine Using the Control Panel 88 ...

Page 91: ... select Print List Report and then press the OK key 3 Press the or key to select Configuration Page and then press the OK key The configuration page is printed The Print List Report screen appears on completion of printing Configuration Page The following illustration is a sample of a configuration page List Test Print Menu 89 ...

Page 92: ...lays the model name machine ID and firmware version 2 Note The message denotes a non default setting is displayed in English despite the country setting When a value is changed from the default setting an asterisk appears next to the new value 3 Setting Menu and Current Value Displays the setting items and current values Types of Lists Reports Configuration Page Prints general information and the ...

Page 93: ...printing pages per job is shown in P J Information AVE under Total Counter on the maintenance page A job means printing of a document from the start to the end For example however if the another job is consecutively added while the current document is being printed not 2 but 1 is the number of the current job List Test Print Menu 91 ...

Page 94: ...Description Value Request No Displays the request number issued by Remote Reference Refers to the machine s registration information RC Gate Location Displays the location of the machine as a result of the reference function Confirm the information and proceed with the registration Registration Registers the machine to Remote Remote At Remote is an Internet based support for remote management of d...

Page 95: ... are as follows Available operations Web Image Monitor Smart Organizing Monitor Checking the system settings Available Available Configuring paper settings Available Available Configuring the priority tray Available Available Configuring toner saving Available Unavailable Configuring interface settings Available Available Checking the network settings Available Available Configuring IPsec settings...

Page 96: ...l Recommended web browsers Internet Explorer 6 or later Firefox 3 0 or later Safari 4 0 or later To operate the machine via Web Image Monitor you must first configure the machine s TCP IP or wireless LAN settings For details see page 85 Network Settings Menu or see page 104 Configuring the Network Settings 5 Configuring the Machine Using Utilities 94 ...

Page 97: ...b browser s address bar enter http machine s IP address to access the machine If a DNS server is used and the machine s host name has been specified you can enter the host name instead of the IP address The top page of Web Image Monitor appears Top page Every Web Image Monitor page is divided into the following areas DYG344 1 2 3 4 Displaying Top Page 95 ...

Page 98: ...rmation in the main area is not automatically updated Click Refresh at the upper right in the main area to update the information Click the Web browser s Refresh button to refresh the entire browser screen If you use an older version of a supported Web browser or the Web browser has JavaScript and cookies disabled display and operation problems may occur If you are using a proxy server configure t...

Page 99: ...WIMHELP folder to the C tmp WIMHELP directory 2 Access Web Image Monitor and then click the Help Source File Setting tab on the Administrator Tools page 3 In the Help Source File text box enter C tmp WIMHELP 4 Enter the administrator password if required 5 Click OK Displaying Help To use Help for the first time you need to install its source file from the CD ROM provided with this printer By click...

Page 100: ... Name Shows the host name specified in Host Name on the DNS page Device Status Shows the current messages on the machine s display Status Item Description Print Cartridge Shows the amount of toner remaining Paper Tray Item Description Tray 1 Shows the current state and paper size type setting of Tray 1 Tray 2 Shows the current state and paper size type setting of Tray 2 Bypass Tray Shows the curre...

Page 101: ...om the List Test Print menu under Printer Features Duplex Item Description Duplex Total Page Shows the total number of sheets printed on both sides A sheet printed on both sides counts as two printed pages Machine Information Tab Machine Information Item Description Firmware Version Shows the version of firmware installed on the machine Engine FW Version Shows the version of firmware for the machi...

Page 102: ...pe Select the paper type for Tray 1 from the following Thin Paper 52 to 64g m2 Plain Paper Thick Paper 1 100 to 130g m2 Recycled Paper Color Paper Letterhead Preprinted Paper Prepunched Paper Label Paper Bond Paper Cardstock Thick Paper 2 131 to 162g m2 Tray 2 Item Description Paper Size Select the paper size for Tray 2 from the following A4 8 1 2 11 B5 JIS A5 148 210 mm 8 1 2 14 8 5 13 4 8 1 2 5 ...

Page 103: ...r Thick Paper 1 100 to 130g m2 Recycled Paper Color Paper Letterhead Preprinted Paper Prepunched Paper Label Paper Bond Paper Cardstock Envelope Thick Paper 2 131 to 162g m2 Priority Tray Item Description Priority Tray Select the tray that the printer uses first for printer jobs from Tray 1 Tray 2 or bypass tray If automatic tray selection is specified for the print job and both Tray 1 and Tray 2 ...

Page 104: ...ype The machine prints custom size print jobs according to the printer driver s settings and prints standard size print jobs according to the machine s settings For custom size print jobs printing proceeds even if the paper size type settings of the machine and printer driver do not match but if the paper is too small for the print job the printed image will be cropped For standard size print jobs...

Page 105: ...l be recognized as a new device upon USB connection NFC Specifies whether or not to synchronize the data you have configured using the control panel and Web Image Monitor with the data stored in NFC You can read and write the data in NFC by using the application corresponding to the machine Locked Print Timeout seconds Specifies how many seconds the machine holds a new Locked Print file when the m...

Page 106: ...Shows the name used to identify the machine on the network Network Version Shows the version of the machine s network module a part of the machine firmware Ethernet MAC Address Shows the Ethernet MAC address of the machine Active Interface Shows the active communication method Wi Fi Direct IP Address Shows the IP address of Wi Fi Direct TCP IP Status Item Description DHCP Select whether the machin...

Page 107: ...CP Displays the IPv6 address obtained from the DHCP server when DHCP is set to Active Stateless Address Displays up to four stateless auto addresses Gateway Address Displays the machine s default gateway address Link local Address Displays the link local address of the machine The link local address is an address that is valid only inside the local network local segment Manual Configuration Addres...

Page 108: ...em Description mDNS Select to enable Multicast DNS via UDP port 5353 If disabled the item below cannot be configured Printer Name Enter the name of the machine Can contain up to 32 characters DNS Tab DNS Item Description DNS Method Select whether to specify domain name servers manually or receive DNS information from the network automatically When set to Auto Obtain DHCP Primary DNS Server Seconda...

Page 109: ...nds Enter the number of seconds the machine waits before considering a DNS request to have timed out 1 to 999 seconds Host Name Enter a host name for the machine Can contain up to 15 characters Auto E mail Notification Tab E mail Notification 1 E mail Notification 2 Item Description Display Name Enter a sender name for notification e mail Can contain up to 32 characters E mail Address Enter the ad...

Page 110: ...unavailable SNMP Management Host 1 Enter the IP address or host name of a management host Can contain up to 64 characters SNMP Management Host 2 Enter the IP address or host name of a management host Can contain up to 64 characters Community Item Description Get Community Enter the community name to use for authentication of Get requests Can contain up to 32 characters Trap Community Enter the com...

Page 111: ...ore SMTP The POP3 server is used for authentication When sending e mails to an SMTP server you can enhance the SMTP server security level by connecting to the POP server for authentication User Name Enter the user name for logging in to the SMTP server Can contain up to 32 characters Password Enter the password for logging in to the SMTP server Can contain up to 32 characters Device E mail Address...

Page 112: ...ne Password will not be encrypted APOP Authentication Password will be encrypted Auto Password will be encrypted or not encrypted according to the POP3 server s settings Wireless Tab Wireless LAN Status Item Description Wireless LAN Status Displays the status of the connection to the wireless LAN MAC Address Displays the MAC address Communication Mode Displays the communication mode that the machi...

Page 113: ...ption key WEP Transmit Key ID Select an ID number to identify each WEP key in case multiple WEP connections are configured WEP Key Format Select a format for entering the WEP key WEP Key Enter the WEP key The number and type of characters you can enter vary depending on the length and format selected for the key See the following WEP key length 64bit Format Hexadecimal WEP key max length 10 charac...

Page 114: ...nd Timeout seconds below cannot be configured Registration Status Displays the status of Google Cloud Print registration Registration Account Displays the Account e mail address of Google Cloud Print registration Local Discovery Specify whether to enable local discovery Timeout seconds Enter the number of seconds the machine waits before an XMPP connection times out Airprint Tab Airprint Item Desc...

Page 115: ...ne certificate on the machine If you execute Create New Self Signed Certificate Create Certificate Request Install Certificate or Import Certificate and Private Key the existing certificate on the machine is deleted Follow the procedure below to set items 1 Check the item you want to set 2 Enter the password if required 3 Click Next Certificate Item Description Create New Self Signed Certificate S...

Page 116: ...pany or group name The name can have up to 32 characters Organizational Unit Optional Enter the name of the department requesting the certificate company or group name The name can have up to 32 characters City Locality Optional Enter the name of the city or town where the machine is located The name can have up to 32 characters State Province Optional Enter the name of the state or province where...

Page 117: ...name of the state or province where the machine is located The name can have up to 32 characters Country Region Optional Enter the two character country code for where the machine is located Install Certificate Item Description File Name Click Browse and then select the certificate to install Import Certificate and Private Key Item Description File Name Click Browse and then select the certificate...

Page 118: ...IPsec from the following DHCPv4 DHCPv6 SNMP mDNS NetBIOS UDP Port 53550 All ICMP Bypass Select whether to apply IPsec to ICMP packets IPv4 and IPv6 from the following Active All ICMP packets will be bypassed without IPsec protection ping command echo request and echo reply is not encapsulated by IPsec Inactive Some ICMP message types will be bypassed without IPsec protection IPsec Policy List Tab ...

Page 119: ...ingly Activity Select whether to enable or disable the policy Name Enter the name of the policy Can contain up to 16 characters Address Type Select IPv4 or IPv6 as the type of IP address to be used in IPsec communication Local Address Displays the IP address of this printer Remote Address Enter the IPv4 or IPv6 address of the device with which to communicate Can contain up to 39 characters Prefix ...

Page 120: ...thm for AH Specify the authentication algorithm to be applied when AH or ESP AH is selected for Security Protocol from the following MD5 SHA1 Encryption Algorithm for ESP Specify the encryption algorithm to be applied when ESP or ESP AH is selected for Security Protocol from the following None DES 3DES AES 128 AES 192 AES 256 Authentication Algorithm for ESP Specify the authentication algorithm to...

Page 121: ...lgorithm from the following MD5 SHA1 IKE Life Time Specify the life time of the ISAKMP SA as a time period Enter a number of seconds IKE Diffie Hellman Group Select the IKE Diffie Hellman Group to be used in the generation of the IKE encryption key from the following DH1 DH2 Pre Shared Key Specify the PSK Pre Shared Key to be used for authentication of a communicating device Can contain up to 32 c...

Page 122: ...ing the printing condition PCL Font List Prints the current configuration and installed PCL font list PS Font List Prints the current configuration and installed PostScript font list Maintenance Page Prints the maintenance page Reports cannot be printed via Web Image Monitor if other jobs are printing Before printing reports confirm that machine is not printing Reports will be printed on A4 or Let...

Page 123: ...the same password again to confirm Reset Settings Tab Reset Settings Item Description Reset Network Settings Select to restore settings configured under the Network Settings and Administrator Tools Reset Menu Settings Select to restore settings that are not related to the network to their defaults Reset IPsec Settings Select to clear the IPsec settings Reset IPsec Settings appears only when the ad...

Page 124: ...x Back up IPsec Settings appears only when the administrator password is specified Restore Setting Tab When the machine is returned from repair it is important that you restore the machine s settings from the backup files The machine s settings are returned to the default after repair Restore Setting Item Description File to Restore Enter the path and name of the file to restore or click Browse to...

Page 125: ...r Energy Saver mode 2 but power consumption is higher in Energy Saver mode 1 than in Energy Saver mode 2 Energy Saver Mode 2 Europe Select 30sec or specify the period of time 1 20min for the machine to enter Energy Saver mode 2 Countries other than European countries Select 30sec or specify the period of time 1 240min for the machine to enter Energy Saver mode 2 The machine consumes less power in ...

Page 126: ...CL6 Mode PCL6 Mode Item Description PCL6 Mode Set this to Universal when using the Universal Driver and to SP 330 2300 3700 3710 when using the normal driver 5 Configuring the Machine Using Utilities 124 ...

Page 127: ...Smart Organizing Monitor for SP 330 3710 Series 3 If the machine you are using is not selected click Connect Printer and then do one of the following Select the machine s model Enter the IP address of the machine manually Click Search Network Printer to search the machine via the network 4 Click OK Checking the Status Information 1 2 3 4 5 DYG347 1 Image area Displays the status of this machine wi...

Page 128: ... details such as the printer s IP address and network related information Job Log tab Displays the job log information User Tools tab Click to print lists or configuration pages or to configure settings of the machine 3 Message area Displays the status of this machine with a message For details about error messages see page 145 Error and Status Messages Appear on Smart Organizing Monitor 4 Connect...

Page 129: ...rs Only the Paper Input tab is available Tab Settings This section provides a tab by tab overview of the machine settings that can be modified using Smart Organizing Monitor For more information on each setting item see the Smart Organizing Monitor Help Paper Input tab You can change paper size and other paper settings Maintenance tab You can adjust print starting positions System tab You can set ...

Page 130: ... about the printer Remote tab You can configure the proxy server settings for using the Remote service and then register the machine to the service Printing the Configuration Page 1 On the Start menu click SP 330_3710_Series_Software Utilities 2 Click Smart Organizing Monitor for SP 330 3710 Series 3 If the machine you are using is not selected click Connect Printer and then do one of the followin...

Page 131: ...model name machine ID and firmware version 2 Note The message denotes a non default setting is displayed in English despite the country setting When a value is changed from the default setting an asterisk appears next to the new value 3 Setting Menu and Current Value Displays the setting items and current values Types of Lists Reports Configuration Page Prints general information and the current c...

Page 132: ...al for the last 100 Scan to E mail Scan to FTP and Scan to Folder transmissions Maintenance Page Prints the maintenance page Special Sender List Prints a list of fax Special Senders Reports will be printed on A4 or Letter size paper Load one of these sizes of paper into the tray before printing reports The average printing pages per job is shown in P J Information AVE under Total Counter on the ma...

Page 133: ...ecommend you always keep a new print cartridge ready For good print quality the manufacturer recommends that you use genuine toner from the manufacturer The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products Do not allow paper clips staples or other small objects to fall in...

Page 134: ... on the screen 1 If paper is loaded in the bypass tray remove the paper and close the bypass tray 2 Push the side button to open the front cover and then slowly lower it DYG268 3 Hold the center of the print cartridge and carefully raise it slightly and then pull it out horizontally DYG270 Do not shake the removed print cartridge Doing so can cause remaining toner to leak 6 Maintaining the Machine...

Page 135: ...4 Take the new print cartridge out of the box DYG271 5 Take the print cartridge out of the plastic bag DYG272 6 Hold the print cartridge and shake it from side to side five or six times DYG273 Even distribution of toner within the bottle improves print quality Replacing the Print Cartridge 133 ...

Page 136: ...cartridge is ready to use 9 Put the old print cartridge into the bag and then put it into the box mainly Europe and Asia If you want to discard your used toner container please contact your local sales office If you discard it by yourself treat it as general plastic waste material mainly North America Please see our local company website for information on the recycling of supply products or you c...

Page 137: ... dry wipe the area and allow it to dry To avoid deformation discoloration or cracking do not use volatile chemicals such as benzine and thinner or spray insecticide on the machine If there is dust or grime inside the machine wipe with a clean dry cloth You must disconnect the plug from the wall outlet at least once a year Clean away any dust and grime from the plug and outlet before reconnecting A...

Page 138: ...ollows Do not use chemical cleaning fluids or organic solvents such as thinner or benzine 1 Turn off the power 2 Unplug the power cord from the wall outlet Remove all the cables from the machine 3 Pull out Tray 1 carefully with both hands DYG234 Place the tray on a flat surface If there is paper in the tray remove it 4 Wipe the friction pads with a damp cloth DYG277 6 Maintaining the Machine 136 ...

Page 139: ...icks into place DYG281 7 Insert the plug of the power cord into the wall socket securely Connect all the interface cables that were removed 8 Turn on the power If jams or multi sheet feeds occur after cleaning the friction pad contact your sales or service representative If Tray 2 is installed clean its friction pad and paper feed roller in the same way as you did for Tray 1 Cleaning the Friction ...

Page 140: ...ses Also do not install the machine in places where chemical reactions are likely laboratories etc as doing so will cause the machine to malfunction Ventilation When you use this machine in a confined space without good ventilation for a long time or print large quantities you might detect an odd smell This might cause the output paper to also have an odd smell When you detect an odd smell regular...

Page 141: ...g transit Toner might spill inside the machine if the machine is not kept level during transit For more information about moving the machine contact your sales or service representative Disposal Ask your sales or service representative for information about correct disposal of this machine Where to Inquire Contact your sales or service representative for further information about the topics includ...

Page 142: ...6 Maintaining the Machine 140 ...

Page 143: ...ait The machine is waiting for the next data to print Wait a while Warming up The printer is warming up or toner is being supplied Wait until Ready appears on the display Messages Message Explanation Recommended Action Check Paper Size Job The paper size setting in the tray 1 2 bypass differs from that of actual paper size in the tray Load paper of the selected size in the tray and then select For...

Page 144: ...print cartridge is installed Replace the toner to an appropriate one See page 131 Replacing the Print Cartridge If the error message appears even though the toner cartridge is attached correctly use a dry cloth to wipe the part of the toner cartridge that is in contact with the machine Out of Paper The indicated tray 1 2 bypass is out of paper Load paper into the indicated paper tray See page 26 L...

Page 145: ...ace the print cartridge See page 131 Replacing the Print Cartridge Replace Required Soon Print Cartridge The printer is almost out of toner Prepare a new print cartridge Print Cart Set Error The print cartridge is not installed correctly or not installed Install the print cartridge correctly The error message appears even though the print cartridge is installed correctly Using a dry cloth carefull...

Page 146: ...use The Alert indicator is lit The printer cannot be used normally Check the error on the control panel The Alert indicator is flashing Toner has nearly run out The Data In indicator is flashing The printer is receiving print data from a computer The Data In indicator is lit There is data to be printed The Power indicator is lit The power is on 7 Troubleshooting 144 ...

Page 147: ...Tray 1 See page 26 Loading Paper Load paper into the bypass tray See page 26 Loading Paper Tray 1 Jam Bypass Tray Jam Duplex Jam Inner Jam Outer Jam Total Jam A paper jam has occurred in the machine Remove the jammed paper See page 147 Removing Paper Jams and page 159 Paper Feed Problems Paper Size Mismatch Paper of the selected paper size is not loaded in the indicated paper source tray Check the...

Page 148: ...he print cartridge is almost empty Prepare a new print cartridge Shortly printing becomes not available Please keep Print Cartridge handy The machine has run out of the toner Replace the print cartridge See page 131 Replacing the Print Cartridge Printing has been interrupted because of the memory overflow The data is too large or complex to print Select 600 x 600 dpi in Resolution to reduce the si...

Page 149: ...comes very hot Do not touch the parts labeled indicating a hot surface Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns Jammed paper may be covered in toner Be careful not to get toner on your hands or clothes Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may...

Page 150: ...rd paper tray Tray 1 The same procedure applies to remove jammed paper from Tray 2 1 Pull tray 1 halfway out and check for jammed paper If there is jammed paper remove it carefully DYG289 2 Carefully slide tray 1 back in until it stops 3 If paper is loaded in the bypass tray remove the paper 4 Close the bypass tray 5 Push the side button to open the front cover and then carefully lower it DYG268 7...

Page 151: ...artridge on paper or similar material to avoid dirtying your workspace 7 Lifting the guide plate remove the jammed paper carefully DYG291 8 Slide the print cartridge in horizontally When the cartridge can go no further raise it slightly and push it fully in Then push down on the cartridge until it clicks into place DYG275 9 Using both hands carefully push up the front cover until it closes Removin...

Page 152: ...ammed paper from the bypass tray If Misfeed BypassTray appears on the display follow the procedure below to remove it 1 If paper is jammed in the bypass tray input area remove the jammed paper carefully DYG293 2 Close the bypass tray 3 Push the side button to open the front cover and then carefully lower it DYG268 7 Troubleshooting 150 ...

Page 153: ...rtridge on paper or similar material to avoid dirtying your workspace 5 Lift the A lever and then remove the jammed paper carefully DYG291 6 Slide the print cartridge in horizontally When the cartridge can go no further raise it slightly and push it fully in Then push down on the cartridge until it clicks into place DYG275 7 Using both hands carefully push up the front cover until it closes Removi...

Page 154: ...he cover check that the error is cleared Removing jammed paper from the standard tray or duplex unit If Misfeed Main Tray or Misfeed Dup Unit appears on the display follow the procedure below to remove it 1 Open the rear cover DYG297 2 Hold down the B lever DYG299 7 Troubleshooting 152 ...

Page 155: ...3 Remove the jammed paper carefully DYG301 4 Lift the Z lever DYG532 5 Remove the jammed paper carefully DYG533 Removing Paper Jams 153 ...

Page 156: ...t and check for jammed paper If there is jammed paper remove it carefully DYG289 8 Pull tray 1 out completely with both hands DYG305 Place the tray on a flat surface 9 Push the lever Pushing the lever lowers the duplex transport unit 7 Troubleshooting 154 ...

Page 157: ... carefully remove it DYG309 11 With the duplex transport unit still lowered carefully slide tray 1 back in until it stops DYG311 12 If paper is loaded in the bypass tray remove the paper and close the bypass tray Removing Paper Jams 155 ...

Page 158: ...arefully raise it slightly and then pull it out horizontally DYG270 Do not shake the removed print cartridge Doing so can cause remaining toner to leak Place the print cartridge on paper or similar material to avoid dirtying your workspace 15 Lift the A lever and then remove the jammed paper carefully DYG291 7 Troubleshooting 156 ...

Page 159: ...slightly and push it fully in Then push down on the cartridge until it clicks into place DYG275 17 Using both hands carefully push up the front cover until it closes When closing the covers push the covers firmly After closing the covers check that the error is cleared Removing Paper Jams 157 ...

Page 160: ...lso confirm that they are not damaged The port connection is not established correctly 1 On the Start menu click Settings 2 Click Devices 3 Click Printers scanners and then click Devices and printers in Related Settings 4 Right click the icon of the printer you want to use 5 Click Printing preferences 6 Click the Ports tab and then make sure that the port is set as a USB or network printer 7 Troub...

Page 161: ...erse the top and bottom of the paper and put it back in the tray Paper jams occur frequently If there are gaps between the paper and the side or end fences of the paper tray or the paper guides of the bypass tray adjust the side or end fences of the paper tray or the paper guides of the bypass tray to remove the gaps Avoid printing on both sides of paper when printing images that contain large sol...

Page 162: ...some left in the tray Only add paper when there is none left in the tray Paper gets wrinkles Paper is damp Use paper that has been stored properly See page 42 Supported Paper Paper is too thin See page 42 Supported Paper If there are gaps between the paper and the side or end fences of the paper tray or the paper guides of the bypass tray adjust the side or end fences of the paper tray or the pape...

Page 163: ...put If you are printing a combination of both single sided and two sided documents remove the printed pages from the output tray more frequently Images are not printed in the right position DAC606 Adjust the front end fence and both side fences to match the paper size See page 26 Loading Paper Images are printed diagonally to the pages DAC572 If there are gaps between the paper and the side or end...

Page 164: ...ng Paper Type and Paper Size Using the Printer Driver A non genuine print cartridge is being used Refilled or non genuine print cartridge reduces print quality and can cause malfunctions Use genuine print cartridge only An old print cartridge is being used Print cartridge should be opened before their expiration date and used within six months of being opened The machine is dirty See page 131 Main...

Page 165: ...elect Raster in the Graphics Mode list When printing graphics the output and the screen are different To print accurately specify the printer driver setting to print without using the graphics command For details about specifying the printer driver setting see the printer driver Help Images are cut off or excess is printed Use the same size paper selected in the application If you cannot load pape...

Page 166: ...ear Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help If the problem persists specify the settings of the application in which the image was created to change the thickness of the lines 7 Troubleshooting 164 ...

Page 167: ...nt job may be canceled if printing is frequently interrupted by data from other ports or if printing data is large and takes time for processing For details see page 79 System Settings Menu A Locked Print file is canceled The machine already has 5 jobs or 5 MB of Locked Print data Print or delete an existing Locked Print file For details see page 64 Printing Confidential Documents Even if the mach...

Page 168: ...g such data Changing the settings with printer driver may help to speed up printing See the printer driver Help The data is so large or complex that it takes a long time to be processed If the Data In indicator is flashing the data is being processed Just wait until it printing is resumed If the Data In indicator on the control panel is flashing the printer is warming up Wait for a while The print...

Page 169: ...r Saving under System Settings printing is generally less dense The print cartridge is almost empty If Replacement Required Print Cartridge appears on the screen replace the indicated print cartridge Condensation may have occurred If rapid change in temperature or humidity occurs use this machine only after it has acclimatized Toner smears appear on the print side of the page The paper setting may...

Page 170: ...r tray and registration roller The backs of printed sheets are blemished When removing a jammed sheet the inside of the printer may have become dirty Print several sheets until they come out clean If document size is larger than paper size e g A4 document on B5 paper the back of the next printed sheet may become dirty The Data In indicator is not flashing or lit If the Data In indicator is not fla...

Page 171: ...roblem Solution Prints fall in front of the machine when they are output Raise the stop fence For the position of the stop fence see page 13 Guide to Components Prints do not stack properly The paper being used may be damp Use paper that has been stored properly See page 42 Supported Paper The printed paper is curled Load the paper upside down in the paper tray If the paper curl is severe retrieve...

Page 172: ...n The toner has run out and printing has stopped When the Continue printing message appears on the control panel pressing the OK key allows you to print a few more pages but the print quality of those pages may be lower 7 Troubleshooting 170 ...

Page 173: ...anel The Alert indicator is lit or flashing An error has occurred See page 144 Panel Indicator Pages do not print The machine is receiving data If the Data In indicator is flashing the machine is receiving data Wait for a while Pages are not printed The interface cable is not connected correctly Reconnect the cable Check that the interface cable is the correct type Strange noise is heard The suppl...

Page 174: ...installed on the machine Turn off the machine and insert a wireless LAN option into the USB port for the wireless LAN option For the name of the optional equipment see page 9 How to Read This Manual For the position of the USB port see page 13 Guide to Components If any of these problems persist turn off the power pull out the power cord and contact your sales or service representative 7 Troublesh...

Page 175: ...r The following procedure is explained using OS X 10 11 as an example 1 Turn on your computer 2 Insert the provided CD ROM into the CD ROM drive of the computer If your computer does not have a CD ROM drive download a setup file from our website 3 Double click the macOS folder 4 Double click the folder of driver you want to install 5 Double click the package file icon 6 Follow the instructions in ...

Page 176: ...r website 3 Double click the macOS folder 4 Double click the Utility folder 5 Double click the package file icon 6 Follow the instructions in the setup wizard 7 If the Printer Driver Selection dialog box appears do one of the following Select the machine s model Enter the IP address of the machine manually Click Search Network Printer to search the machine via the network 8 Click OK 9 Click Close ...

Page 177: ...izard 8 Click Close in the Summary dialog box 9 Start System Preferences 10 Click Printers Scanners Check that the machine automatically recognized by plug and play appears in the printers list 11 Click the button If Add Printer or Scanner appears click it 12 Click Default 13 Select the printer that has USB indicated in the Kind column 14 Select the printer you are using from the Use pop up menu 1...

Page 178: ...led or Not Installed for Tray 2 and then click OK 17 Quit System Preferences 18 Press the Menu key 19 Press the or key to select Network Settings and then press the OK key 20 Press the or key to select IPv4 Configuration and then press the OK key 21 Press the or key to select DHCP and then press the OK key 22 Press the or key to select Active to automatically obtain the IP address or Inactive to s...

Page 179: ...ings using the control panel Before doing the following procedure install the printer driver according to the procedure on page 173 Installing the Printer Driver Make sure the Ethernet cable is not connected to the machine 1 Check that the router access point is working correctly 2 Make sure the wireless LAN option is attached to the machine and the wireless Wi Fi connection is enabled 3 Press the...

Page 180: ...r driver according to the procedure on page 173 Installing the Printer Driver Make sure the Ethernet cable is not connected to the machine 1 Check that the router access point is working correctly 2 Make sure the wireless LAN option is attached to the machine and the wireless Wi Fi connection is enabled 3 Press the Menu key 4 Press the or key to select Network Settings and then press the OK key 5 ...

Page 181: ...ure on page 173 Installing the Printer Driver Make sure the Ethernet cable is not connected to the machine 1 Check that the router access point is working correctly 2 Open the PIN code configuration window web page for the router access point on your computer 3 Make sure the wireless LAN option is attached to the machine and the wireless Wi Fi connection is enabled 4 Press the Menu key 5 Press the...

Page 182: ...ess the or button to select Connect and then press the OK key 14 Check the result Connection has succeeded Connection to AP has Succeeded is displayed Connection has failed Connection to AP has Failed is displayed Press the OK key to return to the screen displayed in Step 9 Check the configuration for the router access point then try the connection again 15 Configuring the Wireless Wi Fi settings ...

Page 183: ... about specifying the IPsec settings using Web Image Monitor see page 94 Using Web Image Monitor For details about enabling and disabling IPsec using the control panel see page 73 Administrator Tools Menu Encryption and Authentication by IPsec IPsec consists of two main functions the encryption function which ensures the confidentiality of data and the authentication function which verifies the se...

Page 184: ...tems use the term Compliance in place of Authentication Security Association This machine uses encryption key exchange as the key setting method With this method agreements such as the IPsec algorithm and key must be specified for both sender and receiver Such agreements form what is known as an SA Security Association IPsec communication is possible only if the receiver s and sender s SA settings...

Page 185: ...access Web Image Monitor For details about disabling IPsec using the control panel see page 73 Administrator Tools Menu Specifying Encryption Key Exchange Settings This function is available only when an administrator password is specified 1 Start the web browser and access the machine by entering its IP address 2 Click IPsec Settings 3 Click the IPsec Policy List tab 4 Select the number of the se...

Page 186: ...ab click Settings 9 In Authenticate and generate a new key after every enter the same validity period in minutes that is specified on the machine in IKE Life Time and then click Methods 10 Confirm that the Encryption Algorithm Encryption Hash Algorithm Integrity and IKE Diffie Hellman Group Diffie Hellman Group settings in Security method preference order all match those specified on the machine i...

Page 187: ...thm select the authentication algorithm that was specified on the machine 32 In Encryption algorithm select the encryption algorithm that specified on the machine 33 In Session key settings select Generate a new key every and enter the validity period in seconds that was specified on the machine 34 Click OK 35 Click Next 36 Click Finish 37 Select the filter action that you have just created and th...

Page 188: ...y 2 Press the or key to select Admin Tools and then press the OK key 3 Press the Menu key to enter the character selection mode and select a character of the password using the or key and press the OK key 4 Press the or key to select IPsec and then press the OK key 5 Press the or key to select Active or Inactive and then press the OK key 6 Press the Menu key to return to the initial screen 9 Appen...

Page 189: ...nt cartridge supplied with this machine If this cartridge is not initially used the following problems may occur Replace Required Soon will be displayed before the toner runs out Replacement Required will be displayed when the toner runs out but instead the printed image suddenly becomes pale or blurred The lifetime of the photo conductor which is built into the print cartridge is taken into accou...

Page 190: ...eral Function Specifications Item Description Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for printing Legal 81 2 14 inches Warm up time 23 C 71 6 F 26 seconds or less Paper sizes For details see page 42 Supported Paper Paper type For details see page 42 Supported Paper Paper output capacity 80 g m2 20 lb 125 sheets Paper input capacity 80 g m2 20 lb Tray 1 ...

Page 191: ...imum 960 W Ready 64 9 W During printing 555 W Noise emission Sound power level Stand by 30 0 dB A During printing 67 2 dB A Sound pressure level Stand by 21 5 dB A During printing 57 5 dB A Machine dimensions Width Depth Height 370 392 262 mm 14 6 15 4 10 3 inches Weight machine body with consumables 13 kg 28 7 lb or less Sound power level and sound pressure level are actual values measured in acc...

Page 192: ...Interface Ethernet 10BASE T 100BASE TX USB 2 0 USB2 0 Host Printer language PCL6 PCL5e PostScript3 Fonts PCL6 PCL5e PostScript3 80 fonts Paper Feed Unit PB1130 Paper capacity 250 sheets Paper size For details see page 42 Supported Paper Dimensions Width Depth Height 370 392 89 mm 14 6 15 4 3 5 inches Paper weight For details see page 42 Supported Paper Weight Less than 3 kg 6 6 lb 9 Appendix 190 ...

Page 193: ...ent we recommend you purchase and store extra print cartridges The actual number of printable pages varies depending on the image volume and density number of pages printed at a time paper type and paper size used and environmental conditions such as temperature and humidity Print cartridges may need to be changed sooner than indicated above due to deterioration over the period of use Print cartri...

Page 194: ...e environment and human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detailed information on collection and recycling systems for this product please contact the shop where you purchased it your local dealer or sales service representatives All Other Users If you wish to discard this p...

Page 195: ...s Manual for this information or the packaging of the consumable Recycled paper The machine can use recycled paper which is produced in accordance with European standard EN 12281 2002 or DIN 19309 For products using EP printing technology the machine can print on 64 g m2 paper which contains less raw materials and represents a significant resource reduction Duplex printing if applicable Duplex pri...

Page 196: ...vings we recommend that the default setting for power management is used Products that comply with the Energy Star requirement are always energy efficient Notice To NFC Users mainly Europe Declaration of Conformity Notice to Users in EEA Countries This product complies with the essential requirements and provisions of Directive 2014 53 EU The CE Declaration of Conformity is available by accessing ...

Page 197: ...equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from...

Page 198: ...ergy Saver mode 1 and Energy Saver mode 2 If the machine has been idle for a certain period of time the machine automatically enters Energy Saver mode The machine recovers from Energy Saver mode when it receives a print job or when any key is pressed Energy Saver mode 1 The machine enters Energy Saver mode 1 if the machine has been idle for about 30 seconds It takes less time to recover from Energ...

Page 199: ...Standard 1 Recovery time and power consumption may differ depending on the conditions and environment of the machine 2 Achieves ENERGY STAR energy savings product fully qualifies when packaged with or used with a duplex tray and the duplex function is enabled as an option For details about Energy Saver modes see page 79 System Settings Menu You cannot use NFC or the USB port in Energy Saver mode P...

Page 200: ...net Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mopria and the Mopria logo are trademarks of Mopria Alliance Inc PCL is a registered trademark of Hewlett Packard Company PictBridge is a trademark QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries Red Hat is a registered tradem...

Page 201: ...oft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise Microsoft Windows Server 2008 Datacenter Microsoft Windows Server 2008 for Itanium based Systems Microsoft Windows Web Server 2008 Microsoft Windows HPC Server 2008 The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Foundation Microsoft Windows Server 2008 R2 Standard Microsoft Window...

Page 202: ... Windows Server 2012 R2 Datacenter The product names of Windows Server 2016 are as follows Microsoft Windows Server 2016 Datacenter Microsoft Windows Server 2016 Standard Microsoft Windows Server 2016 Essentials Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks Microsoft product s...

Page 203: ...191 Copy Copying onto envelopes 31 Counter information 99 D Default settings 121 Disclaimer 10 DNS setting 106 Duplex 99 E E mail notification 1 107 E mail notification 2 107 Encryption 181 Encryption key exchange 183 Energy saver mode 123 196 Error messages 141 Extending tray 1 29 Exterior 13 G General status 104 I I O timeout 103 IKE settings 116 Installing Smart Organizing Monitor Installing Sm...

Page 204: ...45 Thin Paper 45 PCL6 124 POP3 settings 110 Print Basic operation 60 Combine 55 Duplex 55 Printing on envelopes 31 Specifications 190 Print area 53 Print cartridge 131 191 Print counter 99 Print functions 67 Print output functions 68 Print quality functions 67 Printer Features 75 Priority Tray 101 R Reports 120 Reset settings 121 Restore settings 122 S SA Security Association 182 Scanner Send Sett...

Page 205: ...ting 141 Error and status messages appear on Smart Organizing Monitor 145 Other problems 158 159 162 165 171 W Web Image Monitor 94 What you can do with this machine Printer function 55 Wireless LAN settings 110 127 Wireless settings 110 203 ...

Page 206: ...MEMO 204 EN GB EN US EN AU M0C3 8504B ...

Page 207: ... 2018 ...

Page 208: ...M0C3 8504B AU EN US EN GB EN ...

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Ricoh SP 3710DN, User Manual

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