Ricoh Pro 8300S, Troubleshooting Manual, Page: 814 / 963

4.Troubleshooting for Peripheral Units
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For details about attaching the Z-fold support tray for multi-folding unit, see "Copy/Document Server"
supplied with the machine.
 If the Z-fold support tray for the multi-folding unit is attached, folded paper such as letter-folded
paper or gate-folded paper will not turn over in the output tray when delivered.
Matte Paper Scratched During Folding
The surface of matte finish paper shows scratches after folding.
Cause:
When the folded paper is transported to the fold crease unit, the leading edge (creased edge) enters
the fold nip prepared level for the press guide, and then is pressed by the on the paper transport guide.
The press guide has three press rollers [A]. The friction between the press guide and press guide plate
as the paper is fed can scratch or mark the matte finish of the paper.
 The surface of the guide plate is rough and can cause marks on the surface of the paper. The
surface of the plate becomes smoother after about 2,000 sheets have feed through the folding
unit and these marks disappear.
 The surface of gloss coated paper is much smoother, so these marks do not appear on glossy