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10. Troubleshooting

This chapter describes basic troubleshooting procedures.

When a Status Icon Is Displayed

This section describes the status icons displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.

Status Icon

Status

: Paper Misfeed icon

Appears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting.

: Original Misfeed icon

Appears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting.

: Load Paper icon

Appears when paper runs out.
For details about loading paper, see "Loading Paper ",
Paper Specifications and Adding Paper.

: Add Toner icon

Appears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications.

: Add Staple icon

Appears when staples run out.
For details about adding staples, see "Adding Staples",
Maintenance and Specifications.

: Waste Toner Full icon

Appears when the waste toner bottle is full.
For details about the waste toner bottle, see "Replacing the
Waste Toner Bottle", Maintenance and Specifications.

: Service Call icon

Appears when the machine is malfunctioning or requires
maintenance.

: Open Cover icon

Appears when one or more covers of the machine are
open.

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Summary of Contents for MP C401

Page 1: ...ne For information not found in paper manu als see the online manuals available on our web site http www ricoh com downloads Information for This Machine Troubleshooting Adding Paper and Toner Web Image Monitor Document Server Scan Print Fax Copy Getting Started What You Can Do with This Machine User Guide ...

Page 2: ......

Page 3: ... Sending and Receiving Faxes by Using the Machine without Fax Unit Installed 21 Using the Facsimile and the Scanner in a Network Environment 22 Embedding Text Information in Scanned Files 22 Preventing Information Leakage Security Functions 23 Centrally Controlling Scan Conditions and Distribution 24 Monitoring and Setting the Machine Using a Computer 24 Preventing Unauthorized Copying 25 2 Gettin...

Page 4: ...ng the Control Panel 54 Logging In Using the Control Panel When Using the Standard Operation Panel 54 Logging In Using the Control Panel When Using the Smart Operation Panel 55 Logging Out Using the Control Panel When Using the Standard Operation Panel 56 Logging Out Using the Control Panel When Using the Smart Operation Panel 56 Placing Originals 57 Placing Originals on the Exposure Glass 57 Plac...

Page 5: ...Canceling a Transmission After the Original Is Scanned 89 Storing a Document 91 Sending Stored Documents 92 Printing the Journal Manually 94 5 Print Quick Install 95 Displaying the Printer Driver Properties 96 Standard Printing 97 When Using the PCL 6 Printer Driver 97 Printing on Both Sides of Sheets 98 When Using the PCL 6 Printer Driver 98 Types of 2 Sided Printing 98 Combining Multiple Pages i...

Page 6: ...n Files 119 Checking a Stored File Selected from the List 120 Specifying the File Type 122 Specifying Scan Settings 123 7 Document Server Storing Data 125 Printing Stored Documents 127 8 Web Image Monitor Displaying Top Page 129 9 Adding Paper and Toner Loading Paper 131 Precautions for Loading Paper 131 Loading Paper into Paper Trays 131 Loading Paper into the Bypass Tray 132 Printing from the By...

Page 7: ...played on the Control Panel When You Use the Scanner Function 191 Messages Displayed on the Client Computer 201 When Other Messages Appear 207 When There Is a Problem Scanning or Storing Originals 208 When the Home Screen Cannot Be Edited When Using the Standard Operation Panel 209 When the Address Book Is Updated 209 When Data Cannot Be Sent Due to a Problem with the Destination 210 When the Mach...

Page 8: ...INDEX 219 6 ...

Page 9: ...uctions on resolving user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels mainly Europe mainly North America Differences in the functions of Region A and Region B models are indicated by two symbols Read the information indicated by the symbol that corresponds to...

Page 10: ...ion specific Read the information under the symbol that corresponds to the region of your machine mainly Europe If the label contains the following your machine is a region A model CODE XXXX 27 220 240 V mainly North America If the label contains the following your machine is a region B model CODE XXXX 17 120 127 V Dimensions in this manual are given in two units of measure metric and inch If your...

Page 11: ...Names of Major Features In this manual major features of the machine are referred to as follows Auto Document Feeder ADF 9 ...

Page 12: ...10 ...

Page 13: ...cument Server Printing multi page documents and received faxes on a single sheet Combine Copier Fax See Combined Copying Copy Document Server See Combine Two Originals Fax Printing received faxes on both sides of sheets 2 Sided Print See Two Sided Printing Fax Converting received faxes to electronic formats Paperless Fax See Confirming Printing Deleting Received and Stored Documents Fax Sending fi...

Page 14: ... Sending the URL of the folder in which scan files are stored See Sending the URL by E mail Scan Storing scan files in a shared folder See Basic Procedure When Using Scan to Folder Scan Storing scan files on media See Basic Procedure for Saving Scan Files on a Memory Storage Device Scan Embedding text information in scanned files See Embedding Text Information in Scanned Data Scan Converting trans...

Page 15: ... Registering Entered Destinations to the Address Book Fax See Registering a destination in the address book manually Scan Using Web Image Monitor to register destinations from a computer See Registering Internet Fax Destination Information Using Web Image Monitor Fax Downloading destinations registered in the machine to the LAN Fax driver destination list See Using the machine s Address Book as th...

Page 16: ...ngs of the printer driver to frequently used printing settings See Displaying the Printing Preferences Dialog Box Print Adding shortcuts to frequently used programs or Web pages See Adding Icons to the Home Screen When Using the Standard Operation Panel Convenient Functions See Adding Icons to the Home Screen When Using the Smart Operation Panel Convenient Functions Changing the order of the funct...

Page 17: ...unctions and shortcuts that you use You can change the order of the function and shortcut icons For details about the features on the Home screen see How to Use the Home Screen When Using the Standard Operation Panel and How to Use the Home Screen When Using the Smart Operation Panel Getting Started For details about how to customize the Home screen see Types of Home Screens and How to Customize T...

Page 18: ... Reduce Enlarge function enables the machine to automatically calculate the reproduction ratio based on the sizes of the originals and the paper you have specified See Reducing or Enlarging Originals Copy Document Server Copier functions such as Duplex Combine Booklet and Magazine allow you to save on paper by copying multiple pages onto single sheets For details about duplex copying see Duplex Co...

Page 19: ...nstalled you can connect a PictBridge compatible digital camera to this machine using a USB cable This allows you to print the photographs stored on the camera using the camera s own interface See Direct Printing from a Digital Camera PictBridge Print You can print files stored on a removable memory device and specify print conditions such as print quality and print size See Direct Printing from a...

Page 20: ... in copier mode see Document Server Copy Document Server For details about the Document Server in printer mode see Saving and Printing Using the Document Server Print For details about the Document Server in fax mode see Storing a Document Fax For details about the Document Server in scanner mode see Storing and Saving the Scanned Documents Scan Sending and Receiving Faxes without Paper Reception ...

Page 21: ...nts Fax Transmission You can send a fax from your computer over the network Ethernet or wireless LAN to this machine which then forwards the fax via its telephone connection LAN Fax CJQ605 To send a fax print from the Windows application you are working with select LAN Fax as the printer and then specify the destination You can also check the sent image data What You Can Do with This Machine 19 ...

Page 22: ...ress instead of dialing the destination telephone number Internet Fax and e mail transmission See Specifying an Internet Fax Destination by Entering It Manually Fax This machine can receive e mail messages via Internet Fax or from computers Internet Fax Reception and Mail to Print See Receiving E mail by Internet Fax Mail to Print Fax Internet Fax compatible machines and computers that have e mail...

Page 23: ...led You can send and receive faxes through a different machine s fax functions via a network Remote Fax CJQ612 To use the remote fax function install the fax connection unit on the main machine and sub machine The procedure for sending faxes is as same as that of for the machine with the fax unit When a job has finished confirm results displayed on sending history or printed on reports You can for...

Page 24: ...ry software 1 Network delivery scanner You can save scan files in the delivery server or send them to a folder in a computer on the same network See Basic Procedure for Delivering Files Scan You can use Web Services on Devices WSD to send scan files to a client computer See Basic Operating Procedure of WSD Scanner Push Type Scan 1 The ScanRouter delivery software is no longer sold or supported Emb...

Page 25: ... Scan Preventing Information Leakage Security Functions CJQ608 You can protect documents from unauthorized access and stop them from being copied without permission You can control the use of the machine as well as prevent machine settings from being changed without authorization By setting passwords you can prevent unauthorized access via the network You can erase or encrypt the data on the hard ...

Page 26: ...e machine s scanner functions Both delivered files and user information can be controlled A A CUL004 xxx xxx xxx 600 dpi xxx xxx xxx 600 dpi You must set up and configure a Windows server to use the distributed scan management system This system is supported by Windows Server 2008 R2 or later For details about how to deliver files using the distributed scan management system see Managing Scan Cond...

Page 27: ...ange the system settings manage jobs print the job history and configure the authentication settings See Using Web Image Monitor Connecting the Machine System Settings See Web Image Monitor Help Preventing Unauthorized Copying You can print embedded texts on printouts to prevent unauthorized copying CUM003 What You Can Do with This Machine 25 ...

Page 28: ...ized copying is being attempted If the document is copied on a machine without the Copy Data Security Unit the hidden text becomes conspicuous in the copy showing that the copy is unauthorized Using the printer driver you can embed text in the printed document for unauthorized copy prevention If the document is copied scanned or stored in a Document Server by a copier or multifunction printer the ...

Page 29: ...omponents Front and left view DBG002 1 2 3 5 8 9 10 11 7 6 4 1 ADF Lower the ADF over originals placed on the exposure glass If you load a stack of originals in the ADF the ADF will automatically feed the originals one by one The ADF scans both sides of an original one side at a time 2 Exposure glass Place originals face down here 3 Main power switch To operate the machine the main power switch mu...

Page 30: ... and staples multiple sheets of paper 7 Internal tray 1 Type 1 only Finisher shift tray Type 2 only Copied printed paper and fax messages are delivered here 8 Front cover Open to access the inside of the machine 9 Tray 1 Load paper here 10 Lower paper tray Load paper here 11 Lower paper trays Load paper here Front and right view DBG003 2 5 6 4 3 9 8 1 7 1 ADF s extender Pull this extender to suppo...

Page 31: ...ccurs 7 Paper guides When loading paper in the bypass tray align the paper guides flush against the paper 8 Bypass tray Use to copy or print on OHP transparencies adhesive labels and paper that cannot be loaded in the paper trays 9 Extender Pull this extender out when loading A4 81 2 11 or larger size paper in the bypass tray Rear and left view DBG037 1 1 1 Vents Prevent overheating Guide to Names...

Page 32: ... fax messages are delivered here 2 Right tray If you select this as the output tray copied printed paper and fax messages are delivered here 3 Smart Operation Panel This control panel is provided with advanced operativity 4 Lower paper tray Holds up to 550 sheets of paper 5 Lower paper trays Consists of two paper trays Holds up to 1 100 sheets of paper Each paper tray holds 550 sheets 2 Getting St...

Page 33: ... installed DBG005 19 1 15 16 17 2 3 4 5 6 7 8 9 10 12 20 11 13 14 18 22 21 1 Display panel Displays keys for each function operation status or messages See Changing Modes When Using the Standard Operation Panel and How to Use the Screens on the Control Panel Getting Started Guide to the Names and Functions of the Machine s Control Panel When Using the Standard Operation Panel 31 ...

Page 34: ...Simple Screen key Press to switch to the simple screen See Switching Screen Patterns Getting Started 7 Interrupt key Press to make interrupt copies See Interrupt Copy Copy Document Server 8 Program key copier Document Server facsimile and scanner mode Press to register frequently used settings or to recall registered settings See Registering Frequently Used Functions Convenient Functions Press to ...

Page 35: ...he job history and the machine s maintenance information 17 Data In indicator facsimile and printer mode Flashes when the machine is receiving print jobs or LAN Fax documents from a computer See Fax and Print 18 Function keys No functions are registered to the function keys as a factory default You can register often used functions programs and Web pages For details see Configuring function keys w...

Page 36: ...te the screens of the various functions and applications and provide you with information about operation status and other messages See How to Use the Standard Applications Screen When Using the Smart Operation Panel Getting Started 3 Main power indicator The main power indicator goes on when you turn on the main power switch When the machine is in Low Power mode or Fusing Unit Off mode the main p...

Page 37: ...eption Stays lit when receiving a fax via Confidential or Substitute Reception 8 Menu key Displays the menu screen while Screen Features are enabled or applications available only on the Smart Operation Panel are used 9 Return key Press this key to return to the previous screen while Screen Features are enabled or applications available only on the Smart Operation Panel are used 10 Media access la...

Page 38: ...n the Home screen 4 2 Press language key until the language you want to display appears 3 Close the initial settings screen When using the standard operation panel Press the User Tools Counter key When using the Smart Operation Panel Press User Tools Counter on the top right of the screen Changing the Display Language When Using the Smart Operation Panel 1 Press the Home key on the top left of the...

Page 39: ...e copy function see Copy Document Server 2 Facsimile Press to send or receive faxes For details about how to use the fax function see Fax 3 Scanner Press to scan originals and save images as files For details about how to use the scanner function see Scan 4 Printer Press to make settings for using the machine as a printer For details about how to make settings for the printer function see Print 5 ...

Page 40: ...on Panel You can add shortcuts to programs stored in copier facsimile or scanner mode or Web pages registered in Favorites using the browser function You can also review icons of functions and embedded software applications that you deleted from the Home screen Shortcuts to programs stored in Document Server mode cannot be registered to the Home screen Shortcut names of up to 32 characters can be ...

Page 41: ...r when using the standard operation panel 1 Start Web Image Monitor For details see Using Web Image Monitor Connecting the Machine System Settings 2 Log in to Web Image Monitor as an administrator For details see Security Guide 3 Point to Device Management and then click Device Home Management 4 Click Edit Icons 5 Point to Icon can be added of the position that you want to add and then click Add 6...

Page 42: ...3 Press Edit Home 4 Press Add Icon 5 Press the Program tab 2 Getting Started 40 ...

Page 43: ...ou want to add 8 Specify the position where Blank is displayed 9 Press OK 10 Press the User Tools Counter key Press on the upper right corner of the screen to check the position on the simple screen How to Use the Home Screen When Using the Standard Operation Panel 41 ...

Page 44: ...reen 5 Home screen 3 is the default screen that appears first after you press the Home key To switch between screens flick your finger to the right or left on the screen CZP157 1 2 3 5 6 4 1 The name of the user who is logged in Displays the name of the user currently logging in to the machine The name of the user is displayed only when user authentication is enabled 2 Login Logout These keys are ...

Page 45: ...en the five home screens The icons appear at the bottom right and left of the screen the number of icons indicates the number of screens on each side of the current screen For example when you view Home screen 3 two icons are displayed at both the right and left sides To view thumbnails of all five home screens hold down Adding Icons to the Home Screen When Using the Smart Operation Panel Adding s...

Page 46: ...ey CZP155 2 Select the screen to which you want to add a shortcut 3 Press and hold down an area on the screen where no icons are displayed 4 Press Icon on the Add to Home screen 5 Press Bookmark 6 Select the bookmark you want to add from the list Adding shortcuts to programs to the Home screen when using the Smart Operation Panel You can add shortcuts to programs registered on Copier Facsimile or ...

Page 47: ...lect the program you want to add from the list Adding shortcuts from the application list screen when using the Smart Operation Panel You can add shortcuts of applications installed on the Smart Operation Panel 1 Press the Home key CZP155 2 Select the screen to which you want to add a shortcut 3 Press 4 Press and hold the icon you want to add to the Home screen How to Use the Home Screen When Usin...

Page 48: ...remaining amount of toner or change the display language 1 Press the Home key CZP155 2 Select the screen to which you want to add a widget 3 Press and hold down an area on the screen where no icons are displayed 4 Press Widget on the Add to Home screen 5 Select the widget you want to add from the list 2 Getting Started 46 ...

Page 49: ...apter Edit Stamp number of prints Facsimile Scan Settings density Original Feed Type File Type Store File except for User Name File Name and Password Preview transmission type destinations except for folder destinations Select Line Adv Features memory transmission immediate transmission Communi Result Rep TX Mode except for Subject Scanner Scan Settings density Original Feed Type Send File Type Na...

Page 50: ...r icon on the Home screen 4 2 Edit the copy settings so all functions you want to store in a program are selected 3 Display the program screen When using the standard operation panel Press the Program key DBG035 When using the Smart Operation Panel Press Recall Program Change Program on the bottom left of the screen 4 Press Program 2 Getting Started 48 ...

Page 51: ...and if there is more than one paper tray with the same size paper in it the paper tray prioritized under Paper Tray Priority Copier or Paper Tray Priority Facsimile in the Tray Paper Settings tab will be selected first For details see System Settings Connecting the Machine System Settings Destinations that are registered in the machine s Address Book can be registered to a program of the scanner m...

Page 52: ...ONFIDENTIAL under Preset Stamp and Date Stamp You can increase security awareness by printing CONFIDENTIAL and the date on copies Conference material copy Specify Combine 2 Sides in Dup Combine Series and Staple in Finishing You can copy conference materials efficiently Stamping corporate name copy Specify User Stamp in Edit Color You can stamp the name of your company on copies of working or arch...

Page 53: ...tant document such as a contract so that any data tampering can be detected Dividing file scan Specify Divide in Original Feed Type You can scan a multiple page original as one file by splitting it into groups of a specified number of pages High resolution scan Specify settings to save scanned data in TIFF format Also specify a higher resolution in Scan Settings Scanned documents maintain much of ...

Page 54: ...time fax transmission Specify Send Later in TX Mode You can send a fax at a specified time Departmental fax transmission Specify Fax Header Print in TX Mode This setting can be used if the receiver specifies forwarding destinations by senders Depending on your model and which options are installed on it some functions cannot be registered For details see Machine Types and Functions Requiring Optio...

Page 55: ...wall outlet 2 Push the main power switch The main power indicator goes on DBG014 Turning Off the Main Power When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock Do not turn off the power while the machine is in operation Do not hold down the main power sw...

Page 56: ...ine be sure to log out of it to prevent unauthorized usage Ask the user administrator for the Login User Name Login Password and User Code For details about user authentication see Security Guide User Code to enter on User Code Authentication is the numerical value registered in the Address Book as User Code User Code Authentication Using the Control Panel If User Code Authentication is active a s...

Page 57: ... Using the Smart Operation Panel This section explains the procedure for logging in to the machine when Basic Authentication Windows Authentication LDAP Authentication or Integration Server Authentication is set 1 Press Login on the top right on the screen 2 Press User Name 3 Enter a Login User Name and then press Done 4 Press Password 5 Enter a Login Password and then press Done 6 Press Login Log...

Page 58: ...hen you have finished using the machine 1 Press the Login Logout key DBG034 2 Press Yes Logging Out Using the Control Panel When Using the Smart Operation Panel This section explains the procedure for logging out the machine when Basic Authentication Windows Authentication LDAP Authentication or Integration Server Authentication is set To prevent use of the machine by unauthorized persons always l...

Page 59: ...efully Otherwise the cover of the ADF might open or be damaged 1 Lift the ADF 2 Place the original face down on the exposure glass The original should be aligned to the rear left corner Start with the first page to be scanned DBG015 1 1 1 Positioning mark 3 Lower the ADF Placing Originals in the Auto Document Feeder Be sure not to place originals or other objects on the top cover Doing so may caus...

Page 60: ... the aligned original face up into the ADF and then adjust the document guides to the original size Do not stack originals beyond the limit mark The first page should be on the top 2 1 DBG018 1 Document guides 2 Limit mark 2 Getting Started 58 ...

Page 61: ...inals in the Auto Document Feeder To copy onto paper other than plain paper specify the paper type in User Tools according to the weight of the paper you are using For details see Tray Paper Settings Connecting the Machine System Settings The following procedure explains copying onto paper whose size and orientation matches that of the originals exactly 1 Display the initial copy screen When using...

Page 62: ...e the originals 6 Make desired settings 7 Enter the number of copies with the number keys The maximum copy quantity that can be entered is 999 8 Press the Start key When placing the original on the exposure glass press the key after all originals are scanned Some functions such as Batch mode may require that you press the key when placing originals in the ADF Follow the messages that appear on scr...

Page 63: ...uto Reduce Enlarge Auto Reduce Enlarge is canceled and the image cannot be rotated automatically This is useful to copy different size originals to the same size paper If the orientation in which your original is placed is different from that of the paper you are copying onto the machine rotates the original image by 90 degrees and fits it on the copy paper Rotate Copy For details about Rotate Cop...

Page 64: ...4 Select original orientation 5 Press OK 6 Press Auto Reduce Enlarge 7 Select the paper tray 8 Place the originals and then press the Start key 3 Copy 62 ...

Page 65: ...ded pages on one 2 sided page 2 Sided 2 Sided Copies one 2 sided page on one 2 sided page The resulting copy image will differ according to the orientation in which you place your originals or Original orientation and completed copies To copy on both sides of the paper select the original and copy orientation according to how you want the printout to appear Original Placing originals Original Orie...

Page 66: ...ne Series 2 Make sure that Duplex is selected If Duplex is not selected press Duplex 3 Select 1 Sided 2 Sided or 2 Sided 2 Sided according to how you want the document to be output To change the original or copy orientation press Orientation 4 Press OK 5 Place the originals 6 Press Original Settng 3 Copy 64 ...

Page 67: ... 9 Press the Start key Specifying the Original and Copy Orientation Select the orientation of the originals and copies if the original is two sided or if you want to copy onto both sides of the paper Top to Top CKN011 Top to Bottom CKN012 1 Press Orientation Duplex Copying 65 ...

Page 68: ...2 Select Top to Top or Top to Bottom for Original if the original is two sided 3 Select Top to Top or Top to Bottom for Copy 4 Press OK 3 Copy 66 ...

Page 69: ...mage by 90 degrees to make copies properly Orientation of the original and image position of Combine The image position of Combine differs according to original orientation and the number of originals to be combined Portrait originals CKN015 Landscape originals CKN016 Placing originals originals placed in the ADF The default value for the copy order in the Combine function is From Left to Right To...

Page 70: ...pass tray with this function There are six types of One Sided Combine 1 Sided 2 Originals Combine 1 Side Copies two 1 sided originals to one side of a sheet 1 Sided 4 Originals Combine 1 Side Copies four 1 sided originals to one side of a sheet 1 Sided 8 Originals Combine 1 Side Copies eight 1 sided originals to one side of a sheet 3 Copy 68 ...

Page 71: ...ded 8 Pages Combine 1 Side Copies four 2 sided originals to one side of a sheet 1 Press Original Settng 2 Press Original Size 3 Specify the original size and then press OK 4 Select original orientation 5 Press OK 6 Press Dup Combine Series 7 Press Combine 8 Select 1 Sided or 2 Sided for Original If you selected 2 Sided you can change the orientation Combined Copying 69 ...

Page 72: ...s of one sheet CKN074 You cannot use the bypass tray with this function There are six types of Two Sided Combine 1 Sided 4 Originals Combine 2 Sides Copies four 1 sided originals to one sheet with 2 pages per side 1 Sided 8 Originals Combine 2 Sides Copies eight 1 sided originals to one sheet with 4 pages per side 1 Sided 16 Originals Combine 2 Sides Copies 16 1 sided originals to one sheet with 8...

Page 73: ...ided originals to one sheet with 4 pages per side 2 Sided 16 Pages Combine 2 Sides Copies eight 2 sided originals to one sheet with 8 pages per side 1 Press Original Settng 2 Press Original Size 3 Specify the original size and then press OK 4 Select original orientation 5 Press OK 6 Press Dup Combine Series 7 Press Combine Combined Copying 71 ...

Page 74: ...ne 2 Sides 10 Press Orientation 11 Select Top to Top or Top to Bottom for Original and or Copy and then press OK 12 Select the number of originals to combine 13 Press OK 14 Select the paper tray 15 Place the originals and then press the Start key 3 Copy 72 ...

Page 75: ...Horizontal length 127 0 355 6 mm 5 00 14 00 inches vertical length 70 0 216 0 mm 2 76 8 50 inches When prints are delivered to the right tray Horizontal length 148 0 355 6 mm 5 83 14 00 inches vertical length 70 0 216 0 mm 2 76 8 50 inches 1 Load the paper face down in the bypass tray The bypass tray is automatically selected 2 Press the key 3 Press Paper Size 4 Press Custom Size 5 Enter the horiz...

Page 76: ...ported envelope types and how to load envelopes see page 147 Envelopes The Duplex function cannot be used with envelopes If the Duplex function is specified press 1 sided 2 sided TtoT to cancel the setting To copy onto custom size envelopes you must specify the envelope s dimensions Specify the horizontal and vertical length of the envelope CNU004 Horizontal Vertical Copying onto Envelopes from th...

Page 77: ... from the Paper Tray Before using this function specify the paper size and type under Tray Paper Settings in User Tools For the paper type select Envelope For details see Tray Paper Settings Connecting the Machine System Settings 1 Select the paper tray where the envelopes are loaded 2 Place the originals and then press the Start key Copying onto Envelopes 75 ...

Page 78: ...uential order Sort Copies are assembled as sets in sequential order CKN018 Shift Sort Type 2 only Sets of copies are stacked offset from one another This function allows you to easily distinguish each set of copies DBA006 1 Press Finishing 3 Copy 76 ...

Page 79: ...f finishing press the Sample Copy key 6 Press the Start key Changing the Number of Sets You can change the number of copy sets during copying This function can be used only when the Sort function is selected 1 While Copying is displayed press the Stop key 2 Enter the number of copy sets with the number keys 3 Press Continue Copying starts again Sort 77 ...

Page 80: ...creen For details about the Document Server see page 125 Storing Data 1 Press Store File 2 Enter a user name file name or password if necessary 3 Specify a folder in which to store the document if necessary 4 Press OK 5 Select the paper tray 6 Place the originals 7 Make the scanning settings for the original 8 Press the Start key Stores scanned originals in memory and makes one set of copies If yo...

Page 81: ...re is a power failure the main power switch is turned off or the machine is unplugged for about one hour all the documents stored in memory are deleted As soon as the main power switch is turned on the Power Failure Report is printed to help you check the list of deleted files See When an Error Is Notified via a Report or E Mail Troubleshooting 1 Display the initial facsimile screen When using the...

Page 82: ...ion settings such as TX Mode as necessary 7 Specify a destination You can enter the destination s number or address directly or select from the Address Book by pressing the destination key If you make a mistake press the Clear key and then enter again 8 When sending the same original to several destinations broadcasting specify the next destination 4 Fax 80 ...

Page 83: ...d 2 Place the first page of the original face down on the exposure glass 3 Specify a destination 4 Make the scan settings you require 5 Press the Start key 6 Place the next original on the exposure glass within 60 seconds when you send multiple originals and then repeat Steps 4 and 5 Repeat this step for each page 7 Press the key The machine dials the destination and starts transmission Basic Proc...

Page 84: ...k Management icon on the Home screen 4 2 Check that Program Change is selected 3 Press New Program 4 Press Change under Name The name entry display appears 5 Enter the name and then press OK 6 Press Next 7 Press the key for the classification you want to use under Select Title The keys you can select are as follows Frequent Added to the page that is displayed first AB CD EF GH IJK LMN OPQ RST UVW ...

Page 85: ...x function before deleting any destinations 1 Display the Address Book screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Address Book Management icon on the Home screen When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the screen to the left and then press the Address Book Managem...

Page 86: ...lete All and then press OK under Fax Destination 7 Press OK 8 Close the Address Book screen When using the standard operation panel Press the User Tools Counter key When using the Smart Operation Panel Press User Tools Counter on the top right of the screen 4 Fax 84 ...

Page 87: ...It is recommended that you call the receivers and confirm with them when sending important documents 1 Display the initial facsimile screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Facsimile icon on the Home screen DBG031 When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the scr...

Page 88: ...t key Sending Originals Using the Exposure Glass Immediate Transmission 1 Press Immed TX 2 Place the first page face down on the exposure glass 3 Specify a destination 4 Make the scan settings you require 5 Press the Start key 6 Place the next original on the exposure glass within 10 seconds when you send multiple originals and then repeat Steps 4 and 5 Repeat this step for each page 4 Fax 86 ...

Page 89: ...7 Press the key Transmitting while Checking Connection to Destination Immediate Transmission 87 ...

Page 90: ...e Reset key DBJ001 When using the Smart Operation Panel Press Reset on the top right of the screen Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned If you cancel a transmission using the standard memory transmission function you need to follow a different procedure to cancel the transmission...

Page 91: ...mission of a file while the file is being sent stored in memory or if it fails to transmit All the scanned data is deleted from memory 1 Press the Stop key DBJ002 You can also press TX RX Status Print and then Check Stop Transmission File 2 If a confirmation message appears press Standby File List 3 Select the file you want to cancel If the desired file is not shown press or to find it To cancel t...

Page 92: ...5 Press OK To cancel another file repeat Steps 3 through 5 6 Press Exit After pressing Check Stop Transmission File under TX RX Status Print in Step 1 press Exit twice 4 Fax 90 ...

Page 93: ...cuments will be automatically assigned names such as FAX0001 or FAX0002 Password You can set this function so as not to send to unspecified people A four to eight digit number can be specified as a password You can also change the file information after storing files 1 Place the original and then specify the scan settings you require Specify the Original Orientation setting correctly If you do not...

Page 94: ...OK Re enter the password for confirmation and then press OK 5 Press OK 6 If you have selected Send Store specify the receiver 7 Press the Start key Sending Stored Documents The machine sends documents stored with the facsimile function in the Document Server The documents stored in the Document Server can be sent again and again until they are deleted The stored documents are sent with the scan se...

Page 95: ...nails key to switch the screen to thumbnail display 3 If you select a document with a password enter the password using the number keys and then press OK 4 When you want to add your originals to stored documents and send them all at once press Original Stored File or Stored file Original When Original Stored File is pressed the machine sends the originals and then stored files When Stored file Ori...

Page 96: ...of communications specified by file number Print per User Prints the results of communications by individual senders 1 Press TX RX Status Print 2 Press Print Journal 3 Select the printing method 4 If you selected Print per File No in Step 3 enter a 4 digit file number using the number keys 5 If you selected Print per User in Step 3 select a user from the list and then press OK 6 Press the Start ke...

Page 97: ...UP EXE If you are using a computer that is running Windows 8 or Windows Server 2012 click the drive and CD ROM names when these appear in the upper right corner of the screen and then click Run SETUP EXE 3 Select an interface language and then click OK 4 Click Quick Install 5 The software license agreement appears in the License Agreement dialog box After reading the agreement click I accept the a...

Page 98: ...required to change the printer settings Log on as an Administrators group member You cannot change the machine default settings for individual users Settings made in the printer properties dialog box are applied to all users 1 On the Start menu click Devices and Printers 2 Right click the icon of the printer you want to use 3 Click Printer properties 5 Print 96 ...

Page 99: ...Job Type list select Normal Print 5 In the Document Size list select the size of the original to be printed 6 In the Orientation area select Portrait or Landscape as the orientation of the original 7 In the Input Tray list select the paper tray that contains the paper you want to print onto If you select Auto Tray Select in the Input Tray list the source tray is automatically selected according to...

Page 100: ...t support duplex printing When Using the PCL 6 Printer Driver 1 Click the WordPad menu button in the upper left corner of the window and then click Print 2 In the Select Printer list select the printer you want to use 3 Click Preferences 4 Select the method for binding the output pages in the 2 sided list in the Frequently Used Settings tab 5 Change any other print settings if necessary 6 Click OK...

Page 101: ...n the Layout list and then specify the method for combining pages in the Page Order list To draw a border line around each page select the Draw Frame Border check box 7 Change any other print settings if necessary 8 Click OK 9 Start printing from the application s Print dialog box Types of Combine Printing This function allows you to print 2 4 6 9 or 16 pages at reduced size onto a single sheet an...

Page 102: ...4 Pages per Sheet Right then Down Down then Right Left then Down Down then Left 5 Print 100 ...

Page 103: ... then press the User Tools icon on the Home screen 4 3 Press Tray Paper Settings 4 Select the paper size setting of the paper tray in which the envelopes are loaded 5 Select the envelope size and then press OK 6 Press Next 7 Select the paper type setting of the paper tray in which the envelopes are loaded 8 Press Envelope in the Paper Type area and then select the appropriate item in the Paper Thi...

Page 104: ...n the Select Printer list select the printer you want to use 3 Click Preferences 4 In the Document Size list select the envelope size 5 In the Input Tray list select the paper tray where the envelopes are loaded 6 In the Paper Type list select Envelope 7 Change any other print settings if necessary 8 Click OK 9 Start printing from the application s Print dialog box 5 Print 102 ...

Page 105: ... files cannot be stored when The number of pages in a document exceeds 2 000 The total number of stored pages in the machine and the sent data has reached 9 000 It may be fewer depending on the print data The hard disk is full You can send data created on a client computer to the Document Server Storing Documents in Document Server If the machine is not used as the Document Server the maximum numb...

Page 106: ...d in the Document Server using the control panel For details see page 127 Printing Stored Documents Managing Documents Stored in Document Server If this machine is configured as a network printer using TCP IP you can view or delete the documents stored in the machine s Document Server using Web Image Monitor from a client computer connected to the network You can print and operate this machine rem...

Page 107: ...ecting the Machine System Settings and register the address of the destination computer to the address book 1 Display the initial scanner screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Scanner icon on the Home screen DBG031 When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the ...

Page 108: ...Sided Original Press PDF under Send File Type Name 6 Specify the destination You can specify multiple destinations 7 Press the Start key Creating a Shared Folder on a Computer Running Windows Confirming a Computer s Information The following procedures explain how to create a shared folder on a computer running Windows and how to confirm the computer s information In these examples Windows 7 Ultim...

Page 109: ...ch is running under Windows 7 Ultimate and participating in a domain is used as an example You must log in as an Administrators group member to create a shared folder If Everyone is left selected in Step 6 the created shared folder will be accessible by all users This is a security risk so we recommend that you give access rights only to specific users Use the following procedure to remove Everyon...

Page 110: ...en click Properties 2 On the Security tab click Edit When using Windows XP click Add on the Security tab and then proceed to Step 4 3 Click Add 4 In the Select Users or Groups window click Advanced 5 Specify one or more object types select a location and then click Find Now When using Windows XP specify one or more object types select a location and then click Find Now 6 From the list of results s...

Page 111: ...e keys you can select are as follows Frequent Added to the page that is displayed first AB CD EF GH IJK LMN OPQ RST UVW XYZ 1 to 10 Added to the list of items in the selected title You can select Frequent and one more key for each title 8 Press Auth Info and then press Next 9 Press Specify Other Auth Info on the right side of Folder Authentication When Do not Specify is selected the SMB User Name ...

Page 112: ...he folder by browsing the network 18 Press Connection Test to check the path is set correctly 19 Press Exit If the connection test fails check the settings and then try again 20 Press OK 21 Close the Address Book screen When using the standard operation panel Press the User Tools Counter key When using the Smart Operation Panel Press User Tools Counter on the top right of the screen Locating the S...

Page 113: ... Press Exit and then enter the path again Locating the SMB folder using Browse Network 1 Press Browse Network The client computers sharing the same network as the machine appear Network display only lists client computers you are authorized to access 2 Select the group that contains the destination computer 3 Select the computer name of the destination computer Shared folders under it appear You c...

Page 114: ...e screen 4 2 Check that Program Change is selected 3 Select the name whose folder you want to delete Press the name key or enter the registered number using the number keys You can search by the registered name user code fax number folder name e mail address or IP Fax destination 4 Press Folder 5 Press the protocol which is not currently selected A confirmation message appears 6 Press Yes 7 Press ...

Page 115: ...setting enter the user name for logging in to the computer Press Manual Entry to the right of the user name field to display the soft keyboard 7 Depending on the destination setting enter the password for logging in to the computer Press Manual Entry for the password to display the soft keyboard 8 Press Connection Test A connection test is performed to check whether the specified shared folder exi...

Page 116: ... panel and press the Scanner icon on the Home screen DBG031 When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the screen to the left and then press the Scanner icon on the Home screen 4 2 Make sure that no previous settings remain If a previous setting remains press the Reset key 3 Press the Email tab 4 Place originals 6 Scan 114 ...

Page 117: ...e selected e mail sender will receive e mail notification when the e mail recipient has opened the e mail 9 Press the Start key Registering an E mail Destination 1 Display the Address Book screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Address Book Management icon on the Home screen When using the Smart Operation Panel Press ...

Page 118: ...re as follows Frequent Added to the page that is displayed first AB CD EF GH IJK LMN OPQ RST UVW XYZ 1 to 10 Added to the list of items in the selected title You can select Frequent and one more key for each title 8 Press Email 9 Press Change under Email Address 10 Enter the e mail address 11 Press OK 6 Scan 116 ...

Page 119: ...ination 1 Display the Address Book screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Address Book Management icon on the Home screen When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the screen to the left and then press the Address Book Management icon on the Home screen 4 2 Chec...

Page 120: ...Press User Tools Counter on the top right of the screen Entering an E mail Address Manually 1 Press Manual Entry 2 Enter the e mail address 3 Press OK 6 Scan 118 ...

Page 121: ...damage that may result from the loss of files 1 Display the initial scanner screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Scanner icon on the Home screen DBG031 When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the screen to the left and then press the Scanner icon on the Home...

Page 122: ... File Name enter a file name and then press OK Password Press Password enter a password and then press OK Re enter the password for confirmation and then press OK Select Folder Press Select Folder specify the folder in which to save the stored files and then press OK 7 Press OK 8 If necessary press Scan Settings to specify scanner settings such as resolution and scan size 9 Press the Start key Che...

Page 123: ...Stored File 2 Specify the folder where the file is stored 3 From the list of stored files select the file you want to check You can select more than one file 4 Press Preview Basic Procedure for Storing Scan Files 121 ...

Page 124: ... type when scanning multiple originals one file is created for each single page and the number of files sent is the same as the number of pages scanned Multi page TIFF PDF If you select a multi page file type when scan multiple originals scanned pages are combined and sent as a single file Selectable file types differ depending on the scan settings and other conditions For details about file types...

Page 125: ...Specifying Scan Settings 1 Press Scan Settings 2 Specify resolution scan size and other settings as required 3 Press OK Specifying Scan Settings 123 ...

Page 126: ...6 Scan 124 ...

Page 127: ...ed File Name A file name such as COPY0001 and COPY0002 is automatically attached to the scanned document You can change the file name User Name You can register a user name to identify the user or user group that stored the documents To assign it select the user name registered in the Address Book or enter the name directly Depending on the security setting Access Privileges may appear instead of ...

Page 128: ...ook To specify a name not shown in the screen press Manual Entry and then enter a user name 7 Press File Name 8 Enter a file name and then press OK 9 Press Password 10 Enter a password with the number keys and then press OK You can use four to eight digits for the password 11 For double check enter the password again and then press OK 12 Select the paper tray 13 Place the original 14 Specify the o...

Page 129: ... Top to Top 2 Sided Copy Top to Bottom Booklet Magazine For details about each function see Copy Document Server 1 Select a folder 2 Select a document to be printed 3 When printing two or more documents at a time repeat Step 2 Up to 30 documents can be printed 4 When specifying printing conditions press To Printing Screen and then configure print settings 5 Enter the number of print copies with th...

Page 130: ...7 Document Server 128 ...

Page 131: ...age of Web Image Monitor appears If the machine s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under environment which server authentication is issued enter https machine s IP address or host name Web Image Monitor is divided into the following areas 1 2 3 5 4 DBM008 1 Menu area If you select a menu item its conten...

Page 132: ... Help to view or download Help file contents 4 Basic Information area Displays the basic information of the machine 5 Work area Displays the contents of the item selected in the menu area 8 Web Image Monitor 130 ...

Page 133: ...or warped paper before loading For details about the paper sizes and types that can be used see page 141 Recommended Paper Sizes and Types You might at times hear a rustling noise from paper moving through the machine This noise does not indicate a malfunction Loading Paper into Paper Trays Every paper tray is loaded in the same way In the following example procedure paper is loaded into Tray 1 Ch...

Page 134: ...ded in the paper trays by adjusting the positions of side fences and end fence For details see Changing the Paper Size in Paper Trays Paper Specifications and Adding Paper You can load envelopes in Trays 1 4 When loading envelopes place them in the correct orientation For details see page 147 Envelopes Loading Paper into the Bypass Tray Use the bypass tray to use OHP transparencies adhesive labels...

Page 135: ...ainst the paper images might be skewed or paper misfeeds might occur DBG022 Certain types of paper might not be detected properly when placed on the bypass tray If this happens remove the paper and place it on the bypass tray again Pull the extender out when loading A4 81 2 11 or larger size paper in the bypass tray When loading thick paper thin paper or OHP transparencies specify the paper size a...

Page 136: ...rned off it does not sound if you load paper into the bypass tray For details about Panel Key Sound see General Features Connecting the Machine System Settings Printing from the Bypass Tray Using the Printer Function If you select Machine Setting s in Bypass Tray under Tray Setting Priority in System of the Printer Features menu the settings made using the control panel have priority over the prin...

Page 137: ...ss Paper Size 4 Select the paper size 5 Press OK 6 Close the initial settings screen When using the standard operation panel Press the User Tools Counter key When using the Smart Operation Panel Press User Tools Counter on the top right of the screen Specifying a custom size paper using the control panel 1 Display the initial settings screen When using the standard operation panel Press the User T...

Page 138: ...If a custom size is already specified press Change Size 5 Press Vertical 6 Enter the vertical size using the number keys and then press 7 Press Horizontal 8 Enter the horizontal size using the number keys and then press 9 Press OK twice 10 Close the initial settings screen When using the standard operation panel Press the User Tools Counter key When using the Smart Operation Panel Press User Tools...

Page 139: ...G032 When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the screen to the left and then press the User Tools icon on the Home screen 4 2 Press Tray Paper Settings 3 Press Printer Bypass Paper Size and then specify the paper size 4 Press OK 5 Press Next 6 Press Paper Type Bypass Tray 7 Select the proper items according to the paper type you want to sp...

Page 140: ...letterhead paper punched paper or copied paper might not be printed correctly depending on how the originals and paper are placed Settings for the User Tools Copier mode Specify Yes for Letterhead Setting in Input Output under the Copier Document Server Features menu and then place the original and paper as shown below Printer mode Specify Auto Detect or On Always for Letterhead Setting in System ...

Page 141: ...e or load paper scanned or printed side face down Original orientation Original orientation Exposure glass ADF Readable orientation Unreadable orientation Copy Scanner Paper orientation Print side Paper trays Bypass tray One sided Two sided Unavailable Loading Paper 139 ...

Page 142: ...nged partway through printing from one sided to two sided printing one sided output after the first copy may be printed facing a different direction To ensure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray specified for one sided printing For details about how to make t...

Page 143: ...P transparencies check the front and back of the sheets and place them correctly or a misfeed might occur Tray 1 Paper type and weight Paper size Paper capacity 52 220 g m2 14 lb Bond 80 lb Cover Thin Paper Thick Paper 3 Paper sizes that can be detected automatically A4 A5 A6 81 2 11 71 4 101 2 A4 81 2 11 71 4 101 2 51 2 81 2 550 sheets 52 220 g m2 14 lb Bond 80 lb Cover Thin Paper Thick Paper 3 S...

Page 144: ...ed to a maximum stack height of 15 mm 0 6 inches approximately Trays 2 4 Paper type and weight Paper size Paper capacity 52 220 g m2 14 lb Bond 80 lb Cover Thin Paper Thick Paper 3 Paper sizes that can be detected automatically A4 A5 A6 81 2 14 81 2 11 71 4 101 2 A4 81 2 14 81 2 11 71 4 101 2 51 2 81 2 550 sheets 52 220 g m2 14 lb Bond 80 lb Cover Thin Paper Thick Paper 3 Select the paper size usi...

Page 145: ... DL Env 1 1 Paper can be loaded to a maximum stack height of 15 mm 0 6 inches approximately Bypass tray Paper type and weight Paper size Paper capacity 52 256 g m2 14 lb Bond 140 lb Index Thin Paper Thick Paper 4 Paper sizes that can be detected automatically A4 A5 A6 81 2 11 71 4 101 2 51 2 81 2 100 sheets 52 256 g m2 14 lb Bond 140 lb Index Thin Paper Thick Paper 4 1 B5 JIS B6 JIS 81 2 14 81 2 1...

Page 146: ...o Custom Size Paper from the Bypass Tray Copy Document Server For printer mode see page 135 Specifying a custom size paper using the control panel 3 To load paper in the bypass tray and deliver it to the right tray the horizontal length of paper must be 148 0 to 355 6 mm 5 83 to 14 00 inches 4 In copier or Document Server mode the maximum horizontal length of the custom size is 355 6 mm 14 00 inch...

Page 147: ...ing them Depending on the paper sizes and types the copy print speed may be slower than usual When loading thick paper of 106 256 g m2 28 lb Bond 140 lb Index see page 146 Thick paper When loading envelopes see page 147 Envelopes When copying or printing onto letterhead paper the paper placing orientation is different depending on which function you are using For details see page 138 Loading Orien...

Page 148: ...ated Glossy When loading coated paper or glossy paper always fan the paper before using it If a paper jam occurs or if the machine makes a strange noise when feeding stacks of coated paper feed the coated paper from the bypass tray one sheet at a time Thick paper This section gives you various details about and recommendations concerning thick paper When loading thick paper of 106 220 g m2 28 lb B...

Page 149: ...ed Envelopes This section gives you various details about and recommendations concerning envelopes Do not use window envelopes Misfeeds might occur depending on the length and shape of the flaps Before loading envelopes press down on them to remove any air from inside flatten out all four edges If they are bent or curled flatten their leading edges the edge going into the machine by running a penc...

Page 150: ... Envelopes In printer mode The way to load envelopes varies depending on the orientation of the envelopes When printing onto envelopes load them according to the applicable orientation shown below How to load envelopes Types of envelopes Paper trays Bypass tray Side opening envelopes Flaps closed Bottom side of envelopes toward the back of the machine Side to be printed face up Flaps closed Bottom...

Page 151: ...e margin and at least 10 mm 0 39 inches for the right left and trailing edge margins Output quality on envelopes may be uneven if parts of an envelope have differing thicknesses Print one or two envelopes to check print quality Flatten out prints if they are creased or curled Check the envelopes are not damp High temperature and high humidity conditions can reduce print quality and cause envelopes...

Page 152: ...ng inside the vacuum cleaner However it is possible to use a vacuum cleaner that is explosion proof and dust ignition proof If toner is spilled on the floor remove the spilled toner slowly using a wet cloth so that the toner is not scattered Do not crush or squeeze toner containers Doing so can cause toner spillage possibly resulting in dirtying of skin clothing and floor and accidental ingestion ...

Page 153: ...s replace the toner cartridge when a notification appears on the machine Fault may occur if you use toner other than the recommended type When adding toner do not turn off the main power If you do settings will be lost Store toner where it will not be exposed to direct sunlight temperatures above 35 C 95 F or high humidity Store toner horizontally Do not shake the toner cartridge with its mouth do...

Page 154: ...he initial facsimile or scanner screen When using the standard operation panel Press the Home key on the bottom left of the control panel and press the Facsimile icon or the Scanner icon on the Home screen DBG031 When using the Smart Operation Panel Press the Home key on the top left of the control panel Flick the screen to the left and then press the Fax icon or the Scanner icon on the Home scree...

Page 155: ...discard it by yourself treat it as general plastic waste material mainly North America Please see our local company website for information on the recycling of supply products or you can recycle items according to the requirements of your local municipalities or private recyclers Adding Toner 153 ...

Page 156: ...9 Adding Paper and Toner 154 ...

Page 157: ...Paper Troubleshooting Load Paper icon Appears when paper runs out For details about loading paper see Loading Paper Paper Specifications and Adding Paper Add Toner icon Appears when toner runs out For details about adding toner see Adding Toner Maintenance and Specifications Add Staple icon Appears when staples run out For details about adding staples see Adding Staples Maintenance and Specificati...

Page 158: ...ction screen Check the error message displayed on the function screen and take the appropriate action For details about how to resolve the problems described in error messages see When Messages Appear Troubleshooting 3 Messages Displays a message that indicates the status of the machine and each function 4 Status icons The status icons that can be displayed are described below The function is perf...

Page 159: ...opriate action For details about error messages and their solutions see When Messages Appear Troubleshooting You can use other functions normally The machine is unable to connect to the network A network error has occurred Check that the machine is correctly connected to the network and that the machine is correctly set For details about how to connect the network see Interface Settings Connecting...

Page 160: ...d is ready for use 5 long beeps Soft alert An auto reset was performed through the simple screen of the Copier Document Server function the Facsimile function or the Scanner function 5 long beeps repeated four times Soft alert An original has been left on the exposure glass or paper tray is empty 5 short beeps repeated five times Strong alert The machine requires user attention because paper has j...

Page 161: ...e indicator lamp remains lit and the machine does not enter Sleep mode even though the Energy Saver key was pressed In some cases the machine does not enter Sleep mode when the Energy Saver key is pressed Before you press the Energy Saver key check that Sleep mode can be enabled For details about enabling Sleep mode see Saving Energy Getting Started The display is off The machine is in Low Power m...

Page 162: ...he toner and printing will be possible if there is enough toner remaining The user code entry screen is displayed Users are restricted by User Code Authentication For details about how to log in when User Code Authentication is enabled see When the Authentication Screen is Displayed Getting Started The Authentication screen appears Basic Authentication Windows Authentication LDAP Authentication or...

Page 163: ...ly Load the paper correctly For details about loading paper see Loading Paper Paper Specifications and Adding Paper Misfeeds occur frequently Using curled paper often causes misfeeds soiled paper edges or slipped positions while staple or stack printing is performed Flatten the paper with your hands to straighten out the curl Load the paper up side down so that the curled edges face downward For d...

Page 164: ... paper size that is not selected automatically you need to specify the paper size with the control panel For details about specifying paper size using the control panel see Changing to a Size That Is Not Automatically Detected Paper Specifications and Adding Paper Misfeeds occur frequently There is a foreign object on the output tray Remove misfed paper For details about removing jammed paper see ...

Page 165: ... When print volume limits are specified users cannot print beyond their print volume limit Print jobs selected by users who have reached their print volume limits will be canceled For details about specifying print volume limits see Security Guide To view the status of a print job see Print Job History In Web Image Monitor click Job on the Status Information menu And then click Print Job History i...

Page 166: ...e Functions Cannot Be Executed Simultaneously If you cannot carry out your job it may be that the machine is being used by another function Wait until the current job is completed before trying again In certain cases you can carry out another job using a different function while the current job is being performed For details about Function Compatibility see Function Compatibility Troubleshooting 1...

Page 167: ...veral pages press Switch on the Display Page area to change the page and then a preview of the next page will appear Cannot staple paper of this size The Staple function cannot be used with the paper size selected Select a correct paper size For details about paper sizes see Specifications for Finisher Maintenance and Specifications Check paper size An irregular paper size is set If you press the ...

Page 168: ... or Booklet function is applied are stored using the same color mode Maximum number of sets is n n is replaced by a variable The number of copies exceeds the maximum copy quantity You can change the maximum copy quantity from Max Copy Quantity in General Features under Copier Document Server Features For details about Max Copy Quantity see General Features Copy Document Server Memory is full nn or...

Page 169: ... details about locked folders see Security Guide If you set Memory Full Auto Scan Restart in Input Output of User Tools to On even if the memory becomes full the memory overflow message will not be displayed The machine will make copies of the scanned originals first and then automatically proceed to scan and to copy the remaining originals In this case the resulting sorted pages will not be seque...

Page 170: ... might not be able to resume receiving the Internet Fax if the timeout period has not expired Wait until the mail server s timeout period has expired and then resume receiving the Internet Fax For details about receiving the Internet Fax contact your administrator Functional problems with facsimile Data will be initialized There is a problem with the fax Record the code number shown on the screen ...

Page 171: ...ssage appears on the screen You can turn this function on or off with Parameter Settings For details about how to do this see Parameter Settings Fax When Network Setting Problems Occur Message Causes Solutions Check whether there are any network problems 13 10 The alias telephone number you entered is already registered on the gatekeeper by another device Check that the correct alias phone number ...

Page 172: ...ct your administrator Check whether there are any network problems 13 24 The password registered for the SIP server is not the same as the password registered for this machine For details about network problems contact your administrator Check whether there are any network problems 13 25 In Effective Protocol the IP address is not enabled or an incorrect IP address has been registered Check that I...

Page 173: ...found or the destination for Internet Fax around not through the SMTP server could not be found Check that the following settings in System Settings are listed correctly DNS server Server name and IP address for the SMTP Server For details about these settings see Interface Settings or File Transfer Connecting the Machine System Settings Check that the folder for transfer is correctly specified Ch...

Page 174: ...Check that the user ID and password for the computer with the folder for forwarding are correctly specified Check that the folder for forwarding is correctly specified Confirm that the computer with the folder for forwarding is properly working For details about network problems contact your administrator Check whether there are any network problems 14 33 E mail addresses for the machine and the a...

Page 175: ...3 IMAP4 server Check that the correct User Name and Password are listed in Fax Email Account of System Settings For details about Fax Email Account see File Transfer Connecting the Machine System Settings For details about network problems contact your administrator Check whether there are any network problems 15 03 No machine e mail address is specified Check that the correct machine e mail addre...

Page 176: ...r Connecting the Machine System Settings Check that the LAN cable is correctly connected to the machine For details about network problems contact your administrator Check whether there are any network problems 15 12 Cannot log in to the POP3 IMAP4 server Check that the following settings in System Settings are listed correctly the user name and password for Fax Email Account the user name and pas...

Page 177: ...splayed and then the Check Status key no longer lights up For details about how to do this see Parameter Settings Fax If you reconnect the machine to the network be sure to set Display by configuring the appropriate User Parameter When the Remote Fax Function Cannot Be Used Message Causes Solutions Authentication with remote machine failed Check remote machine s auth settings User authentication o...

Page 178: ...ly Check that the correct IP address or host name is set for the main machine in System Settings For details about these settings contact your administrator Check that the LAN cable is correctly connected to the machine For details about network problems contact your administrator Connection with the remote machine has failed Check the remote machine status The main machine s power is off Turn on ...

Page 179: ... error has occured Check the status of the remote machine A network error occurred during transfer Check that the correct IP address or host name is set for the main machine in System Settings For details about these settings contact your administrator Check that the main machine is working correctly Check that the LAN cable is correctly connected to the machine For details about transmission cont...

Page 180: ...e representative Hardware Problem HDD An error has occurred in the hard disk Turn off the power and then back on again If the message appears again contact your service representative Hardware Problem USB An error has occurred in the USB interface Turn off the power and then back on again If the message appears again contact your service representative Hardware Problem Wireless Card A wireless LAN...

Page 181: ...elected in the printer driver Check that the printer driver settings are correct and then load paper of the size selected in the printer driver into the input tray For details about how to change the paper size see Changing the Paper Size Paper Specifications and Adding Paper Select the tray manually to continue printing or cancel a print job For details about how to select the tray manually or ca...

Page 182: ...he same as the one for slip sheets Reset the job Be sure the tray you select for slip sheets is not providing paper for other pages When using direct print from a memory storage device Message Causes Solutions Exceeded the limit value for total data size of the selected files Cannot select more files The size of the selected file exceeds 1 GB The total size of the selected files exceeds 1 GB Files...

Page 183: ... was canceled by the auto job cancel function due to a command error Check that the data is valid Error occurred while processing an Unauthorized Copy Prevention job Job cancelled You tried to store a file in the Document Server when the Unauthorized Copy Prevention was specified On the printer driver select a job type other than Document Server in Job Type or deselect Unauthorized Copy Prevention...

Page 184: ...ata reception was aborted Resend the data Sending data failed The machine received a command to stop transmission from the printer driver Check if the computer is working correctly The selected paper size is not supported This job has been cancelled Job reset is automatically performed if the specified paper size is incorrect Specify the correct paper size and then print the file again The selecte...

Page 185: ... Tray Paper Settings to enable duplex printing for the paper tray For details about setting Apply Duplex see Tray Paper Settings Connecting the Machine System Settings Exceeded Max Pages Collate The number of pages exceeds the maximum number of sheets that you can use Collate with Reduce the number of pages to print Output Tray Changed The output tray was changed because the paper size of the spec...

Page 186: ...unction For details about using Document Server function contact your administrator For details about how to set permissions see Security Guide Exceeded max capacity of Document Server Cannot store The hard disk became full after a file was stored Delete some of the files stored in the Document Server or reduce the size that you want to send Exceeded max number of files of Document Server Cannot s...

Page 187: ...capture file could not be stored Exceeded max files The maximum file capacity of the Document Server was exceeded Delete the files stored in the Document Server Job cancelled because capture file could not be stored Exceeded max pages per file The maximum page capacity of the Document Server was exceeded Delete some of the files stored in the Document Server or reduce the number of pages that you ...

Page 188: ...d Check the print settings When the user lacks privileges to perform an operation Message Causes Solutions No response from the server Authentication has failed A timeout occurred while connection to the server was being established for LDAP authentication or Windows Authentication Check the status of the server Printing privileges have not been set for this document You have no privileges to prin...

Page 189: ...For details about automatic registration of user information see Security Guide Information for user authentication is already registered for another user The user name for LDAP or Integration Server authentication was already registered in a different server with a different ID and a duplication of the user name occurred due to a switching of domains servers and so on For details about user authe...

Page 190: ...d error occurred Check using the following procedure Check if the communication between the computer and the machine is working correctly Check if the correct printer driver is being used Check if the machine s memory size is set correctly in the printer driver Check that the printer driver is the most up to date version available Compressed Data Error The printer detected corrupt compressed data ...

Page 191: ...t out because the capacity of the file system is full Delete all unnecessary files from the hard disk or decrease the file size sent to the machine I O buffer overflow An input buffer overflow occurred In Printer Features under Host Interface select I O Buffer and then set the maximum buffer size to a larger value Reduce the number of files being sent to the machine Insufficient Memory A memory al...

Page 192: ...ce representative The contents of errors may be printed on the Configuration Page Check the Configuration Page in conjunction with the error log For details about how to print the Configuration Page see List Test Print Print 10 Troubleshooting 190 ...

Page 193: ...blishing connection with this machine If you are using antivirus software add the program to the exclusion list in the application settings For details about how to add programs to the exclusion list see the antivirus software Help To prevent a firewall blocking the connection register the machine s IP address in the firewall s IP address exclusion settings For details about the procedure for excl...

Page 194: ...in the address book and then try to register them to the program again Scanner journal is full Please check Scanner Features Print Delete Scanner Journal in Scanner Features is set to Do not Print Disable Send and Scanner Journal is full Print or delete Scanner Journal For details about Scanner Features see General Settings Scan The entered file name contains invalid character s Enter the file nam...

Page 195: ...which the protection code is set A destination for which the protection code is set cannot be recalled by the program Cancel the protection code setting or send scanned files to the destination separately When documents cannot be scanned properly Message Causes Solutions All the pages are detected as blank No file was created No PDF file was created because all the pages of the scanned original we...

Page 196: ...ze Scan Exceeded max data capacity Check the resolution and the ratio and then press the Start key again The data being scanned is too large for the scale ratio specified in Specify Size Reduce the resolution or Specify Size value and then scan the original again Exceeded max number of files which can be used in Document Server at the same time The maximum number of files that can be stored in the...

Page 197: ...n documents cannot be scanned because the memory is full Message Causes Solutions Memory is full Cannot scan The scanned data will be deleted Because of insufficient hard disk space the first page could not be scanned Try one of the following measures Wait for a while and then retry the scan operation Reduce the scan area or scanning resolution For details about changing scan area and scanning res...

Page 198: ...re correct Check that the ID and password for the destination folder are correct A password of 128 or more characters may not be recognized Exceeded max email size Sending email has been cancelled Check Max Email Size in Scanner Features The file size per page has reached the maximum e mail size specified in Scanner Features Change the scanner features settings as follows Increase the e mail size ...

Page 199: ...ecause a currently used file is selected Message Causes Solutions Selected file is currently in use File name cannot be changed You cannot change the name of a file whose status is Waiting Cancel transmission Waiting status cleared and then change the file name Selected file is currently in use Password cannot be changed You cannot change the password of a file whose status is Waiting Cancel trans...

Page 200: ...ded max page capacity per file Press Send to send the scanned data or press Cancel to delete The number of scanned pages exceeded the maximum page capacity Specify whether to send the data that has already been scanned Exceeded maximum number of file to store Delete all unnecessary files Too many files are waiting to be delivered Try again after they have been delivered When the WSD scanner functi...

Page 201: ... The Scan Profile might be incorrectly configured Check the Scan Profile configuration Could not send the data because the PC timed out before it was sent A time out occurred when WSD Scanner was used Time outs occur when too much time passes between scanning an original and sending its data The followings are likely causes of time outs Too many originals per set Misfed originals Transmission of o...

Page 202: ... protected Unlock the write protection on the memory storage device Cannot write on the memory storage device Check the memory storage device and machine settings The memory storage device is faulty or the file name contains a character that cannot be used Check to see if the memory storage device is defective Check the memory storage device It might be unformatted or its format might be incompati...

Page 203: ...rrect The entered login user name password or driver encryption key was invalid Check your login user name login password or driver encryption key and then enter them correctly For details about login user name login password and driver encryption key see Security Guide Authentication succeeded However the access privileges for scanner function has been denied The logged in user name does not have...

Page 204: ...s recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Error has occurred in the scanner The application specified scan conditions have exceeded the setting range of the machine Check whether the scanning settings made with the application exceed the setting range of the machine Fatal error has occurred in the scanner An unrecoverable machine error has occu...

Page 205: ...ght not scan an original Remove the misfeed and then scan the original again Invalid Winsock version Please use version 1 1 or higher You are using an invalid version of Winsock Install the operating system of the computer or copy Winsock from the operating system CD ROM No response from the scanner The machine or client computer is not connected to the network correctly Check whether the machine ...

Page 206: ...dy Check the scanner and the options The ADF cover is open Check whether the ADF cover is closed The name is already in use Check the registered names You tried to register a name that is already in use Use another name When there is a problem connecting to the scanner Message Causes Solutions Cannot connect to the scanner Check the network Access Mask settings in User Tools An access mask is set ...

Page 207: ...n Communication error has occurred on the network A communication error has occurred on the network Check whether the client computer can use the TCP IP protocol Scanner is not available Check the scanner connection status The machine s power is off Turn on the power Scanner is not available Check the scanner connection status The machine is not connected to the network correctly Check whether the...

Page 208: ...is set to Active the IPv6 address might not be obtained Check whether the machine s host name is specified in the Network Connection Tool For the WIA driver check the Network Connection tab in the properties Use Web Image Monitor to set LLMNR of IPv6 to Active In Windows XP IPv6 address cannot be obtained from the host name Specify the machine s IPv6 address in the Network Connection Tool 10 Troub...

Page 209: ...e unit was installed while the machine was turned on The Bluetooth interface unit was removed while the machine was turned on Turn off the power and then confirm that the Bluetooth interface unit was installed correctly After this turn on the power again If the message appears again contact your service representative Clean the scanning glass Located next to the exposure glass The scanning glass o...

Page 210: ...a To continue the current job press Wait To stop the current job press Force close When There Is a Problem Scanning or Storing Originals Message Causes Solutions Captured file exceeded max number of pages per file Cannot send the scanned data The maximum number of pages per file has been exceeded Reduce the number of pages in the transmitted file and then resend the file For details about the maxi...

Page 211: ...ecify the image again When the Address Book Is Updated Message Causes Solutions Updating the destination list has failed Try again A network error has occurred Check whether the server is connected Antivirus programs and firewalls can prevent client computers from establishing connection with this machine If you are using antivirus software add the program to the exclusion list in the application ...

Page 212: ...leared when the destination list in the delivery server was updated Specify the destination or sender s name again When Data Cannot Be Sent Due to a Problem with the Destination Message Causes Solutions Some invalid destination s contained Do you want to select only valid destination s The specified group contains fax destinations e mail destinations and or folder destinations either of which is i...

Page 213: ...lled For details about the user certificate destination certificate see Security Guide Transmission cannot be performed because the encryption certificate is not currently valid The user certificate destination certificate has expired A new user certificate must be installed For details about the user certificate destination certificate see Security Guide XXX cannot be YYY because the device certi...

Page 214: ...ith digital signature or the certificate is invalid A new device certificate PDF with digital signature or PDF A with digital signature must be installed For details about how to install a device certificate PDF with digital signature or PDF A with digital signature see Security Guide If a fax or an e mail cannot be sent and a message appears which states that there is a problem with the device ce...

Page 215: ...curred and connection has failed Try the operation again If the message is still displayed the network may be busy Check the settings for LDAP server in System Settings For details about settings for LDAP server see Programming the LDAP Server Connecting the Machine System Settings Exceeded time limit for LDAP server search Check the server status A network error has occurred and connection has fa...

Page 216: ...10 Troubleshooting 214 ...

Page 217: ...e It must be disposed of separately via the appropriate return and collection systems available By following these instructions you ensure that this product is treated correctly and help to reduce potential impacts on the environment and human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For mo...

Page 218: ...User s Manual for this information or the packaging of the consumable Recycled paper The machine can use recycled paper which is produced in accordance with European standard EN 12281 2002 or DIN 19309 For products using EP printing technology the machine can print on 64 g m2 paper which contains less raw materials and represents a significant resource reduction Duplex printing if applicable Duple...

Page 219: ...witches to an energy saving mode In these modes the machine consumes less power watts If the machine is to print again it needs a little longer to return from an energy saving mode than from Ready mode For maximum energy savings we recommend that the default setting for power management is used Products that comply with the Energy Star requirement are always energy efficient Notes to users in the ...

Page 220: ...11 Information for This Machine 218 ...

Page 221: ... language 36 Display panel 31 34 Distributed scan management 24 Document Server 12 17 78 103 104 125 DSM 24 Duplex 16 Duplex Copy 11 63 Duplex unit 29 E E mail address 118 E mail destination 115 117 E mail transmission 20 Embedding text information 22 Energy Saver key 31 Enter key 31 Envelope 74 75 101 102 147 Error log 181 Error report 181 Exposure glass 27 57 Extender 29 External Options 30 F Fa...

Page 222: ...nformation 8 N Names of Major Features 9 Network settings 169 Number key 31 O OCR unit 22 OHP transparency 137 One Sided Combine 68 Options 30 Orientation fixed paper 138 Original orientation 63 P Paper capacity 141 Paper guides 29 Paper size 134 141 Paper thickness 141 Paper tray 131 Paper type 141 Path 113 PCL 95 Placing originals 57 Preventing information leakage 23 Printer 37 97 178 181 182 18...

Page 223: ...ments 92 127 Stored file 120 Stored Print 17 Storing a document 91 Storing data 78 Storing document 103 Storing received documents 18 Symbols 7 T Thick paper 137 146 Toner 150 152 Tray 1 28 Tray 2 right cover 29 Turning On Off the Power 53 Two Sided Combine 70 Two sided paper 138 U Unauthorized copy prevention 25 Upper right cover 29 Used toner 152 User certificate 211 User code authentication 54 ...

Page 224: ...MEMO 222 ...

Page 225: ...MEMO 223 ...

Page 226: ...MEMO 224 EN GB EN US D193 7501 ...

Page 227: ... 2013 ...

Page 228: ...D193 7501 US EN GB EN ...

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