Ricoh MP C305SPF, Field Service Manual, Page: 54 / 146

IP-Fax Reception
Cannot receive via IP Address/Host Name.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed?
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
3 IP address of local fax registered? Register the IP address.
4
Port number specified at remote sender fax (if
required)?
Request the sender to specify the port number.
5 Specified port number correct (if required)? Request the sender to check the port number.
6
DNS server registered when host name
specified on sender side?
Contact the network administrator.
• The sender machine displays this error
code if the sender fax is a Ricoh model.
7 Network bandwidth too narrow?
Request the system administrator to increase the
bandwidth.
Lower the start modem reception baud rate on
the receiving side.
IPFAX SW06
8 Remote fax cancelled transmission?
Check whether the remote fax cancelled the
transmission.
Cannot receive by VoIP Gateway.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed?
Cannot breach the firewall. Request the remote
fax to send by using another method (Fax,
Internet Fax)
3. Troubleshooting
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