Ricoh MP C305SPF, Field Service Manual, Page: 52 / 146

Cannot send via VoIP Gateway
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 VoIP Gateway T.38 standard? Contact the network administrator.
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5
Is the IP address/host name of the specified
Gateway correct?
Check the IP address/host name.
6 Number of the specified fax correct? Check the remote fax number.
7 Firewall/NAT is installed?
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
8 Transmission sent manually? Manual sending not supported.
9 IP address of local fax registered? Register the IP address.
10 DNS registered when host name specified? Contact the network administrator.
11 Remote fax a G3 fax? Check that the remote fax is a G3 fax.
12 G3 fax is connected to VoIP gateway? Check that G3 fax is connected.
13 Remote G3 fax turned on? Check that G3 fax is switched on.
14 Network bandwidth too narrow?
Request the network administrator to increase
the bandwidth.
Raise the network delay level.
IPFAX SW 01 Bit 0 to 3
IP-Fax bandwidth is the same as the DCS
speed. Set IP-Fax SW00 Bit 6 to 1.
Cannot send by Alias Fax number.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
3. Troubleshooting
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