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10. Troubleshooting

This chapter describes basic troubleshooting procedures.

When a Status Icon Is Displayed

This section describes the status icons displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.

Status Icon

Status

: Paper Misfeed icon

Appears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting.

: Original Misfeed icon

Appears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting.

: Load Paper icon

Appears when paper runs out.
For details about loading paper, see "Loading Paper",
Paper Specifications and Adding Paper.

: Add Toner icon

Appears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications.

: Service Call icon

Appears when the machine is malfunctioning or requires
maintenance.

: Open Cover icon

Appears when one or more covers of the machine are
open.

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Summary of Contents for MP 402SPF

Page 1: ... Safety Information in Read This FIrst before using the machine Information for This Machine Troubleshooting Adding Paper and Toner Web Image Monitor Document Server Scan Print Fax Copy Getting Started What You Can Do with This Machine User Guide ...

Page 2: ......

Page 3: ... Receiving Faxes without Paper 16 Sending and Receiving Faxes via the Internet 18 Sending and Receiving Faxes by Using the Machine without Fax Unit Installed 19 Using the Facsimile and the Scanner in a Network Environment 20 Embedding Text Information in Scanned Files 20 Preventing Information Leakage Security Functions 21 Centrally Controlling Scan Conditions and Distribution 22 Monitoring and Se...

Page 4: ...r 62 Turning On the Main Power 62 Turning Off the Main Power 62 Logging In the Machine 64 When the Authentication Screen is Displayed 64 User Code Authentication Using the Control Panel 64 Logging In Using the Control Panel 64 Logging Out Using the Control Panel 65 Placing Originals 66 Placing Originals on the Exposure Glass 66 Placing Originals in the Auto Document Feeder 66 3 Copy Basic Procedur...

Page 5: ...stall 89 Quick Installation via a Network 90 Quick Installation via a USB Connection 90 Displaying the Printer Driver Properties 92 Standard Printing 93 When Using the PCL 6 Printer Driver 93 Printing on Both Sides of Sheets 94 When Using the PCL 6 Printer Driver 94 Types of Two sided Printing 94 Combining Multiple Pages into Single Page 95 When Using the PCL 6 Printer Driver 95 Types of Combine P...

Page 6: ... 113 Printing Stored Documents 115 8 Web Image Monitor Displaying Top Page 117 9 Adding Paper and Toner Loading Paper 119 Precautions for Loading Paper 119 Loading Paper into Paper Trays 119 Loading Paper into the Bypass Tray 123 Printing from the Bypass Tray Using the Printer Function 126 Loading Orientation fixed Paper or Two sided Paper 128 Loading Envelopes 131 Loading Envelopes into the Bypas...

Page 7: ...isplayed on the Control Panel When You Use the Scanner Function 190 When Other Messages Appear 197 When There Is a Problem Scanning or Storing Originals 198 When the Address Book Is Updated 199 When Data Cannot Be Sent Due to a Problem with the Destination 200 When the Machine Cannot Be Operated Due to a Problem with the User Certificate 200 When Problems Occur While Logging In 202 When the User L...

Page 8: ...g user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels mainly Europe and Asia mainly Europe or mainly Asia mainly North America Differences in the functions of Region A and Region B models are indicated by two symbols Read the information indicated by the symbol ...

Page 9: ...Europe and Asia If the label contains the following your machine is a region A model CODE XXXX 27 29 220 240 V mainly North America If the label contains the following your machine is a region B model CODE XXXX 17 120 127 V Dimensions in this manual are given in two units of measure metric and inch If your machine is a Region A model refer to the metric units If your machine is a Region B model re...

Page 10: ...Names of Major Features In this manual major features of the machine are referred to as follows Auto Document Feeder ADF 8 ...

Page 11: ...cument Server Printing multi page documents and received faxes on a single sheet Combine Copier Fax See Combined Copying Copy Document Server See Combine Two Originals Fax Printing received faxes on both sides of sheets 2 Sided Print See Two Sided Printing Fax Converting received faxes to electronic formats Paperless Fax See Confirming Printing Deleting Received and Stored Documents Fax Sending fi...

Page 12: ... Sending the URL of the folder in which scan files are stored See Sending the URL by E mail Scan Storing scan files in a shared folder See Basic Procedure When Using Scan to Folder Scan Storing scan files on media See Basic Procedure for Saving Scan Files on a Memory Storage Device Scan Embedding text information in scanned files See Embedding Text Information in Scanned Data Scan Converting trans...

Page 13: ... Registering Entered Destinations to the Address Book Fax See Registering a destination in the address book manually Scan Using Web Image Monitor to register destinations from a computer See Registering Internet Fax Destination Information Using Web Image Monitor Fax Downloading destinations registered in the machine to the LAN Fax driver destination list See Using the machine s Address Book as th...

Page 14: ...nctions of the Initial Screen Convenient Functions Registering frequently used printing settings to the printer driver See Using One Click Presets Print Changing the initial settings of the printer driver to frequently used printing settings See Displaying the Printing Preferences Dialog Box Print Adding shortcuts to frequently used programs or Web pages See Adding Icons to the Home Screen Conveni...

Page 15: ...screen The programs or Web pages can be recalled easily by pressing the shortcut icons You can display only the icons of functions and shortcuts that you use You can change the order of the function and shortcut icons For details about the features on the Home screen see page 33 How to Use the Home Screen For details about how to customize the Home screen see How to Customize the Home Screen Conve...

Page 16: ...ltiple pages onto single sheets For details about duplex copying see Duplex Copying Copy Document Server For details about combined copying see Combined Copying Copy Document Server You can copy onto various types of paper such as envelopes and OHP transparencies See Copying onto Various Types of Paper Copy Document Server You can sort copies See Sort Copy Document Server mainly Europe You Can Giv...

Page 17: ...g Them Print You can collate printed paper See Collate Print You can print files stored on a removable memory device and specify print conditions such as print quality and print size See Direct Printing from a Memory Storage Device Print Utilizing Stored Document You can store files scanned in copier facsimile printer or scanner mode on the machine s hard disk Web Image Monitor allows you to use y...

Page 18: ... in copier mode see Document Server Copy Document Server For details about the Document Server in printer mode see Saving and Printing Using the Document Server Print For details about the Document Server in fax mode see Storing a Document Fax For details about the Document Server in scanner mode see Storing and Saving the Scanned Documents Scan Sending and Receiving Faxes without Paper Reception ...

Page 19: ...nts Fax Transmission You can send a fax from your computer over the network Ethernet or wireless LAN to this machine which then forwards the fax via its telephone connection LAN Fax CJQ605 To send a fax print from the Windows application you are working with select LAN Fax as the printer and then specify the destination You can also check the sent image data What You Can Do with This Machine 17 ...

Page 20: ...ress instead of dialing the destination telephone number Internet Fax and e mail transmission See Specifying an Internet Fax Destination by Entering It Manually Fax This machine can receive e mail messages via Internet Fax or from computers Internet Fax Reception and Mail to Print See Receiving E Mail by Internet Fax Mail to Print Fax Internet Fax compatible machines and computers that have e mail...

Page 21: ...led You can send and receive faxes through a different machine s fax functions via a network Remote Fax CJQ612 To use the remote fax function install the fax connection unit on the main machine and sub machine The procedure for sending faxes is as same as that of for the machine with the fax unit When a job has finished confirm results displayed on sending history or printed on reports You can for...

Page 22: ...view of Folder Transmission Function Fax See Basic Procedure When Using Scan to Folder Scan You can use Web Services on Devices WSD to send scan files to a client computer See Basic Operating Procedure of WSD Scanner Push Type Scan Embedding Text Information in Scanned Files You can extract text information from a scanned document and embed it in the file without using a computer If you scan a doc...

Page 23: ... Scan Preventing Information Leakage Security Functions CJQ608 You can protect documents from unauthorized access and stop them from being copied without permission You can control the use of the machine as well as prevent machine settings from being changed without authorization By setting passwords you can prevent unauthorized access via the network You can erase or encrypt the data on the hard ...

Page 24: ...e machine s scanner functions Both delivered files and user information can be controlled A A CUL004 xxx xxx xxx 600 dpi xxx xxx xxx 600 dpi You must set up and configure a Windows server to use the distributed scan management system This system is supported by Windows Server 2008 R2 or later For details about how to deliver files using the distributed scan management system see Managing Scan Cond...

Page 25: ...ge the system settings manage jobs print the job history and configure the authentication settings See Using Web Image Monitor Connecting the Machine System Settings See Web Image Monitor Help Preventing Unauthorized Copying You can print embedded patterns on printouts to prevent unauthorized copying CUM003 What You Can Do with This Machine 23 ...

Page 26: ...e Copy Data Security Unit the hidden text becomes conspicuous in the copy showing that the copy is unauthorized Using the copier function or the printer driver you can embed text in the printed document for unauthorized copy prevention If the document is copied scanned or stored in a Document Server by a copier or multifunction printer the embedded text appears conspicuous in the copy discouraging...

Page 27: ...this machine Guide to Names and Functions of Components Guide to Components Do not obstruct the machine s vents Doing so risks fire caused by overheated internal components Exterior Front view 13 22 21 19 11 14 11 12 9 1 2 4 5 6 7 8 10 3 20 17 18 15 16 DQC201 25 ...

Page 28: ...lace originals on the exposure glass 8 Output tray for the ADF Originals scanned with the ADF are output here 9 Stop fence for the ADF Pull out this fence to prevent originals from falling off 10 Control panel See page 31 Guide to the Names and Functions of the Machine s Control Panel 11 Ventilation holes Prevent overheating 12 Standard tray Copied printed paper and fax messages are delivered here...

Page 29: ...s Pull this fence to prevent paper from falling off 22 Paper guides When loading paper in the bypass tray align the paper guides flush against the paper Exterior Rear view DQC202 2 4 5 1 3 1 Handset slit mainly North America Attach the handset bracket to the slit 2 Ventilation holes Prevent overheating 3 Power connector Connect the power cord to the machine Insert the other end into an electrical ...

Page 30: ...mmed paper pull out the toner cartridge with the drum unit If you want to remove only the toner cartridge pull down the lever on the right side of the toner cartridge and then pull the toner cartridge out 2 Drum unit Messages appear on the screen when the drum unit needs to be replaced or a new drum unit needs to be prepared For details about the messages that appear on the screen when consumables...

Page 31: ...replaced or a new fusing unit needs to be prepared For details about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Maintenance and Specifications Guide to Names and Functions of Components 29 ...

Page 32: ... can attach up to two lower paper trays There are two types of trays each holding up to 250 or 500 sheets of paper These trays can be used in any combination 2 Handset mainly North America Used as a receiver Allows you to use the On Hook Dial and Manual Dial functions It also allows you to use the machine as a telephone 2 Getting Started 30 ...

Page 33: ...Off mode the main power indicator is lit 3 Status indicator Indicates the status of the system Stays lit when an error occurs or the toner runs out 4 Data In indicator facsimile and printer mode Flashes when the machine is receiving print jobs or LAN Fax documents from a computer See Fax and Print 5 Fax indicator Indicates the status of the fax functions Flashes during data transmission and recept...

Page 34: ...anguage used on the display English is set as default 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the Change Langs Widget 3 Select the language you want to display 4 Press OK 2 Getting Started 32 ...

Page 35: ...en DQC235 5 6 12 1 3 2 4 7 8 9 10 11 1 Logged in user icon When user authentication is enabled an icon is displayed that indicates that users are logged in Press the icon to show the names of the users that are currently logged in 2 System message Displays messages from the machine system and applications 3 Login Logout These keys are displayed when user authentication is enabled When you press Lo...

Page 36: ...ou can specify whether this key is enabled or not in some applications For details about the settings see Screen Features Connecting the Machine System Settings 11 Check Status Press to check the machine s system status operational status of each function and current jobs You can also display the job history and the machine s maintenance information 12 Icon Widget display area Displays the functio...

Page 37: ...cation other than the Classic Applications Press the Program tab to add a shortcut to one of the Classic Applications such as Copier Classic Fax Classic or Scanner Classic 4 Press and hold down the application icon to add a shortcut to an application other than the Classic Applications Press and hold down the Classic Applications icon to add a shortcut to one of the Classic Applications such as Co...

Page 38: ...tion screen to which you want to register a program 2 Press Menu at the bottom of the screen in the center and select Reg Current Setting to Program 3 Press the program number you want to register 4 Press Program 5 Enter the program name 6 Select the icon for the program 7 Press OK 8 Press Place Even if you select Do not Place you can add shortcuts to the program to the Home screen after the progr...

Page 39: ...d hold down the widget icon you want to add The image of where the widget is to be placed on the Home screen is displayed 5 Drag the icon to where you want to place it on the screen How to Use the Home Screen 37 ...

Page 40: ...etails about how to use the screen see page 38 Copy Screen page 41 Fax Screen and page 46 Scanner Screen Quick Application Screen You can easily set the basic operations such as duplex copying or sending scanned documents by e mail For details about how to use this screen see page 51 Quick Copy screen page 52 Quick Fax screen and page 52 Quick Scanner screen Functions usable on each screen Screen ...

Page 41: ...o copy to 4 You can specify the numbers of copies to be made Press a number to enter the number of copies using the keyboard You can also specify the number of copies by pressing or 5 Preview prints change according to the settings you make 6 You can combine two 1 sided originals or one 2 sided original to one side of a sheet The machine selects a reproduction ratio automatically and copies the or...

Page 42: ... can select an original type that is suitable for your originals 10 You can divide an original that has many pages and scan it in smaller batches while copying it as a single document To do this place several pages of the original in the ADF 11 You can find other settings Functions registered in Customize Function Copier appear under Other Settings 2 Getting Started 40 ...

Page 43: ...is shown here By tapping the destination you can register it to the Address Book or remove it from the destinations By flicking up and down you can confirm the selected destinations 3 You can perform the following operations related to Fax Reception Check Stored Reception File Operate Personal Box Print ID Required Print Files Manual Reception Print Memory Lock Check Reception File Settings How to...

Page 44: ...tions Remove destinations from the destination list 5 You can perform the following operations related to Job Status Confirm Transmission Standby Files Check Transmission Results Check Reception Results Print Journals 6 Press to clear your current settings 7 Press to display the preview screen after scanning originals 8 You can check the settings in Settings 9 Press to open the settings screen For...

Page 45: ...e Address Book or on the LDAP server Press to display the remaining memory information Settings screen You can switch Screens 1 to 4 described in this section by flicking the screen up or down 1 DQC229 1 2 3 4 5 6 No Icon Description 1 You can switch to Immediate Transmission mode Unless immediate transmission is selected Memory Transmission mode is selected by default 2 You can select an original...

Page 46: ...g it right or left 5 Press to select the scanning size of the original 6 Press to select the sides of the original 2 DQC230 7 8 9 10 11 No Icon Description 7 Press to select the orientation of the original 8 Press to specify the sender 9 You can specify settings to automatically send files directly at a specified time 10 Specify the Internet Fax E Mail subject 11 Specify the Internet Fax E Mail Te...

Page 47: ...send files over a closed network 14 Requesting reception confirmation 15 You can receive a transmission notification by e mail 16 Once memory transmission is complete you can have the result printed 17 Specifying Internet Fax e mail destinations as BCC addresses How to Use Each Application 45 ...

Page 48: ...to the Address Book or remove it from the destinations By flicking up and down you can confirm the selected destinations 3 The total number of the selected destinations appears Press to display a screen to confirm destinations In the screen to confirm destinations you can do the following Switch the To Cc and Bcc fields of the e mail destinations Register destinations to the Address Book Edit dest...

Page 49: ...after scanning originals 7 You can check the settings in Send Settings 8 Press to open the send settings screen For details see page 48 Send Settings screen 9 Press to scan originals and start sending 10 Press to switch the section of the Address Book 11 Shows the destinations in the Address Book If a password or protection code is specified to a folder destination enter the password or protection...

Page 50: ...r a destination in the Address Book or on the LDAP server Send Settings screen You can switch Screens 1 to 4 described in this section by flicking the screen up or down 1 DQC233 1 2 3 4 5 6 No Icon Description 1 Press to select the settings that are appropriate for the type of your original and the color mode 2 Press to select a file type 3 Press to select the resolution to scan the original 2 Get...

Page 51: ...name 2 DQC234 7 8 9 10 11 No Icon Description 7 Press to specify the density to scan the original You can also specify the density by touching the icon and dragging it right or left 8 Press to select the orientation of the original 9 Press to specify the sender 10 Press to enter the subject of the e mail 11 Press to enter the main text of the e mail How to Use Each Application 49 ...

Page 52: ...to sign and encrypt the e mail 15 Press to scan a large number of originals in several batches and send them together as a single job You can place multi page originals in the ADF 16 Press to scan a large number of originals in several batches and send them together as a single job Place the originals in the ADF one by one 17 Press to divide a multi page original into parts of a specified number o...

Page 53: ...riginals You can select this only if Batch or SADF is also selected 19 Press this to notify the sender that the e mail recipient has opened the e mail Quick Copy screen DLN220 1 2 3 5 4 6 1 Select the image density you want to use 2 Select a paper tray 3 Select the number of copies How to Use Each Application 51 ...

Page 54: ...uick Fax screen DCH017 2 1 3 4 5 6 1 Select a destination You can also enter a destination manually 2 Select the image density you want to use 3 Select the resolution you want to use 4 Select size and type of the original 5 Press to preview the scanned original 6 Press to start faxing Quick Scanner screen DLN222 2 1 3 4 5 6 2 Getting Started 52 ...

Page 55: ...ng scanned data Keys that Appear on the Initial Settings Screen and Screens of Each Classic Application The display panel shows the operation status messages and function menus The function items displayed serve as selector keys You can select or specify an item by lightly pressing them When you select or specify an item on the display panel it is highlighted like Keys appearing as cannot be used ...

Page 56: ...tem You can also customize the default settings of the copier Document Server facsimile printer and scanner function See Accessing User Tools Connecting the Machine System Settings Counter Press to check or print the counter value See Counter Maintenance and Specifications Inquiry Press to find out where to order expendable supplies and where to call when a malfunction occurs Address Book Manageme...

Page 57: ...See Interrupt Copy Copy Document Server 11 Recall Program Change Program Press to register frequently used settings or to recall registered settings See Registering Frequently Used Functions Convenient Functions Printer Classic Screen 1 3 2 8 7 4 5 6 9 DQC237 1 Operational status or messages Displays current machine status such as Ready Offline and Printing Information about the print job user ID ...

Page 58: ...jobs 8 Error Log Press to display the error logs of print jobs sent from a computer 9 Print Jobs Press to display print jobs sent from a computer The estimated time to complete printing after receiving all data from the computer is displayed on the top of the screen Document Server Screen You can organize documents stored in the Document Server in folders You can view a list of the documents in a ...

Page 59: ...er name or password or to delete the folder 6 Folder keys Press to display the list of stored files in the folder If a password has been specified for a folder a lock icon appears to the left of the folder name 7 List and Thumbnails Displays keys for switching the display between list and thumbnails 8 User Name File Name and Date Press the item to sort the files Select the same item once more for ...

Page 60: ...wing icons appear in the list of the Document Server to indicate the function used to store a document Function Icon Copier Fax Printer Thumbnail screen In thumbnail view reduced versions of the stored documents are displayed This is useful for checking a document s content on the file list screen Some stored documents may not be displayed depending on the security settings 2 Getting Started 58 ...

Page 61: ... Preview Send Settings Quick Applications Quick Copy Density Paper Tray Quantity Reduce Enlarge 2 Sided Combine Original Orientation Quick Fax Destination Line Density Resolution Original Orientation Original Sides Scan Size Original Type Preview Quick Scanner Destination Original Type File Type Resolution Original Orientation Original Sides Scan Size Preview This section explains how to register ...

Page 62: ...n modes are cleared or reset and after the machine is turned on See Changing the Default Functions of the Initial Screen Convenient Functions When the paper tray you specified in a program is empty and if there is more than one paper tray with the same size paper in it the paper tray prioritized under Paper Tray Priority Copier or Paper Tray Priority Fax in the Tray Paper Settings tab will be sele...

Page 63: ...o the Home screen and can be recalled easily For details see page 35 Adding Icons to the Home Screen Shortcuts to programs stored in Document Server mode cannot be registered to the Home screen Registering Functions in a Program 61 ...

Page 64: ... right side of the control panel goes out When this is done machine power is off Fax files in memory may be lost if you turn this switch off Use this switch only when necessary Turning On the Main Power 1 Make sure the power cord is firmly plugged into the wall outlet 2 Push the main power switch The main power indicator goes on DQC208 Turning Off the Main Power When disconnecting the power cord f...

Page 65: ... power and may damage the hard disk or memory and cause malfunctions 1 Push the main power switch The main power indicator goes out The main power turns off automatically when the machine shuts down If the screen on the control panel does not disappear contact your service representative Turning On Off the Power 63 ...

Page 66: ...machine be sure to log out of it to prevent unauthorized usage Ask the user administrator for the Login User Name Login Password and User Code For details about user authentication see Configuring User Authentication Security Guide User Code to enter on User Code Authentication is the numerical value registered in the Address Book as User Code User Code Authentication Using the Control Panel If Us...

Page 67: ... Press Login Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication Windows Authentication or LDAP Authentication is set To prevent use of the machine by unauthorized persons always log out when you have finished using the machine 1 Press Logout on the top right on the screen Logging In the Machine 65 ...

Page 68: ...be aligned to the rear left corner Start with the first page to be scanned DQC209 1 1 1 Positioning mark 3 Lower the ADF Placing Originals in the Auto Document Feeder Be sure not to load the original untidily Doing so may cause the machine to display a paper misfeed message Also be sure not to place originals or other objects on the top cover Doing so may cause a malfunction 1 Adjust the original ...

Page 69: ...2 2 1 DQC211 1 Limit mark 2 Original guides Placing Originals 67 ...

Page 70: ...2 Getting Started 68 ...

Page 71: ... original in the ADF place them so that the first page is on the top About placing the original on the exposure glass see Paper Specifications and Adding Paper for details About placing the original in the ADF see Paper Specifications and Adding Paper for details To copy onto paper other than plain paper specify the paper type in User Tools according to the weight of the paper you are using For de...

Page 72: ...2 Sided Copies two 1 sided pages on one 2 sided page 2 Sided 2 Sided Copies one 2 sided page on one 2 sided page The resulting copy image will differ according to the orientation in which you place your originals or Original orientation and completed copies To copy on both sides of the paper select the original and copy orientation according to how you want the printout to appear Original Placing ...

Page 73: ...Application About how to use the application s screen see page 38 Copy Screen Specifying the Original and Copy Orientation Select the orientation of the originals and copies if the original is two sided or if you want to copy onto both sides of the paper Top to Top CKN011 Top to Bottom CKN012 Duplex Copying 71 ...

Page 74: ...When Using the Copy Application About how to use the application s screen see page 38 Copy Screen 3 Copy 72 ...

Page 75: ...mage by 90 degrees to make copies properly Orientation of the original and image position of Combine The image position of Combine differs according to original orientation and the number of originals to be combined Portrait originals CKN015 Landscape originals CKN016 Placing originals originals placed in the ADF The default value for the copy order in the Combine function is From Left to Right To...

Page 76: ...ine 1 Sided 2 Originals Combine 1 Side Copies two 1 sided originals to one side of a sheet 1 Sided 4 Originals Combine 1 Side Copies four 1 sided originals to one side of a sheet 1 Sided 8 Originals Combine 1 Side Copies eight 1 sided originals to one side of a sheet 2 Sided 2 Pages Combine 1 Side Copies one 2 sided original to one side of a sheet 3 Copy 74 ...

Page 77: ...of originals onto two sides of one sheet CKN074 There are six types of Two Sided Combine 1 Sided 4 Originals Combine 2 Sides Copies four 1 sided originals to one sheet with 2 pages per side 1 Sided 8 Originals Combine 2 Sides Copies eight 1 sided originals to one sheet with 4 pages per side 1 Sided 16 Originals Combine 2 Sides Copies 16 1 sided originals to one sheet with 8 pages per side 2 Sided ...

Page 78: ... originals to one sheet with 4 pages per side 2 Sided 16 Pages Combine 2 Sides Copies eight 2 sided originals to one sheet with 8 pages per side When Using the Copy Application About how to use the application s screen see page 38 Copy Screen 3 Copy 76 ...

Page 79: ...age 143 Recommended Paper Sizes and Types About handling envelopes supported envelope types and how to load envelopes see Paper Specifications and Adding Paper for details Before using this function select Envelope for the paper type under Tray Paper Settings in User Tools For details see Tray Paper Settings Connecting the Machine System Settings The Duplex function cannot be used with envelopes I...

Page 80: ...d only when the Sort function is selected 1 Select Sort and any other necessary functions and then place the originals 2 Enter the number of copy sets with the number keys 3 Press Sample Copy on the bottom right of the screen One copy set is delivered as a sample 4 If the sample is acceptable press Continue The number of copies made is the number specified minus one for the proof copy Changing the...

Page 81: ...his function can be used only when the Sort function is selected 1 While Copying is displayed press Stop 2 Enter the number of copy sets with the number keys 3 Press Continue Copying starts again Sort 79 ...

Page 82: ...er screen For details about the Document Server see page 113 Storing Data 1 Press Store File 2 Enter a user name file name or password if necessary 3 Specify a folder in which to store the document if necessary 4 Press OK 5 Place the originals 6 Make the scanning settings for the original 7 Select the paper tray 8 Press Start Stores scanned originals in memory and makes one set of copies If you wa...

Page 83: ...cuments If there is a power failure the main power switch is turned off or the machine is unplugged for about one hour all the documents stored in memory are deleted As soon as the main power switch is turned on the Power Failure Report is printed to help you check the list of deleted files See When an Error Is Notified via a Report or E Mail Troubleshooting You can also specify Cloud Fax destinat...

Page 84: ...te a destination that is a specified delivery destination messages to its registered Personal Box for example cannot be delivered Be sure to check the settings in the fax function before deleting any destinations 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the Address Book Management icon 3 Check that Program Change is selected 4 Select the ...

Page 85: ...All and then press OK under Fax Destination 8 Press OK 9 Press User Tools on the top right of the screen 10 Press Home at the bottom of the screen in the center Basic Procedure for Transmissions Memory Transmission 83 ...

Page 86: ... fax or IP Fax destinations If you specify Internet Fax e mail folder destinations and group or multiple destinations the transmission mode is automatically switched to Memory Transmission It is recommended that you call the receivers and confirm with them when sending important documents When Using the Fax Application About how to use the application s screen see page 41 Fax Screen 4 Fax 84 ...

Page 87: ...Use this procedure to cancel scanning or transmitting of the original while it is being scanned If you cancel a transmission using the standard memory transmission function you need to follow a different procedure to cancel the transmission See page 85 Canceling a Transmission After the Original Is Scanned When Using the Fax Application About how to use the application s screen see page 41 Fax Scr...

Page 88: ...f a file while the file is being sent stored in memory or if it fails to transmit All the scanned data is deleted from memory When Using the Fax Application About how to use the application s screen see page 41 Fax Screen 4 Fax 86 ...

Page 89: ...he results of communications in the order made Print per File No Prints only the results of communications specified by file number Print per User Prints the results of communications by individual senders When Using the Fax Application Press About how to use the application s screen see page 41 Fax Screen Printing a Journal Manually 87 ...

Page 90: ...4 Fax 88 ...

Page 91: ... using Auto Run If you still want to install the printer driver use Add Printer see Messages Displayed When Installing the Printer Drive Driver Installation Guide The AutoPlay dialog box is displayed only for a few seconds under Windows 8 8 1 10 and Windows Server 2012 2012 R2 If the AutoPlay dialog box disappears use the following procedure to replay the CD ROM Windows 8 Windows Server 2012 1 On ...

Page 92: ...e first window of the installer and then take out the CD ROM Quick Installation via a USB Connection Using USB Quick Install you can install the PCL 6 printer driver via a USB connection and configure settings to connect the printer to a computer 1 Click USB Quick Install on the installer screen 2 The software license agreement appears in the License Agreement dialog box After reading the agreemen...

Page 93: ...ick Finish When you are prompted to restart your computer restart it by following the instructions that appear 9 Click Exit in the first window of the installer and then take out the CD ROM Quick Install 91 ...

Page 94: ...required to change the printer settings Log on as an Administrators group member You cannot change the machine default settings for individual users Settings made in the printer properties dialog box are applied to all users 1 On the Start menu click Devices and Printers 2 Right click the icon of the printer you want to use 3 Click Printer properties 5 Print 92 ...

Page 95: ... Used Settings tab 5 In the Job Type list select Normal Print 6 In the Document Size list select the size of the original to be printed 7 In the Orientation area select Portrait or Landscape as the orientation of the original 8 In the Paper Type list select the type of paper that is loaded in the paper tray 9 In the Input Tray list select the paper tray that contains the paper you want to print on...

Page 96: ...L 6 Printer Driver 1 Click the menu button of the application you are using and then click Print 2 Select the printer you want to use 3 Click Preferences 4 Click the Frequently Used Settings tab You can also click the Detailed Settings tab and then click 2 Sided Layout Booklet in the Menu box 5 Select the method for binding the output pages in the 2 sided list 6 Change any other print settings if ...

Page 97: ...then specify the method for combining pages in the Page Order list To draw a border line around each page select Draw Frame Border in 2 Sided Layout Booklet in the Detailed Settings tab 6 Change any other print settings if necessary 7 Click OK 8 Start printing from the application s Print dialog box Types of Combine Printing This function allows you to print 2 4 6 9 or 16 pages at reduced size ont...

Page 98: ...Orientation From Left to Right Top to Bottom From Right to Left Top to Bottom Landscape 4 Pages per Sheet Right then Down Down then Right Left then Down Down then Left 5 Print 96 ...

Page 99: ...r Type Bypass Tray 9 Press Envelope in the Paper Type area and then select the appropriate item in the Paper Thickness area 10 Press OK 11 Press User Tools on the top right of the screen 12 Press Home at the bottom of the screen in the center Printing on Envelopes Using the Printer Driver When using the PCL 6 printer driver 1 Click the menu button of the application you are using and then click Pr...

Page 100: ...es in a document exceeds 1 000 The total number of stored pages in the machine and the sent data has reached 9 000 It may be fewer depending on the print data The hard disk is full You can send data created on a client computer to the Document Server Storing Documents in Document Server If the machine is not used as the Document Server the maximum number of the documents that can be stored in the ...

Page 101: ...ments stored in the Document Server using the control panel For details see page 115 Printing Stored Documents Managing Documents Stored in Document Server You can view or delete the documents stored in the machine s Document Server using Web Image Monitor from a client computer connected to the network Saving and Printing Using the Document Server 99 ...

Page 102: ...5 Print 100 ...

Page 103: ...canner Screen Creating a Shared Folder on a Computer Running Windows Confirming a Computer s Information The following procedures explain how to create a shared folder on a computer running Windows and how to confirm the computer s information In these examples Windows 7 Ultimate is the operating system and the computer is a member in a network domain Write down the confirmed information Step 1 Co...

Page 104: ... in as an Administrators group member to create a shared folder If Everyone is left selected in Step 6 the created shared folder will be accessible by all users This is a security risk so we recommend that you give access rights only to specific users Use the following procedure to remove Everyone and specify user access rights 1 Create a folder just as you would create a normal folder in a locati...

Page 105: ... window click Advanced 5 Specify one or more object types select a location and then click Find Now 6 From the list of results select the groups and users you want to grant access to and then click OK 7 In the Select Users or Groups window click OK 8 In the Groups or user names list select a group or user and then in the Allow column of the permissions list select either the Full Control or Modify...

Page 106: ... 9 Press Change under Login Password 10 Enter the password of the destination computer and then press OK 11 Enter the password again to confirm and then press OK 12 Press Folder 13 Check that SMB is selected 14 Press Change or Browse Network and then specify the folder To specify a folder you can either enter the path manually or locate the folder by browsing the network 15 Press Connection Test t...

Page 107: ...s of the destination computer is 192 168 0 191 and the folder name is Share the path will be 192 168 0 191 Share 3 Press OK If the format of the entered path is not correct a message appears Press Exit and then enter the path again Locating the SMB folder using Browse Network 1 Press Browse Network The client computers sharing the same network as the machine appear Network display only lists clien...

Page 108: ...ram Change is selected 4 Select the name whose folder you want to delete Press the name key or enter the registered number using the number keys You can search by the registered name user code fax number folder name e mail address or IP Fax destination 5 Press Folder 6 Press the protocol which is not currently selected A confirmation message appears 7 Press Yes 8 Press OK 9 Press User Tools on the...

Page 109: ...Entering the Path to the Destination Manually When Using the Scanner Application About how to use the application s screen see page 46 Scanner Screen Basic Procedure When Using Scan to Folder 107 ...

Page 110: ... Scanner Screen Registering an E mail Destination 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the Address Book Management icon 3 Check that Program Change is selected 4 Select the name whose e mail address you want to register Press the name key or enter the registered number using the number keys 5 Press Email 6 Press Change under Email Add...

Page 111: ...ser Tools on the top right of the screen 12 Press Home at the bottom of the screen in the center Deleting an E mail Destination 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the Address Book Management icon 3 Check that Program Change is selected 4 Select the name whose e mail address you want to delete Press the name key or enter the register...

Page 112: ...Entering an E mail Address Manually When Using the Scanner Application About how to use the application s screen see page 46 Scanner Screen 6 Scan 110 ...

Page 113: ...file type when scanning multiple originals one file is created for each single page and the number of files sent is the same as the number of pages scanned Multi page TIFF PDF If you select a multi page file type when scan multiple originals scanned pages are combined and sent as a single file Selectable file types differ depending on the scan settings and other conditions For details about file t...

Page 114: ...Specifying Scan Settings When Using the Scanner Application About how to use the application s screen see page 46 Scanner Screen 6 Scan 112 ...

Page 115: ...name such as COPY0001 and COPY0002 is automatically attached to the scanned document You can change the file name User Name You can register a user name to identify the user or user group that stored the documents To assign it select the user name registered in the Address Book or enter the name directly Depending on the security setting Access Privileges may appear instead of User Name For detail...

Page 116: ...rd 11 Enter a password with the number keys and then press OK You can use four to eight digits for the password 12 For double check enter the password again and then press OK 13 Place the original 14 Select the paper tray 15 Specify the original scanning conditions 16 Press Start The original is scanned The document is saved in the Document Server After scanning a list of folders will be displayed...

Page 117: ...heet Edit Stamp For details about each function see Copy Document Server 1 Select a folder 2 Select a document to be printed 3 When printing two or more documents at a time repeat Step 2 Up to 30 documents can be printed 4 When specifying printing conditions press To Printing Screen and then configure print settings 5 Enter the number of print copies with the number keys The maximum quantity that ...

Page 118: ...7 Document Server 116 ...

Page 119: ...wser 2 Enter http machine s IP address or host name in your web browser s URL bar Top Page of Web Image Monitor appears If the machine s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under environment which server authentication is issued enter https machine s IP address or host name Web Image Monitor is divided int...

Page 120: ...ion Click the web browser s Refresh button to refresh the entire browser screen Help Use Help to view or download Help file contents 4 Basic Information area Display the basic information of the machine 5 Work area Display the contents of the item selected in the menu area 8 Web Image Monitor 118 ...

Page 121: ... scanned or printed To prevent multiple sheets from being fed at once fan the paper before loading it If you load paper when only a few sheets of paper remain in the tray multiple sheet feeding may occur Remove any remaining paper stack them with the new sheets of paper and then fan the entire stack before loading it into the tray Straighten curled or warped paper before loading For details about ...

Page 122: ...size is not indicated on the paper size dial you can specify the paper size in Tray Paper Settings For details see Changing Paper Size Settings Paper Specifications and Adding Paper Do not move the side paper guides and end paper guide forcefully Doing so may damage the tray When loading a low number of sheets be sure not to squeeze the side paper guides and end guide in too tightly If the side pa...

Page 123: ...per tray carefully Adjust the paper size dial to match the size and feed direction of the paper in the paper tray DQC212 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the machine DQC213 Place the tray on a flat surface Loading Paper 121 ...

Page 124: ...inch the end guide and slide it inward to match the standard size CXC614 5 Fan the paper before loading it in the tray CBK254 6 Load the new paper stack print side down Make sure paper is not stacked higher than the upper limit upper line marked inside the tray 9 Adding Paper and Toner 122 ...

Page 125: ...e the tray is securely inserted When loading paper larger than A4 or 81 2 11 into Tray 1 extend the tray For details see page Extending Tray 1 Paper Specifications and Adding Paper Letterhead paper must be loaded in a specific orientation For details see page 128 Loading Orientation fixed Paper or Two sided Paper You can load envelopes into Tray 1 For details about loading envelopes see Loading En...

Page 126: ...paper After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the machine When loading label paper load it one by one 1 While pressing and holding the button in the upper center of the bypass tray pull the tray open DQC215 Pull the extender out when loading paper larger than A4 o...

Page 127: ...or details see page 128 Loading Orientation fixed Paper or Two sided Paper You can load envelopes into the bypass tray For details about loading envelopes see Loading Envelopes Paper Specifications and Adding Paper When copying from the bypass tray see Copying from the Bypass Tray Copy Document Server When printing from a computer see page 126 Printing from the Bypass Tray Using the Printer Functi...

Page 128: ... A4 is the default setting for Printer Bypass Paper Size mainly North America 81 2 11 is the default setting for Printer Bypass Paper Size Specifying regular sizes using the control panel 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the User Tools icon 3 Press Tray Paper Settings 4 Press Printer Bypass Paper Size 5 Select the paper size 6 Pre...

Page 129: ...m of the screen in the center Specifying thick paper thin paper or OHP transparencies for paper type using the control panel Usually only one side of OHP transparencies can be used for printing Be sure to load them with the print side down When printing onto OHP transparencies remove printed sheets one by one 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and...

Page 130: ...entation fixed Paper or Two sided Paper Orientation fixed top to bottom or two sided paper for example letterhead paper punched paper or copied paper might not be printed correctly depending on how the originals and paper are placed Settings for the User Tools Copier mode Specify Yes for Letterhead Setting in Input Output under the Copier Document Server Features menu and then place the original a...

Page 131: ... Place the originals as shown below Original orientation Exposure glass ADF Unreadable orientation Readable orientation Paper orientation Copier mode When placing originals in the ADF and copying on orientation fixed paper from the bypass tray specify the paper size Copy side Paper trays Bypass tray 1 One sided Two sided Loading Paper 129 ...

Page 132: ...d paper when Auto Detect is specified for Letterhead Setting you must specify Letterhead as the paper type in the printer driver s settings If a print job is changed partway through printing from one sided to two sided printing one sided output after the first copy may be printed facing a different direction To ensure all paper is output facing the same direction specify different input trays for ...

Page 133: ... into the machine by running a pencil or ruler across them Fan the envelopes before loading them to separate them and prevent the glue on them from causing them to stick together When loading a low number of sheets be sure not to squeeze the side paper guides and end guide in too tightly If the paper bows it might not feed in properly Some kinds of envelope might cause misfeeds wrinkles or print p...

Page 134: ...Loading Envelopes into the Bypass Tray 1 Open the rear cover DQC244 2 Lower the envelope lever all the way down CXC633 3 Close the rear cover DQC245 9 Adding Paper and Toner 132 ...

Page 135: ...BK239 When fanning envelopes make sure the envelope flaps are not stuck together If they are stuck together separate them Before loading envelopes flatten them out so that their curl does not exceed that shown in the illustration below CBK240 If the curl is severe flatten out the envelopes using your fingers as shown in the illustration below Loading Envelopes 133 ...

Page 136: ...f the paper guide to match the envelope width DQC247 Envelopes must be loaded in a specific orientation For details see page 149 Envelopes To print on envelopes that are loaded with their long edges against the printer body rotate the print image by 180 degrees using the printer driver Keep the envelope lever pulled up when printing normally When printing on envelopes 9 Adding Paper and Toner 134 ...

Page 137: ...ystem of the Printer Features menu the settings made using the control panel have priority over the printer driver settings For details see System Print The default of Bypass Tray is Machine Setting s Any Type 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the User Tools icon 3 Press Tray Paper Settings 4 Press Printer Bypass Paper Size Loading...

Page 138: ...he side guides Do not push the stack of envelopes with too much force Confirm that the edges of envelopes fit under the side guides After specifying the paper size select Envelope as the paper types using both the User Tools and printer driver and specify the thickness of envelopes For details see Printing on Envelopes Print Loading Envelopes into Tray 1 1 Open the rear cover DQC244 9 Adding Paper...

Page 139: ...2 Lower the envelope lever all the way down CXC633 3 Close the rear cover DQC245 4 Pull out the paper tray carefully and then set the paper size dial to DQC212 Loading Envelopes 137 ...

Page 140: ...e of the tray and then pull it out of the machine DQC213 Place the tray on a flat surface 6 Pinch the clip on the side paper guide and slide it outward until they stop CXC613 7 Pinch the end guide and slide it toward the back CXC634 9 Adding Paper and Toner 138 ...

Page 141: ...r separate them Before loading envelopes flatten them out so that their curl does not exceed that shown in the illustration below CBK240 If the curl is severe flatten out the envelopes using your fingers as shown in the illustration below CBK241 If envelopes are severely curled after printing flatten them by bending them back against the curl Loading Envelopes 139 ...

Page 142: ... the flap on the right as shown in the illustration CXC635 10 Pinch the clip on the side paper guide and slide it along the edge of the envelope stack CXC636 11 Pinch the end guide and slide it along the edge of the envelope stack CXC637 9 Adding Paper and Toner 140 ...

Page 143: ...149 Envelopes Keep the envelope lever pulled up when printing normally DQC249 Specifying envelope size for tray 1 1 Press Home at the bottom of the screen in the center 2 Flick the screen to the left and then press the User Tools icon 3 Press Tray Paper Settings 4 Press Tray Paper Size Tray 1 5 Select the envelope size you want to set and then press OK Loading Envelopes 141 ...

Page 144: ... details about the available paper size see page 143 Recommended Paper Sizes and Types After specifying the paper size select Envelope as the paper types using both the User Tools and printer driver and specify the thickness of envelopes For details see Printing on Envelopes Print 9 Adding Paper and Toner 142 ...

Page 145: ...capacity 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Select the paper size using the paper size dial on the tray 1 A4 A5 A6 81 2 14 81 2 11 51 2 81 2 500 sheets 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Set the paper size dial on the tray to and select the paper size with the control panel A5 B5 JIS B6 JIS 81 2 13 81 4 14 81 4 13 8 13 8 101 2 8 10 71 4 101 2 16K 8...

Page 146: ... the paper Lower paper tray 250 sheets Paper type and weight Paper size Paper capacity 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Select the paper size using the paper size dial on the tray 1 A4 A5 A6 81 2 14 81 2 11 51 2 81 2 250 sheets 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Set the paper size dial on the tray to and select the paper size with the control pan...

Page 147: ... 13 8 101 2 8 10 71 4 101 2 16K 81 2 132 5 500 sheets 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Custom size mainly Europe and Asia Vertical 148 0 356 0 mm Horizontal 100 0 216 0 mm mainly North America Vertical 5 83 14 01 inches Horizontal 3 94 8 50 inches 500 sheets Bypass tray Paper type and weight Paper size Paper capacity 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Pa...

Page 148: ...al 5 00 35 43 inches Horizontal 2 37 8 50 inches 5 OHP transparencies 6 Label paper adhesive labels 1 sheet Envelopes Select the paper size 41 8 91 2 37 8 71 2 C5 Env C6 Env DL Env 7 1 When a print job is performed on A5 or 5 1 2 8 1 2 paper it is recommended to load the paper horizontally While a print job is performed on paper that is loaded vertically smearing may occur near the edges of the pr...

Page 149: ...ality will decrease if the paper you are using is close to the minimum or maximum weight Change the paper weight setting to thinner or thicker Recommended paper Paper with calcium carbonate CaCO3 ratio of 15 or less Certain types of paper such as translucent paper or OHP transparencies may produce noise when delivered This noise does not indicate a problem and print quality is unaffected The paper...

Page 150: ...e sheet at a time When copying onto OHP transparencies see Copying onto OHP Transparencies Copy Document Server When printing on OHP transparencies from the computer see page 127 Specifying thick paper thin paper or OHP transparencies for paper type using the control panel Fan OHP transparencies thoroughly whenever you use them This prevents OHP transparencies from sticking together and from feedi...

Page 151: ...loaded as described above normal operations and print quality might still not be possible depending on the paper type Prints might have prominent vertical creases Prints might be noticeably curled Flatten out prints if they are creased or curled Envelopes This section gives you various details about and recommendations concerning envelopes When using the envelope lever take care not to trap or inj...

Page 152: ...cording to the applicable orientation shown below How to load envelopes Orientation of envelopes Exposure glass Tray 1 Bypass tray Side opening envelopes Flaps closed Bottom side of envelopes toward the front of the machine Side to be scanned face down Flaps closed Bottom side of envelopes toward the left of the machine Side to be scanned face down Flaps closed Bottom side of envelopes toward the ...

Page 153: ...es you can load see page 143 Recommended Paper Sizes and Types Load only one size and type of envelope at a time The Duplex function cannot be used with envelopes To get better output quality it is recommended that you set the leading edge print margin to at least 15 mm 0 6 inches and the other margins to at least 10 mm 0 4 inches each Output quality on envelopes may be uneven if parts of an envel...

Page 154: ...es of envelopes might come out creased dirtied or misprinted If you are printing a solid color on an envelope lines may appear where the overlapped edges of the envelope make it thicker 9 Adding Paper and Toner 152 ...

Page 155: ...cloth so that the toner is not scattered The following explains the warning messages on the plastic bag used in this product s packaging Keep the polythene materials bags etc supplied with this machine away from babies and small children at all times Suffocation can result if polythene materials are brought into contact with the mouth or nose Do not crush or squeeze toner containers Doing so can c...

Page 156: ... will be lost Store toner where it will not be exposed to direct sunlight temperatures above 35 C 95 F or high humidity Store toner horizontally Do not shake the toner cartridge with its mouth down after removing it Residual toner may scatter Do not repeatedly install and remove toner cartridges This will result in toner leakage Follow the instruction on the screen regarding how to replace a toner...

Page 157: ...operation The error message disappears Any reports are not printed Disposing of used toner This section describes what to do with used toner Toner cannot be re used Pack used toner containers in the container s box or a bag to prevent the toner from leaking out of the container when you dispose of it mainly Europe and Asia If you want to discard your used toner container please contact your local ...

Page 158: ...9 Adding Paper and Toner 156 ...

Page 159: ...Jammed Paper Troubleshooting Original Misfeed icon Appears when an original misfeed occurs For details about removing jammed paper see Removing Jammed Paper Troubleshooting Load Paper icon Appears when paper runs out For details about loading paper see Loading Paper Paper Specifications and Adding Paper Add Toner icon Appears when toner runs out For details about adding toner see Adding Toner Main...

Page 160: ...reen Check the error message displayed on the function screen and take the appropriate action For details about how to resolve the problems described in error messages see When Messages Appear Troubleshooting 3 Messages Displays a message that indicates the status of the machine and each function 4 Status icons The status icons that can be displayed are described below The function is performing a...

Page 161: ...opriate action For details about error messages and their solutions see When Messages Appear Troubleshooting You can use other functions normally The machine is unable to connect to the network A network error has occurred Check that the machine is correctly connected to the network and that the machine is correctly set For details about how to connect the network see Connecting to the Interface C...

Page 162: ...is ready for use 5 long beeps Soft alert An auto reset was performed through the simple screen of the Copier Document Server function or the Scanner function 5 long beeps repeated four times Soft alert An original has been left on the exposure glass or paper tray is empty 5 short beeps repeated five times Strong alert The machine requires user attention because paper has jammed the toner needs rep...

Page 163: ...gy Saver check that Sleep mode can be enabled For details about enabling Sleep mode see Saving Energy Getting Started The display is turned off The machine is in Sleep mode Touch the display panel Nothing happens when the display panel is touched The power is turned off Make sure the main power indicator is off and then turn on the power The power turns off automatically The Weekly Timer setting i...

Page 164: ...aded the paper incorrectly Load the paper correctly For details about loading paper see Loading Paper Paper Specifications and Adding Paper Misfeeds occur frequently Using curled paper often causes misfeeds soiled paper edges or slipped positions while stack printing is performed Flatten the paper with your hands to straighten out the curl Load the paper up side down so that the curled edges face ...

Page 165: ... removing jammed paper see Removing Jammed Paper Troubleshooting Misfeeds occur frequently There is a foreign object on the output tray Remove the misfed paper For details about removing jammed paper see Removing Jammed Paper Troubleshooting Do not place anything on the output tray Misfeeds occur when printing to envelopes The envelopes are curled Make sure you fully flatten curled envelopes befor...

Page 166: ...aper tray For details about setting Apply Duplex see Tray Paper Settings Connecting the Machine System Settings Cannot print in duplex mode You have selected a paper type that cannot be used for duplex printing In Tray Paper Settings select a paper type that can be used for duplex printing For details about setting Paper Type see Tray Paper Settings Connecting the Machine System Settings The machi...

Page 167: ...tion Wait until the current job is completed before trying again For details about Function Compatibility see When Multiple Functions Cannot Be Executed Simultaneously Troubleshooting The print image is not properly positioned on the paper The machine has not detected the paper type and or width correctly The print position is not aligned properly Contact the machine administrator or your service ...

Page 168: ...nge the maximum copy quantity from Max Copy Quantity in General Features under Copier Document Server Features For details about Max Copy Quantity see General Features Copy Document Server Memory is full nn originals have been scanned Press Print to copy scanned originals Do not remove remaining originals n is replaced by a variable The number of scanned originals exceed the number of pages that c...

Page 169: ...eed to scan and to copy the remaining originals In this case the resulting sorted pages will not be sequential For details about Memory Full Auto Scan Restart see Input Output Copy Document Server Messages Displayed When You Use the Copy Document Server Function 167 ...

Page 170: ...might not be able to resume receiving the Internet Fax if the timeout period has not expired Wait until the mail server s timeout period has expired and then resume receiving the Internet Fax For details about receiving the Internet Fax contact your administrator Functional problems with facsimile Data will be initialized There is a problem with the fax Record the code number shown on the screen a...

Page 171: ... message appears on the screen You can turn this function on or off with Parameter Settings For details about how to do this see Parameter Settings Fax When Network Setting Problems Occur Message Cause Solution Check whether there are any network problems 13 10 The alias telephone number you entered is already registered on the gatekeeper by another device Check that the correct alias phone number...

Page 172: ... administrator Check whether there are any network problems 13 24 The password registered for the SIP server is not the same as the password registered for this machine For details about network problems contact your administrator Check whether there are any network problems 13 25 In Effective Protocol the IP address is not enabled or an incorrect IP address has been registered Check that IPv4 in ...

Page 173: ...ound or the destination for Internet Fax around not through the SMTP server could not be found Check that the following settings in System Settings are listed correctly DNS server Server name and IP address for the SMTP Server For details about these settings see Interface Settings or File Transfer Connecting the Machine System Settings Check that the folder for transfer is correctly specified Che...

Page 174: ...eck that the user ID and password for the computer with the folder for forwarding are correctly specified Check that the folder for forwarding is correctly specified Confirm that the computer with the folder for forwarding is properly working For details about network problems contact your administrator Check whether there are any network problems 14 33 E mail addresses for the machine and the adm...

Page 175: ... IMAP4 server Check that the correct User Name and Password are listed in Fax Email Account of System Settings For details about Fax Email Account see File Transfer Connecting the Machine System Settings For details about network problems contact your administrator Check whether there are any network problems 15 03 No machine e mail address is specified Check that the correct machine e mail addres...

Page 176: ... Connecting the Machine System Settings Check that the LAN cable is correctly connected to the machine For details about network problems contact your administrator Check whether there are any network problems 15 12 Cannot log in to the POP3 IMAP4 server Check that the following settings in System Settings are listed correctly the user name and password for Fax Email Account the user name and pass...

Page 177: ...do this see Parameter Settings Fax If Check whether there are any network problems appears the machine is not correctly connected to the network or the settings of the machine are not correct If you do not need to connect to a network you can specify the setting so this message is not displayed and then Check Status no longer lights up For details about how to do this see Parameter Settings Fax If...

Page 178: ...main machine in System Settings For details about these settings contact your administrator Check that the LAN cable is correctly connected to the machine For details about network problems contact your administrator Connection with the remote machine has failed Check the remote machine status The main machine s power is off Turn on the main machine s power Connection with the remote machine has f...

Page 179: ...error has occured Check the status of the remote machine A network error occurred during transfer Check that the correct IP address or host name is set for the main machine in System Settings For details about these settings contact your administrator Check that the main machine is working correctly Check that the LAN cable is correctly connected to the machine For details about transmission conta...

Page 180: ...ative Hardware Problem HDD An error has occurred in the hard disk Turn off the power and then back on again If the message appears again contact your service representative Hardware Problem USB An error has occurred in the USB interface Turn off the power and then back on again If the message appears again contact your service representative Hardware Problem Wireless Card A wireless LAN board is r...

Page 181: ...er of the size selected in the printer driver into the input tray For details about how to change the paper size see Changing the Paper Size Paper Specifications and Adding Paper Select the tray manually to continue printing or cancel a print job For details about how to select the tray manually or cancel a print job see If an Error Occurs with the Specified Paper Size and Type Print Paper type of...

Page 182: ...e using a function other than the Direct printing function You cannot select files of different formats at the same time Unable to access the specified memory storage device An error occurred when the machine accessed the memory storage device or a file stored on the memory storage device An error occurred when the user used the Direct printing function to print from a memory storage device Save t...

Page 183: ...zed Copy Prevention job The job was cancelled The Enter User Text field on the Unauthorized Copy Prevention for Pattern Details screen is blank On the printer driver s Detailed Settings tab click Effects in Menu Select Unauthorized Copy Prevention and then click Details to display Unauthorized Copy Prevention for Pattern Details Enter text in Enter User Text An error occurred while processing an U...

Page 184: ...ncorrect Specify the correct paper size and then print the file again The selected paper type is not supported This job has been cancelled Job reset is automatically performed if the specified paper type is incorrect Specify the correct paper type and then print the file again When there is a problem with the print settings Message Cause Solution Classification Code is incorrect The classification...

Page 185: ...n Images were discarded while printing Select a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help When documents cannot be stored in the Document Server Message Cause Solution Cannot store data of this size The paper size exceeded the capacity of the Document Server Reduce the paper size of the file that you want to send to a ...

Page 186: ...of pages of Document Server Cannot store The maximum page capacity of the Document Server was exceeded Delete some of the files stored in the Document Server or reduce the number of pages that you want to send Exceeded max number of pages Auto While you were using the error job store function to store Normal Print jobs as Hold Print files the maximum page capacity was exceeded Delete unneeded file...

Page 187: ...se Solution HDD is full When you were printing with the PostScript 3 printer driver the hard disk capacity for fonts and forms was exceeded Delete unneeded forms or fonts registered on the machine HDD is full The hard disk became full while you were printing a Sample Print Locked Print Hold Print or Stored Print file Delete unneeded files stored on the machine Alternatively reduce the data size of...

Page 188: ...this document You have no privileges to print the PDF document you tried to print Contact the owner of the document You do not have a privilege to use this function This job has been cancelled The entered login user name or login password is not correct Check that the user name and password are correct You do not have a privilege to use this function This job has been cancelled The logged in user ...

Page 189: ...details about user authentication see Configuring User Authentication Security Guide When other errors occur Message Cause Solution 85 Error The specified graphics library is unavailable Check that the data is valid 98 Error The machine could not access the hard disk correctly Turn off the power and then back on again If the message appears frequently contact your service representative 99 Error T...

Page 190: ...the data is functioning correctly Data storage error You tried to print a Sample Print Locked Print Hold Print or Stored Print file or to store a file in the Document Server when the hard disk was malfunctioning Contact your service representative Error has occurred A syntax error etc occurred Check that the PDF file is valid Exceeded Max Stored Files While printing a Sample Print Locked Print Hol...

Page 191: ...iles being sent to the machine Insufficient Memory A memory allocation error occurred PCL 6 On the printer driver s Detailed Settings tab click Print Quality Advanced in Menu and then select Raster in the Vector Raster list In some cases it will take a long time to complete a print job Memory Retrieval Error A memory allocation error occurred Turn off the power and then back on again If the messag...

Page 192: ...tivirus program or a firewall is preventing the machine from connecting to your computer Antivirus programs and firewalls can prevent client computers from establishing connection with this machine If you are using antivirus software add the program to the exclusion list in the application settings For details about how to add programs to the exclusion list see the antivirus software Help To preve...

Page 193: ...ed to the program contain a folder destination for which one of the following destinations is set manually entered destination WSD destination or DSM destination WSD destinations and DSM destinations cannot be registered to the program because they cannot be registered in the address book For manually entered destinations register the destinations in the address book and then try to register them ...

Page 194: ...tation Originals may sometimes not be scanned depending on a combination of items such as the specified scaling factor and document size Change the orientation of the original and then scan the original again Exceeded max data capacity Check scanning resolution then press Start key again The scanned data exceeded maximum data capacity Specify the scan size and resolution again Note that it may not...

Page 195: ...age is not necessary press Start to start scanning with the current scaling factor Not all of the image will be scanned Check the ratio and then press the Start key again Using Specify Reproduction Ratio to scale down a large document may cause part of the image to be lost Specify a large size in Specify Size and then scan the original again If displaying the entire image is not necessary press St...

Page 196: ...red File Scan Memory is full Scanning has been cancelled Press Send to send the scanned data or press Cancel to delete Because there is not enough free hard disk space in the machine for sending by e mail while data is being stored in the Document Server only some of the pages could be scanned Specify whether or not to use the data When data transmission fails Message Cause Solution Authentication...

Page 197: ...hard disk To check the current status press Scanned Files Status Transmission has failed There was not enough free space on the hard disk of the SMTP server FTP server or client computer at the destination Allocate sufficient space Transmission has failed To check the current status press Scanned Files Status While a file was being sent a network error occurred and the file could not be sent corre...

Page 198: ...x page capacity per file Press Send to send the scanned data or press Cancel to delete The number of scanned pages exceeded the maximum page capacity Specify whether to send the data that has already been scanned 10 Troubleshooting 196 ...

Page 199: ...hose versions and encryption levels are specified below cannot be viewed PDF version 1 3 1 7 PDF encryption level 128Bit AES or 256Bit AES Clean the scanning glass Located next to the exposure glass The scanning glass or guide plate of the ADF is dirty Clean the scanning glass or guide plate See Maintaining Your Machine Maintenance and Specifications Currently printing at low speed due to low volt...

Page 200: ...e and paper type Wait for the machine to resume operation When There Is a Problem Scanning or Storing Originals Message Cause Solution Captured file exceeded max number of pages per file Cannot send the scanned data The maximum number of pages per file has been exceeded Reduce the number of pages in the transmitted file and then resend the file For details about the maximum number of pages per fil...

Page 201: ...details about the procedure for excluding an IP address see your operating system s Help Updating the destination list Please wait Specified destination s or sender s name has been cleared The destination list is being updated from the network using Web Image Monitor Wait until the message disappears Do not turn off the power while this message is displayed Depending on the number of destinations ...

Page 202: ...lution The destination cannot be selected because its encryption certificate is not currently valid The user certificate destination certificate has expired A new user certificate must be installed For details about the user certificate destination certificate see Configuring S MIME Security Guide The group destination cannot be selected because it contains a destination with a encryption certific...

Page 203: ...ice certificate PDF with digital signature or PDF A with digital signature must be installed For details about how to install a device certificate PDF with digital signature or PDF A with digital signature see Configuring PDFs with Electronic Signatures Security Guide XXX cannot be YYY because there is a problem with the Digital Signature s device certificate Check the device certificate XXX and Y...

Page 204: ...permissions see Limiting Available Functions Security Guide The selected file s contained file s without access privileges Only file s with access privileges will be deleted You have tried to delete files without the permission to do so To check your access permission for stored documents or to delete a document you do not have permission to delete see Managing Stored Files Security Guide When the...

Page 205: ... that the correct settings for LDAP server are listed in Administrator Tools of System Settings For details about LDAP server see Programming the LDAP server Connecting the Machine System Settings LDAP server authentication has failed Check the settings A network error has occurred and connection has failed Configure settings correctly for the user name and the password for LDAP server authenticat...

Page 206: ...10 Troubleshooting 204 ...

Page 207: ...r office equipment The program backs the development and dissemination of products that feature energy saving functions It is an open program in which manufacturers participate voluntarily Targeted products are computers monitors printers facsimiles copiers scanners and multi function devices Energy Star standards and logos are internationally uniform For details about the default delay time see p...

Page 208: ...n is enabled as an option mainly North America Specification Reduced electrical consumption in Sleep mode 1 0 77 W Time of switch into Sleep mode 1 minute Time of switch out from Sleep mode 1 5 6 seconds Duplex Function 2 Standard 1 The time it takes to switch out from energy saving functions and electrical consumption may differ depending on the conditions and environment of the machine 2 Achieve...

Page 209: ...his product is treated correctly and help to reduce potential impacts on the environment and human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detailed information on collection and recycling systems for this product please contact the shop where you purchased it your local dealer or ...

Page 210: ... yield Please refer to either the User s Manual for this information or the packaging of the consumable Recycled paper The machine can use recycled paper which is produced in accordance with European standard EN 12281 2002 or DIN 19309 For products using EP printing technology the machine can print on 64 g m2 paper which contains less raw materials and represents a significant resource reduction D...

Page 211: ...witches to an energy saving mode In these modes the machine consumes less power watts If the machine is to print again it needs a little longer to return from an energy saving mode than from Ready mode For maximum energy savings we recommend that the default setting for power management is used Products that comply with the Energy Star requirement are always energy efficient Notes to users in the ...

Page 212: ...11 Information for This Machine 210 ...

Page 213: ...E E mail transmission 18 Embedding text information 20 ENERGY STAR Program 205 Envelope 14 97 Environmental advice for users 208 Exposure glass 26 66 Extender for the ADF tray 26 Extender for the bypass tray 27 External options 30 F Fax indicator 31 File type 111 Frequently used settings 12 Front cover 26 Front cover open button 26 Fusing unit 28 H Handset 30 Hold Print 15 Home screen 13 33 35 How...

Page 214: ... Region A 7 Region B 7 Registering destinations 11 Remote Fax 19 S Sample Print 15 Scan Settings 112 Scan to Folder 20 Sending scan files 10 20 Shortcut icon 35 36 Sleep mode 205 Sort 14 78 Standard printing 93 Standard tray 26 Status icon 157 Status indicator 31 Stop fence for the ADF 26 Stop fences 27 Stored documents 15 115 Stored Print 15 Storing data 80 113 Storing documents 98 Storing receiv...

Page 215: ...WSD scanner 20 213 ...

Page 216: ...MEMO 214 ...

Page 217: ...MEMO 215 ...

Page 218: ...MEMO 216 EN GB EN US EN AU M0A0 7500 ...

Page 219: ... 2016 ...

Page 220: ...M0A0 7500 AU EN US EN GB EN ...

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