Ricoh M016 Page 207 Service Manual Download

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Error Messages

SM Appendix

3-9

M016/M017

Appe

ndix:

Trouble

- -

shooting

Guide

Error Type

Error Description

Error Code

Comm. Error

1. Phase-B

Error

TX T1 Time Out

xxxx31

V8 negotiation Fail

xxxx32

Retry Out

xxxx40

Too many FTT

xxxx41

Too many CRP

xxxx42

T2 Time Out

xxxx43

DCN received

xxxx44

Command Rec Error

xxxx45

Resp Rec Error

xxxx46

Invalid

Command/Response RX

xxxx47

Remoter No RX capability

xxxx48

T1 time out after EOM

xxxx49

2. Phase-C

Error

T2 Time Out

xxxx50

Image Data not

ready

xxxx51

Phase-C Time Out

xxxx52

3. Phase-D

Error

Retry Out

xxxx60

T2 Time Out

xxxx61

DCN received

xxxx62

Too many CRP

xxxx63

Too many PPR

xxxx64

Summary of Contents for M016

Page 1: ...M016 M017 SERVICE MANUAL 005432MIU ...

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Page 3: ...M016 M017 SERVICE MANUAL ...

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Page 5: ...M016 M017 SERVICE MANUAL 005432MIU ...

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Page 7: ...SION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is inte...

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Page 9: ...ation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation WARNING ...

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Page 11: ...END PRODUCT CODE COMPANY GESTETNER LANIER RICOH SAVIN M016 SP3400SF SP3400SF SP3400SF SP3400SF M017 SP3410SF SP3410SF SP3410SF SP3410SF DOCUMENTATION HISTORY REV NO DATE COMMENTS 11 2009 Original Printing ...

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Page 13: ... DRIVE LAYOUT 1 4 1 3 MACHINE CONFIGURATION 1 5 INSTALLATION 2 INSTALLATION 2 1 2 1 INSTALLATION REQUIREMENTS 2 1 2 1 1 ENVIRONMENT 2 1 2 1 2 MACHINE LEVEL 2 1 2 1 3 MACHINE SPACE REQUIREMENT 2 2 2 1 4 POWER REQUIREMENTS 2 2 2 1 5 INSTALLATION PROCEDURE 2 2 PREVENTIVE MAINTENANCE 3 PREVENTIVE MAINTENANCE 3 1 3 1 PM INTERVALS 3 1 3 1 1 PM PARTS 3 1 3 1 2 YIELD COUNTER 3 1 Counter Reset 3 2 ...

Page 14: ...T 4 12 4 4 4 ADF SEPARATION PAD 4 13 4 4 5 ADF FRONT COVER 4 13 4 4 6 ADF REAR COVER 4 14 4 4 7 ADF COVER 4 14 4 4 8 ADF MOTOR 4 15 4 4 9 ORIGINAL SET SENSOR 4 17 4 4 10 ADF COVER OPEN SENSOR 4 18 4 4 11 ADF FEED SENSOR 4 19 4 4 12 ADF DRIVE BOARD 4 20 4 5 SCANNER UNIT 4 21 4 5 1 OPERATION PANEL 4 22 4 5 2 SCANNER TOP COVER 4 23 4 5 3 SCANNER CARRIAGE UNIT 4 24 4 5 4 EXPOSURE LAMP 4 26 When reinst...

Page 15: ...ER EXIT SENSOR 4 40 4 7 12 RELAY SENSOR 4 41 4 7 13 INVERTER SENSOR 4 41 4 7 14 REGISTRATION ROLLER AND SENSOR 4 42 4 8 PAPER TRANSFER 4 46 4 8 1 TRANSFER ROLLER 4 46 After installing a new transfer roller 4 46 4 9 FUSING 4 47 4 9 1 FUSING UNIT 4 47 Reinstallation 4 49 After installing a new fusing unit 4 49 4 9 2 THERMOSTAT 4 50 4 9 3 THERMISTOR 4 51 4 9 4 FUSING LAMP 4 52 When reinstall the fusi...

Page 16: ...REFERENCE 5 1 5 1 SERVICE PROGRAM MODE 5 1 5 1 1 OVERVIEW 5 1 5 1 2 MAINTENANCE MODE MENU 5 1 To access Maintenance Mode do the following 5 1 Selecting an Item 5 1 Going into the Next Level Returning to the Previous Level 5 1 Exiting the Maintenance Mode Menu 5 1 Menu List 5 2 5 1 3 FAX SERVICE TEST MENU 5 20 Entering the Fax Service Test Menu 5 20 Selecting an Item 5 20 Going into the Next Level ...

Page 17: ... Tool Messages Error 5 34 TROUBLESHOOTING 6 TROUBLESHOOTING 6 1 6 1 SERVICE CALL CONDITIONS 6 1 6 1 1 SUMMARY 6 1 Fusing related SCs 6 1 6 1 2 ENGINE SC 6 2 SC 2xx Laser Optics Error 6 2 SC 4xx Image Transfer and Transfer Error 6 3 SC 5xx Motor and Fusing Error 6 4 SC 6xx Communication and Other Error 6 9 6 2 IMAGE PROBLEMS 6 10 6 2 1 OVERVIEW 6 10 6 2 2 TEST PAGE PRINTING 6 10 Test Page Print Pro...

Page 18: ... Return to Stand by Mode 7 2 Recommendation 7 2 7 2 PAPER SAVE 7 3 7 2 1 EFFECTIVENESS OF DUPLEX COMBINE FUNCTION 7 3 1 Duplex 7 3 2 Combine mode 7 3 3 Duplex Combine 7 4 Total counter 7 4 M016 M017 SERVICE MANUAL APPENDICES SEE M016 M017 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE OF CONTENTS PAPER FEED UNIT TK 1080 M355 SEE SECTION M355 FOR DETAILED TABLE OF CONTENTS ...

Page 19: ...per Feed Unit TK1080 M355 PREVENTIVE MAINTENANCE APPENDIX TROUBLESHOOTING GUIDE REPLACEMENT AND ADJUSTMENT SYSTEM MAINTENANCE REFERENCE TROUBLESHOOTING ENERGY SAVING TAB POSITION 2 TAB POSITION 1 TAB POSITION 3 TAB POSITION 4 TAB POSITION 6 TAB POSITION 5 TAB POSITION 8 TAB POSITION 7 ...

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Page 21: ...me extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The ma...

Page 22: ...ical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equipment The laser subsystem is replaceable in the field by a qualified Customer Engineer The laser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the ...

Page 23: ...s of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only...

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Page 25: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None ...

Page 26: ......

Page 27: ...ifications SM 1 1 M016 M017 Product Information 1 PRODUCT INFORMATION 1 1 SPECIFICATIONS See Appendices for the following information General Specifications Printer Copier Scanner Fax Supported Paper Sizes ...

Page 28: ...1 Laser unit 9 Friction pad 2 Quenching lamp 10 Transfer roller 3 Cartridge AIO type 11 Paper Tray 4 Development roller 12 Fusing Unit 5 Registration roller 13 Pressure Roller 6 By pass feed roller 14 Paper exit roller 7 By pass feed tray 15 Hot Roller 8 Paper feed roller 16 Drum ...

Page 29: ...Machine Overview SM 1 3 M016 M017 Product Information 1 2 2 PAPER PATH A Duplex section For M017 B Standard paper tray unit C Optional paper tray unit ...

Page 30: ...Machine Overview M016 M017 1 4 SM 1 2 3 DRIVE LAYOUT 1 Duplex Motor 2 Main Motor 3 Registration Clutch 4 Replay Clutch 5 Paper Feed Clutch ...

Page 31: ...SM 1 5 M016 M017 Product Information 1 3 MACHINE CONFIGURATION Models Duplex Unit Optional Memory Optional Tray M355 PCL PS Fax USB Host M016 NA NA 250x1 Yes Yes Yes M017 Auto NA 250x1 Yes Yes Yes NA Not Available M016 M017 ...

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Page 33: ...INSTALLATION REVISION HISTORY Page Date Added Updated New None ...

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Page 35: ...ith sudden temperature changes This includes Areas directly exposed to cool air from air conditioning Areas directly exposed to heat from a heating system 6 Do not put the machine in areas exposed to corrosive gas 7 Do not install the machine at locations over 2 000 m 6 562 ft above sea level 8 Put the machine on a strong level base Tilting towards any side must be no more than 3 mm 9 Do not put t...

Page 36: ...D Over 70 cm 27 6 2 1 4 POWER REQUIREMENTS Make sure that the plug is tightly in the outlet Avoid multi wiring Make sure that you ground the machine Input voltage level NA 120 V TW 110 V 60 Hz Less than 10 A EU Asia CHN 220 V to 240 V 50 Hz 60 Hz Less than 5 A Permitted voltage fluctuation 10 Do not set anything on the power cord 2 1 5 INSTALLATION PROCEDURE Refer to the User Guide ...

Page 37: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...

Page 38: ......

Page 39: ...y Volume for this product these yield parts 1 are expected to outlast the working life of the machine 1 Yield Parts Parts whose expected yield is longer than the machine lifetime when taking into consideration the machine s ACV Description Expected Yield Q ty unit Paper Feed Roller 120 K prints 1 Transfer Roller 120 K prints 1 Fusing Unit 120 K prints 1 3 1 2 YIELD COUNTER Yield counters for each ...

Page 40: ...oller or Life End Fuser Unit when one of these counters reaches each yield Counter Reset The process below shows how to reset the yield counters 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Fusing Unit Life Reset Transfer Roller Life or Reset Paper Feed Life and then press OK key 4 Select Execute and then press OK key 5 Exit the Maintenance Mode ...

Page 41: ...REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added Updated New None ...

Page 42: ......

Page 43: ... and Adjustment 4 REPLACEMENT AND ADJUSTMENT 4 1 BEFORE YOU START If there are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section ...

Page 44: ...Special Tools M016 M017 4 2 SM 4 2 SPECIAL TOOLS PC Windows 2000 XP Vista Windows Server 2003 2003 R2 2008 USB or network cable A computer is necessary to update the firmware ...

Page 45: ...erior Covers SM 4 3 M016 M017 Replacement and Adjustment 4 3 EXTERIOR COVERS 4 3 1 FRONT COVER 1 Pull out the standard paper tray A 2 Remove two tabs A 3 Pull out the bypass tray B 4 Open the front cover A ...

Page 46: ... the front cover push the cover release button B and carefully pull the cover forward and open it hinges downward 5 Push the right hinge A to release 6 Front cover B 4 3 2 LEFT COVER 1 Front cover p 4 3 2 Remove two screws A on the left cover ...

Page 47: ... hooks 4 Pull the rear upper part A of the left cover as shown above to release the hooks 5 Pull the front bottom part of the left cover A as shown above to release the hooks 6 Remove the Left cover A as shown above There are many hooks and tabs inside the left cover See the images below in the Note section before removing the left cover ...

Page 48: ...Exterior Covers M016 M017 4 6 SM NOTE ...

Page 49: ...n the rear cover A 4 Slide the shaft B in the direction of the blue arrow and remove the rear cover A 4 3 4 RIGHT COVER 1 Front cover p 4 3 2 Rear cover p 4 7 3 Right cover A x 3 hook at arrow mark There are many hooks and tabs inside the right cover See the images below in the Note section before removing the right cover ...

Page 50: ...Exterior Covers M016 M017 4 8 SM NOTE ...

Page 51: ...erior Covers SM 4 9 M016 M017 Replacement and Adjustment 4 3 5 TOP COVER 1 Front cover p 4 3 2 Left cover p 4 4 3 Rear cover p 4 7 4 Scanner unit p 4 21 5 Top cover A x 3 x 4 When installing the top cover ...

Page 52: ...wo paperweights A are lifted If they are not lifted to fit into the paper slot the paperweights A could be damaged Make sure that these paperweights A can be moved smoothly up and down after installing the top cover If these paperweights do not move smoothly try installing the top cover again ...

Page 53: ...eplacement and Adjustment 4 4 ADF 4 4 1 ADF UNIT 1 Left cover p 4 4 2 Disconnect the ADF harness A and ground wire B x 1 3 Open the ADF unit A 4 Release the three hooks of the right hinge A with a screw driver as shown above ...

Page 54: ...ADF M016 M017 4 12 SM 5 Lift the ADF unit 4 4 2 ORIGINAL TRAY 1 Open the ADF cover A 2 Original tray B Two tabs 4 4 3 ADF FEED UNIT 1 Open the ADF cover 2 Release the lock lever A 3 ADF feed unit B ...

Page 55: ...and Adjustment 4 4 4 ADF SEPARATION PAD 1 Open the ADF cover 2 ADF feed unit p 4 12 3 ADF separation pad A hook x 2 spring x 1 4 4 5 ADF FRONT COVER 1 ADF unit p 4 11 2 Original Tray p 4 12 3 ADF feed unit p 4 12 4 ADF front cover A x 1 ...

Page 56: ...4 6 ADF REAR COVER 1 ADF unit p 4 11 2 Original Tray p 4 12 3 ADF feed unit p 4 12 4 ADF rear cover A x 2 4 4 7 ADF COVER 1 ADF unit p 4 11 2 ADF front cover p 4 13 3 ADF rear cover p 4 14 4 ADF top cover A two tabs two hooks ...

Page 57: ...F SM 4 15 M016 M017 Replacement and Adjustment 4 4 8 ADF MOTOR 1 ADF unit p 4 11 2 Original Tray p 4 12 3 ADF feed unit p 4 12 4 ADF front cover p 4 13 5 ADF rear cover p 4 14 6 ADF drive unit A x 4 all s ...

Page 58: ...ADF M016 M017 4 16 SM 7 ADF motor assembly A x 2 8 ADF motor A x 2 ...

Page 59: ...17 M016 M017 Replacement and Adjustment 4 4 9 ORIGINAL SET SENSOR 1 ADF unit p 4 11 2 ADF feed unit p 4 12 3 ADF motor assembly p 4 15 4 Feed roller holder A x 1 5 Upper guide B x 2 6 Original set sensor A hooks ...

Page 60: ...ADF M016 M017 4 18 SM 4 4 10 ADF COVER OPEN SENSOR 1 Original tray p 4 12 2 ADF rear cover p 4 14 3 ADF cover open sensor A x 1 x 1 ...

Page 61: ...ADF SM 4 19 M016 M017 Replacement and Adjustment 4 4 11 ADF FEED SENSOR 1 ADF unit p 4 11 2 ADF feed unit p 4 12 3 Sensor cover A x 2 4 ADF feed sensor A hooks x 1 ...

Page 62: ...ADF M016 M017 4 20 SM 4 4 12 ADF DRIVE BOARD 1 Original tray p 4 12 2 ADF rear cover p 4 14 3 ADF drive board A no screws all plugs s and hooks ...

Page 63: ...nt 4 5 SCANNER UNIT 1 Front cover p 4 3 2 Left cover p 4 4 3 Rear cover p 4 7 4 Slide the scanner unit A in the direction of the blue arrow and remove it x 4 ground cable x 2 flat cable x 1 x 3 x 3 5 ADF unit p 4 11 6 Operation Panel p 4 22 7 Scanner Unit A ...

Page 64: ...Scanner Unit M016 M017 4 22 SM 4 5 1 OPERATION PANEL 1 Scanner unit p 4 21 2 ADF unit p 4 11 3 Turn the scanner unit over 4 Operation panel A x 3 hooks ...

Page 65: ...nit SM 4 23 M016 M017 Replacement and Adjustment 4 5 2 SCANNER TOP COVER 1 Scanner unit p 4 21 2 Turn the scanner unit over 3 Remove the six screws on the bottom of the scanner base A 4 Scanner top cover A hooks ...

Page 66: ... SCANNER CARRIAGE UNIT 1 Scanner unit p 4 21 2 Scanner top cover p 4 23 3 Slide the scanner carriage unit A to the right side 4 Loosen the timing belt A as shown above and remove it 5 Remove the flat cable A from the scanner carriage unit ...

Page 67: ...Scanner Unit SM 4 25 M016 M017 Replacement and Adjustment 6 Bar holder A x 1 7 Carriage bar A and scanner carriage unit B ...

Page 68: ...Scanner Unit M016 M017 4 26 SM 4 5 4 EXPOSURE LAMP 1 Scanner carriage unit p 4 24 2 Carriage top cover A x 2 x 1 3 Exposure lamp A hooks ...

Page 69: ... Replacement and Adjustment When reinstalling the exposure lamp Place the lamp cord wires as shown above Otherwise the top cover could pinch the lamp cords and damage them when reinstalling the top cover on the scanner carriage unit ...

Page 70: ...Scanner Unit M016 M017 4 28 SM 4 5 5 LAMP STABILIZER BOARD 1 Scanner carriage unit 2 Carriage bottom cover A x 2 3 Lamp stabilizer A x 1 ...

Page 71: ...t SM 4 29 M016 M017 Replacement and Adjustment 4 5 6 SCANNER MOTOR 1 Scanner carriage unit p 4 24 2 Scanner motor A x 3 3 Carriage rail A x 2 4 Ground plate B double sided tape 5 Conductance tape C 6 Scanner motor ...

Page 72: ...y damage your eyes 4 6 1 CAUTION DECAL LOCATIONS Caution decal is attached as shown below Be sure to turn off the main switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustment of the laser unit This machine uses a class IIIB laser beam with a wavelength of 648 to 663 nm and an output of 9 mW The laser can cause serious eye injury ...

Page 73: ...r Unit SM 4 31 M016 M017 Replacement and Adjustment 4 6 2 LASER UNIT 1 Front cover p 4 3 2 Left cover p 4 4 3 Rear cover p 4 7 4 Scanner unit p 4 21 5 Top cover p 4 9 6 Laser unit A x 3 ground screw x 3 x 2 ...

Page 74: ... main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 1 Laser unit p 4 31 2 Polygon mirror cover A x 2 3 Polygon mirror motor A x 4 x 1 Never touch the surface of the mirror with bare hands ...

Page 75: ...e with the rear side facing down resting on the table 4 Slide the paper feed shaft A to the left side x 2 5 Slide the paper feed roller B to right side and remove it hook After installing a new paper feed roller 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Paper Feed Life and then press OK key 4 Select Execute and then press OK key ...

Page 76: ...pring When reinstalling the friction pad follow this order 1 Replace the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the slot and then pull forward very slightly 4 7 3 PAPER END SENSOR 1 Set the machine with the rear side facing down resting on the table 2 Paper end sensor A hooks x 1 ...

Page 77: ...ont cover p 4 3 2 Left cover p 4 4 3 Right cover p 4 7 4 Pull out the paper tray 5 By pass lower guide plate A x 4 x 2 NOTE Reinstall the by pass lower guide plate A while pressing the spring B Be careful for the spring B and the ground plate C not to fall inside the machine during reinstallation ...

Page 78: ...cover by pass solenoid B x 1 8 Gear C hook 9 Slide the by pass feed roller shaft A to the left side and remove it 10 Remove the metal cover B from the by pass feed roller C 4 7 5 BY PASS FEED ROLLER FRICTION PAD 1 By pass feed roller p 4 35 2 By pass feed roller friction pad A hooks spring x 1 ...

Page 79: ...PASS FEED SENSOR 1 Front cover p 4 3 2 Right cover p 4 7 3 By pass feed sensor A hooks x 1 4 7 7 PAPER FEED CLUTCH 1 Top cover p 4 9 2 Scanner unit p 4 21 3 ECB p 4 57 4 Controller board p 4 58 5 FCU p 4 59 6 Release all harnesses A from the clamps 7 Harness guide plate B x 2 ...

Page 80: ...Paper Feed and Exit M016 M017 4 38 SM 8 Drive unit A x 5 x 1 x 2 timing belt 9 Paper feed clutch A x 1 x 1 ...

Page 81: ...xit SM 4 39 M016 M017 Replacement and Adjustment 4 7 8 RELAY CLUTCH 1 Drive unit p 4 37 Paper Feed Clutch 2 Relay clutch A x 1 4 7 9 REGISTRATION CLUTCH 1 Drive unit p 4 37 Paper Feed Clutch 2 Registration clutch A x 1 ...

Page 82: ...it M016 M017 4 40 SM 4 7 10 TONER END SENSOR 1 Drive unit p 4 37 Paper Feed Clutch 2 Reflective sensor with bracket A x 1 3 Reflective sensor B 4 7 11 PAPER EXIT SENSOR 1 Rear cover p 4 7 2 Paper exit sensor A x 1 hooks ...

Page 83: ...d and Exit SM 4 41 M016 M017 Replacement and Adjustment 4 7 12 RELAY SENSOR 1 Rear cover p 4 7 2 Relay sensor A x 1 hooks 4 7 13 INVERTER SENSOR 1 Duplex transport guide p 4 61 PSU 2 Inverter sensor A x 1 hooks ...

Page 84: ...Paper Feed and Exit M016 M017 4 42 SM 4 7 14 REGISTRATION ROLLER AND SENSOR 1 Pull out the paper tray 2 PSU p 4 61 ...

Page 85: ...ment and Adjustment PSU 3 Paper feed clutch p 4 37 Paper Feed Clutch 4 Relay clutch p 4 39 5 Registration clutch p 4 39 6 Heat insulating plate A x 2 7 Exit roller base B x 2 8 Imaging unit base A x 4 9 Remove the four screws in the right frame A ...

Page 86: ...Paper Feed and Exit M016 M017 4 44 SM 10 Remove the four screws in the left frame A 11 Registration unit A 12 Upper guide plate B 13 Registration roller A ...

Page 87: ...Paper Feed and Exit SM 4 45 M016 M017 Replacement and Adjustment 14 Registration sensor A ...

Page 88: ...Bushing x 1 spring x 2 gear x 1 as shown above Do not touch the transfer roller surface when reinstalling the new transfer roller After installing a new transfer roller 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Transfer Roller Life and then press OK key 4 Select Execute and then press OK key ...

Page 89: ...SING Switch off the main power unplug the machine from its power source and allow the fusing unit to cool before removing it 4 9 1 FUSING UNIT 1 Front cover p 4 3 2 Left cover p 4 4 3 Rear cover p 4 7 4 Entrance guide A x 1 5 Disconnect the three harnesses x 2 ...

Page 90: ...Fusing M016 M017 4 48 SM 6 Pass the cable A through the hole B inside the machine 7 Fusing unit C x 4 NOTE Make sure that the two bushings A remain be setting ...

Page 91: ...e A of fusing unit through the hole B outside after setting the fusing unit After installing a new fusing unit 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Fusing Unit Life and then press OK key 4 Select Execute and then press OK key ...

Page 92: ...Fusing M016 M017 4 50 SM 4 9 2 THERMOSTAT Do not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this 1 Fusing unit A x 3 2 Fusing upper cover A x 4 3 Thermostat A x 2 ...

Page 93: ...Fusing SM 4 51 M016 M017 Replacement and Adjustment 4 9 3 THERMISTOR 1 Fusing unit p 4 47 2 Fusing front cover A x 2 3 Thermistor A x 1 ...

Page 94: ...Fusing M016 M017 4 52 SM 4 9 4 FUSING LAMP 1 Fusing Unit p 4 47 2 Fusing side covers A x 2 each 3 Ground wires x 1 each 4 Fusing lamp A ...

Page 95: ... and Adjustment When reinstall the fusing lamp The flat terminal A must be placed on the right side of the fusing unit fusing cable side 4 9 5 HOT ROLLER 1 Fusing lamp p 4 52 2 Brackets A x 2 3 Hot roller A C ring x 2 gear x 1 bushing x 2 ...

Page 96: ...LER 1 Hot roller p 4 53 2 Pressure roller A Bearing x 2 4 9 7 HOT ROLLER STRIPPER PAWLS 1 Fusing unit p 4 47 2 Fusing unit upper cover p 4 50 3 Metal holders A 1 holder for each pawl x 2 each 4 Hot roller stripper pawls A 1 spring for each pawl ...

Page 97: ...MOTORS 4 10 1 MAIN MOTOR 1 Front cover p 4 3 2 Left cover p 4 4 3 Harness guide A x 2 4 Main motor B x 4 x 1 4 10 2 DUPLEX MOTOR FOR M017 1 Front cover p 4 3 2 Left cover p 4 4 3 Rear cover p 4 7 4 Right cover p 4 7 5 Top cover p 4 9 6 Duplex motor A x 2 x 1 ...

Page 98: ...trical Components M016 M017 4 56 SM 4 11 ELECTRICAL COMPONENTS 4 11 1 LAYOUT OF PC BOARDS A ECB Engine Controller Board B Controller Board C FCU Fax Control Unit behind the main controller board D USB Board ...

Page 99: ... Left cover p 4 4 3 ECB A x 4 all s Do not connect any connectors to CN181 when reinstalling the ECB A CN181 is only used for factory Do not change the dip switch The dip switch is only for factory use 4 EEPROM Electronically Erasable Programmable Read Only Memory A When installing the new ECB Engine Controller Board ...

Page 100: ...re included in the ECB Engine Controller Board replacement procedure Refer to ECB Engine Controller Board for details Do the following settings after installing a new EEPROM Input the PnP Name Destination in Maintenance mode Adjust registration in Maintenance mode Input serial number on the serial number input display after installing the new EEPROM Ask your supervisor about how to access the seri...

Page 101: ...Electrical Components SM 4 59 M016 M017 Replacement and Adjustment FCU 1 ECB p 4 57 2 Controller board p 4 58 3 Controller board bracket A x 3 4 FCU A x 4 ...

Page 102: ...Electrical Components M016 M017 4 60 SM USB Host Board 1 Left cover p 4 4 2 USB host board A x 2 x 1 ...

Page 103: ...he standard paper tray 2 Front cover p 4 3 3 Left cover p 4 4 4 Rear cover p 4 7 5 Right cover p 4 7 6 Scanner unit p 4 21 7 Top cover p 4 9 8 ECB p 4 57 9 Controller board bracket p 4 59 10 Drive unit p 4 37 Paper Feed Clutch 11 Disconnect three connectors in left frame x 1 12 Bracket A x 2 ...

Page 104: ...16 M017 4 62 SM 13 Main power switch bracket A in right frame x 2 14 Remove the main power cord B as sown above x 2 15 Remove the ground wire and two connectors 16 Rear low cover A x 3 17 Entrance guide A 18 Fusing Unit p 4 47 ...

Page 105: ...lacement and Adjustment 19 For M017 only Duplex transport guide A x 2 20 For M017 only Set the machine with the front side facing down resting on the table 21 For M017 only Release the link A x 1 22 For M017 only Duplex cover A x 4 x 1 gear x 1 ...

Page 106: ...Electrical Components M016 M017 4 64 SM 23 PSU A x 4 x 1 ...

Page 107: ...6 M017 Replacement and Adjustment 4 11 3 CHARGE TERMINAL CASE 1 Right cover p 4 7 2 Charge terminal case A with the harness x 2 x 1 hooks 3 Remove the harness A x 4 4 Remove the four springs and terminal pins B 5 Charge terminal case C ...

Page 108: ...7 4 66 SM 4 12 OTHERS 4 12 1 COOLING FAN 1 Right cover p 4 7 2 Cooling fan A x 2 x 1 Install the Cooling fan A with its decal facing the outside of the machine 4 12 2 SPEAKER 1 Left cover p 4 4 2 Speaker A x 2 x 1 x 1 ...

Page 109: ...SM 4 67 M016 M017 Replacement and Adjustment 4 12 3 QUENCHING LAMP 1 Top Cover p 4 9 2 Release two hooks of the quenching lamp with the case A and remove it 3 Remove the quenching lamp A from the case hook x 3 ...

Page 110: ...st pattern before changing the paper registration setting 2 Enter the Maintenance Mode 3 Select Engine Maintenance and then press OK key 4 Select the Registration and then press OK key 1 Feed Direction 2 Vertical Adjustment 3 Horizontal Adjustment 4 Print Area 5 Press the Up or Down keys to set the registration value mm Increase the value to shift the print area in the plus direction Decrease to s...

Page 111: ...SYSTEM MAINTENANCE REFERENCE REVISION HISTORY Page Date Added Updated New None ...

Page 112: ......

Page 113: ... do the following Type the following keys in sequence Clear Stop 1 0 7 Hold down the Start Key until the Maintenance Mode screen is displayed Note This should take about 3 seconds Selecting an Item To select an item press the Up or Down key Going into the Next Level Returning to the Previous Level To go into the next level of an item select an item then press the OK key To return to the previous l...

Page 114: ...plays the PDL Firmware Version Counter Printer Counter Displays the following counters of the printer engine Total Page Scanner Counter Displays the sum total of scanner counters for each mode Total Page Black Page Color Page ADF Used Jam Counter Displays the number of paper jams at each location Total ADF Outer Inner Tray1 Misfeed Tray2 Misfeed Duplex Misfeed Bypass Tray Misfeed Print Reports G3 ...

Page 115: ...tion of plain paper for tray1 If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Tray1 Thick Paper Adjusts the vertical registration of thick paper for tray 1 If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Registration Vert Tray1 Thin Paper Adjusts the vertical...

Page 116: ...lt 0 1 mm step Registration Horiz Bypass Adjusts the horizontal registration for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Bypass Plain Paper Adjusts the vertical registration of plain paper for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 ...

Page 117: ...Vert Dup Thin Paper Adjusts the vertical registration of thin paper for the back side in duplex mode If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Dup Thick Paper Adjusts the vertical registration of thick paper for the back side in duplex mode If the machine settings are reset to the factory defaults this value does not ch...

Page 118: ...artridge AIO information Kind ID Toner End History Displays the toner cartridge AIO information Toner End History Refill Flag Status Displays the toner cartridge AIO information Refill flag status Unit Print Counter Displays the toner cartridge AIO information Unit Print Counter OPC Life Info OPC Rotation Time Displays the OPC life information OPC rotation time Pre OPC Rotation Time Displays the O...

Page 119: ... Paper Feed Roller Paper Feed Roller Pages Displays the EM counter Paper Feed Roller pages Remain of Fusing Unit Displays the total counter Remain of Fusing Unit Fusing Unit Time Displays the EM counter Fusing Unit time Fusing Unit Pages Displays the EM counter Fusing Unit pages Total Counter Info Engine Counter Displays the total counter Engine Clear Engine Memory Resets the engine settings store...

Page 120: ...p Polygon Motor Output check Polygon Motor Tray2 Motor Output check Tray2 Motor Dup Motor Normal Output check Duplex Motor Normal Dup Motor Reserve Output check Duplex Motor Reverse Paper Buckle Amount Vert Tray1 Plain Paper Adjusts the amount of paper buckle at the registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert Tray1 Thick Paper Vert Tray1 Thin Paper Adjusts the ...

Page 121: ...ts the amount of paper buckle at the registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert Dup Thin Paper Vert Dup Thick Paper Fusing Unit Temperature Plain Paper Adjusts the fusing temperature for plain paper 150 to 190 175 Default 5 C step Thick1 Paper Adjusts the fusing temperature for thick 1 paper 160 to 200 185 Default 5 C step Thick2 Paper Adjusts the fusing tempe...

Page 122: ... 200 185 Default 5 C step Recycled Adjusts the fusing temperature for recycled paper 150 to 180 160 Default 5 C step Charge Bias Adjusts the charge bias 1100 to 1300 1200 20 step Developer Bias Adjusts the developer bias 270 to 330 300 15 step Trans Roller Bias Adjusts the transfer roller bias 6 to 6 0 1 step Subscan Magnification Adjusts the sub scan magnification 8 to 8 0 1 step Toner Near End T...

Page 123: ...hen Replace Print Cartridge remains in display Then a new AIO cartridge must be installed This feature is a safety measure to prevent the used toner tank from becoming full there is no toner overflow detection mechanism Test Pattern Prints the test pattern Curl Control mode Corrects the face curl of paper 0 OFF 28ppm 1 Sets the engine speed at 14ppm after printing 1 minute 2 Sets the engine speed ...

Page 124: ...Reg Adjusts the Flatbed Scan main scan registration 2 0 to 2 0 0 Default 0 1 mm step Flatbed Sub Reg Adjusts the Flatbed Scan sub scan registration 2 0 to 2 0 0 Default 0 1 mm step Size Adjust ADF Main Reg Adjusts the ADF Scan main scan magnification 0 9 to 0 9 0 Default 0 1 step ADF Sub Reg Adjusts the ADF Scan sub scan magnification 0 9 to 0 9 0 Default 0 1 step Flatbed Main Reg Adjusts the Flat...

Page 125: ... analogue signals on the telephone line 0Km Default 1 8Km 3 6Km 7 2Km Protocol Definition Training Retries This sets the number of training retries to be repeated before automatic fallback 1 Time 2 Times Default 3 Times 4 Times Encoding Sets the compression method for Tx Rx MMR MR MH Default MR MH MH Protocol Definition Timer T0 Timer Timeout for response from the called station in automatic sendi...

Page 126: ...Only After the line is connected via the external telephone the machine can detect a CNG signal for the time length specified by this setting 5 Sec Default 10 Sec CNG Cycles Number of CNG cycles to be detected This setting is only effective for FAX TAD mode 1 5 Cycle Default 2 0 Cycle RX Settings Tone Sound Monitoring Determines the period when tones from the line are monitored No Monitoring Up To...

Page 127: ... 4 Times 5 Times Overseas Comm Mode Settings Overseas Comm Mode This sets the machine to ignore a DIS signal sent from the called station once in a sending operation Off Default Ignore DIS Once Minimum Time Length If this setting is set to On the machine detects the CNG signal after the line is connected If it is set to Off the machine detects the CNG signal as long as the line is connected 100 Ms...

Page 128: ...level of DTMF tones 12 dBu 11 dBu 10 dBu 8 dBu 6 dBu DTMF Delta Sets the level difference between high band frequency signals and low band frequency signals when sending DTMF tones 2 dBu 3 dBu 1Dial Tone Detection Wait Time The machine starts dialing after the specified interval without detection of a dial tone when Dial tone detection is set to No detection 3 5 Sec Default 7 0 Sec 10 5 Sec 14 0 S...

Page 129: ... BT Level DFU 35 dB 36 dB 37 dB 38 dB 39 dB BT Cadence DFU 0 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 50 0 75 Comm Settings RTN Rate The machine checks the actual data reconstruction errors and then transmits an RTN depending on the decoding error rate that is set by this setting Number of lines containing an error per page Total number of lines per page 10 15 V34 Modem DFU Permitted Default Prohib...

Page 130: ...cation error occurs Disabled Default Not Disabled First TX Speed Sets the first transmission speed choice before fallback 2400 Bps 4800 Bps 7200 Bps 9600 Bps 12000 Bps 14400 Bps 16800 Bps 19200 Bps 21600 Bps 24000 Bps 26400 Bps 28800 Bps 31200 Bps 33600 Bps Default Symbol Rate This setting limits the transmission speed range in V 34 mode by masking the desired symbol rate s Not Used Default 3429 S...

Page 131: ...s to an upper level Execute Resets all the settings to factory default Clears resets the contents of the controller board memory all data programmed by the user log data to factory default After executing initial setup menu starts after power on CTL Maintenance CTL Maintenance PDL Mode ON PDL Settings is shown Default OFF PDL Settings is hidden ...

Page 132: ...select the item press the Up or Down key Going into the Next Level Returning to the Previous Level To go into the next level of an item select an item then press the OK key To return to the previous level of an item press the Return key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears ...

Page 133: ...s the DTMF tone test Tone Executes the DTMF tone test Tone Stop Executes the Stop DTMF tone test Modem Test V34 33600 bps Generates the V34 33600 bps signal V34 28800 bps Generates the V34 28800 bps signal V17 14400 bps Generates the V17 14400 bps signal V17 12000 bps Generates the V17 12000 bps signal V17 9600 bps Generates the V17 9600 bps signal V17 7200 bps Generates the V17 7200 bps signal V2...

Page 134: ...Service Program Mode M016 M017 5 22 SM Fax Test V21 300 bps Generates the V21 300 bps signal Signal Stop Generates the Stop signal ...

Page 135: ...s sheet as shown below Check the configuration page or maintenance page when doing machine maintenance To Print the Configuration Page Maintenance Page 1 Turn on the machine 2 Press the User Tools key 3 Press the Up or Down key to select Reports Print and then press the OK key 4 Press the Up or Down key to select Configuration Page or Maintenance Page and then press the OK key 5 The configuration ...

Page 136: ...the entries sorted by Speed Dial registration number Sort By Name Prints the list with the entries sorted by name Scan Directory List Prints a list of scan destinations Scan Transmission Log Prints a scan transmission report Total Counter Total Counter The total counter incremented by the engine controller board each time the board issues a print command to the engine The value is calculated as fo...

Page 137: ... and Engine FW version 5 3 2 UPDATING THE CONTROLLER FIRMWARE Using the following procedure to update the controller firmware be sure to print the configuration page both before and after the update Comparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it will vary in parts depending on which vers...

Page 138: ...r a network connection enter the machine s IP address in MFP IP Address B and then click F W Update NET C 7 The message Download complete appears Do not turn the main power off from this point until the update procedure is completed 8 The following message appears on the screen Firmware is Updating 9 Wait until the update is finished Do not touch the machine during updating 10 The update is finish...

Page 139: ...ct any network and phone line cables and when updating firmware via LAN cable first disconnect any USB and phone line cables 1 Prepare PC USB cable or network cable 2 Download the firmware file to your computer 3 Make a folder on a local drive of your computer and save the files there 4 Connect a USB cable between your computer and the machine 5 Click the FWUpdateToolSP exe file to execute the upd...

Page 140: ...rmware is Updating appears You will see the progress percentage appear while the update is in progress Do NOT turn the main power of the machine off during updating 9 The update is finished when Firmware Update Done Please Reboot Engine appears 10 Turn the main power of the machine off and then back on 5 3 4 UPDATING THE BOOT LOADER FIRMWARE This is also listed on the configuration page but this f...

Page 141: ...ll not be correctly updated and the machine may not start up normally If the machine does not start up normally the controller firmware and or the engine firmware will need to be updated again When the machine does not start up normally in most cases the panel display will indicate one of the following two conditions When attempting to restart the machine the LCD panel display indicates Initializi...

Page 142: ...r while F W file is transmitted Check USB cable connection Check the installation of USB Print Driver if it is available Check MFP status if it is available F W file transmission can not be completed Transmission will be canceled if timeout Check USB cable connection Check USB Print Driver if it is available Check MFP status if it is available Can t open ROM file Please check ROM file F W file doe...

Page 143: ...i EngImageFile Check the download file and fw update tool is in the same folder New Version Update FW AIO FW is transmitting Not available Eng FW version Update Eng FW Engine FW is transmitting Not available Firmware is Updating AIO FW is updating Not available Eng Firmware is Updating Engine FW is updating Not available FW Update Done Please reboot the Machine F W update is completed Please reboo...

Page 144: ... is available 3 Check MFP and PC IP address setting 4 Check PC firewall setting about FTP F W file transmission can not be completed Transmission will be canceled if timeout 1 Check network cable connection 2 Check MFP status if it is available Can t open ROM file Please check ROM file F W file does not exist Check the download file name in setting ini ImageFile Check the download file and fw upda...

Page 145: ... AIO FW is transmitting Not available Eng FW version Update Eng FW Engine FW is transmitting Not available Firmware is Updating AIO FW is updating Not available Eng Firmware is Updating Engine FW is updating Not available FW Update Done Please reboot the Machine F W update is completed Please reboot the Machine ...

Page 146: ...ing Other MFP functions are running Please wait F W update is completed Please wait other MFP functions are completed FW Update Done Please reboot the Machine F W update is completed Please reboot the Machine Machine loses communication Please check FW Update Done Then reboot the Machine F W file has transmitted Polling F W update progress fail Do not reboot engine till Engine Panel display Firmwa...

Page 147: ...te is running Other MFP functions are running Please wait F W update is completed Please wait other MFP functions are completed FW Update Done Please reboot the Machine F W update is completed Please reboot the Machine Machine loses communication Please check FW Update Done Then reboot the Machine F W file has transmitted Polling F W update progress fail Do not reboot engine till Engine Panel disp...

Page 148: ......

Page 149: ...TROUBLESHOOTING REVISION HISTORY Page Date Added Updated New None ...

Page 150: ......

Page 151: ...the main switch off and on if an SC code is displayed 3 First disconnect then reconnect the connectors before replacing the PCBs if the problem concerns electrical circuit boards 4 First check the mechanical load before replacing motors or sensors if the problem concerns a locked motor Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related ...

Page 152: ...ling while the polygon mirror motor is rotating Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective 1 Turn the main power off on the machine 2 Replace the interface harness of the laser optics unit 3 Replace the laser optics unit 220 Beam Synchronize error The laser synchronizing detection signal for LD is not output within 400m...

Page 153: ...ec Thermistor disconnected causes extremely low temperature reading Thermistor damaged and short circuited causes extremely high temperature reading 1 Turn the machine s main power off and then on 2 Replace the thermistor SC 4xx Image Transfer and Transfer Error 491 Bias leak An error signal is detected for 0 2 seconds when changing the development unit Defective transfer roller Defective high vol...

Page 154: ... motor lock signal every 100ms for seven times consecutively after the main motor started to rotate stably Overload of Torque load overload Defective main motor Disconnect or defective motor harness 1 Turn the machine s main power off and then on 2 Check or replace the main motor if the torque load is normal 3 Replace the motor harness 530 Fusing Fan Motor Error The FAN lock signal High for 10 sec...

Page 155: ...issue this SC code and cannot be operated 542 Fuser reload error This SC is issued if one of following conditions occurs The fusing temperature rises 8 C or less in 1 5 seconds and this continues 5 times consecutively or The fusing temperature has not reached 45 C within 9 seconds after the fusing lamp comes ON while the machine is warming up or The fusing unit does not attain reload temperature w...

Page 156: ...chine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 544 High temperature error Hardware During stand by mode or a print job the detected heating roller temperature reaches 250 C Defective ECB Defective PSU 1 Replace the ECB 2 Replace the PSU Execute Fuser SC Reset to recover the machine after completing the recovery procedure O...

Page 157: ...47 Zero cross error The zero cross signal is detected three times even though the fusing lamp relay is off when turning on the main power The zero cross signal is not detected for 3 seconds even though the fusing lamp relay is on after turning on the main power or closing the front door The detection error occurs twice or more in 11 zero cross signal detections This error is defined when the detec...

Page 158: ...rocedure Otherwise the machine continues to issue this SC code and cannot be operated 559 Fuser 3times jam error The paper jam counter for the fusing unit reaches 3 The paper jam counter is cleared if the paper is fed correctly This SC is activated only when this function is enabled with Engine Maintenance default OFF Defective fusing unit Defective fusing control 1 Clear this SC to send a command...

Page 159: ... not connected Defective EEPROM 1 Installing the EEPROM 2 Replacing the EEPROM 688 CTL_PRREQ_N signal does not come The ECB does not receive a memory address command from the controller 20 seconds after paper is in the position for registration Defective controller board Communication error 1 Turn the machine s main power off and then on 2 Check if the controller board is firmly connected to the E...

Page 160: ...tridge OPC drum Abnormal image at 94 2 mm intervals Fusing unit Pressure roller Abnormal image at 93 1 mm intervals Fusing unit Hot roller Abnormal image at 100 5 mm intervals Paper feed roller 6 2 2 TEST PAGE PRINTING When you check an image problem or other problems it might be necessary to print a test page Follow the test page print procedure below to print a test page Test Page Print Procedur...

Page 161: ... procedure below to print a test pattern Test Pattern Print Procedure 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Test Pattern and then press OK key 4 The following three test pattern pages Checker flag Grid pattern Trimming pattern are printed Test pattern samples ...

Page 162: ...tervals This is because low humidity conditions tend to cause variations in light sensitivity across the surface of the drum Selecting On for Low Humidity Mode under Machine Settings may help to prevent these lines from appearing When the humidity mode setting is enabled the drum is rotated slightly every 15 minutes This keeps the light sensitivity constant across the entire surface of the drum ...

Page 163: ...17 Trouble shooting 6 3 JAM 6 3 1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below Paper Jam 1 Registration Sensor 2 Tray2 Paper Feed Sensor 3 Inverter Sensor 4 Paper Exit Sensor 5 Relay Sensor ...

Page 164: ...M017 6 14 SM Original Jam 1 ADF Feed Sensor 2 Original Set Sensor 6 3 2 JAM MESSAGE LIST Here is a list of common jam messages a description of the causes See the drawing shown above to check the sensor location ...

Page 165: ... convey sensor Tray2 paper feed sensor 2 Paper does not reach registration sensor Registration sensor 1 Duplex Jam Duplex Misfeed Jam Paper does not reach registration sensor duplex feed tray Registration sensor 1 Paper does not reach duplex entry sensor Relay sensor 5 Paper does not reach duplex exit sensor Inverter sensor 3 Inner Jam Paper stayed on registration sensor Registration sensor 1 Pape...

Page 166: ... Tray2 paper feed sensor 2 Inner Jam Registration sensor 1 Outer Jam Paper exit sensor 4 Duplex Jam Duplex MIsfeed Jam Relay sensor 5 Inverter sensor 3 Original Jam Jam message Cause ADF Jam Open ADF Cover and Clear Jam ADF Feed sensor 6 Original set sensor 7 ...

Page 167: ...ENERGY SAVING REVISION HISTORY Page Date Added Updated New None ...

Page 168: ......

Page 169: ...y in this diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will be different For example if the timers are all set to 240 min the grey area will disappear and no energy is saved before 240 min expires Timer Settings The user can set these timers with User Tools Menu Admin Settings Power Saver Energy Sa...

Page 170: ...e effects on the environment of extra energy use If it is necessary to change the settings please try to make sure that the Energy Saver Mode2 Timer is not too long Try with a shorter setting first such as 30 min then go to a longer one such as 60 min if the customer is not satisfied If the timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has expir...

Page 171: ...ESS OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half ...

Page 172: ...ages on both sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Total counter This machine has a total sides printed counter only so a duplex print is counted as two not one You can check the total counter in the Maintenance Mode or on the Maintenance Page Total counter Maint...

Page 173: ...0 10 20 If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 2 1 2 4 4 2 2 2 5 5 3 2 3 10 10 5 5 5 20 20 10 10 10 ...

Page 174: ... 6 SM Duplex 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 1 2 2 4 4 1 3 2 5 5 2 3 3 6 6 2 4 3 7 7 2 5 4 8 8 2 6 4 9 9 3 6 5 10 10 3 7 5 11 11 3 8 6 12 12 3 9 6 ...

Page 175: ...M016 M017 SERVICE MANUAL APPENDICES REVISION HISTORY Page Date Added Updated New None ...

Page 176: ......

Page 177: ...2 PRINTER 1 4 1 1 3 COPIER 1 5 1 1 4 SCANNER 1 7 1 1 5 FAX 1 8 1 2 SUPPORTED PAPER SIZES 1 10 2 APPENDIX SP MODE TABLES 2 1 2 1 SERVICE MENU 2 1 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 3 1 SERVICE CALL CONDITIONS 3 1 3 2 ERROR MESSAGES 3 2 3 2 1 OVERVIEW 3 2 3 2 2 ERROR MESSAGES LIST 3 2 3 2 3 FAX ERROR CODE 3 6 Basic error code structure 3 6 Error code table 3 8 ...

Page 178: ......

Page 179: ...SM Appendix i M016 M017 APPENDIX SPECIFICATIONS ...

Page 180: ......

Page 181: ...8 envelopes 20 postcards Optional paper feed unit Plain paper 250 sheets 80g m2 Output tray Face down 125 sheets Paper size Main tray A4 A5 Letter Legal B5 HLT A6 Executive Postcard Custom size Max 216 x 356mm 8 5 x 14 inch Min 100 x 148mm 3 937 x 5 8 inch By pass tray A4 A5 A6 Letter Legal HLT Executive Postcard B5 Envelope Custom size Max 216 x 356mm 8 5 x 14 inch Min 90 x 148mm 3 5 x 5 8 inch D...

Page 182: ... H 420 x 397 x 442 mm 16 5 x 15 6 x 17 4 inch Without Option Weight M016 17 1 Kg 37 7 lb M017 18 0 Kg 39 7 lb With a starter AIO cartridge Energy Saver Mode Selectable 1 to 240 minutes 1 minute steps Power consumption Maximum NA TW Less than 850 W energy star compliant EU AP CN Less than 895 W energy star compliant Ready mode 120W Power save mode 70 W energy saver mode1 10 W energy saver mode2 Pow...

Page 183: ... M016 M017 Appendix Specifications Standby Mode Less than 40 dB A Energy Save Mode Less than 40 dB A Warm up time Less than 30 seconds Machine life 5 years 200 000 prints whichever comes first Environmental Standard Energy star program M017 ...

Page 184: ... 600 dpi RET 1200 x 600 dpi Toner save mode Supported Warm up time Less than 30 seconds First print time Less than 8 seconds Duplex print Supported M017 only Interface option USB 2 0 10 100 Base TX Network Protocol TCP IP IPP Memory Standard 128MB Operation System PCL Windows XP 2000 2003server Vista Windows 2008 server PS3 Windows XP 2000 2003server Vista Windows 2008 server Macintosh 10 2 8 ...

Page 185: ...e Copy Platen B W 20 cpm A4 21 cpm LT FC 20 cpm A4 21 cpm LT ADF B W 20 cpm FC 20 cpm A4 B W 21 cpm FC 21 cpm LT Multiple Document Single Copy ADF B W 20 cpm FC 10 cpm Multiple copy Up to 99 Resolution H x V Scanning 600 x 600 dpi Flatbed 600 x 300 dpi ADF Printing 600 x 600 dpi Grayscale 256 levels Reduction Enlargement Fix 50 71 100 141 200 Custom 25 400 in 1 steps Copy mode Text Photo Mixed Mem...

Page 186: ...ix APS AMS No No Auto Tray Switch No Directional Magnification No Directional Size Magnification No Photo Mode Yes Auto Start No User Program No Electronic Sorting Standard collation ADF only Image Rotation No Series Copy No ...

Page 187: ...Gray scale 256 levels Scan modes speed A4 200dpi Compression Less than 5 sec Maximum original size Platen Width max Up to 216mm Length max Up to 297mm ADF Width max Up to 216mm Length max Up to 356mm Scan Depth 16 bits color processing input 8 bits color processing output PC Interface USB2 0 10 100Base TX TWAIN Compliment TWAIN WIA Scanner utilities and Drivers TWAIN Driver Scanner utility PageMan...

Page 188: ...Standard One connection Answering Machine Interface Standard Monitor Speaker 3 Level Document size ADF Width 139 7 to 215 9mm 5 5 to 8 5 ADF Length 139 7 to 355 6mm 5 5 to 14 Flatbed Width 216mm Flatbed Length 297mm Scanning width Max 215 9 mm 8 5 Printing width Max 215 9 mm 8 5 Gray scale 256 levels Polling type None Resolution Standard 200dpi x 100dpi 8 dot mm x 3 85 line mm Fine Photo 200dpi x ...

Page 189: ... 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400bps SAF Memory 100 pages ITU No 1 chart Memory Backup 1 hour One touch dial 20 Abbreviated dial 50 Broadcasting 100 stations Communication source Public switched telephone network PC Fax utility Available Automatic re dial Available Auto Answer 3 5 rings Default 3 rings ...

Page 190: ...el driver C Need to input paper size by operation panel and driver N Not supported Type SEF LEF Size Input Tray Auto Duplex Standard Tray Option PFU Bypass Tray A4 SEF 210x297 A A B C B5 SEF 182x257 A A B N A5 SEF 148x210 A A B N LEF 210x148 N N C N B6 SEF 128x182 B N B N LEF 182x128 N N N N A6 SEF 105x148 B N B N LEF 148x105 N N N N Postcard SEF 100 x 148 C N C N LEF 148 x 100 N N N N SEF 200 x 1...

Page 191: ...81 2 B B B N LEF 81 2 x 51 2 N N N N Executive SEF 71 4 x101 2 A N B Y F SEF 8 x 13 B N B N Foolscap SEF 81 2 x 13 B N B N Folio SEF 81 4 x 13 B N B N 16 Kai SEF 195 x 267 B N B N Env 10 SEF 41 8 x 91 2 N N B N Env Monarch SEF 37 8 x 71 2 N N B N Env C5 SEF 162 x 229 N N B N Env C6 SEF 114 x 162 N N B N Env DL SEF 110 x 220 N N B N Width 100 216mm C N C N Length 148 156mm C N C N Width 90 216mm N ...

Page 192: ......

Page 193: ...APPENDIX SP MODE TABLES ...

Page 194: ......

Page 195: ...Service Menu SM Appendix 2 1 M016 M017 Appendix SP Mode Tables 2 APPENDIX SP MODE TABLES 2 1 SERVICE MENU See Main Chapters for Service Program Mode ...

Page 196: ......

Page 197: ...APPENDIX TROUBLESHOOTING GUIDE ...

Page 198: ......

Page 199: ...Service Call Conditions SM Appendix 3 1 M016 M017 Appendix Trouble shooting Guide 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 SERVICE CALL CONDITIONS See Main Chapters for Service Call Conditions ...

Page 200: ...ck switches or actuator mechanism 010 AIO Set Error Black AIO not set Defective connection of the ID chip terminal on the black AIO 1 Install the AIO 2 Reinstall or replace the AIO 014 Waste Toner Bottle Set Error Waste toner bottle not set Disconnected or defective harness of the waste toner bottle set sensor Defective waste toner bottle set sensor 1 Install the waste toner bottle 2 Check or repl...

Page 201: ...quested by the job does not match the paper in the tray Selection error for the paper feed and paper exit location in duplex mode Check the paper feed and exit location in the user menu mode 050 Jam Error No Feed from Tray 1 Paper slipped Remove the paper jam at tray 1 052 Jam Error No Feed from Optional Tray Paper slipped Remove the paper jam at the optional tray Tray 2 055 Inner Jam Error Regist...

Page 202: ... around the rollers in the fusing unit Remove the paper jam at the paper exit sensor or in the fusing unit 070 Printing Error No Paper No paper in the tray Put paper in the tray 080 Toner Near End Black AIO 081 Toner End Black AIO Black toner near end or end Replace the black AIO 088 Waste Toner Bottle Near Full 089 Waste Toner Bottle Full Waste toner bottle near full or full Replace the waste ton...

Page 203: ...le shooting Guide 999 Color Registration MUSIC Error Color registration MUSIC failure This error is not displayed even if this error occurs It is just logged This error is automatically recovered after the color registration MUSIC has been done successfully ...

Page 204: ...ctivity Report Basic error code structure Error codes consist of six hexadecimal digits 0 5 Digit 5 far left TX or RX TX 1xxxxx RX 2xxxxx Digit 4 Coding MH MR MMR MH x1xxxx MR x2xxxx MMR x3xxxx Digit 3 MODEM mode V27ter nonECM xx1xxx V29 nonECM xx2xxx V17 nonECM xx3xxx V33 nonECM xx4xxx V34 xx5xxx V27ter ECM xx9xxx V29 ECM xxaxxx V17 ECM xxbxxx V33 ECM xxcxxx ...

Page 205: ...6 M017 Appendix Trouble shooting Guide Digit 2 MODEM speed 2400 xxx1xx 4800 xxx2xx 7200 xxx3xx 9600 xxx4xx 12000 xxx5xx 14400 xxx6xx 16800 xxx7xx 19200 xxx8xx 21600 xxx9xx 24000 xxxaxx 26400 xxxbxx 28800 xxxcxx 31200 xxxdxx 33600 xxxexx ...

Page 206: ...eral Normal No Error 0 STOP xxxx01 H W Error Xxxx1f RX T1 Time Out Not logged in activity report Scanner Error during TX 1xxx11 Memory Full during RX 2xxx14 TX Job Error TX Job Lost 1xxx18 TX Job deleted 1xxx19 Dial failure Connection Fail xxxx21 Dial Fail xxxx22 Redial All Failed xxxx23 ...

Page 207: ...ny FTT xxxx41 Too many CRP xxxx42 T2 Time Out xxxx43 DCN received xxxx44 Command Rec Error xxxx45 Resp Rec Error xxxx46 Invalid Command Response RX xxxx47 Remoter No RX capability xxxx48 T1 time out after EOM xxxx49 2 Phase C Error T2 Time Out xxxx50 Image Data not ready xxxx51 Phase C Time Out xxxx52 3 Phase D Error Retry Out xxxx60 T2 Time Out xxxx61 DCN received xxxx62 Too many CRP xxxx63 Too m...

Page 208: ...eived EOR ERR DCN xxxx66 Invalid Command Response RX xxxx67 Command Rec Error xxxx68 Resp Rec Error xxxx69 4 Phase E Error Time Out xxxx70 5 Other general Comm Error modem hang up xxxx80 V34 abort received xxxx81 V34 t1 timeout control channel error xxxx82 V34 t1 timeout primary channel error xxxx83 ...

Page 209: ... M355 PAPER FEED UNIT TK 1080 REVISION HISTORY Page Date Added Updated New None ...

Page 210: ......

Page 211: ...UNIT 1 2 1 2 PAPER FEED ROLLER 1 4 1 2 1 PAPER FEED ROLLER 1 4 1 3 FRICTION PAD 1 6 1 3 1 FRICTION PAD 1 6 1 4 PAPER FEED MOTOR AND GEARS 1 7 1 4 1 PAPER FEED MOTOR 1 7 1 4 2 PAPER FEED GEARS 1 8 1 5 PAPER TRAY BOARD 1 9 1 5 1 PAPER TRAY BOARD 1 9 1 6 PAPER TRAY UNIT SET SWITCH 1 10 1 6 1 PAPER TRAY UNIT SET SWITCH 1 10 1 7 SENSORS 1 11 1 7 1 PAPER FEED SENSOR 1 11 1 7 2 PAPER END SENSOR 1 11 ...

Page 212: ......

Page 213: ...dure Safety Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols See or Refer to Screws Connector Clamp Clip ring E ring ...

Page 214: ......

Page 215: ...REPLACEMENT AND ADJUSTMENT ...

Page 216: ......

Page 217: ... REPLACEMENT AND ADJUSTMENT 1 1 EXTERNAL COVERS AND PAPER FEED UNIT Turn off the main power switch and unplug the machine before attempting any procedure in this section 1 1 1 REAR COVER 1 Remove the paper tray unit from the main unit 2 Pull out the paper tray 3 Rear cover A x2 ...

Page 218: ...M355 1 2 SM 1 1 2 RIGHT COVER 1 Rear cover 1 1 2 Right cover A x2 1 1 3 PAPER FEED UNIT 1 Right cover p 1 2 2 Paper feed motor bracket p 1 8 3 Paper feed roller shaft gear A C ring x1 ...

Page 219: ...External Covers and Paper Feed Unit SM 1 3 M355 Paper Feed Unit TK1080 M355 4 Release paper feed roller shaft A C ring x1 bushing x1 5 Paper feed unit A x4 ...

Page 220: ...M355 1 4 SM 1 2 PAPER FEED ROLLER 1 2 1 PAPER FEED ROLLER Remove the paper feed roller 1 Right cover p 1 2 2 Remove a C ring A and a bushing B 3 Release the paper feed roller shaft A ...

Page 221: ...per feed roller 1 Attach the paper feed roller to the paper feed roller shaft 2 Reinstall the paper feed roller shaft correctly As shown in the above pictures the paper feed roller shaft must be installed behind the feeler A The left picture B is correct The right picture C is incorrect 3 Close the right cover first and then close the rear cover ...

Page 222: ...M355 1 6 SM 1 3 FRICTION PAD 1 3 1 FRICTION PAD 1 Pull out the paper tray 2 Turn the paper feed unit over and release two hooks A 3 Turn the unit over again and remove the friction pad B ...

Page 223: ...Paper Feed Motor and Gears SM 1 7 M355 Paper Feed Unit TK1080 M355 1 4 PAPER FEED MOTOR AND GEARS 1 4 1 PAPER FEED MOTOR 1 Right cover p 1 2 2 Paper feed motor A x2 x1 x1 ...

Page 224: ...M355 1 8 SM 1 4 2 PAPER FEED GEARS 1 Right cover p 1 2 2 Paper feed motor bracket A x3 x1 x1 3 Paper feed gears A each C ring x1 ...

Page 225: ...Paper Tray Board SM 1 9 M355 Paper Feed Unit TK1080 M355 1 5 PAPER TRAY BOARD 1 5 1 PAPER TRAY BOARD 1 Right cover p 1 2 2 Paper Tray Board x2 locking support x2 x 4 ...

Page 226: ...M355 1 10 SM 1 6 PAPER TRAY UNIT SET SWITCH 1 6 1 PAPER TRAY UNIT SET SWITCH 1 Paper feed unit p 1 2 2 Feeler A 3 Paper tray unit set switch A hook x2 ...

Page 227: ...FEED SENSOR 1 Right cover p 1 2 2 Release the actuator A from the slot of the paper feed sensor B 3 Paper feed sensor B all hooks x1 1 7 2 PAPER END SENSOR 1 Right cover p 1 2 2 Release the actuator A from the slot of the paper exit sensor B 3 Paper end sensor B all hooks x1 ...

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