Ricoh M C240FW User Manual Download Page 180

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Troubleshoot a problem

180

Repeating defects

Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings

Troubleshooting

Print Quality Test Pages

. For non-touch-screen printer models, press

to navigate

through the settings.

Summary of Contents for M C240FW

Page 1: ...section before using the product Notices Troubleshoot a problem Maintain the printer Use printer menus Scan Fax E mail Copy Print Secure the printer Set up install and conﬁgure Learn about the printer Safety information 13 12 11 10 9 8 7 6 5 4 3 2 1 User s Guide ...

Page 2: ...paper types 20 Supported paper weights 21 Set up install and configure 22 Selecting a location for the printer 22 Attaching cables 23 Setting up the printer to fax 25 Setting up the fax function using analog fax 25 Setting up the fax function using fax server 26 Setting up fax using a standard telephone line 27 Setting up fax in countries or regions with different telephone wall jacks and plugs 29...

Page 3: ...activating the Wi Fi network 50 Checking the printer connectivity 50 Printing the Menu Settings Page 50 Secure the printer 51 Erasing printer memory 51 Restoring factory default settings 51 Statement of Volatility 51 Print 52 Printing from a computer 52 Printing from a mobile device 52 Printing from a mobile device using Mopria Print Service 52 Printing from a mobile device using AirPrint 52 Print...

Page 4: ...cut 62 Fax 63 Using the automatic document feeder and scanner glass 63 Sending a fax 63 Using the control panel 63 Using the computer 63 Scheduling a fax 64 Creating a fax destination shortcut 64 Changing the fax resolution 64 Adjusting the fax darkness 64 Printing a fax log 64 Blocking junk faxes 65 Holding faxes 65 Forwarding a fax 65 Scan 66 Using the automatic document feeder and scanner glass...

Page 5: ... Quality 86 PostScript 87 PCL 88 Image 89 Paper 91 Tray Configuration 91 Media Configuration 91 Copy 94 Copy Defaults 94 Fax 97 Fax Defaults 97 E mail 104 E mail Setup 104 E mail Defaults 105 FTP 110 FTP Defaults 110 USB Drive 114 Flash Drive Scan 114 Flash Drive Print 117 Network Ports 119 Network Overview 119 Wireless 120 Wi Fi Direct 123 Ethernet 123 TCP IP 125 SNMP 127 IPSec 128 802 1x 130 ...

Page 6: ... 139 Maintain the printer 140 Checking the status of parts and supplies 140 Configuring supply notifications 140 Setting up e mail alerts 140 Viewing reports 140 Ordering parts and supplies 141 Ordering print cartridges 141 Ordering a waste toner bottle 141 Replacing parts and supplies 141 Replacing a print cartridge 141 Replacing the waste toner bottle 144 Cleaning printer parts 145 Cleaning the ...

Page 7: ...to the Wi Fi network 191 Issues with supplies 193 Replace cartridge printer region mismatch 193 Non Printer Manufacturer supply 193 Clearing jams 193 Avoiding jams 193 Identifying jam locations 195 Paper jam in the standard tray 196 Paper jam in the standard bin 198 Paper jam in the manual feeder 199 Paper jam in door B 200 Paper jam in the automatic document feeder 202 Paper feed problems 203 Env...

Page 8: ...he ADF 217 Scanner does not close 218 Scanning takes too long or freezes the computer 218 Scanner does not respond 218 Adjusting scanner registration 219 Adjusting ADF registration 219 Color quality problems 220 Modifying the colors in printed output 220 FAQ about color printing 220 The print appears tinted 221 Contacting customer support 222 Notices 223 Edition notice 223 GOVERNMENT END USERS 223...

Page 9: ...ice 231 Exposure to radio frequency radiation 231 Innovation Science and Economic Development Canada 231 Innovation Sciences et Développement économique Canada 231 European Community EC directives conformity 231 Restrictions 232 EU and other countries statement of radio transmitter operational frequency bands and maximum RF power 232 United Kingdom UK conformity 232 Restrictions or requirements in...

Page 10: ...his product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this ...

Page 11: ...s greater than 20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separat...

Page 12: ...uct is designed tested and approved to meet strict global safety standards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing proc...

Page 13: ...about the printer 13 Learn about the printer Printer configurations 1 Automatic document feeder ADF 2 ADF tray 3 ADF bin 4 Standard bin 5 Manual feeder 6 Standard 250 sheet tray 7 Control panel 1 7 5 2 3 6 4 ...

Page 14: ...ome screen 3 Back button Return to the previous screen 4 Start button Start a job depending on which mode is selected 5 Indicator light Check the status of the printer 6 Display View printer messages and supply status Set up and operate the printer Customizing the home screen 1 From the control panel touch Settings Device Visible Home Screen Icons 2 Select the icons that you want to appear on the ...

Page 15: ...nes Use the appropriate paper to prevent jams and help ensure trouble free printing Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in jams Do not use coated pape...

Page 16: ...ou use it Exposure of paper to moisture changes can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the...

Page 17: ...ail EN12281 2002 European Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from th...

Page 18: ...ities This action determines whether the ink in the preprinted form or letterhead affects print quality When in doubt contact your paper supplier When printing on letterhead load the paper in the proper orientation for your printer Supported paper sizes Paper size Standard 250 sheet tray Manual feeder Two sided printing ADF Scanner glass A4 210 x 297 mm 8 27 x 11 7 in A51 148 x 210 mm 5 83 x 8 27 ...

Page 19: ...x 14 in 4 Universal2 3 25 4 x 25 4 mm 1 x 1 in to 215 9 x 297 mm 8 5 x 11 69 in X X X X Universal2 3 105 x 148 mm 4 13 x 5 83 in to 215 9 x 355 6 mm 8 5 x 14 in X X X X 7 3 4 Envelope 98 4 x 190 5 mm 3 875 x 7 5 in 5 X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8 9 in 5 X X 10 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in 5 X X DL Envelope 110 x 220 mm 4 33 x 8 66 in 5 X X C5 Envelope 162 x 229 mm 6 38 x 9 01...

Page 20: ...ftware application 3 Load narrow paper with the short edge entering the printer first 4 Supports paper size only up to 216 x 297 mm 8 5 x 11 7 in 5 The standard 250 sheet tray supports only up to five envelopes at a time The optional 250 sheet tray supports up to 40 envelopes at a time Supported paper types Notes Labels envelopes and card stock always print at reduced speed Labels are supported fo...

Page 21: ...eder Two sided printing Light paper 60 74 9 g m2 grain long 16 19 9 lb bond Plain paper 75 90 3 g m2 grain long 20 24 lb bond Heavy paper 90 3 105 g m2 grain long 24 1 28 lb bond Card stock 105 1 162 g m2 grain long 28 1 43 lb bond X Card stock 163 200 g m2 grain long 43 1 53 lb bond X X Paper labels 131 g m2 35 lb bond X Envelopes 60 105 g m2 16 28 lb bond X ...

Page 22: ... product and easily accessible CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not place or use this product near water or wet locations Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper...

Page 23: ...appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY To reduce the risk of fire use only a 26 AWG or larger telecommunications RJ 11 cord when connecting ...

Page 24: ...ard wall jack RJ 11 DSL filter or VoIP adapter or any other adapter that allows you to access the telephone line to send and receive faxes Note To enable manual fax use a corded fax splitter 2 Ethernet port Connect the printer to a network 3 USB printer port Connect the printer to a computer 4 Power cord socket Connect the printer to a properly grounded electrical outlet ...

Page 25: ... or printer malfunction do not touch cables or the printer in the area shown while actively sending or receiving a fax Using the fax setup wizard in the printer Notes The setup wizard is available only if no device based fax such as analog or Fax over IP FoIP is configured Before using the wizard make sure that the printer firmware is updated For more information see Updating firmware 1 From the h...

Page 26: ...hen type the printer IP address in the address field Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax 3 From the Fax Mode menu select Fax Server and then click Save 4 Click Fax Server Setup 5 ...

Page 27: ...AL INJURY To reduce the risk of fire use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Setup 1 Printer is connected to a dedicated fax line 1 Connect one end of the telephone cable to the line port of the printer 2 Conne...

Page 28: ...e faxes automatically Connected to different wall jacks 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer to pick up calls two rings after the answering machine For example if the answe...

Page 29: ...of fire use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority The standard wall jack adopted by most countries or regions is RJ 11 If the wall jack or equipment in your facility is not compatible with this type of connection...

Page 30: ... of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device with a non RJ 11 connector to the same wall jack then connect it directly to the telephone adapter ...

Page 31: ...Setting up the printer to fax 1 From the home screen touch Settings Device Preferences Date and Time Configure 2 Configure the settings Configuring daylight saving time Note Make sure that fax is configured For more information see Setting up the printer to fax 1 From the home screen touch Settings Device Preferences Date and Time Configure 2 In the Time Zone menu select UTC user Custom 3 Configur...

Page 32: ...er is not listed then contact your provider and ask for the Primary SMTP Gateway Primary SMTP Gateway Port Use SSL TLS and SMTP Server Authentication settings 4 Touch OK Using the Settings menu in the printer 1 From the home screen touch Settings E mail E mail Setup 2 Configure the settings Notes For more information on the password see the list of e mail service providers For e mail service provi...

Page 33: ...ovider For e mail service providers that are not on the list contact your provider AOL Mail Setting Value Primary SMTP Gateway smtp aol com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Passwo...

Page 34: ...ation go to the Google Account Security page log in to your account and then from the Signing in to Google section click 2 Step Verification Setting Value Primary SMTP Gateway smtp gmail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credenti...

Page 35: ... Credentials Device UserID Your e mail address Device Password App password Note To create an app password go to the iCloud Account Management page log in to your account and then from the Security section click Generate Password Mail com Setting Value Primary SMTP Gateway smtp mail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mai...

Page 36: ...rization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled NetEase Mail mail 163 com Note Make sure that the SMTP service is enabled on your account To enable the service from the NetEase Mail home page click Settings POP3 SMTP IMAP and then enable either IMAP SMTP service or POP3 SMTP service Setting Value Primary SMTP Gateway smtp 163 com...

Page 37: ...on password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled Outlook Live These settings apply to outlook com and hotmail com e mail domains Setting Value Primary SMTP Gateway smtp office365 com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login ...

Page 38: ...ID Your e mail address Device Password Authorization code Note To generate an authorization code from the QQ Mail home page click Settings Account and then from the POP3 IMAP SMTP Exchange CardDAV CalDAV Service section click Generate authorization code Sina Mail Note Make sure that the POP3 SMTP service is enabled on your account To enable the service from the Sina Mail home page click Settings M...

Page 39: ...hu Mail home page click Options Settings POP3 SMTP IMAP and then enable either IMAP SMTP service or POP3 SMTP service Setting Value Primary SMTP Gateway smtp sohu com Primary SMTP Gateway Port 465 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e...

Page 40: ...entials Device UserID Your e mail address Device Password App password Note To create an app password go to the Yahoo Account Security page log in to your account and then click Generate app password Zoho Mail Setting Value Primary SMTP Gateway smtp zoho com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authent...

Page 41: ...nerate New Password Loading paper and specialty media Setting the paper size and type 1 From the home screen navigate to Settings Paper Tray Configuration Paper Size Type select a paper source 2 Set the paper size and type Configuring Universal paper settings 1 From the home screen touch Settings Paper Media Configuration Universal Setup 2 Configure the settings Loading trays CAUTION TIPPING HAZAR...

Page 42: ...side faceup Notes Load letterhead faceup with the header toward the back of the tray for one sided printing Load letterhead facedown with the header toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper fill indicator ...

Page 43: ...atch the size of the paper that you are loading 5 Insert the tray If necessary set the paper size and paper type from the control panel to match the paper loaded Loading the manual feeder 1 Adjust the guide to match the size of the paper that you are loading ...

Page 44: ...ing Load letterhead with the printable side facedown and the top edge entering the printer last for two sided printing Load envelope with the flap side down and against the right side of the paper guide 3 Feed the paper until its leading edge gets pulled in Notes To avoid paper jams do not force paper into the manual feeder Before loading another sheet wait for a message to appear on the display ...

Page 45: ...r screen Adding printers to a computer Before you begin do one of the following Connect the printer and the computer to the same network For more information on connecting the printer to a network see Connecting the printer to a Wi Fi network Connect the computer to the printer For more information see Connecting a computer to the printer Connect the printer to the computer using a USB cable For m...

Page 46: ...the Use menu select a print driver Notes To use the Macintosh print driver select either AirPrint or Secure AirPrint 4 Add the printer Updating firmware Some applications require a minimum device firmware level to operate correctly For more information on updating the device firmware contact your sales representative 1 Open a web browser and then type the printer IP address in the address field No...

Page 47: ...do the following a Click Apps select the application Configure b Click Export or Import Connecting the printer to a Wi Fi network Before you begin make sure that Active Adapter is set to Auto From the home screen touch Settings Network Ports Network Overview Active Adapter The Ethernet cable is not connected to the printer Using the wireless setup wizard in the printer Before using the wizard make...

Page 48: ... point in the address field Notes To know the IP address see the documentation that came with your access point If you are using a proxy server then temporarily disable it to load the web page correctly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PIN and then save the changes Configuring Wi Fi Direct Wi Fi Direct is ...

Page 49: ...he mobile device go to the settings menu 2 Tap Wi Fi and then select the printer Wi Fi Direct name Note The string DIRECT xy where x and y are two random characters is added before the Wi Fi Direct name 3 Enter the Wi Fi Direct password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been configured For more information see Configuring Wi Fi Dir...

Page 50: ...r connectivity 1 From the home screen touch Settings Reports Network Network Setup Page 2 Check the first section of the network setup page and confirm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be malfunctioning Contact your administrator for assistance Printing the Menu Settings Page From the home screen touch Settings R...

Page 51: ...o restore 3 Touch RESTORE 4 Follow the instructions on the display Statement of Volatility Your printer contains various types of memory that can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of ...

Page 52: ... it in the mobile device 1 From your Android mobile device launch a compatible application or select a document from your file manager 2 Tap Print 3 Select a printer and then adjust the settings if necessary 4 Tap Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certified pri...

Page 53: ...the settings if necessary 4 Print the document Printing from a flash drive This feature is available only in some printer models 1 Insert the flash drive Notes If you insert the flash drive when an error message appears then the printer ignores the flash drive If you insert the flash drive while the printer is processing other print jobs then Busy appears on the display 2 Select the document that ...

Page 54: ...d USB flash drives with full speed standard USB flash drives must support the File Allocation Table FAT system File types Documents Images PDF version 1 7 or earlier Microsoft file formats doc docx xls xlsx ppt pptx JPEG or jpg TIFF or tif gif bmp png pcx dcx Supported only in some printer models ...

Page 55: ...ed manually Repeat Job Expiration Set the expiration time for a repeat print job Note Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expi...

Page 56: ... configure the settings Print For other print jobs touch Held jobs select your user name select the print job configure the settings Print For Macintosh users Using AirPrint 1 With a document open choose File Print 2 Select a printer and then from the drop down menu following the Orientation menu choose PIN Printing 3 Enable Print with PIN and then enter a four digit PIN 4 Click Print 5 From the p...

Page 57: ...the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select a job to cancel Adjusting toner darkness 1 From the home screen touch Settings Print Quality Toner Darkness 2 Select a setting ...

Page 58: ...s postcards or photos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and output have the same paper size 2 From the home screen touch Copy and then specify the number of c...

Page 59: ...reen touch Copy Sides 3 Adjust the settings 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Copy Scale specify a scale value Note Changing the size of the original document or output after setting Scale restores the scale value to Auto 3 Copy the document Copying multiple pages onto a single s...

Page 60: ...the scanner glass 2 From the control panel navigate to Copy ID Copy 3 If necessary adjust the settings 4 Copy the document Creating a copy shortcut 1 From the home screen touch Copy 2 Configure the settings and then touch 3 Create a shortcut ...

Page 61: ... photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending an e mail Before you begin make sure that the SMTP settings are configured For more information see Configuring the e mail SMTP settings Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch E mail and then enter...

Page 62: ...E mail 62 Creating an e mail shortcut 1 From the home screen touch E mail 2 Configure the settings and then touch 3 Create a shortcut ...

Page 63: ...the arrow Sending a fax Note Make sure that fax is configured For more information see Setting up the printer to fax Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information If necessary adjust the settings 3 Send the fax Using the computer Before you begin make sure that the fax driver is i...

Page 64: ...ke sure that fax is configured For more information see Setting up the printer to fax 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 Touch Resolution and then adjust the setting 4 Send the fax Adjusting the fax darkness Note Make sure that fax is configured For more information see Setting up the printe...

Page 65: ...s View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Fax Setup Fax Receive Settings Holding Faxes 3 Select a mode 4 Apply the changes Forwarding a fax Note Make sure that fax is configured For...

Page 66: ...ies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Scanning to a computer Before you begin make sure that The printer firmware is updated For more information see Updating firmware The computer and the printer are connected to the same network For Windows users Note Make sure that the printer is added to the computer For more informati...

Page 67: ...t Feeder from the Scan Menu or enable Use Document Feeder If necessary configure the scan settings 4 Click Scan Scanning to an FTP server using a shortcut 1 Create an FTP shortcut a Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 ...

Page 68: ...tcut Type menu select Network Folder and then configure the settings d Apply the changes 2 Load an original document into the ADF tray or on the scanner glass 3 From the home screen touch Shortcuts Scan to Network 4 Select the shortcut Scanning to a flash drive This feature is available only in some printer models 1 Load an original document into the ADF tray or on the scanner glass 2 Insert the f...

Page 69: ...an the document Warning Potential Damage To avoid loss of data or printer malfunction do not touch the flash drive or the printer in the area shown while actively printing reading or writing from the memory device ...

Page 70: ...E mail Setup E mail Defaults FTP FTP Defaults USB Drive1 Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings USB Restrict external network access Security Login methods1 Certificate Management1 Login Restrictions Confidential Print Setup Erase Temporary Data Files Miscellaneous Reports Menu Se...

Page 71: ... 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Date and Time Configure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone Configure the printer date and time Date and Time Enable NTP On NTP Server Enable Authentication Configure the settings for Network Time Protocol ...

Page 72: ...gs out a user account automatically Note An asterisk next to a value indicates the factory default setting Eco Mode Menu item Description Print Sides 1 Sided 2 Sided Specify whether to print on one side or two sides of the paper Print Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page image...

Page 73: ... Note An asterisk next to a value indicates the factory default setting Remote Operator Panel Menu item Description External VNC Connection Don t Allow Allow Connect an external Virtual Network Computing VNC client to the remote control panel Authentication Type None Standard Authentication Set the authentication type when accessing the VNC client server VNC Password Specify the password to connec...

Page 74: ...mber of times that the alarm sounds when the cartridge is low Supplies Custom Supply Notifications Configure notification settings when the printer requires user intervention Note This menu item appears only in the Embedded Web Server E mail Alerts Setup E mail Setup Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e mail E mail Alerts Setup E mail Setup...

Page 75: ...times out if the SMTP server does not respond E mail Alerts Setup E mail Setup Reply Address Specify a reply address in the e mail E mail Alerts Setup E mail Setup Always use SMTP default Reply Address Off On Use the SMTP default reply address E mail Alerts Setup E mail Setup Use SSL TLS Disabled Negotiate Required Send an e mail using an encrypted link E mail Alerts Setup E mail Setup Require Tru...

Page 76: ...ated e mails E mail Alerts Setup E mail Setup Device Userid Specify the user ID to connect to the SMTP server E mail Alerts Setup E mail Setup Device Password Specify the password to connect to the SMTP server E mail Alerts Setup E mail Setup NTLM Domain Specify the domain name for the NTLM security protocol Error Prevention Jam Assist Off On Set the printer to check for jammed paper automatically...

Page 77: ...Auto Reboot Counter Show a read only information of the reboot counter Error Prevention Display Short Paper Error On Auto clear Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into the memory before printing it Jam Content Recovery Jam Recovery O...

Page 78: ...Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the time before the printer turns off Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Note An asterisk next to a value indicates the factory default setting Restore Factory Defaults Menu item Desc...

Page 79: ...Auto Set the USB port to run at full speed and disable its high speed capabilities Tray Configuration Show Tray Insert Message Off Only for unknown sizes Always Display a message to select paper size and type after inserting the tray Tray Configuration A5 Loading Short Edge Long Edge Specify the page orientation when loading A5 paper size Tray Configuration Paper Prompts Auto Manual Paper Set the ...

Page 80: ...ory such as number of pages and days remaining to the factory shipped level Supply Usage And Counters Fuser Reset ITM Reset Reset the Fuser and ITM counter Printer Emulations PS Emulation On Off Set the printer to recognize and use the PS data stream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during emulation Printer Emulations Emulator Security Reset Emulator A...

Page 81: ... Set a text point size value below which the high frequency screens are used when printing font data For example if the value is 24 then all fonts sized 24 points or less use the high frequency screens Device Operations Quiet Mode On Off Set the printer to operate in Quiet Mode Note Enabling this setting slows down the printer performance Device Operations Panel Menus Enable Disable Enable access ...

Page 82: ...t a diagnostic page that contains toner patch sensor calibration Scanner Configuration Scanner Manual Registration Print Quick Test Print a Quick Test target page Note Make sure that the margin spacing on the target page is uniform all the way around the target If it is not then the printer margins may need to be reset Scanner Configuration Scanner Manual Registration Front ADF Registration Flatbe...

Page 83: ...ize all information on nonvolatile memory Erase all printer and network settings Erase all shortcuts and shortcut settings Clear all settings and applications that are stored in the printer Visible Home Screen Icons Menu Description Copy E mail Fax Status Supplies Job Queue Change Language Held Jobs USB Scan to Computer Specify which icons to show on the home screen About this Printer Menu item De...

Page 84: ... Blank Pages Print Do Not Print Print blank pages that are included in a print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray 1 Specify the paper source for the sep...

Page 85: ...copies for each print job Print Area Normal Fit to page Whole Page Set the printable area on a sheet of paper Note An asterisk next to a value indicates the factory default setting Setup Menu item Description Printer Language PCL Emulation PS Emulation Set the printer language Note Setting a printer language default does not prevent a software program from sending print jobs that use another print...

Page 86: ...pecify the order in which held and confidential jobs are printed when Print All is selected Note An asterisk next to a value indicates the factory default setting Quality Menu item Description Print Mode Black and White Color Set the print mode Print Resolution 4800 CQ Set the resolution for the printed output Note 4800 CQ provides high quality output at maximum speed Toner Darkness Light Normal D...

Page 87: ...color conversions applied to each object on the printed page Color Correction Content is available only when Color Correction is set to Manual Color Adjust Calibrate the printer to adjust color variations in the printed output Note An asterisk next to a value indicates the factory default setting PostScript Menu item Description Print PS Error On Off Print a page that describes the PostScript erro...

Page 88: ...ailable symbol set 10U PC 8 Specify the symbol set for each font name Note A symbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific programs such as math symbols for scientific text Pitch 0 08 100 00 10 00 Specify the pitch for fixed or monospaced fonts Note Pitch refers to the number of fixed space character...

Page 89: ...ne Auto LF after CR On Off Set the printer to perform a line feed after a carriage return control command Print Timeout Disabled Enabled Set the printer to end a print job after it has been idle for the specified amount of time in seconds Note Print Timeout Time appears only when Print Timeout is enabled Print Timeout Time 1 255 90 Note An asterisk next to a value indicates the factory default set...

Page 90: ...Fit Width Adjust the image to fit the printable area Note When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting ...

Page 91: ...tes Off prompts the user to load the required paper size Letter A4 prints an A4 size document on letter when loading letter and letter size jobs on A4 paper size when loading A4 All Listed substitutes Letter A4 Note An asterisk next to a value indicates the factory default setting Media Configuration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of meas...

Page 92: ... only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 50 inches 8 50 25 216 mm 216 Height 1 14 inches 14 25 356 mm 297 Orientation Portrait Landscape 2 scans per side Off On Assign a scan size name and configure the scan settin...

Page 93: ... Plain Paper Card Stock Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type x Specify the texture weight and orientation of the paper loaded Note Custom Type is supported only in some printer models ...

Page 94: ...n color Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the number of page images to print on one side of a sheet of paper Print Page Borders On Off Place a border around each image when printing multiple pages on a single page Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Print multiple copies in sequence Copy from Size List of paper sizes Set the paper s...

Page 95: ...4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity during scanning Auto Color Detect Color Sensitivity 1 9 5 Area Sensitivity 1 9 5 Set the amount of color that the printer detects from the original document Contrast Best for Content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge On O...

Page 96: ...dmin Controls Menu item Description Allow Color Copies On Off Print copies in color Allow Save as Shortcut On Off Save custom copy settings as shortcuts Note An asterisk next to a value indicates the factory default setting ...

Page 97: ...mber Fax ID Fax Name Fax Number Notify fax recipients of your fax name or fax number Memory Use All receive Mostly receive Equal Mostly send All send Set the amount of internal printer memory allocated for faxing Note This menu item prevents memory buffer conditions and failed faxes Cancel Faxes Allow Don t Allow Cancel outgoing faxes before they are transmitted or cancel incoming faxes before the...

Page 98: ...Fine Set the resolution of the scanned image Note A higher resolution increases fax transmission time and requires more memory Original Size List of paper sizes Mixed Sizes Specify the size of the original document Content Type Text Text Photo Photo Graphics Improve the output result based on the content of the original document Darkness 1 9 5 Adjust the darkness of the scanned image Behind a PABX...

Page 99: ...o edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Automatic Redial 0 9 5 Adjust the number of redial attempts based on the activity levels of recipient fax machines Redial Frequency 1 200 minutes 3 Increase the time between redial attempts to increase the chance of sending fax successfully Enable ECM...

Page 100: ...m speed for sending fax Enable Color Fax Scans Off by Default On by Default Never Use Always Use Enable color scans for fax Auto Convert Color Faxes to Mono Faxes On Off Convert all outgoing color faxes to black and white Confirm Fax Number Off On Ask the user to confirm the fax number Dial Prefix Set a dialing prefix Note An asterisk next to a value indicates the factory default setting Fax Recei...

Page 101: ...ing Separator Sheet Source Tray X 1 Specify the paper source for the separator sheet Fax Footer On Off Print the transmission information at the bottom of each page from a received fax Fax Footer Time Stamp Receive Print Print the time stamp at the bottom of each page from a received fax Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Ena...

Page 102: ... Double or Triple Rings Only Set a distinctive ring pattern for incoming fax Auto Answer On Off Set the printer to receive fax automatically Fax Forwarding Print Print and Forward Forward Specify whether to forward received fax Forward To Destination 1 Destination 2 Specify where to forward received fax Note This menu item appears only when Fax Forwarding is set to Print and Forward or Forward Max...

Page 103: ...ssion error Receive Error Log Print Never Print on Error Print a log for fax receive failures Auto Print Logs On Off Print all fax activity Log Paper Source Tray x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary of all fax jobs Enable Call Log On Off View a summary of f...

Page 104: ...me of the primary SMTP server for sending e mail Primary SMTP Gateway Port 1 65535 25 Enter the port number of the primary SMTP server Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the p...

Page 105: ...ice Initiated E mail None Use Device SMTP Credentials Specify whether credentials are required for device initiated e mail Device Userid Specify the user ID and password to connect to the SMTP server Device Password NTLM Domain Specify the domain name for the NTLM security protocol Note An asterisk next to a value indicates the factory default setting E mail Defaults Menu item Description Subject ...

Page 106: ...ion and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Photo Graphics Improve the output result based on the content of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the s...

Page 107: ...ed Imaging Menu item Description Color Balance Cyan Red 4 to 4 0 Magenta Green 4 to 4 0 Yellow Blue 4 to 4 0 Adjust the color intensity during scanning Auto Color Detect Color Sensitivity 1 9 5 Area Sensitivity 1 9 5 E mail Bit Depth 1 bit 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi 300 dpi Set the amount of color that the printer detects from the original document Contrast Best for conte...

Page 108: ...n error message that the printer sends when an e mail exceeds its allowable file size Note You can type up to 1024 characters Send Me a Copy Never appears On by Default Off by Default Always On Send a copy of the e mail to yourself Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Default 5 95 50 Set...

Page 109: ...ses as shortcuts Note When set to Off the Save As Shortcut button does not appear on the e mail Destination screen Reset E mail Information After Sending On Off Restore the default e mail information after sending an e mail Note An asterisk next to a value indicates the factory default setting ...

Page 110: ... 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Note Archival Version and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Graphics Photo Improve the output result based on the content of the original document Color Black and White Gray Color Auto Specify the color when scanning an image ...

Page 111: ...scanned image Original Size List of paper sizes Mixed Sizes Set the paper size of the original document File Name Specify the file name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan Red 4 to 4 0 Magenta Green 4 to 4 0 Yellow Blue 4 to 4 0 Adjust the color intensity during scanning ...

Page 112: ...r content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge On Off Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the quality of text on a scanned image ...

Page 113: ...photo image on a scanned image Transmission Log Print Log Do Not Print Log Print Only For Error Print a log for successful FTP scan transmission Log Paper Source Tray x 1 Specify the paper source for printing FTP logs Note An asterisk next to a value indicates the factory default setting ...

Page 114: ...1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Note Archival Version and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Graphics Photo Improve the output result based on the content of the original document Color Black and White Gray Color Auto Specify the color when scanning an image ...

Page 115: ...ned image Original Size List of paper sizes Mixed Sizes Set the paper size of the original document File Name Specify the file name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity during scanning ...

Page 116: ...from the original document Contrast Best for content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge On Off Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 ...

Page 117: ...es Paper Source Tray x 1 Manual Paper Manual Envelope Set the paper source for the print job Color Off On Print the output in color Collate 1 1 1 2 2 2 1 2 3 1 2 3 Print multiple copies in sequence Sides 1 Sided 2 Sided Specify whether to print on one side or two sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper long edge or short edge is bound when performing tw...

Page 118: ...number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when printing...

Page 119: ... the printer Note This setting removes all network configuration settings Network Job Timeout Disabled Enabled Set the time before the printer cancels a network print job Network Job Timeout Time Specify the timeout value in seconds when the Network Job Timeout setting is enabled Note This feature is available only in some printer models Banner Page Off On Print a banner page Scan to PC Port Range...

Page 120: ...printer and the access point wireless router are pressed within a given time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Compatibility 802 11b g n 2 4GHz Specify the wireless standard for the wireless network Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal 802 1x RADIUS Set the t...

Page 121: ...ion Mode WPA WPA2 Enable wireless security through 802 1x standard Note This menu item appears only if Wireless Security Mode is set to 802 1x Radius IPv4 Enable DHCP On Off Enable Dynamic Host Configuration Protocol DHCP Note DHCP is a standard protocol that allows a server to distribute IP addressing and configuration information dynamically to clients IPv4 Set Static IP Address IP Address Netma...

Page 122: ... Off Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language specified in the Setup menu PS SmartSwitch On Off Set the printer to switch automatically to PS emulation when a print job requires it regardless of ...

Page 123: ...Owner IP Address Specify the IP address of the group owner Auto Accept Push Button Requests Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the factory default setting Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dy...

Page 124: ...how all IPv6 addresses IPv6 All IPv6 Router Addresses Show all IPv6 router addresses Network Address UAA LAA Show the printer Media Access Control MAC addresses Locally Administered Address LAA and Universally Administered Address UAA Note You can change the printer LAA manually PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless ...

Page 125: ...nters or printers attached to print servers Menu item Description Set Hostname Set the current TCP IP host name Domain Name Set the domain name Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Configuration Name Specify a service name for the zero configuration network Enable Auto IP On Off Assign an IP address automatical...

Page 126: ...ppears only in the Embedded Web Server Use a comma to separate each IP address You can add up to 50 IP addresses Restricted Server List Options Block All Ports Block Printing Only Block Printing and HTTP Only Specify how the IP addresses in the list can access the printer functionality Note This menu item appears only in the Embedded Web Server MTU Specify a maximum transmission unit MTU parameter...

Page 127: ...asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Description SNMP Versions 1 and 2c Enabled Off On Allow SNMP Set Off On Enable PPM MIB Off On SNMP Community Configure Simple Network Management Protocol SNMP versions 1 and 2c to install print drivers and applications ...

Page 128: ... No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Configure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Configur...

Page 129: ...Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Configuration is set to Compatibility Proposed Authentication Method SHA1 SHA256 SHA512 IPSec Device Certificate Specify an IPSec certificate Note This menu item appears only when Enable IPSec is set to On Pre Shared Key Authenticated Connections Host x Address Key Configu...

Page 130: ...y for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the first page of a print job used as a separator of print jobs and to identify the originator of the print job request LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On E...

Page 131: ...rt 1 65535 80 HTTPS Device Certificate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default setting USB Menu item Description PCL SmartSwitch Off On Set the pri...

Page 132: ...en set to Auto the printer processes print jobs from computers using either Windows or Macintosh operating systems When set to Off the printer filters PostScript print jobs using the standard protocol Enable USB Port Disable Enable Enable the standard USB port Note An asterisk next to a value indicates the factory default setting Restrict external network access Menu item Description Restrict exte...

Page 133: ...l Function Fax Function FTP Function Release Held Faxes Held Jobs Access User Profiles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Network Folder Scan Control access to the printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies...

Page 134: ...ption Add User User Name Password User Name Password PIN Create local accounts to manage access to the printer functions Manage Groups Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Function Access Administrative Menus Device Management Control group or...

Page 135: ...e USB Devices Menu item Description Schedules Add New Schedule Schedule access to the front USB port Login Restrictions Menu item Description Login failures 1 10 3 Specify the number of failed login attempts before the user gets locked out Failure time frame 1 60 minutes 5 Specify the time frame between failed login attempts before the user gets locked out Lockout time 1 60 minutes 5 Specify the l...

Page 136: ... expiration time for those print jobs does not change to the new default value If the printer is turned off then all confidential jobs held in the printer memory are deleted Repeat Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you want to repeat Verify Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints ...

Page 137: ... Print Permission Login Shows the default permission used for the user to print Note This setting shows only when one or more Login Methods are created Security Reset Jumper Enable Guest access No Effect Specify user access to the printer Notes The jumper is located beside a lock icon on the controller board Enable Guest access gives anyone access to all aspects of the printer No Effect may make a...

Page 138: ...profiles that are stored in the printer Print Menu item Description Print Fonts PCL Fonts PostScript Fonts Print samples and information about the fonts that are available in each printer language Print Demo Demo Page Print a demo page that is used as a diagnostic tool for print problems Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the pr...

Page 139: ...ws the configured network and wireless settings on the printer Note This menu item appears only in network printers or printers connected to print servers Wi Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi Fi Direct Note This menu item appears only when Enable Wi Fi Direct is set to On Troubleshooting Menu item Description Print Qu...

Page 140: ...Notifications 4 Select a notification for each supply item 5 Apply the changes Setting up e mail alerts Configure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as...

Page 141: ... time may negatively affect actual yield To order a print cartridge contact the place where you purchased the printer Ordering a waste toner bottle To order a waste toner bottle contact the place where you purchased the printer Replacing parts and supplies Replacing a print cartridge Note If the tray is extended then remove it before replacing a cartridge 1 Open the front door and then firmly push...

Page 142: ...Maintain the printer 142 2 Pull out the print cartridge tray 3 Remove the used print cartridge ...

Page 143: ... the print cartridge to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the underside of the print cartridge Doing so may affect the quality of future print jobs 5 Insert the new print cartridge 6 Insert the print cartridge tray and then close the door ...

Page 144: ...r 144 Replacing the waste toner bottle 1 Remove the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 2 Unpack the new waste toner bottle 3 Insert the new waste toner bottle ...

Page 145: ...rd from the electrical outlet 2 Remove paper from the standard bin 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the finish of the printer Make sure that all areas of the printer are dry after cleaning 5 Connect the pow...

Page 146: ...t use household cleaners or detergents as they may damage the touch screen Make sure that the touch screen is dry after cleaning 3 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and eas...

Page 147: ...Maintain the printer 147 Scanner glass pad ADF glass Scanner glass 3 Close the scanner cover ...

Page 148: ...setting Conserving supplies Print on both sides of the paper Note Two sided printing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Moving the printer to another location CAUTION POTENTIAL INJURY If the...

Page 149: ...urface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the options Keep the printer in an upright position Avoid severe jarring movements Make sure that your fingers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer...

Page 150: ... the link below it to read problem solving steps Blank or white pages Dark print Ghost images Gray or colored background Incorrect margins Light print Missing colors Mottled print and dots Paper curl Print crooked or skewed Solid color or black images Text or images cut off Toner easily rubs off Uneven print density Horizontal dark lines Vertical dark lines ...

Page 151: ...te to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No 1 Open the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Is the printer printing blank or white page...

Page 152: ... to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 1 Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust 2 Print the document Is the print too dark Go to step 2 The problem is solved ...

Page 153: ...m specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Is the print too dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough finishes Are you printi...

Page 154: ...pper until you are ready to use it 2 Print the document Is the print too dark Contact customer support The problem is solved Ghost images Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings ...

Page 155: ...Paper Tray Configuration Paper Size Type 2 Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 1 Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust 2 Print the document Do ghost images appear on prints Go to step 4 The problem is solved Step 4 1 Open the front door and then firmly push it down 2 Pul...

Page 156: ...ttings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 1 Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust 2 Print the document Does gray or colored background appear on prints Go to step 2 The problem is solved ...

Page 157: ...push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Does gray or colored background appear on prints Contact customer support The problem is solved Incorrect margins ...

Page 158: ... From the control panel navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Are the margins correct The problem is solved Go to step 3 Step 3 1 Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Note Make sure that the setting matches the paper loaded 2 Print the document Are the margins correct The problem is solv...

Page 159: ... Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust 2 Print the document Is the print light Go to step 2 The problem is solved Step 2 1 Depending on your operating system increase toner darkness from the Printing Preferences or Print dialog Note You can also change the setting on the printer control panel Navigate to Settings Print Quality ...

Page 160: ...control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough finishes Are you printing on textured or rough paper Go to step 6 Go to step 7 Step 6 1 Replace textured or rough paper with plain paper 2 Print the document Is the print light Go to step 7 The problem is s...

Page 161: ... and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Is the print light Contact customer support The problem is solved Missing colors ...

Page 162: ...down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridge of the missing color 4 Insert the print cartridge tray and then close the door 5 Print the document Are some colors missing on prints Contact customer support The problem is solved Mottled print and dots Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings...

Page 163: ... have texture or rough finishes Do the settings match Go to step 4 Go to step 3 Step 3 1 Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note Make sure that the settings match the paper loaded 2 Print the document Is the print mottled Go to step 4 The problem is solved Step 4 1 Load paper from a fresh package Note Paper absorbs...

Page 164: ...r and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Is the print mottled Contact customer support The problem is solved Paper curl ...

Page 165: ... the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Is the paper curled Go to step 3 The problem is solved Step 3 Print on the other side of the paper 1 Remove paper flip it over and then reload paper 2 Print the document Is the paper curled Go to step 4 The problem is solved Step 4 1 Load paper from a fresh package Note Pape...

Page 166: ...e through the settings Action Yes No Step 1 1 Adjust the paper guides in the tray to the correct position for the paper loaded 2 Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it 2 Print the document Is the pr...

Page 167: ... the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No 1 Open the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Pri...

Page 168: ...ides in the tray to the correct position for the paper loaded 2 Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 1 Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Pa...

Page 169: ...n firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Are text or images cut off Contact customer support The problem is solved Toner easily rubs off ...

Page 170: ...can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 1 Check if the paper weight is supported Note If paper weight is not supported then load a supported one 2 Print the document Does toner easily rub off Go to step 3 The problem is solved Step ...

Page 171: ...y Test Pages For non touch screen printer models press to navigate through the settings Action Yes No 1 Open the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Is the print density uneven Contact customer support The problem is solved ...

Page 172: ...horizontal dark lines keep appearing on the prints then see the Repeating defects topic Action Yes No Step 1 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Pr...

Page 173: ...the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Do dark lines appear on prints Go to step 4 The problem is solved Step 4 1 Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust 2 Print the...

Page 174: ...ss to navigate through the settings Action Yes No Step 1 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Do vertical dark lines appear on pr...

Page 175: ...the document Do vertical dark lines appear on prints Go to step 3 The problem is solved Step 3 1 Open the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Do vertical dark lines appear on prints Contact customer support The problem is solved ...

Page 176: ...tal white lines keep appearing on your prints then see the Repeating defects topic Action Yes No Step 1 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print t...

Page 177: ... Insert the print cartridge tray and then close the door 5 Print the document Do horizontal white lines appear on prints Go to step 3 The problem is solved Step 3 1 Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust 2 Print the document Do horizontal white lines appear on prints Contact customer support The problem is solved ...

Page 178: ...ss to navigate through the settings Action Yes No Step 1 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Do vertical white lines appear on p...

Page 179: ...vertical white lines appear on prints Go to step 3 The problem is solved Step 3 1 Open the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridges 4 Insert the print cartridge tray and then close the door 5 Print the document Do vertical white lines appear on prints Contact customer support The problem is solved ...

Page 180: ...g defects Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings ...

Page 181: ...m 2 22 in Transfer module 25 10 mm 0 99 in 59 70 mm 2 35 in 28 30 mm 1 11 in 65 mm 2 56 in 44 mm 1 73 in Do the repeating defects match any of the measurements Take note of the distance and then contact customer support Take note of the distance and then contact customer support Print jobs do not print Action Yes No Step 1 1 From the document you are trying to print open the Print dialog and then ...

Page 182: ...to the computer and the printer For more information see the setup documentation that came with the printer 2 Print the document Is the document printed The problem is solved Go to step 4 Step 4 1 Turn off the printer wait for about 10 seconds and then turn on the printer 2 Print the document Is the document printed The problem is solved Go to step 5 Step 5 1 Remove and then reinstall the print dr...

Page 183: ... 1 Make sure that the printer is not in Quiet Mode From the home screen touch Settings Device Maintenance Config Menu Device Operations Quiet Mode 2 Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 1 Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog 2 Set the resolution to 4800 CQ 3 Print the docum...

Page 184: ...more slowly Paper narrower than letter A4 and legal may print more slowly 2 Print the document Is the printer printing slow Go to step 5 The problem is solved Step 5 1 Make sure that the printer settings for texture and weight match the paper being loaded From the home screen touch Settings Paper Media Configuration Media Types Note Rough paper texture and heavy paper weight may print more slowly ...

Page 185: ...e wrong paper Action Yes No Step 1 1 Check if you are printing on the correct paper 2 Print the document Is the document printed on the correct paper Go to step 2 Load the correct paper size and paper type Step 2 1 Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note You can also change the settings on the printer control panel...

Page 186: ...ments do not print Action Yes No Step 1 1 From the control panel check if the documents appear in the Held Jobs list Note If the documents are not listed then print the documents using the Print and Hold options 2 Print the documents Are the documents printed The problem is solved Go to step 2 Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it...

Page 187: ...d Hold tab click Use Print and Hold and then click Keep duplicate documents 3 Enter a PIN and then save the changes 4 Send the print job For Macintosh users 1 Save and name each job differently 2 Send the job individually Are the documents printed The problem is solved Go to step 4 Step 4 1 Delete some held jobs to free up printer memory 2 Print the documents Are the documents printed The problem ...

Page 188: ...switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the c...

Page 189: ...ash drive Action Yes No Step 1 Check if the printer is not busy processing another print copy scan or fax job Is the printer ready Go to step 2 Wait for the printer to finish processing the other job Step 2 Check if the flash drive is supported For more information see Supported flash drives and file types Is the flash drive supported Go to step 3 Insert a supported flash drive Step 3 Remove and t...

Page 190: ...IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP address in the address field Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your...

Page 191: ... administrator Step 7 Access the Embedded Web Server Did the Embedded Web Server open The problem is solved Contact customer support Cannot connect the printer to the Wi Fi network Action Yes No Step 1 Make sure that Active Adapter is set to Auto From the home screen touch Settings Network Ports Network Overview Active Adapter Auto Can the printer connect to the Wi Fi network The problem is solved...

Page 192: ...en touch Settings Network Ports Wireless Wireless Security Mode Is the correct wireless security mode selected Go to step 6 Go to step 5 Step 5 Select the correct wireless security mode Can the printer connect to the Wi Fi network The problem is solved Go to step 6 Step 6 Make sure that you entered the correct network password Note Take note of the spaces numbers and capitalization in the password...

Page 193: ...arning Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer do either of the following For touch screen printer models press twice and then press twice For non tou...

Page 194: ...er loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wrinkled creased damp bent or curled Flex fan and align the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control...

Page 195: ...ght attempt to flush blank pages or pages with partial prints after clearing the jam Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam locations 1 Automatic document feeder ADF 2 Standard bin 3 Manual feeder 4 Trays 5 Door B 2 1 3 4 5 ...

Page 196: ... Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close the door ...

Page 197: ...Troubleshoot a problem 197 4 Remove the tray and the manual feeder 5 Remove the jammed paper Note Make sure that all paper fragments are removed 6 Insert the manual feeder and the tray ...

Page 198: ...Troubleshoot a problem 198 Paper jam in the standard bin 1 Raise the scanner and then remove the jammed paper Note Make sure that all paper fragments are removed 2 Lower the scanner ...

Page 199: ...shoot a problem 199 Paper jam in the manual feeder 1 Remove the tray and the manual feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the manual feeder and the tray ...

Page 200: ...N HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper from any of the following areas Note Make sure that all paper fragments are removed Fuser area ...

Page 201: ...Troubleshoot a problem 201 Below the fuser area Duplex unit 3 Close the door ...

Page 202: ...lem 202 Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the ADF cover ...

Page 203: ...s with high moisture content can seal the flaps 2 Send the print job Does the envelope seal when printing Go to step 2 The problem is solved Step 2 1 Make sure that paper type is set to Envelope From the control panel navigate to Settings Paper Tray Configuration Paper Size Type 2 Send the print job Does the envelope seal when printing Contact customer support The problem is solved ...

Page 204: ...ocument collated correctly The problem is solved Go to step 2 Step 2 1 From the document that you are trying to print open the Print dialog and then select Collate 2 Print the document Is the document collated correctly The problem is solved Go to step 3 Step 3 1 Reduce the number of pages to print 2 Print the document Are the pages collated correctly The problem is solved Contact customer support...

Page 205: ...document Do paper jams occur frequently Go to step 2 The problem is solved Step 2 1 From the control panel navigate to Settings Paper Tray Configuration Paper Size Type 2 Set the correct paper size and type 3 Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in i...

Page 206: ...again do one or more of the following Update the firmware For more information see Updating firmware Configure the e mail SMTP settings For more information see Configuring the e mail SMTP settings Cannot send e mails Action Yes No Step 1 Make sure that the e mail SMTP settings are configured correctly For more information see Configuring the e mail SMTP settings Can you send an e mail The problem...

Page 207: ...o fax Action Yes No Enable caller ID From the home screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls Enable Caller ID Does the caller ID appear The problem is solved Contact customer support Cannot send or receive faxes using analog fax Action Yes No Step 1 Resolve any error messages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 S...

Page 208: ...ter to that wall jack Can you send or receive a fax The problem is solved Go to step 5 Step 5 Check if the printer is connected to an analog phone service or to the correct digital connector If you are using an Integrated Services for Digital Network ISDN telephone service then connect to an analog telephone port of an ISDN terminal adapter For more information contact your ISDN provider If you ar...

Page 209: ...Go to step 7 Step 7 Scan the original document one page at a time 1 Dial the fax number 2 Scan the document Can you send or receive a fax The problem is solved Contact customer support Can receive but not send faxes using analog fax Action Yes No Step 1 Load an original document properly into the ADF tray or on the scanner glass Can you send faxes The problem is solved Go to step 2 Step 2 Set up t...

Page 210: ...eive faxes The problem is solved Contact customer support Poor fax print quality Action Yes No Step 1 Make sure that there are no print quality defects 1 From the control panel touch Settings Troubleshooting Print Quality Test Pages 2 Correct any print quality defects For more information see Print quality is poor Is the fax print quality satisfactory The problem is solved Go to step 2 Step 2 Decr...

Page 211: ...ter Action Yes No Step 1 1 Make sure that the print driver is updated For more information see Installing the printer software 2 Send the fax Can you send the fax cover page The problem is solved Go to step 2 Step 2 1 From the document that you are trying to fax open the Print dialog 2 Select the printer and then click Properties Preferences Options or Setup 3 Click Fax and then clear the Always d...

Page 212: ... printer connectivity 1 Print the Network Setup Page From the control panel navigate to Settings Reports Network Network Setup Page 2 Check the network status Is the printer connected to the network Go to step 5 Go to step 4 Step 4 1 Connect the printer to the network 2 Scan the document Can you scan the document to a computer The problem is solved Go to step 5 Step 5 1 Make sure that the printer ...

Page 213: ...ork folder The problem is solved Go to step 2 Step 2 Make sure that the network folder path and format are correct For example server_hostname foldername path where server_hostname is a fully qualified domain FQDN or IP address Is the network folder path and format correct Go to step 3 Go to step 4 Step 3 Make sure that you have a write access permission to the network folder Can you scan a docume...

Page 214: ...In the Share Path field type the network folder path Notes If your share path is server_hostname foldername path then type server_hostname foldername path Make sure that you use forward slashes when typing the share path 4 From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in the User Name and Password fields type...

Page 215: ...oto copied correctly The problem is solved Contact customer support Scan job was not successful Action Yes No Step 1 Check the cable connections 1 Make sure that the Ethernet or USB cable is securely connected to the computer and the printer 2 Resend the scan job Is the scan job successful The problem is solved Go to step 2 Step 2 Check the file you want to scan 1 Make sure that the file name is n...

Page 216: ...ith a damp soft lint free cloth If your printer has a second ADF glass inside the ADF then also clean that glass For more information see Cleaning the scanner 2 Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass 3 Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 1 Check the quality of the origin...

Page 217: ...e document Do vertical streaks appear on scanned documents Contact customer support The problem is solved Jagged image or text when scanning from the ADF Action Yes No 1 Load 50 sheets of clean plain paper into the ADF Note The plain paper helps clean or remove dust and other coating from the ADF feed rollers 2 From the control panel press 3 Load an original document into the ADF 4 Scan the docume...

Page 218: ...d Scanner does not respond Action Yes No Step 1 1 Check if the power cord is connected properly to the printer and the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 2 Copy or scan the document Is the scanner responding Th...

Page 219: ...rgin 6 Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the original document Adjusting ADF registration 1 From the control panel navigate to Settings Device Maintenance Config Menu Scanner Configuration Scanner Manual Registration 2 Touch Print Quick Test 3 Place the Print Quick Test page on the ADF tray 4 Touch Front ADF Registration or Rear ADF Registration N...

Page 220: ...tion to approximate the Specifications for Web Offset Publishing SWOP color output Euro CMYK Applies color correction to approximate Euroscale color output Vivid CMYK Increases the color saturation of the US CMYK color correction setting Off FAQ about color printing What is RGB color RGB color is a method of describing colors by indicating the amount of red green or blue used to produce a certain ...

Page 221: ...or Samples sets are available These sets are also available from the Color Samples page of the Embedded Web Server Selecting any sample set generates multiple page prints consisting of hundreds of colored boxes Each box contains a CMYK or RGB combination depending on the table selected The observed color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the ...

Page 222: ...alance 2 Adjust the settings 3 Print the document Does the print appear tinted Contact customer support The problem is solved Contacting customer support Before contacting customer support make sure to have the following information Printer problem Error message Printer model type and serial number Visit the place where you purchased your printer ...

Page 223: ... Commercial Items as that term is defined in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7207 4 as applicable the Commercial Computer Software and Commercial Software Documentation are licensed to the U S Government end ...

Page 224: ...2011 which prohibit use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and...

Page 225: ...em on the product or on a start up screen is certified to comply with Environmental Protection Agency EPA ENERGY STAR requirements as of the date of manufacture Temperature information Operating temperature and relative humidity 10 to 32 2 C 50 to 90 F and 8 to 80 RH 40 to 40 C 60 to 90 F and 8 to 80 RH Maximum wet bulb temperature2 26 7 C 80 1 F Non condensing environment Printer cartridge imagin...

Page 226: ...nanometers 770 800 Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Mode Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs One sided 385 Two sided 260 Copy The product is generating hard copy output from hard copy o...

Page 227: ...evices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month Notes on EPEAT regi...

Page 228: ...N is shown separately on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible You will also be advised of your right to file a complaint with the FCC The telephone company may make...

Page 229: ...ent indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of telepermitted equipment of a different make or model nor does it imply that a...

Page 230: ...o be installed on any line which receives metering pulses in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un filtre de tonalité de facturation suisse devant être installé sur toute ligne recevant des impulsions de comptage en Suisse Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenüber...

Page 231: ...pment Canada license exempt RSS standards Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Innovation Sciences et Développement économique Canada Cet appareil est conforme aux normes RSS exemptes de licence d Innovation Sciences et Déve...

Page 232: ...ding antenna gain is 20dBm for both bands United Kingdom UK conformity This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017 A declaration of conformity to the requirements of the Regulations may be obtained at http www ricoh com products ce_doc2 Compliance is indicated by the UKCA marking Restrictions or requirements in the UK This radio equipment ...

Page 233: ...ation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this...

Page 234: ...s in electrical and electronic equipment A declaration of conformity to the requirements of the Directives may be obtained at http www ricoh com products ce_doc2 This product satisfies the Class B limits of EN 55032 and safety requirements of EN 62368 1 United Kingdom UK conformity This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulations 2016 ...

Page 235: ... 2021 Ricoh Co Ltd M995 7040A AU EN US EN GB EN ...

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