Ricoh IM 350, User Manual

Page: 250 / 312

Messages Displayed on the Client Computer
When You Use the Scanner Function
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when you use the TWAIN driver. If a message not described here appears, follow
the instruction.
Message Cause Solution
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect." The entered login user
name, password, or driver
encryption key was invalid. Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see "Encrypting Transmitted
Passwords", Security.
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied." The logged in user name
does not have permissions
for scanner function. For details about how to set
permissions, see "Limiting Available
Functions", Security.
"Cannot add any more
scanning mode." The maximum number of
registrable scan modes has
been exceeded. The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot detect the paper
size of the original. Specify
the scanning size." The set original was
misaligned. • Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the exposure
glass cover or the Auto Document
Feeder (ADF) triggers the
automatic original size detection
process. Lift the exposure glass
cover or the ADF 30 degrees or
more.
"Cannot specify any more
scanning area." The maximum number of
registrable scan modes has
been exceeded. The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.
9. Troubleshooting
248