B
B-1
Troubleshooting
This chapter provides troubleshooting tips.
Troubleshooting the E-820
Startup diagnostics are described in the
Installation and Service Guide
for service
technicians. Contact your authorized service/support center if you see any startup error
messages on Command WorkStation or if the E-820 does not reach the Idle state.
Troubleshooting during Setup from the Control Panel
The following section explains some error and alert messages you may see during Setup
that might not be self-explanatory.
Network Setup messages
After this Setup screen
This message
Means
Enable AppleTalk
(Network Setup>Protocol
Setup>AppleTalk Setup)
No AppleTalk zone found.
The Ethernet network cable is not attached to the connector
on the E-820, or the network cable is not plugged into the hub
or network. If your AppleTalk network has zones, and you
want to specify a zone for the E-820, you must connect the
network cable to the E-820 before performing AppleTalk
Setup.
Could also mean the AppleTalk network does not have zones.
Zones are not required for printing to the E-820. Press OK to
continue.
Protocol Setup or Service
Setup (Network Setup)
You must first enable
a network port.
Enable at least one network port (Ethernet or Token Ring) in
Port Setup before beginning Protocol Setup or Service Setup.
Appendix B:
Troubleshooting
