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Ricoh Aficio IS 2325, Operating & Troubleshooting Instructions

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Ricoh Aficio IS 2325 Operating & Troubleshooting Instructions Download Page 77

69

6. Troubleshooting When

Using the DDST Unit

This chapter describes likely causes of and possible solutions for printer and
scanner function problems when using machines with the DDST Unit.

The Printer Function

When a Message Is Displayed during Installation of the Printer 
Driver

This section describes what to do if a message appears when installing the print-
er driver.
The message number 58 or 34 indicates that the printer driver cannot be installed
using Auto Run. Install the printer driver using 

[

Add Printer

]

 or 

[

Install Printer

]

.

Windows 98/Me/2000

This section describes the procedure for Windows 98/Me/2000.

A

On the 

[

Start

]

 menu, point to 

[

Settings

]

, and then click 

[

Printers

]

.

B

Double-click the Add Printer icon.

C

Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is either
\DRIVERS\DDST\WIN9X_ME\(language)\DISK1, or \DRIVERS\DDST\
WIN2K_XP\(language)\DISK1. If the installer starts, click 

[

Cancel

]

 to quit.

D

Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒

Available ports vary according to your Windows operating system or the
type of interface. For details, see “Using the Printer Function”, Print-
er/Scanner Reference.

Reference

“Using the Printer Function”, Printer/Scanner Reference

Summary of Contents for Aficio IS 2325

Page 1: ... in About This Machine before using the machine When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Troubleshooting When Using the DDST Unit Adding Paper Toner and Staples Clearing Misfeeds Remarks 1 2 3 4 5 6 7 8 9 ...

Page 2: ...e contact your local dealer Depending on which country you are in certain units may be optional For details please contact your local dealer Caution Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For...

Page 3: ...l Settings Guide Explains User Tools settings and Address Book procedures such as register ing fax numbers e mail addresses and user codes Also refer to this manual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner and other consumables Security Reference This manual is for administrators of the machin...

Page 4: ...ightly from those of this machine Other manuals Quick Reference Copy Guide Quick Reference Fax Guide Quick Reference Printer Guide Quick Reference Scanner Guide PostScript 3 Supplement UNIX Supplement Manuals for DeskTopBinder Lite DeskTopBinder Lite Setup Guide DeskTopBinder Introduction Guide Auto Document Link Guide Note Manuals provided are specific to machine types For UNIX Supplement please ...

Page 5: ...nual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner and other consumables Copy Reference Explains Copier functions and operations Also refer to this manual for expla nations on how to place originals Printer Scanner Reference Explains system settings functions and operations for the machine s print ...

Page 6: ...ng When Using the Facsimile Function Adjusting the Volume 21 When a Message Is Displayed 24 When You Cannot Send or Receive Fax Messages As Wanted 31 When Memory Is Full 35 When an Error Report Is Printed 36 Turning Off the Main Power In the Event of Power Failure 37 When an Error Occurs Using Internet Fax 38 Error Mail Notification 38 Error Report E Mail 38 Server Generated Error E mail 38 4 Trou...

Page 7: ...annot Print 75 Other Printing Problems 77 The Scanner Function 82 When Scanning Is Not Done As Expected 82 When a Message Is Displayed 83 7 Adding Paper Toner and Staples Loading Paper 87 Loading Paper into the Paper Trays 88 Orientation Fixed Paper or Two Sided Paper 89 Changing the Paper Size 92 Changing the Paper Size in the Paper Tray 93 Adding Toner 97 Replacing Toner 98 Sending Fax Messages ...

Page 8: ...achine Environment 109 Moving 110 Power Connection 111 Access to the Machine 112 When Not Used for a Long Time 112 Maintaining Your Machine 113 Cleaning the Exposure Glass 113 Cleaning the Exposure Glass Cover 114 Cleaning the ARDF 114 INDEX 115 ...

Page 9: ... pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations Indicates supplementary explanations of the machine s functions and instruc tions on resolving user errors This symbol is located at the end of sections It indicates where you can find fur ther relevant information Indicates the names o...

Page 10: ...2 ...

Page 11: ...ors that light up when the machine requires the user to remove misfed paper to add paper or to perform other procedures h Error indicator Appears when there is a misfeed a cover is left open or another problem occurs See p 103 Clearing Misfeeds B Load Paper indicator Appears when paper out condition occurs See p 87 Loading Paper D Add Toner indicator Appears when toner runs out See p 97 Adding Ton...

Page 12: ... even after normal status has resumed For details about enabling or disabling beep alerts see General Features General Settings Guide Reference General Features General Settings Guide Beep pattern Meaning Cause Two long beeps Machine has warmed up After cooling or being switched on the machine has fully warmed up and is ready for use Single short beep A valid operation is accepted A control panel ...

Page 13: ... See p 87 Loading Pa per An error has occurred The function whose indicator is lit is defective Record the code number shown on the display and contact your service representative See When a Message Is Displayed of each chapter You can use other functions normally The machine is unable to connect to the network A network error has occurred Check the displayed message and take an appropriate ac tio...

Page 14: ... function are not yet ready Wait a little longer The machine has just been turned on and the User Tools screen is displayed but the User Tools menu has items missing Functions other than the copier function are not yet ready Time required varies by function Functions appear in the User Tools menu when they become ready for use Wait a little longer The display is difficult to see Display contrast i...

Page 15: ...nnot print in duplex mode You cannot use paper in the by pass tray for duplex printing For duplex printing select Tray 1 4 in the copier mode or with the printer driver Cannot print in duplex mode You have selected a tray that is set to Off for duplex printing in Tray Paper Settings under System Set tings Select a paper tray in Tray Paper Settings under System Settings and then press OK Then selec...

Page 16: ...his function appears The use of the function is restrict ed to authenticated users only Contact the administrator Authentica tion failed ap pears The entered login user name or password is not correct Ask the administrator for the correct login user name and password Authentica tion failed ap pears Cannot access the authentication server when using Windows Au thentication LDAP Authentica tion or I...

Page 17: ...tion compatibility when print priority is set to Inter leave See General Features General Settings Guide Mode after you select Copy Facsimile Printer Scanner TWAIN Transmission Operation Transmission Reception Receive Data Print Mode before you select Using the control panel Copying Stapling Scanning an Original for Memory Transmission Memory Transmission Immediate Transmission Memory Reception Pr...

Page 18: ...h function see General Features General Settings Guide If the machine is capable of executing multiple functions simultaneously specify which function should have priority in Print Priority This setting is factory preset to Display mode For setting of Printing Priority function see General Features General Settings Guide While printing is in progress scanning a document using another function may ...

Page 19: ...ed Place the original on the expo sure glass See Placing Origi nals Copy Reference Cannot sort this size The specified paper size is not available with the Sort function Use copy paper that is not longer than 432 mm 17 0 Cannot select Bypass Tray in current set ting The specified function is not available with the bypass tray Select a paper tray other than the bypass tray Original with this length...

Page 20: ...d The thick paper is not availa ble for the staple function Specify another paper type Staple range exceed ed The number of copies exceeds the capacity of the stapler Check the stapler capacity See Supplementary Informa tion Copy Reference This position cannot be stapled The selected position cannot be stapled Originalorientationand paper mismatches occur when image rotation is unavailable Select ...

Page 21: ...When a Message Is Displayed 13 2 Reference p 6 When You Have Problems Operating the Machine ...

Page 22: ...ge density set tings See Adjusting Image Density Copy Reference Copies contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copies are too dark or too light The correct paper type set tings are not made Check the paper loaded on the paper tray or bypass tray matches the paper type set on...

Page 23: ...temperature and humidity conditions See Copy Paper About This Machine Copies are too light The toner bottle is almost empty Add toner See p 97 Adding Toner Parts of the paper are not copied The original is not placed correctly Place originals correctly See Plac ing Originals Copy Reference Parts of the paper are not copied The correct paper size is not selected Select the proper paper size White l...

Page 24: ...xposure glass Place the print on the expo sure glass in either of the fol lowing ways Place an OHP transparency on the exposure glass and then place the print on top of the OHP transparency Place the print on the ex posure glass and then place two or three sheets of white paper on top of it Leave the exposure glass cover or ARDF open when copying Problem Causes Solutions ...

Page 25: ...aper is wrinkled or has been folded creased Use recommended paper Use paper that has been stored in the recommended tempera ture and humidity condition See Copy Paper About This Machine Misfeeds occur frequently Printed paper is used Use recommended paper Do not reuse copy paper that has been already copied or print ed onto See Copy Paper About This Machine Copy paper becomes creased The paper is ...

Page 26: ...idth be tween0 50mm 0 2 See Copier Features General Settings Guide When using the Duplex Mar gin function parts of the orig inal image are not copied There is a lack of margin space on the opposite side of the binding position Set a narrower margin with User Tools You can set the width be tween0 50mm 0 2 See Copier Features General Settings Guide Problem Causes Solutions When using Combine parts o...

Page 27: ...inals in the wrong orientation Place the originals in the cor rect orientation See Original Orientation Copy Reference When using Duplex copy is made Top to Top even though Top to Bottom is selected You placed the originals in the wrong orientation Place the originals in the cor rect orientation See Original Orientation Copy Reference Parts of the original image are not copied The margin is too wi...

Page 28: ...Troubleshooting When Using the Copy Function 20 2 ...

Page 29: ...lowing sounds that the machine makes On Hook Mode Heard when the On Hook Dial key is pressed At Transmission Heard when immediate transmission is performed At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed A Press the User Tools Counter key B Select F...

Page 30: ...st Sound Volume using U or T and then press the OK key E Select the item you want to adjust using U or T and then press the OK key F Select the volume using W or V and then press the OK key Press the Escape key to cancel the setting The display returns to that of step E G Press the User Tools Counter key The standby display appears BAK013S ...

Page 31: ...ume when you press the On Hook Di al key See On Hook Dial Facsimile Reference If the Extended Security function prevents you from changing this setting contact the administrator You can set the volume level to between 0 and 7 Reference On Hook Dial Facsimile Reference ...

Page 32: ...number shown on the display and contact your service representative Other functions can be used Cannot send fax as scanner is in use by another function The machine is scanning an origi nal under another function Before sending the fax cancel the current scan job under another function To do this press the Clear Stop key on the control panel to display the message Clear Stop key was pressed Stop s...

Page 33: ...s correctly for the user name and the password for LDAP server authentication Exceeded max number of search results which can be dis played Max nnn A figure is placed at n The number of search results has exceeded the maximum number of items that can be displayed Search again after changing the search conditions LDAP server search timed out Check the server status A network error has occurred and ...

Page 34: ...r to check the gatekeeper ad dress is correctly pro grammed See the Web Image Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 13 17 Registering of user name is reject ed by the SIP server Use your Web Image Monitor to check the SIP server ad dress and user name are cor rectly programmed See the Web Image Monitor s Help Contact your network admin ist...

Page 35: ...age Monitor See the Web Image Monitor s Help Check that the SMTP server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the folder for transfer is correctly specified Check that the computer in which the folder for transfer is specified is operating correctly Check that the LAN cable is cor rectly connected to the machine Check thenetworkconnection and r...

Page 36: ...onitor s Help Check that the user ID and password for the computer in which the folder for forward ing is specified are correctly programmed Check that the folder for for warding is correctly specified Check that the computer in which the folder for forwarding is specified is correctly operated Contact the administrator Check whether there are any network prob lems 14 33 Neither the machine s e ma...

Page 37: ...so use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 15 11 Cannot find the DNS server or POP3 IMAP4 server Check that the DNS server IPv4 address is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check that the POP3 IMAP4 server is correctly pro grammed using...

Page 38: ...s you can receive documents as usual even if the message appears on the display You can turn this function on or off with Parameter Setting See Parameter Setting General Settings Guide Reference Parameter Setting General Settings Guide Check whether there are any network prob lems 15 12 Cannot log on to the POP3 IMAP4 server Check that the user name and password of the E mail Ac count are correctl...

Page 39: ...ize under E mail Settings to Off or set the maximum e mail size to a larger value Then re send the docu ment See E mail Settings Gen eral Settings Guide When using On Hook Dial or Manual Dial Receiving ap pears and transmission is not allowed If the machine fails to detect the size of the original when the Start key is pressed it performs a receiving operation If you use On Hook Dial or Man ual Di...

Page 40: ... be specified for a group Check if there are over the specified num bers registered in the address book If a group was registered in another group transmission is canceled but an error message does not appear See Registering Names to a Group General Set tings Guide Problem Cause Solution Themachine failedto print received fax documents If this happened when the Re ceive File indicator was lit the ...

Page 41: ...er About This Machine Misfeeds occur frequently The copy paper is wrinkled or has been folded creased Use recommended paper Use pa per that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copy paper becomes creased Printed paper is used Use recommended paper Do not reuse copy paper that has been al ready printed onto See Copy Paper About This...

Page 42: ...ocessed paper areas of print may not be fully reproduced Only use recommended paper See Copy Paper About This Machine Received image is too light The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Pa per About This Machine Received image is too light The image density has been set too low The original of the transmitted fax was printed o...

Page 43: ...automatically printed when the machine is turned on If fax documents stored for Memo ry Transmission have been lost check the destinations and resend the documents If fax documents received through Memory Mem ory Lock or Substitute Reception have been lost ask the senders to resend the documents See p 37 Turning Off the Main Power In the Event of Power Failure The following func tions are not avai...

Page 44: ...ring reception ask the sender to resend the document Note If an error happens frequently contact your service representative The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully You can display a destination with the User Parameters See Parameter Set ting General Settings Guide You can display a se...

Page 45: ...ain power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about twelve hours because the main power switch is turned off there is a power cut or the power cord is removed contents of the Fax memory are lost Lost items will include any fax documents stored in memory using Memory Transmission Reception Memory Lock o...

Page 46: ...etting General Settings Guide If Error Mail Notification cannot be sent the Error Report E Mail is printed by the machine If an error occurs when e mail is received via SMTP the SMTP server sends error e mail to the originator of the document Reference Parameter Setting General Settings Guide Error Report E Mail The Error Report E Mail is printed by the machine when it is unable to send an Error M...

Page 47: ...ndows 95 98 Me 2000 This section describes the procedure under Windows 95 98 Me 2000 A On the Start menu point to Settings and then click Printers B Double click the Add Printer icon C Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is either DRIVERS RPCS PCL6 or PCL5E WIN9X_ME language DISK1 or DRIVERS RPCS PCL6 or PCL5E XP_VISTA langu...

Page 48: ...pe of interface For details see Preparing the Machine Printer Reference Reference Preparing the Machine Printer Reference Windows XP Home Edition This section describes the procedure under Windows XP Home Edition A On the Start menu click Control Panel B Click Printer and Other Hardware C Click Printers and Faxes D Click Add a Printer E Follow the instructions in Add Printer Wizard If the printer ...

Page 49: ...ns in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIV ERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit F Specify a port For the setting procedure see a description for the port you are using Note Available ports vary according to your Windows operating system or the type of interface For details see Preparing the...

Page 50: ...e The machine is ready for use No action is required Waiting The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the ma chine online by pressing the Online Key Please wait This message may appear for a second or two while the machine is preparing performing initial adjustments or adding toner Wait a while Hex Dump Mode In Hex Dump ...

Page 51: ...ccurred with the paper tray indicates the tray number Press JobReset to change the pa per tray settings or press Form Feed to select another paper tray and print using that USB has a prob lem An error has occurred in the USB interface Turn off the main power switch and back on again If the message appears again contact your sales or service representative Duplex mode is in off position for Tray Th...

Page 52: ... occurred in the par allel interface board Contact your service representative Printer Font Er ror An error has occurred in the font settings Turn off the main power switch and back on again If the message appears again contact your sales or service representative Memory Overflow Maximum capacity of RPCS PCL 5e 6 or PostScript 3 display list has been exceeded Reduce the value of Resolution in the ...

Page 53: ...s the OK key C Select List Test Print using U or T and then press the OK key D Select Error Log using U or T and then press the OK key An error log is printed Note The most recent 30 errors are stored in the error log If a new error is added when there are 30 errors already stored the earliest error is deleted You can check any of these print jobs for error log information If the main power switch...

Page 54: ...securely as well See Con necting to the Interfaces Gener al Settings Guide Printing does not start The appropriate interface cable is not used The type of interface cable you should use depends on the com puter Be sure to use the correct one If the cable is damaged or worn replace it See Connecting to the Interfaces General Set tings Guide Printing does not start If an extended wireless LAN is use...

Page 55: ...key is invalid Check the login user name pass word or driver encryption key is correct The Data In indicator does not blink or light up If the Data In indicator is unlit or not flashing even after perform ing Print the machine has not re ceived the data When the machine is connect ed to a computer via a cable check the computer print port settings are correct When it is networked with a com puter ...

Page 56: ...Click the Ports tab D In the Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 A Click the Start button and then click Printers and Faxes B Click the icon of the machine On the File menu click Properties C Click the Ports tab D In the Print to the following port s list confirm the correct port is selected For Windows XP Home ...

Page 57: ... list on the Paper tab RPCS Select Thick in the Paper type list on the Setup tab Printed images contain blots or are patchy Printing on coarse paper or treated paper canresultinfaint print image Use supplier recommended paper See Copy Paper About This Machine Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended tem perature and humidity con...

Page 58: ...om the display Data transmis sion failed or was cancelled during printing Check whether there is failed or cancelled data remaining See Checking the Error Log Printer Reference Characters differ from the display The print densi ty is too dark Adjust the image density settings See the printer driver Help Characters differ from the display The loaded pa per is unsuitable Printing on recommended pape...

Page 59: ... driver settings are not made PCL 6 5e On the Print Quality tab click Off in the Toner saving area and then print RPCS In the Change User Settings dialog box on the Image Adjustments tab select High quality in the Image processing priority list See the printer driver Help Print speed or application re linquishing speed is slow The correct printer driver settings are not made In the Change User Set...

Page 60: ...ect printer language Images are print ed in the wrong orientation The feed orien tation you se lected and the feed orientation selected in the printer driver s option setup might not be the same Set the machine s feed orientation and the printer driver s feed orientation accordingly See the printer driver Help Graphics print out differently to how they ap pear on screen If the printer driver is co...

Page 61: ...ings match those of the printer driver If a different paper size and orientation are set select the same size and orientation When using Windows 95 98 Me 2000 XP Vista or WindowsServer 2003 combined printing or booklet printing does not come out as expected The correct ap plication or printer driver settings are not made Make sure the application s paper size and orientation set tings match those ...

Page 62: ...uently The paper is damp Use paper that has been stored in the recommended tem perature and humidity condition See Copy Paper About This Machine Misfeeds occur frequently The paper is too thick or too thin Use recommended paper See Copy Paper About This Machine Misfeeds occur frequently The copy paper is wrinkled or has been fold ed creased Use recommended paper Use paper that has been stored in t...

Page 63: ... select the User set tings check box See the printer driver Help Problem Cause Solution The print job is not canceled even when the machine is switched to of fline status Even when the machine is offline printing is performed when Job Acceptance Priority is selected for Signal Control in Parallel Interface in Interface Settings under System Set tings Select Printer Priority for Signal Control See ...

Page 64: ...See System Settings General Settings Guide Printing by Bluetooth is slow The number of jobs ex ceeds the ca pacity of the machine A communi cation error might have occurred Interference from IEEE802 11b wireless LAN devic es affects communica tion speed Bluetooth transmis sion speeds are not high Reduce the number of jobs Remove the machine from close proximity with IEEE802 11b wireless LAN device...

Page 65: ...ed flat against the exposure glass Make sure that the original is pressed flat against the exposure glass The scanned image is upside down The original was placed upside down Place the original in the correct orientation See Original Orien tation Scanner Reference No image results from scanning The original was placed with the front and back reversed When the original is placed direct ly on the ex...

Page 66: ...ivery function failing to operate Problem Cause Solution The network cannot be browsed when specify ing the destination folder The following machine settings may not be correct IPv4 address Subnet Mask Check the settings See Network Settings General Settings Guide Problem Cause Solution The Scanner Properties dialog box cannot be displayed Advanced encryption has been specified in the extended sec...

Page 67: ... desti nation list Re select destination s or sender s name later The destination list is being up dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor Wait until the message disap pears Do not switch off the pow er while this message is displayed Depending on the number of destinations to be up dated there may be some delay before you can resume operation Operations are ...

Page 68: ...rk may be crowded Check the information of System Set tings See Administrator Tools General Settings Guide LDAP server auth has failed Check the settings The user name and password dif fer from those settings for LDAP server authentication Make settings correctly for the user name and the password for LDAP server authentication Destination list has been updated Se lected destina tions sender will ...

Page 69: ... restrict ed to authentified users only Contact the administrator LDAP server search timed out Check the server status A network error has occurred and connection has failed Try the operation once more If the message is still shown the network may be crowded Check the information of System Set tings See Administrator Tools General Settings Guide Specified group contains some invalid dest Do you wa...

Page 70: ... has too many nnn or more destinations Split the destinations into two or more groups The number of destination folders se lectable in one time is limited to nn A figure is placed at n The maximum number of desti nation folders that can be selected at one time has been exceeded Select nn or fewer destination folders Exceeded max E mail size Send ing E mail has been cancelled The maximum e mail siz...

Page 71: ... data size per file Cannot scan The scanned data will be deleted The data size exceeded the capac ity per file Reduce the data size and send them again Original is be ing scanned by another func tion The machine is using another function such as copying Retry scanning after the operation with another function is completed Exceeded max memory ca pa Scanning will be can celled Scanned data will be c...

Page 72: ...he network may be crowded Con tact your network administrator Use the Job Information screen to check for the file where the prob lem occurred See Confirmation Displays Scanner Reference Out of paper Set paper on the tray No paper is loaded in the speci fied paper tray Load paper of a size that is listed in the message Exceeded max page capacity Do you want to send the scanned data The number of s...

Page 73: ...D ROM The name is al ready in use Check the regis tered names You tried to register a name that is already in use Use another name Cannot detect the paper size of the original Specify the scanning size The set original was misaligned Place the original correctly Specify the scan size Whenplacinganoriginaldirectly on the exposure glass the lift ing lowering action of the ARDF triggers the automatic...

Page 74: ...k correctly No response from the scanner The network is crowded Wait for a while and then try to reconnect Error has oc curred in the scanner The application specified scan conditions have exceeded the set ting range of the machine Check whether the scanning set tings made with the application exceed the setting range of the machine Fatal error has occurred in the scanner An unrecoverable error ha...

Page 75: ...er driver An error has occurred in the driver Check whether the network cable is connected correctly to the client computer Check whether the Ethernet board of the client computer is recog nized correctly by Windows Check whether the client compu ter can use the TCP IP protocol Communication error has oc curred on the network A communication error has oc curred on the network Check whether the cli...

Page 76: ...Troubleshooting When Using the Scanner Function 68 5 ...

Page 77: ...Windows 98 Me 2000 This section describes the procedure for Windows 98 Me 2000 A On the Start menu point to Settings and then click Printers B Double click the Add Printer icon C Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is either DRIVERS DDST WIN9X_ME language DISK1 or DRIVERS DDST WIN2K_XP language DISK1 If the installer starts ...

Page 78: ...see Using the Printer Function Printer Scanner Reference Reference Using the Printer Function Printer Scanner Reference Windows XP Home Edition This section describes the procedure for Windows XP Home Edition A On the Start menu click Control Panel B Click Printer and Other Hardware C Click Printers and Faxes D Click Add a Printer E Follow the instructions in Add Printer Wizard If the printer driv...

Page 79: ...d Waiting The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the machine on line by pressing the Online key on the control panel Please wait This message may appear for a second or two while the ma chine is preparing performing initial adjustments or adding toner Wait a while Hex Dump Mode In Hex Dump mode the machine prints recei...

Page 80: ... without be low mode This is an alert message con cerning a paper tray in auto tray select Press Print to cancel the mode and print the job Printer Font Error An error has occurred in the font file Turn the main power switch off wait a few seconds and then turn it back on If the message appears again contact your sales or service representative Problem with unit Finisher JobReset There is a proble...

Page 81: ...in print quality Tray Error A paper tray error has occurred indicates the tray number Press JobReset to change the paper tray settings or press FormFeed to select another paper tray and print USB has a problem An error has occurred in the USB interface Turn the main power switch off wait a few seconds and then turn it back on If the message appears again contact your sales or service representativ...

Page 82: ...en press the OK key C Select List Test Print using U or T and then press the OK key D Select Error Log using U or T and then press the OK key An error log is printed Note The most recent 30 errors are stored in the error log If a new error is added when there are 30 errors already stored the earliest error is deleted You can check any of these print jobs for error log information If the main power...

Page 83: ...ee p 83 When a Mes sage Is Displayed Printing does not start The interface cable was con nected after the machine was turned on Connect the interface cable be fore turning on the machine Printing does not start The interface cable is not con nected correctly Connect the interface cable se curely If it has a fastener fas ten that securely as well See Connecting the Machine General Settings Guide Pr...

Page 84: ...on point to Settings and then click Printers B Click the icon of the machine On the File menu click Properties C Click the Ports tab D In the Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 A Click the Start button and then click Printers and Faxes B Click the icon of the machine On the File menu click Properties C Click th...

Page 85: ...ts or are patchy Printing on coarse paper or treated paper can result in faint print image Use supplier recommended paper See Copy Paper About This Machine Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Printed images contain blots or are patchy Check the machine is ...

Page 86: ...chine s printer driv er and check the machine is the designated printer See Set ting Up the Printer Driver Printer Scanner Reference Print result differs from the display Data transmission failed or was cancelled during printing Check whether there is failed or cancelled data remaining See Checking the Error Log Printer Scanner Reference Characters differ from the display The print density is too ...

Page 87: ...uter display In the application change the layout character size and character settings The printed image is different from the image on the compu ter display You might have selected to re place TrueType fonts with machine fonts in the printing process To print an image similar to that of the computer display make settings to print Tru eType fonts as an image See the printer driver Help Garbled ch...

Page 88: ...Paper is not fed from the se lected tray When you are using a Win dows operating system print er driver settings override those settings using the dis play panel Set the desired input tray us ing the printer driver See the printer driver Help Print is slanted The tray s side fences might not be locked Check the side fences are locked See p 92 Changing the Paper Size Print is slanted The paper is f...

Page 89: ...equires time to warm up if it has been in Off mode Specify Off mode in System Settings Auto Off Tim er There is considerable delay between the print start in struction and actual printing Processing time depends on data volume High volume data such as graphics heavy documents takes longer to process If the Data In indicator is blinking data has been re ceived by the machine Wait for a while Proble...

Page 90: ...ainst the expo sure glass The scanned image is upside down The original was placed up side down Place the original in the cor rect orientation See Placing Originals Printer Scanner Reference No image results from scanning The original was placed with the front and back reversed When the original is placed directly on the exposure glass the side to be scanned must face down When the original is fed...

Page 91: ...ck whether the originals are suitable to be scanned by the machine The name is already in use Check the registered names You tried to register a name that is already in use Use another name Cannot detect the paper size of the original Specify the scanning size The set original was misaligned Place the original correctly Specify the scan size When placing an original directly on the exposure glass ...

Page 92: ...tal error has oc curred in the scan ner An unrecoverable error has occurred on the machine Contact your service repre sentative Scanner is not ready Check the scanner and the op tions The ARDF cover is open Check whether the ARDF cov er is closed Insufficient memory Reduce the scanning area Scanner memory is insufficient Reset the scan size Lower the resolution Set with no compression See TWAIN Dr...

Page 93: ...y by Windows Check whether the client computer can use the TCP IP protocol Communication error has occurred on the network A communication error has occurred on the network Check whether the client compu ter can use the TCP IP protocol Insufficient memory Close all other ap plications then re start scanning Memory is insufficient Close all the unnecessary applications running on the client compute...

Page 94: ...Troubleshooting When Using the DDST Unit 86 6 ...

Page 95: ... to get air between the sheets and prevent multi sheet feeds Note Be sure to select the paper size with User Tools If you do not misfeeds might occur Straighten curled or warped paper before loading For paper types and sizes see Recommended Paper Sizes and Types About This Machine To load paper in the bypass tray see Copying from the Bypass Tray Copy Reference Reference Recommended Paper Sizes and...

Page 96: ... pinching the release lever slide the end fence outward D Square the paper and place it in the tray Do not stack paper over the limit mark E Position the end fence flush against the paper F Push the paper tray in until it stops Note Fan the paper before loading For details about loading paper of a size not selectable with User Tools in Paper Trays see Changing the Paper Size Reference p 92 Changin...

Page 97: ...erhead Setting un der Copier Features and then place the original and paper as shown below See Copier Features General Settings Guide When printing with the printer function placing orientation is the same Original Orientation 1 When copying in this orientation using the duplex function select Always Specify in Orientation under Copier Features User Tools Place originals and then select as the ori...

Page 98: ...Adding Paper Toner and Staples 90 7 Loaded paper orientation For machine with copier function only AYP013S ...

Page 99: ...ote In System Settings specify Letterhead for Paper Type of the paper tray you want to use This setting is only available when the printer scanner and fax units are installed See Tray Paper Settings General Settings Guide BAK001S ...

Page 100: ...Paper Size Settings with User Tools If you do not misfeeds might occur See Tray Paper Settings General Settings Guide Fan the paper before loading Straighten curled or warped paper before loading For details about paper sizes and types see Copy Paper About This Machine Reference Copy Paper About This Machine Tray Paper Settings General Settings Guide ...

Page 101: ...e in the paper tray A Make sure the paper tray is not in use B Pull the paper tray out slowly until it stops C Remove any remaining copy paper D While pinching the release lever slide the end fence outward E Press down the release button F While pressing the release lever slide the side fences outward AYP001S BAK009S AYP004S ...

Page 102: ...they are flush against the paper s edges I Press down the lock button J Push the paper tray in until it stops Note When setting small quantities of copy paper be careful not to squeeze in the side fence too much Paper might not feed in properly if the side fences are too tight against the paper s edges Be sure to set the correct size otherwise a paper jam might occur AYP002S AYP005S BAK010S ...

Page 103: ...ss the User Tools Counter key B Select System Settings using U or T and then press the OK key C Select Tray Paper Settings using U or T and then press the OK key D Select Paper Size for the paper tray of which paper size will be changed using U or T and then press the OK key E Select the paper size using the scroll keys and then press the OK key BAK013S ...

Page 104: ...er and then gently push the paper tray in until it stops H Check the paper size on the display panel Note For details about the types of paper that can be loaded in the paper tray see Tray Paper Settings General Settings Guide Reference Tray Paper Settings General Settings Guide BAK013S ...

Page 105: ... to an open flame Dispose of used toner containers in accordance with local regulations Keep toner used or unused and toner containers out of reach of children If toner or used toner is inhaled gargle with plenty of water and move into a fresh air environment Consult a doctor if necessary If toner or used toner gets into your eyes flush immediately with large amounts of water Consult a doctor if n...

Page 106: ... Add Toner indicator begins flashing but replace toner soon to prevent poor copy quality Replacing Toner This section describes how to replace the toner bottle Removing toner Important Do not shake the removed toner bottle The remaining toner might scatter Inserting toner AZB019S BAK006S ...

Page 107: ...cuted af ter the toner has run out plus the number of communications not listed in the journal exceeds 200 A Make sure that the machine is in facsimile mode If the fax screen does not appear press the Facsimile key B Press Exit and then perform transmission operation The error message disappears Note The communication results report cannot be printed Waste Toner Waste toner cannot be re used Take ...

Page 108: ...ge other than the recommended type Finisher The following procedure explains how to add staples to the finisher Note If you cannot pull out the upper unit there are staples remaining inside the cartridge Use all the staples do not add more Keep your hands clear of the booklet finisher tray when pulling out or push ing in the finisher s staple unit You can trap your fingers if you do not BAK004S ...

Page 109: ...ortant This stamp cartridge is used for facsimile and scanner functions Use the cartridge specified for this machine Do not add ink to the cartridge by yourself Neglecting this can cause ink leakage Be sure not to dirty your fingers with ink from the cartridge A Open the ARDF B Open the stamp cover C Pull out the old stamp cartridge AMH006S AMH010S ZEXH080J ...

Page 110: ... D Insert the new stamp cartridge Insert the cartridge until the metal parts are no longer visible E Close the stamp cover Hold down the centre part of the cover to make sure that it is closed completely F Lower the ARDF AMI002S ZEXH100J ...

Page 111: ... area may be indicated If this is the case check every indicated area Refer to the following charts A B C D P R Y and Z You can find stickers explaining how to remove misfed paper inside the right cover and on the top of the ARDF cover When the machine instructs you to reset originals reset them in the feeding position The display will show you the number of originals to return The inside of the m...

Page 112: ...Clearing Misfeeds 104 8 When A Is Displayed When B Is Displayed When C Is Displayed BAK008S ASB006S BAK007S ...

Page 113: ...Removing Jammed Paper 105 8 When P Is Displayed When Y Is Displayed ASB008S ASB010S ...

Page 114: ...Clearing Misfeeds 106 8 When Z Is Displayed When R Is Displayed When Finisher Is Installed AYP015S BAK002S ...

Page 115: ...Removing Jammed Paper 107 8 When D Is Displayed When Bridge Unit Is Installed A Open the bridge unit covers B Remove the misfed paper BAK011S BAK012S ...

Page 116: ...to jam To avoid this turn copy paper over in the tray When the finisher is installed after removing jammed staples staples will not be ejected the first few times you try to use the stapler Reference Specifications for Options About This Machine Finisher The following procedure explains how to remove jammed staples from the finisher BAK005S ...

Page 117: ...umidity 15 80 temperature to be 27 C 80 6 F at 80 Ventilation 3 times hr person or more A strong and level base The machine must be level within 5 mm 0 2 inches both front to rear and left to right Keep the machine away from humidity and dust Otherwise a fire or an elec tric shock might occur Do not place the machine on an unstable or tilted surface If it topples over an injury might occur After y...

Page 118: ...hen you pull out the plug from the socket grip the plug to avoid damaging the cord thereby reduc ing the risk of fire or electric shock Close all covers and trays including the front cover and bypass tray Do not take off the holding stand Protect the machine from strong shocks Impact can damage the memory Before moving the machine be sure to pull all four handles fully out If not an injury might o...

Page 119: ... front cover of this manual Connect the power cord directly into a wall outlet and do not use an extension cord Do not damage break or make any modifications to the power cord Do not place heavy objects on it Do not pull it hard nor bend it more than necessary These actions could cause an electric shock or fire Unplug the power cord from the wall outlet before you move the machine While moving the...

Page 120: ...ace when options are installed contact your service representative When Not Used for a Long Time R CAUTION Note the following If the machine has not been used recently it requires time to initialize so can not start printing immediately Leave the machine switched on and wait about ten minutes For safety reason unplug the power cord from the wall outlet if the machine will not be used for an extend...

Page 121: ...t occur Do not clean parts other than those explicitly specified in this manual Other parts should only be cleaned by your service representative Cleaning the machine Wipe the machine with a soft damp cloth and then wipe it with a dry cloth to remove the water Cleaning the Exposure Glass This section describes how to clean the exposure glass and scanning glass Clean 1 and 2 Fire and breakdown can ...

Page 122: ...rks 114 9 Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover Clean 1 Cleaning the ARDF This section describes how to clean the ARDF Clean 1 and 2 BAK003S AMH012S ...

Page 123: ... Mail Notification 38 Error Report E Mail 38 Exposure glass cover is dirty 113 Exposure glass is dirty 113 F Fax error report 36 Finisher 1 100 108 Function status indicator 5 I Image is dirty 49 77 Indicators 3 Inserting toner 98 L Letterhead paper 89 Limit mark 93 Loaded paper orientation 89 Loading paper 87 Loading paper into the paper trays 88 Load Paper indicator 3 Lock button 93 M Main power...

Page 124: ...7 82 Scanned image is dirty 57 82 Scanned image is distorted 57 82 Scanned image is out of position 57 82 Scanned image is upside down 57 82 Scanner Properties dialog box not displayed 58 Selecting the paper size with user tools 95 Server Generated Error E mail 38 Shadow appears on copies 14 Side fences 93 Stamp cartridge replacement 101 Status messages 42 71 T Toner 98 99 Transmission 31 Transmis...

Page 125: ...ights to those marks The proper names of the Windows operating systems are as follows The product name of Windows 95 is Microsoft Windows 95 The product name of Windows 98 is Microsoft Windows 98 The product name of Windows Me is Microsoft Windows Millennium Edition Windows Me The product names of Windows 2000 are as follows Microsoft Windows 2000 Professional Microsoft Windows 2000 Server Microso...

Page 126: ...Operating Instructions Troubleshooting Type for MP 2500 Aficio MP 2500 IS 2325 AE AE D010 7626A ...

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