Rheem W2W Series, Owner'S Manual And Installation Instructions

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RHEEM HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA & NEW ZEALAND ONLY -
HEAT PUMP WATER HEATER MODELS 95401500, 95403500, 9540150S, 9540350S
1. THE RHEEM WARRANTY – GENERAL
1.1
This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New
South Wales.
1.2
Rheem offer a trained and qualified national service network who will repair or replace components at the
address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition can
provide preventative maintenance and advice on the operation of your water heater. The Rheem Service
contact number is 131031, with Contact Centre personnel available 24 hours, 7 days a week to take your call
and if necessary to arrange a service call for during normal working hours Monday to Friday (hours subject to
change).
1.3
For details about this warranty, you can contact us on 131 031 or by email at
warrantyenquiry@rheem.com.au
(not for service bookings) and for New Zealand on 0800 657 335.
1.4
The terms of this warranty and what is covered by it are set out in section 2 and apply to water heaters
manufactured after 1
st
July 2019.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will
apply to water heaters manufactured after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2
Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty
period will remain effective. The replacement does not carry a new Rheem warranty.
2.3
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem or
further than 25 km from either a regional Rheem branch office or an Accredited Rheem Service Agent's office,
the cost of transport, insurance and travelling between the nearest branch office or Rheem Accredited Service
Agent’s office and the installed site shall be the owner’s responsibility.
2.4
Where the water heater is installed in a position that does not allow safe or ready access, the cost of that
access, including the cost of additional materials handling and/or safety equipment, shall be the owner’s
responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls and the cost of
any special equipment to bring the water heater to floor or ground level or to a serviceable position is not
covered by this warranty.
2.5
This warranty only applies to the original and genuine Rheem water heater in its original installed location and
any genuine Rheem replacement parts.
2.6
If the water heater is not sized to supply the hot water demand in accordance with the guidelines in Rheem’s
water heater literature, any resultant fault will not be covered by Rheem's warranty.
2.7
The Rheem warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods,
storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.