Rheem W2W Series, Owner'S Manual And Installation Instructions

Page: 16 / 72

16
SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for
attending to any condition or fault that is not related to manufacture or failure of
a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)

Is the electricity switched on?
Inspect the isolating switch marked “HOT WATER” or “WATER HEATER” at
the switchboard and the isolating switch at the water heater and ensure they
are turned on.
Check the circuit breaker
marked “HOT WATER” or “WATER HEATER” at
the switchboard.

Is the alarm light flashing RED on heat pump controller?
If the alarm light is flashing RED, check the alarm by pressing the alarm
button. Phone your nearest Rheem Service Department or Accredited
Service Agent (or Service Centre in NZ) to inform about the alarm.

Is the timer set?
If the timer has been set, ensure sufficient time has been allowed to reheat
the storage tanks.

Are you using more hot water than you think?
Are outlets (especially the showers)
using more hot water than you think?
Very often it is not realised the
amount
of hot water used,
particularly when showering.
Carefully review the hot water usage.
Have your plumber install a flow
control valve to each shower outlet to
reduce water usage.

Heat pump circulator has failed?
The heat pump will not operate if the heat pump circulator has failed. Refer
to
“Heat Pump Is Not Operating”
on page 17 . Phone your nearest Rheem
Service Department or Accredited Service Agent to arrange for an inspection.