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VSP 3500 User Manual 102

Common Questions and Solution

In This Chapter

This chapter provides the common questions and solution for the video

processor. The following topics are provided:



No Output in Large Screen



Large Screen Output Flash Point



Large Screen only Display Part of the Image



No Display in the Second Half Part of Large Screen



All Key Lights Light Simultaneously

Summary of Contents for VSP3500

Page 1: ...VSP 3500 User Manual 1 VSP 3500 User Manual Manual RGB RD UM V3500 E001 Revision V1 0...

Page 2: ...e products and the programs described in this publication at any time without notice This publication would contain technical inaccuracies or typographical errors Changes are periodically made to the...

Page 3: ...e will be deemed invalid provided the damage is not proven to be attributed to the absence of properties guaranteed in writing or due to the intent or gross negligence or part of RGBlink If the purcha...

Page 4: ...fice Floor 11 A1 Building Baiwang R D Building Shahe West Road Xili Town Nanshan District Shenzhen Guangdong Province P R C Beijing office Room 602 Building 7 CaiManJie No 67 Chaoyang Road Chaoyang Di...

Page 5: ...ation Grounding the Product This product is grounded through the grounding conductor of the power cord To avoid electrical shock plug the power cord into a properly wired receptacle before connecting...

Page 6: ...ot strictly observed could result in injury or death of personnel Note CAUTION The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating...

Page 7: ...VSP 3500 User Manual 7 Change History The table below lists the changes to the Video Processor User Manual Format Time ECO Description Principal 1 0 2013 07 11 0000 Release Vira...

Page 8: ...17 Terms and Definitions 18 System Overview 23 Application Question 24 2 Hardware Orientation 25 In This Chapter 25 VSP 3500 Back Panel 26 INPUT 26 7 8 DVI Input 26 5 6 DVI Loop Out 27 OUTPUT 27 9 12...

Page 9: ...Keys 29 Layers 29 Inputs 29 Outputs 29 Layer Functions 30 Split Mode 30 Custom Adjustments 30 Control Button 30 LCD Panel 30 Knob 30 VSP 3500 Front Panel Button Part 31 Number Keys Part 33 Layers Part...

Page 10: ...Safety Precautions 45 Unpacking and Inspection 45 Site Preparation 45 4 Menu Orientation 46 In This Chapter 46 MENU 47 DEV INFO 48 INPUT CONFIG 48 OUTPUT CONFIG 49 LAYER CONFIG 51 VIEW 51 SYSTEM 52 R...

Page 11: ...Alpha Speed Settings 63 Color Key Settings 63 Layer Settings 64 Input Port Settings 65 Scale Settings 65 Crop Settings 66 Display Mode 66 Mirror Image and Test Pattern Settings 67 Rotate Settings 67...

Page 12: ...Information Toolbar 77 How to control processor through RS232 79 How to control processor with console software by USB 81 6 System Setup and Operations 84 In This Chapter 84 How to determine equipment...

Page 13: ...Common Questions and Solution 102 In This Chapter 102 No Output in Large Screen 103 Confirm if there are any input singles 103 Confirm if single output 103 Large Screen Output Flash Point 103 Confirm...

Page 14: ...VSP 3500 User Manual 14 B Contact Information 107 C Upgrading Software 108 Main board MCU program upgrading steps 108...

Page 15: ...nual 15 1 Introduction This chapter is designed to introduce you to the VSP 3500 User Manual Areas to be covered are Chapter Structure How to Use This Guide Terms and Definitions System Overview Appli...

Page 16: ...VSP 3500 operations Chapter 1 Introduction Chapter 2 Hardware Orientation Chapter 3 Hardware Installation Chapter 4 Menu Orientation Chapter 5 Communication Software Guideline Chapter 6 System Setup a...

Page 17: ...earch Index tool to perform comprehensive searches as required Table of Contents and Index Use the Table of Contents bookmarks to navigate a desired topic Click any item to instantly jump to that sect...

Page 18: ...r used extensively in television and named for its inventors A cylindrical bayonet connector that operates with a twist locking motion To make the connection align the two curved grooves in the collar...

Page 19: ...starting at 10Mbps For LAN interconnectivity Ethernet is physical link and data link protocol reflecting the two lowest layers of the OSI Reference Model Frame In interlaced video a frame is one compl...

Page 20: ...ture within a larger picture created by scaling down one of the images to make it smaller Each picture requires a separate video source such as a camera VCR or computer Other forms of PIP displays inc...

Page 21: ...ts standards for baseband visual communications This includes film as well as video and television standards S video A composite video signal separated into the luma Y is for luma or black and white i...

Page 22: ...www vesa org VGA Video Graphics Array Introduced by IBM in 1987 VGA is an analog signal with TTL level separate horizontal and vertical sync The video outputs to a 15 pin HD connector and has a horiz...

Page 23: ...aling applications and can setup as rotary possibility In addition to local control via the front panel control can be from the Windows Control Panel or the optional remote control panel The VSP 3500...

Page 24: ...3500 User Manual 24 Application Question We offer solutions to demanding technical problems Any application questions or required further information please contact with our Customer Support Engineers...

Page 25: ...25 2 Hardware Orientation In This Chapter This chapter provides detailed information about the VSP 3500 hardware The following topics are discussed VSP 3500 Back Panel VSP 3500 Front Panel VSP 3500 Fr...

Page 26: ...9 12 DVI Output 4 RS232 Interface 13 14 Switch and Power INPUT 2 DVI input by DVI I port 7 8 DVI Input DVI1 2 input Support DVI from high definition player DVD PC Through DVI I port Input resolution...

Page 27: ...to display system or LED screen through sending card Output resolution VESA 1024 768 60Hz 1280 720 60Hz 1280 768 60Hz 1280 1024 60Hz 1280x1280x60Hz 1440x900x60Hz 1600 1200 60Hz 1680x1050x60Hz 1920 10...

Page 28: ...2 Hardware Orientation VSP 3500 Back Panel VSP 3500 User Manual 28 13 Switch Switch on It means power on Switch off It means power off 14 Power Port AC 90 264V 50 60Hz IEC 3 power interface...

Page 29: ...Knob 14 SPLIT MODE Number Keys Number keys 0 9 is used to save and load and input the required number for SCALE CROP and POSITION directly For details please confer to Number Keys Part Layers VSP 3500...

Page 30: ...Adjustments Used for signal edit save output format selection scale and so on For details please confer to Custom Adjustments Part Control Button NEXT push the button for current subordinate option o...

Page 31: ...ication before it load last setting config and send processed image to the target monitor For the first setup DVI input is default source With front panel keyboard user can operate UVM 360 through the...

Page 32: ...e it shows the current input format preview the current output format the current software information the current device serial number User have the device serial number will acquire more effective s...

Page 33: ...ctly 3 Number Key 3 Press SAVE LOAD SCALE CROP and POSITION key The light lights user can choose SAVE to 3 or LOAD from 3 or input number 3 directly 4 Number Key 4 Press SAVE LOAD SCALE CROP and POSIT...

Page 34: ...9 Number Key 9 Press SAVE LOAD SCALE CROP and POSITION key The light lights user can choose SAVE to 9 or LOAD from 9 or input number 9 directly 0 Number Key 0 Press SAVE LOAD SCALE CROP and POSITION k...

Page 35: ...ammed C Layer C It lights means being selected and brinks means can be programmed D Layer D It lights means being selected and brinks means can be programmed Push A D button LCD panel will display as...

Page 36: ...efer to How to edit and define outputs Note OUTPUTS Button DVI1 corresponding DVI1 is the default as output DVI1 It is corresponding to DVI1 on back panel It lights means being selected DVI2 It is cor...

Page 37: ...ects that is VSP 3500 4 outputs are in the form of output split Single equipment can be set at max 2048x4 1152 or 2048 1152x4 or 2048x2 1152x2 it is mainly suitable for LED screen users For details pl...

Page 38: ...2 Hardware Orientation VSP 3500 Front Panel Button Part VSP 3500 User Manual 38 Split Mode 2 HORIZONTAL 1 2 Split Mode 3 FIELD GLYPH Other split modes including the following Split Mode 4 VERTICAL 1 2...

Page 39: ...2 Hardware Orientation VSP 3500 Front Panel Button Part VSP 3500 User Manual 39 Split Mode 5 HORIZONTAL 1 4 Split Mode 6 VERTICAL 1 4 Split Mode 7 2 IN 3 OUT...

Page 40: ...is the most commonly used functions for users shortcut setting the most frequent use function for the convenience of customers operate SAVE press the key to save the user data and meanwhile button 0...

Page 41: ...tput format button press the button key lights and enter the current output format user can select different output formats by rotating the left right knob SCALE Scale button press the button key ligh...

Page 42: ...e crop position size the current selected layer is subject to button A B C D For details please refer to How to crop the layer image Position Image position adjustment button press it and it lights us...

Page 43: ...on or lower key press the key to confirm options or enter out the current options Knob Part Up down knob rotate the knob you can adjust menu page or function option on the control LCD panel Left right...

Page 44: ...VSP 3500 User Manual 44 3 Hardware Installation In This Chapter This chapter provides comprehensive installation instruction for VSP 3500 hardware Following is the size of VSP 3500 for your reference...

Page 45: ...inspect it for damage If you find any damage notify the shipping carrier immediately for all claims adjustments As you open the box compare its contents against the packing slip If you find any shorta...

Page 46: ...describes all VSP 3500 processor menus including how they are accessed the functions that are available and descriptions of each menu tree in block diagram format The following topics are discussed M...

Page 47: ...ain MENU Rotate UP DOWN knob to browse level 1 menu Press NEXT to level 2 menu Repeat above operations can access to level 3 and level 4 menu Rotate LEFT RIGHT knob to set and adjust for the current m...

Page 48: ...ows 720x480x60 720x576x50 1280x720x60 1280x720x59 94 1280x720x50 1280x720x30 1280x720x29 97 1280x720x25 1280x720x24 1280x720x23 98 1920x1080x60 1920x1080x59 94 1920x1080x50 1920x1080x30 1920x1080x30s...

Page 49: ...read input resolution automatically Note The system is default for ON state COLOR SPACE Color space choice specific includes 4 kinds as follows Note When the image color of input signal source is not...

Page 50: ...768x60 1280x1024x60 1360x768x60 1366x768x60 1400x1050x60 1440x900x60 1440x900x60_r 1600x1200x60 1600x1200x60_r 1680x1050x60 1680x1050x60_r 1920x1080x60 1920x1080x60_r 1920x1200x60 2048x1152x60 TIMING...

Page 51: ...sing you can set display rotate DISPLAY Display Setting you can set LIVE or FREEZE H Mirror or V Mirror switch SET ROTATE Rotate Setting you can set image rotation and choose the image rotate to LEFT...

Page 52: ...E IN OUT FADE IN OUT effect user can choose ON OFF If choose ON it will first darken and then get fade in fade out effect when save call If choose OFF it will directly get fade in fade out effect SYST...

Page 53: ...re Guideline In This Chapter This chapter mainly introduce the control of communication software mainly includes as follows Install Software Run Software How to control processor through RS232 How to...

Page 54: ...cation software support drag and drop operation for edit and display Also it can be customized with schedule function Double click to install English version default for use click select to next dialo...

Page 55: ...5 Communication Software Guideline Install Software VSP 3500 User Manual 55 Users can choose installation path of the VSP 3500 PC software through the Destination Directory as shown in figure...

Page 56: ...5 Communication Software Guideline Install Software VSP 3500 User Manual 56 Choose Next to continue installation as shown in figure Choose Next to continue installation as shown in figure...

Page 57: ...5 Communication Software Guideline Install Software VSP 3500 User Manual 57 Choose Next to continue installation as shown in figure Click Finish and ready to run VSP 3500 console as shown in figure...

Page 58: ...are to the specified directory according to the software prompt the installation steps as follows Run Software Double click on the desktop shortcut to operate and control software choose and double cl...

Page 59: ...ct nine pin port DB9F to corresponding ports on computer and connect COM Crystal head to the RS232 port on the video processor Open the video processor then operate the computer back to the computer s...

Page 60: ...ottom display after serial port setup finished click the button serial displays button after successful connection it displays on left corner which means that the Connector has already been connected...

Page 61: ...address of the computer firstly set up the computer in the same network segment different IP address you can communicate such as 192 168 0 99 In addition VSP 3500 PC software can also control many se...

Page 62: ...SP 3500 User Manual 62 Mode Settings After confirm the equipment can communicate you can use after you set up equipment display set the Mode options in figure Output Settings Set output way informatio...

Page 63: ...y is 0 the layer image will not display when the transparency is 128 the layer image display fully Note The function is the same as MENU Output Config Output 1 Layer A D Alpha Alpha Speed Settings Alp...

Page 64: ...t and tick available option the color key function open Key in Select color to remove Key out Select color to reserve Red green and blue article regulation bar Adjust color value of the color key Note...

Page 65: ...way arbitrarily namely four layers can be configured to the same or different way data and realize matrix function Note The function is the same as MENU Output Config Layer A Set Input Set Input 1 2...

Page 66: ...hanging the number or click on the pull down arrow or drag the edge of image Note This set also can realize through the CROP key Display Mode There are two different display modes when selecting the l...

Page 67: ...3500 User Manual 67 Mirror Image and Test Pattern Settings There are two mirror modes namely level image and vertical mirror you can also choose test images Note The function is the same as MENU Outpu...

Page 68: ...Note The function is the same as MENU Output Config Layer A Set Rotate Switch Mode Settings Swap After switch Cut Take Program input and Preview input the image exchange Stay After switch Cut Take Pro...

Page 69: ...gh Load key Note Without electricity to restart equipment loads user mode 1 automatically Save User Mode Click save user mode to confirm after the completion of all parameter adjustment save all setti...

Page 70: ...e Guideline Run Software VSP 3500 User Manual 70 Note This setting also can realize through Save key Split Screen Mode It provides 8 kinds of cascade modes for the user to choose The corresponding ren...

Page 71: ...Guideline Run Software VSP 3500 User Manual 71 Note This setting also can realize through keys in Split Mode area CUT Seamless switch button Note VSP 3500 version 1 0 is unavailable Take Seamless spec...

Page 72: ...ble Config Mode Input Config Click home page on the configuration tick in the input configuration option it needn t to choose manually the system can search the resolution of the input automatically t...

Page 73: ...e function is the same as MENU Input Config Input 1 Input Format Output Config Click on the configuration mode page users only need to select output resolution in the output configuration option other...

Page 74: ...User can set IP through this function and it often used for the same computer to operate a few devices at the same time or remote control If you use a serial port to change IP it can become effective...

Page 75: ...3500 User Manual 75 Factory reset Click on the device factory initialization all set back the factory value Note The function is the same as Reset in the menu Language Language choice The software su...

Page 76: ...sonnel for the administrator password if you need Script Load Customer Script The Users can input previous script and change the parameters Save Customer Script Save the current script in operation to...

Page 77: ...ftware VSP 3500 User Manual 77 Image Display Toolbar Display the location size and output resolution information of the current image When the user modify parameters in the image toolbar display image...

Page 78: ...ation Software Guideline Run Software VSP 3500 User Manual 78 The bottom of Software connector displays software version core board version firmware version and product serial number of the current us...

Page 79: ...stal head access VSP 3500 RS232 control Connector the other end access PC serial Connection schemes are as follows If there is no any Serial port on your PC you will need another Serial to USB adapter...

Page 80: ...m display after serial port setup finished click the button serial displays button after successful connection it displays on left corner which means that the connector has already been connected with...

Page 81: ...Dfuse Install VCP_V1 3 1_Setup exe if the computer system is 32 bit system and if the computer system is 64 bit system install VCP_V1 3 1_Setup_amd64 exe Connect the USB cable to the PC and the video...

Page 82: ...ftware Guideline How to control processor with console software by USB VSP 3500 User Manual 82 When the installation finish can go to check the installed COM port inside the device management as follo...

Page 83: ...Install the console software and run after install shows the interface of the console as following Select the COM as installed just now Press to start communication when there is it means the communic...

Page 84: ...run normally How to change the output resolution How to add layer How to clear layer How to edit and define outputs How to scale the layer image How to crop the layer image How to set the position of...

Page 85: ...is on power and run normally 2 After the equipment into self check state starts the fan scan button one by one 3 After button scanning is completed equipment into the starting state equipment LCD disp...

Page 86: ...start the equipment default recall factory parameter or save 1 system parameters individual functional keys among key lights light up equipment liquid crystal cycle as shown below 5 Equipment starts n...

Page 87: ...VSP 3500 provides 12 kinds of common output formats for user 2 Click MENU key key lights 3 Set LED panel scan menu rotate UP DOWN knob to select OUTPUT CONFIG 4 Press NEXT to enter the menu rotate LE...

Page 88: ...ease refer to How to determine equipment run normally Operation is as follows In LAYERS area choose layer that need to increase layer that is press any key of layer A B C D or select all the 4 keys ke...

Page 89: ...wer and run normally For details please refer to How to determine equipment run normally Operation is as follows 1 In LAYER area press any key of layer A B C D that need to clear key blinks 2 Press th...

Page 90: ...DVI1 OUTPUTS key DVI2 is corresponding to back panel output DVI2 OUTPUTS key DVI3 is corresponding to back panel output DVI3 OUTPUTS key DVI4 is corresponding to back panel output DVI4 Note OUTPUTS ke...

Page 91: ...ion is as follows 1 In CUSTOM ADJUSTMENTS area press SCALE key key lights and start the scale function 2 In LAYER area press any bright key of A B C D light key among layer key is optional key lights...

Page 92: ...STMENTS area press CROP key key lights and start crop the layer image function 2 In LAYER area press any bright key of A B C D keys light are optional key lights and it can be edited 3 Rotate left rig...

Page 93: ...ows 1 In CUSTOM ADJUSTMENTS area press Position key key lights and start the set the position of layer image function 2 In LAYER area press any bright key of A B C D keys light are optional key lights...

Page 94: ...to determine equipment run normally Button operation is as follows 1 In SPLIT MODE area press any key key lights then start the output split function 2 VSP 3500 provides 8 kinds of split modes for use...

Page 95: ...it is selected 5 In CUSTOM ADJUSTMENTS area press SCALE key and Position key key lights user can set the size and position of output image 6 Rotate left right knob and up down knob user can set the s...

Page 96: ...XTERNAL SYNC Note If choose EXTERNAL SYNC the output resolutions should be the same 2 Press any key in SPLIT MODE area and choose split modes 3 Rotate the knob choose START X and START Y option The ho...

Page 97: ...otal screen height is1536 the width of the first screen is1440 the height of the first screen is 896 Then Start X is 0 Start Y is 0 Field glyph split on right side Total screen width is 5128 total scr...

Page 98: ...utton operation is as follows 1 When VSP 3500 is in split mode press any key of DVI1 DVI2 DVI3 DVI4 in OUTPUTS area select preset outputs key lights and it is selected 2 In CUSTOM ADJUSTMENTS area pre...

Page 99: ...ows 1 Press MENU key choose LAYER CONFIG option 2 Press NEXT and enter to Layer A 3 Press NEXT again and enter SET ROTATE 4 Press NEXT choose SET ROTATE rotate LEFT RIGHT knob to choose rotate mode 5...

Page 100: ...follows When VSP 3500 function setting is finished VSP 3500 provide 10 save modes to avoid setting again when you use the same function or set again after restarting because of power out 1 Press SAVE...

Page 101: ...shed VSP 3500 provide 10 save modes to load in order to avoid setting again when use the same function or set again after restarting because of power out 1 Press LOAD key key lights and meanwhile butt...

Page 102: ...ovides the common questions and solution for the video processor The following topics are provided No Output in Large Screen Large Screen Output Flash Point Large Screen only Display Part of the Image...

Page 103: ...e is input signal or if input wire interface is taken tight output wire interface is picked up tightly If display normally check if sending card is normally working or need to replace sending card tes...

Page 104: ...e wide and high points on the screen and select more adequater resolution than screen width Press NEXT to confirm All Key Lights Light Simultaneously Check if dial switches are normal Shut the power c...

Page 105: ...5 85Hz 1280 768 60 75 80Hz 1280x960x60 85Hz 1280 1024 60 75 85Hz 1360x768x60Hz 1366x768x60Hz 1400x1050x60Hz 1440x900x60Hz 1680x1050x60Hz 1600 1200 60Hz 1920x1200x60Hz 1920 1080 50 59 94 60Hz 2048x1152...

Page 106: ...20x1080x59 94 1920x1080x59 94i 1920x1080x60 1920x1080x60i 1920x1080x60_r 1920x1200x60 1976x1144x60 2048x1152x60 2560x816x60 Function Input way configuration Support each input way signal programming c...

Page 107: ...owner Warranty related repairs include parts and labor but do not include faults resulting from user negligence special modification lighting strikes abuse drop crush and or other unusual damages The...

Page 108: ...fault directory You also can choose by yourselves You can install DfuSe_Demo_V3 0 2_Setup exe if the computer system is 32 bit system and you can install DfuSe_Demo_V3 0 2_Setup_amd64 exe if the compu...

Page 109: ...wer to the machine Upgrade program Open DefuSe Menonstration program file Start menu all program STMicroelectronics DefuSe DefuSe Menonstration then pop up dialog box as follows Click Choose button po...

Page 110: ...VSP 3500 User Manual 110 Choose upgraded software VSP3500_V1 4 0_20120806_the n dfu company formally issued edition click open button pop up dialog box as shown in figure...

Page 111: ...l 111 Click Upgrade button pop up dialog box as shown in figure Click on the yes button Enter the program updates states as shown in figure Program updates completion status as shown in figure click Q...

Page 112: ...ram upgrade downward the two dial switches next to the LAN port dial back to its original position as shown in figure the state of switch downward Restart the equipment power reset through the front p...

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