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SiriusXM® Troubleshooting
If your SiriusXM® Connect Vehicle Tuner does not appear to be functioning
properly, and one of these advisory messages appears on the display, try
some of these troubleshooting tips.
CHK TNR
(check tuner)
This message indicates an issue with your SiriusXM® Connect Vehicle Tuner.
• Check that your tuner is securely plugged into the back of the Radio Motor.
• Check the wires between your unit and the SiriusXM® tuner for damage.
• Check the tuner to ensure that it is not damaged.
CHK ANT
(check antenna)
This message indicates an issue with your SiriusXM® antenna connection.
• Check that your SiriusXM® antenna is plugged into the tuner and that
the connection is secure.
• Check that the SiriusXM® antenna is not damaged.
• If the antenna connections are secure and the advisory message is still
displayed, turn the radio off and back on to reset the advisory message.
NO SIGNAL
(busy)
This message indicates that your SiriusXM® tuner isn't acquiring the
audio or program information from the satellite. If this message does
not go away after a few seconds, the satellite signal is too weak at your
current location. To solve this issue:
• Make sure the antenna is mounted away from metal objects.
• Move the vehicle to a new location – especially if your vehicle is parked
underground or in a parking garage.
CH UNAVL
(channel unavailable)
This message indicates that the current channel is unavailable. This error
can happen for several reasons:
• The channel may no longer be available on SiriusXM®.
• The channel may not be available with your current SiriusXM®
subscription package.
CH UNSUB
(channel unsubscribed)
The channel that you have requested is not included in your SiriusXM
subscription package or the channel that you were listening to is no longer
included in your SiriusXM subscription package. If you have questions
about your subscription package or would like to subscribe to this channel,
please contact SiriusXM.
• In the USA, visit www.siriusxm.com or call 1-866-635-2349.
• In Canada, visit www.siriusxm.ca or call 1-888-539-7474.
CH LOCKED
(mature channel locked)
This message indicates that the Mature Channel Lock has locked the channel.
• Enter the Mature Channel Lock code.
• Tune to a channel that is not locked by the Mature Channel Lock.
• Disable the Mature Channel Lock
(see page 22 for instructions)