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Manual 

    

 

 

  (UK) 

 
Professional answering machine 
with USB interface, alarm input, 
connection for headset and foot pedal

 

 

Retell 570 office 

 

 

 

Summary of Contents for 570 office

Page 1: ...Manual UK Professional answering machine with USB interface alarm input connection for headset and foot pedal Retell 570 office...

Page 2: ......

Page 3: ...cal strain Install the device away from sources of electrical disturbance Only attach authorised accessories for this device Never open the device yourself Use only a soft damp cloth to clean the devi...

Page 4: ...Message transfer Switches message transfer on or off For text entries is used as the entry button for letters and numbers Timer Switches timer on or off For text entries is used as the entry button f...

Page 5: ...ontrol button down pressed in succession Opens the entry field for the telephone book and Secondary function followed by pressing and holding message Starts recording the outgoing message via the audi...

Page 6: ...ull and there is no more memory for new short messages LED in the answering mode button Is lit when answering mode is switched on answering machine active LED in the playback button Flashes when there...

Page 7: ...ource 18 Checking OGMs 19 Deleting OGMs 19 Answering mode 20 Playing back and deleting incoming messages 22 Playing back new incoming messages 22 Playing back all incoming messages 22 Repeating 23 Pau...

Page 8: ...guring the telephone connection 47 Registering with your message centre 47 Entry options for short messages 48 Inbox 48 Outbox 51 Sending a message SMS 53 Templates 55 Message center 56 Timer 57 Setti...

Page 9: ...r 81 Alarm by SMS 83 Sample call number entries 84 Switching on alarm dialer 84 Mailboxes 85 General 85 Setting options for mailboxes 85 Setting up mailboxes 86 Using the mailboxes 88 Remote access to...

Page 10: ...Contents 10 Index 106 Brief operating instructions 109 Operating card for remote control 110...

Page 11: ...ing Remaining incoming message capacity Timer on switching time time Secondary function Message transfer switched on Enter a call number from the telephone book A Selected outgoing message Delete Sear...

Page 12: ...hed on Enter date Entry text possible Notes on errors and operation Send receive short message Switch on off basic settings software update call forwarding Automatic answering line busy Appointment ab...

Page 13: ...fore use a non slip underlay especially for new or freshly treated furniture Connecting Before you can use your Retell 570 office you first need to connect all the necessary cables 1 Fit the small con...

Page 14: ...via the PC fit the USB cable with the square plug into the device and the flat plug into the PC 7 If you want to use the alarm input fit the jack plug into the ALARM socket The alarm is set off if the...

Page 15: ...Getting started 15...

Page 16: ...record an incoming message OGM only the caller is given information but cannot leave a message Sample outgoing messages Outgoing message with incoming message option Hello this is the answer machine...

Page 17: ...thout incoming message is displayed To continue the recording press and hold OGM again The recording continues To cancel the recording press stop The recording is cancelled Using the selection button...

Page 18: ...isplayed to signal an ongoing recording Start the playback for the external signal source You can follow the ongoing recording via the loudspeaker The display shows the time that you have already been...

Page 19: ...at the bottom right of the display Press OGM briefly The OGM is played back The playback symbol the time that you have already heard and the number of the current OGM are displayed The volume can be...

Page 20: ...s up For OGMs without the option to record a telephone with the number of calls is displayed For OGMs with the option to record in addition the number of incoming messages is shown in large digits to...

Page 21: ...will not be answered The standby status is displayed If you record OGM 14 without the option to record OGM only when the incoming message capacity is full your Retell 570 office switches to this OGM a...

Page 22: ...one number is transferred during a call then this is also displayed If the telephone number matches one from the telephone book the caller s name is displayed The LED in the playback button flashes if...

Page 23: ...ds symbol The incoming message you are listening to is skipped or repeated Fast forward and rewind Press and hold the selection button next to the go backwards or forwards symbol Playback is interrupt...

Page 24: ...aller directly Press the selection button next to the displayed telephone number or the name during playback The device starts dialling the selected telephone number Dialling can be screened via the l...

Page 25: ...receiver is displayed so as to indicate an ongoing recording To end the recording press stop or hang up The standby status is again displayed If answering mode was activated before this continues A m...

Page 26: ...g Start speaking maintain approx 15 cm distance from the microphone The display shows the minutes and seconds that you have been speaking To stop the recording press stop The recording ends The LED in...

Page 27: ...Retell 570 office switches this message off automatically Press secondary function The secondary function symbol is displayed Press answering mode The display changes and shows the current date and t...

Page 28: ...ghts up and the display shows the absence time Calls are answered and the caller hears the absence message Press Answer mode to end the absence manager ahead of time The display changes and returns to...

Page 29: ...tries or the complete list You can transfer telephone numbers directly into the telephone book Press control button up The display shows the newest entry from the call list A smiling or sad face indic...

Page 30: ...button next to the delete symbol The entry is deleted 2s To delete the whole call list press the selection button next to the delete symbol for 2 seconds The entire call list is deleted To exit the l...

Page 31: ...individual ringing tone refer to Page 36 Vocal clip or a personalised OGM refer to Page 36 Personal outgoing message to an entry If at a later stage the call number for this entry is received you wil...

Page 32: ...the location and press the selection button next to the delete symbol The character under the cursor is deleted 2s To delete the whole entry press the selection button next to the delete symbol for 2...

Page 33: ...the delete symbol The character under the cursor is deleted 2s To delete the whole entry press the selection button next to the delete symbol for 2 seconds The whole entry is deleted To stop the entr...

Page 34: ...W X Y Z u v w x y z 6 7 8 9 0 Search entries Press control button down The telephone book is opened Search for the desired entry using the control buttons up down The entries scroll through the displa...

Page 35: ...tion Checking and changing entries Search for names as described under Search entries 2s Press the selection button next to the desired name for 2 seconds The entry field for the name and the telephon...

Page 36: ...2s For an existing entry Search for entry as described in Searching entries and press the selection button next to the entry for 2 seconds Press the selection button next to the sub menu symbol for 2...

Page 37: ...an existing entry Search for entry as described in Searching entries p 34 and press the selection button next to the entry for 2 seconds 2x Press the selection button next to the sub menu symbol twic...

Page 38: ...34 Press the selection button next to the desired name The device starts dialling the selected telephone number Dialling can be screened via the loudspeaker After dialling accept the call by lifting...

Page 39: ...al OGMs to the holding loop refer to Page 90 Settings Queue message Press the selection button next to the holding loop symbol for 2 seconds The display flashes on hold The holding loop can be screene...

Page 40: ...ons To activate Call back on busy you usually dial a certain combination of digits e g Hook flash 37 The combination of digits must be pre entered as described in Settings Call back code Page 92 You c...

Page 41: ...ribed in Settings Page 91 Call Tiptel 570 office You hear the OGM Start entry with the star button The OGM stops Enter the message code via the telephone keypad If you make a mistake delete entry usin...

Page 42: ...ain A voice message confirms recognition of each digit To confirm the entry press the hash button If the correct code is detected your Tiptel 570 office notifies you via a voice message If the code is...

Page 43: ...om where it was paused e g after a quit request Skip Press 4 for back or 6 for forwards during playback The ICM you are listening is skipped or repeated To delete the current ICM Press 7 during playba...

Page 44: ...he desired OGM 1 in succession The Retell 570 office asks you to speak Record an outgoing message For an outgoing message with incoming message option After recording the OGM press 8 The OGM is played...

Page 45: ...To delete the call number Press and 7 in succession The call number is deleted To accept the call number Press and 8 in succession The new call number is played back for checking Call forwarding func...

Page 46: ...the new target call number Switch off device function Switching answering mode on off Press and 0 in succession Your Retell 570 office disconnects and will not answer any more calls Remote activation...

Page 47: ...tion please check whether you can access the Call number transfer and Call number display CLIP incoming and outgoing functions To do so please ask your network operator if these features are available...

Page 48: ...umber from the telephone book Templates You can create up to 5 different templates change or delete old templates Each template can be copied to the outbox Message centre Enter the number for the mess...

Page 49: ...ess the selection button next to Messages SMS The messages menu is displayed Press the selection button next to Inbox The inbox is displayed You can scroll through individual entries using the control...

Page 50: ...essage briefly The selected message is displayed You can scroll through the messages using the control buttons up down 2s To delete the message press the selection button next to the delete symbol for...

Page 51: ...to Outbox The display changes and displays the outbox You can scroll through the existing messages using the control buttons up down 2s To delete the outbox press the selection button next to the dele...

Page 52: ...button three times the M is in the third position on this button The entry location flashes Press control button right to change to the next entry location The cursor to the next entry location Use th...

Page 53: ...e first digit of the recipient s call number Enter the first digit of the call number using the control buttons up down The numbers 0 to 9 in the display Press control button right to change to the ne...

Page 54: ...To delete an entry move the cursor to the location and press the selection button next to the delete symbol The character under the cursor is deleted To transfer the call number press stop The call n...

Page 55: ...to the templates You can scroll through individual templates using the control buttons up down The start of the selected template is displayed 2s To copy a template to the outbox press the correspondi...

Page 56: ...29 If you are using the device on a different telephone network then please refer to them for the correct send and receive numbers The send number must be saved in memory location 1 Open the message m...

Page 57: ...shes mean that no switching time has been programmed Weekday You set the weekdays here for when the function should be switched on off or changed A dash means that no change takes place on this day An...

Page 58: ...hes between the 10 possible switching times Press the selection button next to the switching time and make the desired settings using the control buttons up down The cursor is at hours Use the control...

Page 59: ...lete symbol The empty entry field is displayed again 2s To delete the timer press the selection button next to the delete symbol for 2 seconds All switching times are deleted To stop entering addition...

Page 60: ...60 Switching on timer Press timer The display shows a clock as the symbol for activated timer The timer sets the current functional status Press timer again to switch off timer The clock symbol disap...

Page 61: ...l Code If you do not access the messages remotely the device dials the next call number after a waiting period 5 180 seconds If no remote control is carried out during the repeat time 5 60 minutes the...

Page 62: ...ge transfer The message transfer menu is shown in the display Search for the desired setting option using the control buttons up down All setting options are displayed Press the selection button next...

Page 63: ...the next entry location Use the control button left to move the cursor once place backwards for example to overwrite a character The cursor moves to the left To transfer a call number from the teleph...

Page 64: ...es by SMS You will receive a short message e g on your mobile phone You have 2 new messages from 1 01701234567 2 Ashton Deidra Use this function if you do not want to be disturbed and will pick up you...

Page 65: ...ke message transfer by short message SMS you must enter an S before the call number Normal subscriber 0123456789 PABX Extension to extension i 269 Short message SMS S 017012345678 Switching on message...

Page 66: ...ringing tone for your telephone and your Retell 570 office will play it back Please note that your individual ringing tone is only played back on the second call signal During playback it is not possi...

Page 67: ...cord symbol Now record your individual ringing tone by playing any sound in front of the integrated microphone Release the button The recording is completed and is played back for verification purpose...

Page 68: ...e before the target call number e g 21 A second code e g 21 switches call forwarding off again Refer also to your network operator s or system manufacturer s user instructions Setting options for call...

Page 69: ...o change The cursor is located at the entry point Select the desired entry location using the control buttons left right and change it with the control buttons up down The display shows the current se...

Page 70: ...s cribed under Search entries p 34 To enter a character press secondary function and then control button down An empty space is inserted to the left of the cursor To delete a digit move the cursor to...

Page 71: ...ension 23 and you want to divert the calls to extension 21 Activate 82 Deactivate 80 Target call number i 21 Example 3 You have a Retell 1 8 fax clip PABX are connected with it to Deutsche Telekom and...

Page 72: ...essing a confirmation on the device You also have the option of activating the monitoring via the contact control via the alarm input Setting options for automatic monitoring Activate function Yes or...

Page 73: ...utomatic monitoring The entry field for automatic monitoring is displayed Search for the desired setting option using the control buttons up down All setting options are displayed Press the selection...

Page 74: ...e this is indicated via the display and notified by an acoustic signal Entering and managing appointments Press menu The main menu is displayed Search for the Schedule entry using the control buttons...

Page 75: ...appointment is deleted To enter or edit additional information press the selection button next to the entry symbol or an existing text The cursor appears in the entry field for additional information...

Page 76: ...ocation and press the selection button next to the delete symbol The character under the cursor is deleted To stop the entry press stop Appointment notification When the time for the appointment has b...

Page 77: ...ust enter this PIN to unlock the device In the factory pre set the PIN code is 0000 Locking the device Changing PIN Press menu The main menu is displayed Search for the Security lock entry using the c...

Page 78: ...nit or Change PIN Press the selection button next to Lock unit The display returns to the initial state A small key shows that the device is locked or Press the selection button next to Change PIN The...

Page 79: ...79 Unlocking device Use the control buttons to enter the PIN The display shows the current setting After entry press the selection button next to PIN The small key is no longer displayed The device ca...

Page 80: ...e alarm is not confirmed the device dials the next call number after a waiting period 5 180 seconds If no confirmation is made during the repeat time 5 60 minutes the device dials the complete call nu...

Page 81: ...n Press the selection button next to alarm dialer The alarm dialer menu is shown in the display Search for the desired setting option using the control buttons up down All setting options are displaye...

Page 82: ...to change to the next entry location and enter other digits The cursor to the next entry location Use the control button left to move the cursor once place backwards for example to overwrite a charact...

Page 83: ...e An alarm has been raised The alarm is discontinued after the SMS has been successfully sent Further quitting is no longer required Use of this function is appropriate if you do not want to be distur...

Page 84: ...you must enter an S before the call number Normal subscriber 0123456789 PABX Extension to extension i 269 Short message SMS S 017012345678 Switching on alarm dialer Press secondary function The second...

Page 85: ...g the relevant mailbox automatically refer to Automatic call forwarding to the mailbox p 89 Another usage is an information center where the caller first hears the set message from the actual answerin...

Page 86: ...oxes and the message transfer function you must enter the target call number here Setting up mailboxes Press menu The main menu is displayed Search for the Set up mailboxes entry using the control but...

Page 87: ...s the current setting or When entering digits press the selection button next to the desired line The entry location flashes Change the settings using the control buttons up down The display counts up...

Page 88: ...detail in the previous chapters Because there is only one OGM for each mailbox it goes without saying that it is not possible to select the OGM Press the selection button next to the mailbox symbol un...

Page 89: ...following requirements The CLIP function transfer of call number must be supported and the call number of the extension that has forwarded must be transferred for example as with the Retell 31 home o...

Page 90: ...me after each ICM Date ancmnt Yes or no You can set here whether to announce the date after each ICM Number ancmnt Yes or no You can set here whether to announce the call number transferred after each...

Page 91: ...the device starts remote control immediately Toll saver Yes or no If you select Yes and there are new ICMs your Retell 570 office answers calls after two ringing tones no matter the number of ringing...

Page 92: ...X systems add in numbers before the received call number This produces incorrect messages for the received call number In order to recognise the additional numbers and to cut them off you can enter th...

Page 93: ...ess the selection button next to settings The settings menu is displayed Search for the desired setting option using the control buttons up down All setting options are displayed Press the selection b...

Page 94: ...required location using the control buttons left right The selected entry location flashes To end digit entry press the selection button next to the desired line again The entry location stops flashi...

Page 95: ...all settings to the status they had on delivery The call list and all ICMs and OGMs and individual ringing tones are deleted The telephone book entries are retained The Delete telephone book function...

Page 96: ...button next to the desired function and follow the displayed instructions To carry out the software update enter the phone number of the update server This entry has to be made only once the number wi...

Page 97: ...e the headset is detected automatically and the corresponding symbol is displayed Accept the call using the selection button next to the Accept symbol The display shows the status of the call and you...

Page 98: ...l You can use the foot pedal to operate the playback functions using your feet your hands are free for example to enter orders directly into your PC The following functions are available Playback stop...

Page 99: ...g machine Retell 570 office is in compliance with the essential requirements and other relevant provisions of directive 1999 5 EC Retell declares that your Retell 570 office meets the requirements of...

Page 100: ...in any way Legality of Recording Oftel says that you should make every reasonable effort to inform all parties to a call that it may or will be recorded silently monitored or intruded into They say t...

Page 101: ...cycled granules The packaging materials do not consist of plastics but of partially recycled cardboard and paper Troubleshooting Power failure The device is not operational during a power failure The...

Page 102: ...call back on busy Call back code not entered network operator or PABX dies not support the function or function is not authorised Enter call back code Check with network operator or PABX as to whether...

Page 103: ...ording quality 128 kb sec Length of ICM 2 minutes Monitoring during ICM Yes Number of ringing tones before answer 2 Queue message Own number Remote access code Quick check code Toll saving No Remote a...

Page 104: ...aler Off Mailboxes Off Technical data Dimensions W x H x D Retell 570 office 220 x 50 x 190 mm Mains plug 53 x 68 x 44 mm Weight Retell 570 office 540 g Mains plug 270 g Operating voltage Mains plug 2...

Page 105: ...t messages CLIP Call number display Dual mode DTMF FSK Data retained after power failure 10 years Time Network synchronous Display Graphics LCD 64 x 128 pixels backlit OUT output level 150 mV 10 k IN...

Page 106: ...ital letters 31 52 75 CD ROM 13 CE sign 100 Changing entries 35 Changing PIN 77 Checking OGMs 19 CLIP correction 92 Connecting 13 D Day night switching 68 Default status 95 Deleting all incoming messa...

Page 107: ...k code 85 Quit code 80 Quit request 42 R Receive telephone book 95 Recipient s call number 53 Recording an outgoing message 17 Recording quality 90 Recording threatening calls 72 Redialling 92 Remote...

Page 108: ...ok 31 Telephone connection cable 3 13 Templates 48 Text entry 31 Time control 57 Transfer cables 13 Troubleshooting 101 U Unlocking device 79 USB cable 13 User elements 6 Using the mailboxes 88 V Voca...

Page 109: ...s To play back all recordings Adjust volume Deleting all incoming messages or Press selection button during playback to delete the current ICM Press selection button for 2 seconds to delete all messag...

Page 110: ...Operating card for remote control...

Page 111: ......

Page 112: ...Retell 53 Thames Street Sunbury on Thames Middlesex TW16 5QH England Tel 44 0 1932 779755 Fax 44 0 1932 780383 Email sales Retell co uk www Retellrecorders co uk Retell 2005 06 2005 EDV 4931718...

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