ReSound Unite Phone Clip
+
FREQUENTLY ASKED QUESTIONS
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Troubleshooting
Why can’t my phone find the Unite Phone Clip+?
a. The Unite Phone Clip+ may be outside the range of the device you are trying to pair it with. Move the
devices closer together and reattempt pairing.
b. Unite Phone Clip+ may not be in pairing mode.
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Why doesn’t my phone work with the Unite Phone Clip+ after paring?
This could be caused by a number of things:
1) The Unite Phone Clip+ is powered off: Power on the Unite Phone Clip+.
2) The Unite Phone Clip+ and mobile phone have not been paired: Go through the Bluetooth pairing
process and establish a Bluetooth connection between the Unite Phone Clip+ and the mobile phone.
3) The Bluetooth connection between The Unite Phone Clip+ and the mobile phone is lost: Assure that
Bluetooth is enabled in the mobile phone and establish a Bluetooth connection between The Unite
Phone Clip+ and the mobile phone again.
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What causes a break in connection?
1)
Maybe the Unite Phone Clip+ and hearing aids are not within wireless range: Assure that
Phone Clip+ and hearing aids are within wireless range
2)
Maybe the battery in the hearing aid is so depleted that it no longer supports audio streaming:
Replace the battery in the hearing aid with a new one.
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Why can’t I hear the ring tone when someone is calling?
The Unite Phone Clip+ may be out of the hearing aids range: Try to move the Unite Phone Clip+ closer
to the hearing aids.