ReSound KE361-DRWC Page 50 User Manual Download

Page: 50 / 88

Issue

Potential cause

Potential solution

No sound

Is the hearing aid turned on?

Turn it on.

Is the hearing aid charged?

Charge the hearing aid.
(See the user manual for your charger.)

Is the receiver wire broken or the earmould
clogged?

Consult your hearing care professional.

Is your ear full of wax?

Visit your physician.

Sound is distorted,
spluttering or weak?

Is the receiver wire broken or the earmould
clogged?

Consult your hearing care professional.

Battery drains very
quickly.

Did you leave your hearing aid switched on
for long periods of time?

Always turn off your hearing aids when you
are not using them, e.g. during the night.

Is the hearing aid 3-4 years old?

Visit your hearing care professional.

Troubleshooting

Summary of Contents for KE361-DRWC

Page 1: ...User guide ReSound Receiver In The Ear hearing aids Rechargeable...

Page 2: ...erial number Model number Model number Battery type Rechargeable Dome earmould type Closed dome Small Medium Large Open dome Small Medium Large Power dome Small Medium Large Tulip dome RIE earmould Pr...

Page 3: ...17 Using your hearing aids 19 Using a telephone 23 Advanced options 28 Wireless accessories 33 Cleaning and caring for your hearing aids 35 General warnings and precautions 45 Hearing aid expectations...

Page 4: ...4...

Page 5: ...ntal operating principle of hearing aids is to receive amplify and transfer sound to the eardrum of a hearing impaired person For devices including a Tinnitus Sound Generator module The Tinnitus Sound...

Page 6: ...This accessory is intended to be used by the same age group as the hearing aid The accessory is intended to be used by lay persons 6 Introduction...

Page 7: ...Your hearing aid 1 Receiver wire 2 Receiver 3 Dome an open dome is shown 4 Push button 5 LED 6 Microphone inlets 7 Left right indicator 8 Serial number and model 1 2 3 4 5 6 6 6 7 8 Your hearing aid 7...

Page 8: ...p dome Closed dome Open dome Power dome Custom earmould The closed open and power domes are available in different sizes Tulip domes are one size Domes are all light grey Only use domes supplied by Re...

Page 9: ...ttery is built in and cannot be replaced Use of other batteries may present a risk of fire explosion or chemical burn Dispose of rechargeable product according to local regulations Please recycle when...

Page 10: ...reasons use only the charger supplied by ReSound Use of other chargers may invalidate any approval or warranty To save battery power turn off your hearing aids when they are not in use Low battery wa...

Page 11: ...minutes indicates that battery power is too low The table below shows how the hearing aid functions are affected as the power level declines Battery level Signal Hearing aid Remote control Streaming...

Page 12: ...the other for your right Do not swap them Please pay attention to this when cleaning storing and inserting the hearing aids Left hearing aid Right hearing aid You might want to ask your hearing care...

Page 13: ...Hang the hearing aid over the top of your ear 2 Hold the receiver wire where it bends and gently place push the receiver dome into your ear canal 3 Push the dome far enough into your ear canal so that...

Page 14: ...odify the shape of the receiver wire yourself Sport lock If you lead an active life your hearing aids may come loose To avoid this situation your hearing care professional can attach and adjust a spor...

Page 15: ...armould between your thumb and index finger and position the sound outlet into your ear canal 2 Slide the earmould into your ear with a gentle twisting move ment Move the earmould up and down and pres...

Page 16: ...earmould it may help to pull your ear up and outward with the opposite hand CAUTION Never attempt to modify the shape of the hearing aids earmoulds domes or receiver wires yourself 16 Placing your hea...

Page 17: ...from your ears If your hearing aids have domes follow these instructions 1 Lift the hearing aid off your ear 2 Hold the receiver wire with your thumb and forefinger where it bends and pull the dome o...

Page 18: ...tarily 2 Using your thumb and index finger gently pull the earmould not the hearing aid or the wire loose from your ear If your earmould has a removal cord pull it gently to assist The removal cord is...

Page 19: ...LED flashes 3 times Your hearing aids also turn off automatically when you place them in the charger Premium charger only and they turn on automatically when you remove them from the charger Your hear...

Page 20: ...switch between programs You will then hear one or more beeps The number of beeps indicates which program you have selected Press and hold for 1 second short melody until streaming begins If your heari...

Page 21: ...ush button and fill in the following table with your new settings Action Default setting New setting New setting Short press Change program 1 sec press Activates streaming NOTE Some features are confi...

Page 22: ...change programme or turn it on or off Action Light Turn on Press and hold the button for 5 seconds Flash Turn off Press and hold the button for 5 seconds Flashes three times Enter flight mode optional...

Page 23: ...o your ear canal or hold it close to the hearing aid microphones as illustrated 2 If you hear whistling try holding the telephone in the same position for a few seconds The hearing aid may be able to...

Page 24: ...accessories to enhance listening capabilities Phone Now optional By placing a magnet on the telephone receiver your hearing aids automatically switch the telephone program on when the receiver is clo...

Page 25: ...acemakers and defibrillators in question If the manufacturer cannot issue a statement we recommend keeping the magnet or a telephone equipped with the magnet 30 cm 12 away from magnetically sensitive...

Page 26: ...horoughly Use a recommended cleaning agent 2 Remove the foil from the magnet 3 Place the magnet on the phone CAUTION If you experience frequent signal loss or noise during calls move the Phone Now mag...

Page 27: ...hearing aids have enabled the Comfort Phone functionality the hearing aid on the non phone ear automatically attenuates Do not cover the phone loudspeaker opening with the magnet If the function does...

Page 28: ...ludes ReSound Assist Live With this service you can get face to face assistance from your hearing care professional from home All you need is a smart device with Internet enabled This allows you to 1...

Page 29: ...ly works if your smart device is connected to the Internet Your hearing care professional will provide information regarding this option and how it works with the ReSound Smart 3D app Using your heari...

Page 30: ...send and receive signals to and from the hearing aids via smartphones Our smartphone apps must only be used with our hearing aids for which they were designed and we take no responsibility if the app...

Page 31: ...his option can be added by your hearing care professional However in some areas you are requested to turn off wireless communication CAUTION When boarding a flight or entering an area where RF transmi...

Page 32: ...Activating wireless communication exit Flight Mode 1 Turn your hearing aid off and then on 2 Wireless communication will be activated after 10 seconds 32 Advanced options...

Page 33: ...to your hearing aids at a volume level that suits you ReSound Remote Control allows you to adjust the volume mute your hearing aids and change programs ReSound Remote Control 2 allows you to adjust t...

Page 34: ...or streaming audio from a computer or music player NOTE Ask your hearing care professional for more information on the range of ReSound wireless accessories For use of wireless functionality only use...

Page 35: ...t wear your hearing aids when putting on cosmetics perfume aftershave hairspray suntan lotion etc These might discolour the hearing aid or get into the hearing aid causing damage 4 Do not immerse your...

Page 36: ...e of a drying kit is recommended WARNING Always turn your hearing aids off while cleaning and maintaining them Cleaning tools 1 Soft cloth 2 Brush for cleaning Use the brush on all surfaces and orific...

Page 37: ...he brush WARNING Do not use force to press the bristles on the small brush into the inlets because the microphones may be damaged CAUTION Do not use alcohol or other solvents to clean your hearing aid...

Page 38: ...your domes every 3 months or more often according to the advice of your hearing care professional Incorrect dome replacement can result in a dome being left in your ear when you remove your hearing ai...

Page 39: ...f the receiver and discard This may require a bit of force 2 Push the new dome over the ribbed end of the receiver 3 Check that the dome is securely mounted by carefully lifting the lower part of the...

Page 40: ...instructions 1 Remove the used dome by pulling it off the receiver and discard This may require a bit of force 2 Push the largest petal back then press the tulip dome over the ribbed end of the receiv...

Page 41: ...that the collar completely covers the ribbed end of the receiver 4 Push the larger petal toward the receiver This illustration shows a cor rectly mounted tulip dome Ensure the large petal is outside...

Page 42: ...g care professional for advice on how often you need to do this It will depend on how much earwax your ears produce If you wear a dome remove it before following this process for replacing the wax fil...

Page 43: ...ake out one of the tools Each tool has a small hook removal tip in one end and a new wax filter in the other 3 Insert the removal tip into the used wax filter and then pull the tool straight out It is...

Page 44: ...tly press the replacement straight into the sound outlet until the outer ring is touching the sound outlet 3 Pull the tool straight out your new wax filter will remain in place Re attach your dome or...

Page 45: ...radio equipment mobile telephones contain less energy and will not damage hearing aids However they have the potential to momentarily affect the sound quality or temporarily create undesired sounds f...

Page 46: ...re radio frequency emission is prohibited 9 If a hearing aid is broken do not use it 10 A power hearing aid can produce very loud sound to compensate for a severe or profound hearing loss There is the...

Page 47: ...reless devices Although unlikely nearby electronic devices may be affected In that case move the hearing aid away from the affected electronic device 2 Use only original parts from the manufacturer e...

Page 48: ...ing from organic conditions Consistent use of the hearing aid is recommended In most cases infrequent use does not permit you to get full benefit from it The use of a hearing aid is only part of heari...

Page 49: ...olume very loud Reduce the volume Is the receiver wire broken or is the earmould clogged Visit your hearing care professional Are you holding an object e g a hat or a telephone mouthpiece close to the...

Page 50: ...professional Is your ear full of wax Visit your physician Sound is distorted spluttering or weak Is the receiver wire broken or the earmould clogged Consult your hearing care professional Battery drai...

Page 51: ...itting correctly in the charger Reinsert the hearing aid in the charger See the user manual for your charger Is the hearing aid charger charged Premium charger only or plugged into a power source Plug...

Page 52: ...g aids as described in this user guide Can I damage a battery by incorrect use Only if you expose it to extreme temperatures or excessive physical force Is it required to remove the hearing aids when...

Page 53: ...emove the hearing aids from the charger they will not turn on automatically as normally Press the push button for 5 seconds to turn the hearing aids on manually Premium charger only Does the battery h...

Page 54: ...ective user has any of the following conditions 1 Visible congenital or traumatic deformity of the ear 2 History of active drainage from the ear within the previous 90 days 3 History of sudden or rapi...

Page 55: ...evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician wi...

Page 56: ...us or personal beliefs that preclude consultation with a physician The exercise of such a waiver is not in your best health interest and its use is strongly discouraged Children with hearing loss In a...

Page 57: ...u may hear the therapeutic sound of a continuous or fluctuating noise Indications for use of the TSG module US only The Tinnitus Sound Generator module is a tool to generate sounds to be used in a Tin...

Page 58: ...erates sounds to be used in tinnitus management programs to relieve suffering from tinnitus Explanation of how the device works The TSG module is a frequency and amplitude shaped white noise generator...

Page 59: ...r hearing care professional can set the TSG Module so that it becomes audible exclusively in such surroundings The overall sound level can be adjusted via a volume control Your doctor audiologist or h...

Page 60: ...our tinnitus as well as the sound used In a majority of instances the TSG module can also be set to mask the tinnitus sound so to provide temporary relief by introducing a more pleasant and controllab...

Page 61: ...a hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device This functionality is available in supported hearing aids when a hearing care p...

Page 62: ...noise signal which can be shaped with the following configurations High pass filter Low pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 8000 Hz The white noi...

Page 63: ...daches perceived decrease in auditory function or increase in tinnitus perception you should discontinue use of sound generator and seek medical evaluation Children and physically or mentally challeng...

Page 64: ...the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect tinnitus...

Page 65: ...if improperly used Sound generators should be used only as advised by your doctor audiologist or hearing care professional Sound generators are not toys and should be kept out of reach of anyone who...

Page 66: ...ser should discontinue use of the sound generator and seek medical evaluation To prevent unintended usage by paediatric or physically or mentally disabled users the volume control must if enabled be c...

Page 67: ...prospective user has any of the following conditions 1 Visible congenital or traumatic deformity of the ear 2 History of active drainage from the ear within the previous 90 days 3 History of sudden o...

Page 68: ...orn at uncomfortable levels Tinnitus Sound Generator precautions 1 Should the user develop any side effects from using the sound generator such as dizziness nausea headaches perceived decrease in audi...

Page 69: ...TSG module used for adjusting the sound generator output level To prevent unintended usage by paediatric or physically or mentally disabled users the volume control must be configured to only provide...

Page 70: ...r that the prospective user has any of the following conditions 1 Visible congenital or traumatic deformity of the ear 2 History of active drainage from the ear within the previous 90 days 3 History o...

Page 71: ...commendations the user should not use the sound generator for more than eight 8 hours a day when this is set to a level of 85 dB SPL or above When the sound generator is set to levels of 90 dB SPL or...

Page 72: ...eplaced by new products or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts The warranty period of hearing aids is designated on your war...

Page 73: ...C 113 F at a relative humidity of 90 non condensing An atmospheric pressure between 500 hPa and 1100 hPa is appropriate During transport or storage the temperature should not exceed the limit values o...

Page 74: ...ed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in acc...

Page 75: ...rms to the Essential Requirements according to Annex I of Council Directive 93 42 EEC for medical devices MDD Hereby GN ReSound A S declares that the radio equipment types LXR45 are in compliance with...

Page 76: ...me invalid Type designations Hearing aid type designations for models included in this user guide are LXR45 FCC ID X26LXR45 IC 6941C LXR45 This device includes an RF transmitter which operates in the...

Page 77: ...Follow instructions for use Do not dispose of your hearing aids and batteries with ordinary household waste Your hearing aids and batteries should be disposed of at sites intended for electronic wast...

Page 78: ...Complies with ACMA requirements Complies with IMDA Standards DA105282 Complies with IMDA standards 78...

Page 79: ...46 dB Maximum output 90 dB SPL input Max HFA 113 109 dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz 0 5 0 8 0 5 Equivalent input noise w o noise reduction 21 dB SPL 1 3 Octave Equivalent inpu...

Page 80: ...7 Equivalent input noise w o noise reduction 24 dB SPL 1 3 Octave Equivalent input noise w o Noise reduction 1600 Hz 11 dB SPL Frequency range IEC 60118 0 2015 100 8060 Hz Expected operating time 30 H...

Page 81: ...rtion 500 Hz 800 Hz 1600 Hz 0 3 0 7 0 5 Equivalent input noise w o noise reduction 22 dB SPL 1 3 Octave Equivalent input noise w o noise reduction 1600 Hz 10 dB SPL Frequency range IEC 60118 0 2015 10...

Page 82: ...1 Equivalent input noise w o noise reduction 23 dB SPL 1 3 Octave Equivalent input noise w o noise reduction 1600 Hz 9 dB SPL Frequency range IEC 60118 0 2015 130 4920 Hz Expected operating time 30 H...

Page 83: ...met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice...

Page 84: ...le badge means that an accessory has been designed to connect specifically to iPhone iPad and iPod touch models and has been certified by the developer to meet Apple performance standards Apple is not...

Page 85: ...Notes 85...

Page 86: ...Notes 86...

Page 87: ...Notes 87...

Page 88: ...ivate Limited 4th Floor Office No 401 408 NMS Titanium Plot No 74 Sector No 15 CBD Belapur Navi Mumbai Maharashtra 400614 customercare india gnresound com gnresound in Manufacturer according to EU Med...

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