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TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
Dead
• Not turned on
• Weak/dead battery
• Blocked ear mould
Not loud enough
• volume set too low
• low battery
• loose ear mould
• Plugged ear mould
• Change in hearing
• excessive earwax
Intermittent
• low battery
Whistles
• loose ear mould
• Too small ear mould
• volume set too high
frying Noise
• low battery
Not clear,
• low battery
Distorted
• Poor fitting ear mould
Weak telecoil
• volume set too low
if you have questions or concerns that are not addres-
sed in the troubleshooting guide, please contact your
hearing care professional.
POSSIBLE REMEDY
• Turn on
• replace battery
• insert battery properly
• Clean ear mould blockage
• Turn up volume
• replace battery
• reinsert carefully
• Clean ear mould
• Consult your hearing care professional
• Consult your physician
• replace battery
• remove and reinsert
• New ear mould required
• reduce volume slightly
• replace battery
• replace battery
• Consult your hearing care professional
• increase volume when using telecoil