12
Problem/possible cause
Solution
I am getting droplets of water on my nose, in the mask and air tubing
Humidity level may be set too high.
Adjust the Humidity Level.
If you have ClimateLineAir heated air tubing, see the
ClimateLineAir user guide.
My mouth is very dry and uncomfortable
Air may be escaping through your mouth.
Increase the Humidity Level.
You may need a chin strap to keep your mouth closed or a
full face mask.
Air pressure in my mask seems too high (it feels like I am getting too much air)
Ramp may be turned off.
Use the Ramp Time option.
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress.
Wait for air pressure to build up or turn Ramp Time off.
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Press Home or the dial to turn it back on.
Power may not be connected.
Connect the power supply and make sure the plug is fully
inserted.
I have stopped therapy, but the device is still blowing air
Device is cooling down.
Device blows a small amount of air in order to avoid
condensation in the air tubing. It will stop automatically after
20 minutes.
My humidifier is leaking
Humidifier may not be assembled correctly.
Check for damage and reassemble the humidifier correctly.
Humidifier may be damaged or cracked.
Contact your care provider for a replacement.
My therapy data has not been sent to my care provider
Wireless coverage may be poor.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
The Wireless signal strength icon
indicates good
coverage when all bars are displayed, and poor coverage
when fewer bars are displayed.
The No wireless connection icon
is displayed on the
top right of the screen. No wireless network available.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
If instructed to do so, send the SD card to your care provider.
The SD card also contains your therapy data.
Device may be in Airplane Mode.
Turn off Airplane Mode, see Traveling by plane.
