RED ROCKET-X INSTALLATION INSTRUCTIONS
COPYRIGHT © 2015 RED.COM, INC
955-0033, REV-E
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REDUCED PERFORMANCE OVER THUNDERBOLT
SYMPTOM
REDCINE-X PRO displays the following warning: RED ROCKET-X is connected over Thunderbolt and may have
reduced performance when playing or exporting at high/full resolution.
EXPLANATION
Thunderbolt 1 and 2 provide less bandwidth than a traditional PCIe slot in a Windows
®
-based computer or
older Mac Pro. This may result in non-real-time playback or slow export for 4K or higher clips when viewing or
exporting at full resolution.
POTENTIAL RESOLUTIONS
Decrease the REDCINE-X PRO playback resolution.
Export your footage at a lower resolution.
Install the RED ROCKET-X in a computer with PCIe slots.
MAC OS X SYSTEM INFORMATION SHOWS INCORRECT NUMBER
OF PCIE LANES FOR ROCKET-X
SYMPTOM
Mac
®
OS X
®
System Information may show the RED ROCKET-X as a x8 PCIe card, even though the card is
installed in a x16 slot.
EXPLANATION
This is normal behavior for the RED ROCKET-X under Mac OS X and does not impact the performance of the
RED ROCKET-X. To view the correct number of PCIe lanes, go to the RED ROCKET setup dialog window in
REDCINE-X PRO.
THUNDERBOLT EXPANSION CHASSIS INSTALLATIONS
MAC PRO DOES NOT RECOGNIZE RED ROCKET-X IN THUNDERBOLT EXPAN-
SION CHASSIS
SYMPTOM
You install the RED ROCKET-X driver and firmware, but the Mac Pro does not recognize the RED ROCKET-X.
EXPLANATION
During both the driver install procedure and the firmware install procedure, the installer prompts you to restart
the computer. You must disconnect power from the Thunderbolt expansion chassis during the restart process.
POTENTIAL RESOLUTION
When the installer prompts you to restart your computer during both the driver install procedure and the
firmware install procedure, disconnect and then reconnect power to the Thunderbolt expansion chassis during
the restart process.
