Red Hat NETWORK 4.0 -, Reference Manual

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Chapter 6. Red Hat Network Website 155
6.11.4. Migration FAQ
Frequently Asked Questions regarding migration from RHL end-of-life products.
6.11.5. Reference Guide
The Reference Guide page takes you to this same document, the most comprehensive
set of instructions for using Red Hat Network. Note that links to other technical guides
may also appear in the left navigation bar, depending on the entitlement level and product
offering of the account with which you logged in.
6.11.6. Best Practices Guide
A set of best practices for corporate RHN users.
6.11.7. Contact RHN
The Contact RHN page provides methods by which customers may obtain help. Specifi-
cally, logged out users have access to the FAQ, Customer Service email address, and rhn-
users mailing list. Logged in Demo customers have access to the above, as well as an online
form that can be submitted to rhn-feedback or the Customer Service address. Logged in
paid users have access to all of the above. In addition, the online form enables them to
submit requests for technical support.
The Customer Service address handles billing and purchasing questions, while the rhn-
users list enables customers to help one another. The rhn-feedback address collects cus-
tomer input and provides an auto response, but nothing more. The technical support form
ensures the customer will get a personalized and helpful response in a timely manner.
6.11.8. Satellite Installation Guide
Detailed information regarding RHN Satellite server and its installation.
6.11.9. Proxy Guide
Detailed information regarding RHN Proxy server.