18
Possible Cause 1: No Gas Flow.
-Check if the LP gas tank is empty. If empty, replace and refi ll. If the propane
tank is not empty, refer to “Problem: Sudden drop in gas fl ow” on the
following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-
Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas fl ow.
- Check for bent or kinked hose.
Possible Cause 4: Spider webs or insect nest in the Venturi.
- Clean the Venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular fl ame pattern” on the
following page. Clean the burner ports as described
there.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Ignitor battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the ignitor (see page 10) or replace the
battery.
Possible Cause 3: Ignitor Pin cracked or broken - sparks at crack.
-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 4: Wire loose or disconnected.
-Reference page 16 , step 1, reconnect wire. Call Real Flame at 1-800-654-1704.
Possible Cause 5: Wire is shorting (sparking) between ignitor and electrode.
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 6: Ignitor Pin not pointing at thermocouple.
-Reference page 17, turn electrode to point at
the thermocouple.
Possible Cause 7: Bad Ignitor.
-Call Real Flame at 1-800-654-1704 for
support.
TROUBLESHOOTING
Problem: Burner will not light using ignitor
For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: The Fire Table emits a lot of black smoke when in use
Problem: Burner will not light with match
Possible Cause 1: Hose from gas fi replace is pinched.
-Make sure the hose is not pinched between the
fi re table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the fl ame can fl ow naturally.
Burner Pipe
Venturi
Burner Ports
Ignitor Pin
(Electrode)
Thermocouple
Burner
Burner Ports
