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Appendix A: Warranty Information
RCA SATELLITE SYSTEM LIMITED WARRANTY
What your warranty covers:
•
Any defect in materials or workmanship.
For how long after your purchase:
•
90 days - Unit exchange, which includes parts and labor.
•
91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
•
The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever
comes first.
What we will do:
•
During the initial 90 days:
Exchange the defective portion of your satellite receiver with a new or, at our option, refurbished unit.
•
After the 90 days and within one year:
Exchange the defective portion of your satellite receiver with a new or, at our option, refurbished unit. We will charge
you a flat exchange cost to replace a defective receiver. This charge covers the labor cost for its repair.
How you get service:
•
Call 1-800-679-4776 and have your unit’s date of purchase and model/serial number ready. The model/serial number
information is on the back of your receiver.
•
A representative will troubleshoot your problem over the phone.
•
If the representative determines that you should receive a replacement receiver you will be provided with a Return
Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted
without the RA number.
•
If the representative determines that your antenna/dish is defective he or she will arrange for its repair or replacement.
Option 1
1.
Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This is for
security purposes only and your account will not be charged at this time.
2.
We will send you a replacement unit.
3.
If you return the unit to us within 14 days from the date you were provided a RA number, only items not covered by
warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the
receiver will be charged to your credit card. This amount will be credited, less a $10 handling fee, if the unit is
subsequently received.
4.
Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the
carton along with your RA number which will allow you to easily ship the unit back to us. Make sure you insure your
shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your receiver problem.
• Your name, address and phone number.
Option 2
1.
We will send a replacement unit to our exchange point.
2.
The exchange location will notify you of its arrival.
3.
Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided
the new or refurbished unit. Please retain all accessories such as the remote control hand unit.
4.
If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped in the manner
prescribed by Thomson.
