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Appendix A: Warranty Information
Repair Help
Thomson Consumer Electronics offers hardware repair service if you
encounter any problems with your DIRECTV PLUS™ System. Many problems
can be diagnosed over the phone, or if necessary a replacement unit can be
shipped to you.
Please have your DIRECTV PLUS™ System model,
serial number and date of purchase ready when you call.
If your unit
is out of warranty, we will quote the cost of an exchange unit to you. Refer
to the Warranty for the repair service phone number.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly
service your unit or exchange it for a new or refurbished unit. Refer to the
limited warranty in this booklet to learn about your specific rights and
responsibilities. Always consult Thomson and get a Return Authorization
number before returning anything. Obtain a Return Authorization (RA)
number from the telephone representative before returning your
equipment to avoid delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective
Equipment to Thomson Consumer Electronics
The Thomson representative who authorizes the return of your equipment
will give you an RA number over the phone. The representative will also
provide you with instructions on where and how to return your unit. Write
the number in large, clear characters on the outside of the box. To avoid
confusion and misunderstandings, shipments without an RA number clearly
visible on the outside of the box will be returned to you at your expense.
Include a brief note describing the problem and any conversations you have
had with Thomson personnel about the problem. Include your name, address
and model/serial number of your unit. These numbers are located on the
back of your receiver. If your DIRECTV PLUS™ System is within the warranty
period, please provide a copy of the bill of sale to verify purchase date. Use
the original box and packing material to protect the equipment from
damage in shipment.
For your protection, insure all shipments for full
replacement value and use a reliable shipper.
Thomson assumes no
responsibility for warranty shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.
