RCA 25420 User Manual Download Page 1

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4-Line DECT 6.0

Cordless Office Phone

User’s Guide

Please read this manual

before operating this product

Model 25420

Summary of Contents for 25420

Page 1: ...4 Line DECT 6 0 Cordless Office Phone User s Guide Please read this manual before operating this product Model 25420 ...

Page 2: ...s also compliant See installation instructions for details Notes This equipment may not be used on coin service provided by the telephone company Party lines are subject to state tariffs and therefore you may not be able to use your own telephone equipment if you are on a party line Check with your local telephone company Notice must be given to the telephone company upon permanent disconnection o...

Page 3: ...use harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation Privacy of Communications may not be ensured when using this product If this equipment does cause harmful interference to radio or television reception which can be interference by one or more of the following measures Reorient or relocate the receiving anten...

Page 4: ...her accessories may not ensure compliance with FCC RF exposure guidelines This telephone is compliant with the DECT 6 0 standard which operates in the 1 92GHz to 1 93GHz frequency range SEE MARKING ON BOTTOM BACK OF PRODUCT RISKOFELECTRICSHOCK DONOTOPEN WARNING TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD DO NOT EXPOSETHIS PRODUCT TO RAIN OR MOISTURE THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRI...

Page 5: ... AND HANDSET RING ON OFF 16 SPEAKERPHONE HANDSET AND HEADSET VOLUME 16 HANDSET RINGER MELODY 16 AUTO TALK 16 CID ON OFF 17 PRIORITY LINE 17 DELAY RING 17 PHONE ID 18 PHONE NAME 18 FLASH TIME 19 CALL ALERT TONE 19 NO UNKNOWN BLOCKED 19 CONTRAST 20 TIME AND DATE 20 HOUR FORMAT 20 LOCAL CODE 21 REGIONAL CODE 21 CLEAR ALL MEMORY 22 LOAD DEFAULT 22 BASIC OPERATION 22 VISUAL INDICATORS 22 ANSWERING A CA...

Page 6: ...ING CID RECORDS 29 REVIEWING CALL RECORDS 30 TRANSFERRING CID RECORDS TO MEMORY 30 DIALING A CALLER ID NUMBER 31 DELETING THE CURRENT CALLER ID RECORD 31 DELETING ALL CALLER ID RECORDS 32 CALLER ID ERRORS 32 CALL WAITING CALLER ID 32 CHANGING THE BATTERY 32 BATTERY SAFETY PRECAUTIONS 33 BELT CLIP OPERATION 33 DISPLAY MESSAGES 33 TROUBLESHOOTING GUIDE 34 TELEPHONE SOLUTIONS 34 CALLER ID SOLUTIONS 3...

Page 7: ...This telephone is a multifunction product for use with Call Waiting and Caller ID services available from your local telephone company Your Caller ID Call Waiting phone allows you to View the name and telephone number of a caller while you are on the phone Call Waiting Caller ID Identify callers before you answer the phone View the time and date of each incoming call Record up to 40 Caller ID mess...

Page 8: ...dels are compatible for full system operation Connecting phones other than the 25420 25423 25424 25425 25413 25414 25415 25403 and 25404 to Line 1 may inhibit the intercom and paging operations For proper operation of intercom page function etc DO NOT connect a DSL modem to Line 1 To transfer a call from one station to another the two stations should be connected to the same line Important Install...

Page 9: ... 2 Plug the power supply cord into the power jack on the back of the base and the other end into an electrical outlet T T009 power adaptor listed in the user s guide This power adaptor is 3 Connect the telephone line cords of the straight telephone line cord tagged as LINE 1 2 into the jack marked LINE 1 2 and one end of the other straight line cord into the jack marked LINE 3 4 on the back of the...

Page 10: ...hone ID for each phone must be a unique number from 01 to 16 If two phones on the same system share the same ID one phone will have it s ID erased and will need a new unique ID assigned before it can be used Please see Connections and Setup on page 14 NOTE In order to achieve full system operation i e intercom page etc Line 1 must be connected and must be common to all phones connected to the syst...

Page 11: ...vens and ﬂuorescent lighting Avoid heat sources such as heating air ducts heating appliances radiators and direct sunlight Avoid areas of excessive moisture or extremely low temperature Avoid dusty locations Avoid other cordless telephones or personal computers INSTALLATION NOTE Certain other communications devices may also use the DECT 6 0 frequency for communication and if not properly set these...

Page 12: ...tions and Setup CAUTION For servicing or replacement you can purchase a suitable headset through servide centre or retailer shop 3 Plug the battery pack cord into the jack inside the compartment NOTE To ensure proper battery installation the connector is keyed and can be inserted only one way 4 Place the battery pack in recessed area of the handset battery compartment 5 Close the battery compartme...

Page 13: ...on Talk Speakerphone button Line Select button Select Save button Call Conference Store Number button Hold button Flash Exit button Directory button Display Menu button Do Not Disturb Privacy button End button Visual Ring Indicator Headset Jack VOL volume up button VOL volume down button Line In Use Indicators Page Volume button Charge Indicator ...

Page 14: ...ID you entered is connected to the system you will hear a ring back tone call through tone at your phone If the phone ID is not connected to the system you will hear an error tone NO ANSWER shows in the display and intercom is cancelled Programming the Telephone When programming the phone if at any time you wish to discontinue or stop programming press the Exit button Also whenever you have made a...

Page 15: ...lect Save button 4 Use the Vol or buttons to scroll up or down to RING VOLUME Press the Select Save button 5 The Base will begin to ring at the current volume level Use the Vol or buttons choice 1 Press the Menu button while in standby mode 2 Use the Vol or buttons to scroll up or down to SOUND SETTING Press the Select Save button 3 Use the Vol or buttons to scroll up or down to BS SETTING Press t...

Page 16: ... the VOL or buttons until PHONE SETTINGS is displayed 2 Press Select Save button to select 3 Use the VOL or buttons of the sub menu until AUTO TALK is displayed 4 Press Select Save button to select 5 Use the VOL or buttons to select ON or OFF Select ON to let the handset 1 Press the Menu button while in standby mode 2 Use the Vol or buttons to scroll up or down to SOUND SETTING Press the Select Sa...

Page 17: ...NE SETTINGS 3 Press the Sel Save button 4 Use the Vol or buttons to scroll up or down to PRIORITY LINE 5 Press the Sel Save button 6 Use the Vol or buttons to scroll up or down to 1 2 3 or 4 The default is Line 1 7 Press the Sel Save button to save Delay Ring Use this setting to delay the audible ring tone 1 Press the Menu button while in standby mode 2 Use the Vol or buttons to scroll up or down ...

Page 18: ...oll up or down to PHONE NAME 5 Press the Sel Save button 6 Use the touch tone pad to enter the phonebook name up to 8 characters More than one letter is stored in each of the number keys For example to enter Lorraine press the 5 key three times for the letter L Press the 6 key three times for the letter O Press the 7 key three times for the letter R Press the 7 key three times for the letter R Pre...

Page 19: ...one line 9 Press the Sel Save button to save No Unknown Blocked This option allows you to decide whether the unknown or blocked caller ID calls are saved in the caller ID log or not If you select YES the unknown or blocked calls will be saved 1 Press the Menu button while in standby mode 2 Use the Vol or buttons to scroll up or down to PHONE SETTINGS 3 Press the Sel Save button 4 Use the Vol or bu...

Page 20: ...ute field 8 Use the Vol or buttons to scroll up or down to select the minutes 9 Press the CID button and the cursor moves to the month field 10 Use the Vol or buttons to scroll up or down to select the month 11 Press the CID button and the cursor moves to the day field 12 Use the Vol or buttons to scroll up or down to select the day 13 Press the CID button and the cursor moves back to the hour fie...

Page 21: ...ay correctly you may not be able to dial back the number from the Caller ID menu You may need to set regional area codes if you reside in an area which uses multiple area codes uses overlapping area codes requires 10 digit dialing Press the Select Save button to store the setting If you make a mistake press Delete to erase input Regional Code 1 Press Menu button once then press the VOL or buttons ...

Page 22: ... Save button to select 3 Use the VOL or buttons to select YES 4 Press Select Save button to reset to the default settings Basic Operation Visual Indicators CHARGE Indicator on the Base The CHARGE indicator is lit in Red when the handset is charging No handset on the cradle Indicator on the Base The indicator is lit in Blue when the handset isn t charging Paging the cordless handset Indicator on th...

Page 23: ...s an available line or select your preferred line 2 Press the Format Redial button 3 Use the VOL or to scroll to the desired number 4 Press Select Save to dial the number automatically OR 1 Press the Format Redial button 2 Use the VOL or to scroll to the desired number 3 Press the Talk button to access an available line or select your preferred line number is dialed automatically Conference Call T...

Page 24: ...olume Adjust Adjust the receiver volume by pressing the VOL or buttons when you are in talk or buttons adjusts the receiver volume by one level Speakerphone Mode 1 During a call press the Talk button to change to speakerphone mode 2 Press Talk again to change it back to handset mode Mute on the other end of the line cannot hear you but you can still hear them 1 Press Mute to activate the mute feat...

Page 25: ... 2 Key in the extension ID number you want to transfer to 3 The desired extension will ring and your handset will go back to standby mode Privacy When you are using the phone if you want to secure the line press the Privacy button Then the line you are using cannot be picked up by another extension in the system Flash Use the Flash Exit button on the handset to activate custom calling services suc...

Page 26: ... the Int Transfer button and then press zero 0 button twice to activate page all extensions function NOTE When another base station in your system uses the Page All function all phones not in use will beep twice and all four Line Use Indicators will light up The initiator of the Page All will then have 30 seconds to make an annoucement Paging the Cordless Handset This feature helps you locate a mi...

Page 27: ...er extensions Two Way Intercom Calls 1 the external call on hold Then press the Int Transfer button followed by the extension ID number 2 To answer the intercom call press Hold to place the current call on hold Then press Int Transfer or Talk button to answer the end the intercom call Press Hold button to retrieve the external caller Three Way Intercom Calls 1 Press Hold button to hold the current...

Page 28: ... the 4 key twice for the letter H 5 Press the Select Save button again to save your selection Storing a Redial Number 1 Make sure the phone is OFF not in TALK mode 2 Press the Format Redial button on the handset to review the redial number 3 Use the VOL 6 or 5 to scroll to the desired number 4 Press the Conf Store button and ENTER NAME is displayed 5 Use keypad to enter the name 6 Press Select Sav...

Page 29: ...ID CID is a service available from your local telephone company For Caller ID to work on this system you must subscribe to Caller ID service To receive Caller ID information for a Call Waiting call you must subscribe to the combined Call Waiting Caller ID service This telephone system receives and displays CID information transmitted by your local telephone company This information can include the...

Page 30: ...scroll to older call records When you reach the oldest call START END is displayed 3 Press VOL 5 button to scroll from the old records to recent ones As you review call records the display shows you the following information for each call The telephone number of the caller The name of the caller if available in your service area The Line Number on which the call was received Time and date the call...

Page 31: ...s Explanation Example Eleven digits long distance code 1 3 digit area code 7 digit telephone number 1 317 888 8888 Ten digits 3 digit area code 7 digit telephone number 317 888 8888 Seven digits 7 digit telephone number 888 8888 NOTE If the phone company does not supply all ten digits of an incoming caller s number you will not be allowed to adjust the format of that number Scroll to the number yo...

Page 32: ...lete Mute The display asks DELETE ALL for several seconds 3 return to standby mode Caller ID Errors If there is an error in the transmission of information to your Caller ID phone INCOMPLETE DATA is displayed If you have not subscribed to Caller ID service or it is not working NO DATA is displayed Call Waiting Caller ID Provided you subscribe to Caller ID with Call Waiting service from your phone ...

Page 33: ...of this type toxic materials could be released which can cause injury To reduce the risk of fire or personal injury use only the Nickel metal Hydride battery listed in the User s Guide Keep batteries out of the reach of children Remove battery pack if storing over 30 days Belt Clip Operation Connecting the Belt Clip There are two slots one on each side of the handset Attach the belt clip by insert...

Page 34: ...working outlet Ensure the telephone line cord is connected to the base and the wall jack Connect another phone to the same jack if there is still no dial tone the problem might be your wiring or local service The cordless handset may be out of range of the base Move closer to the base Ensure the battery is properly charged 14 hours Ensure the battery pack installed correctly Did the handset beep w...

Page 35: ...ck into the base and wall out and re install batteries in the base unit Reconnect the handset battery and charge for 14 hours Caller ID Solutions No Display Is battery fully charged Try replacing the battery Make sure that the unit is connected to a non switched electrical outlet Disconnect the AC power supply from the base and reconnect it Caller ID Error Message The unit displays this message if...

Page 36: ...ignals You re too close to appliances such as microwaves stoves computers etc Atmospheric conditions such as strong storms Base is installed in the basement or lower floor of the house Base is plugged into AC outlet with other electronic devices Baby monitor is using the same frequency Handset battery is low You re out of range of the base If trouble is experienced with this equipment for repair o...

Page 37: ...e will do Provide you with a replacement unit The exchange unit is under warranty for the remainder of the original product s warranty period How you get service Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period Proof of warranty eligibility is required and must be presented to obtain warranty service C...

Page 38: ...or serviced outside the USA Acts of nature such as but not limited to lightning damage Product Registration Please complete and mail the Product Registration Card packed with your unit It will make it easier to contact you should it ever be neccessary The return of the card is not required for warranty coverage Limitation of Warranty THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THI...

Page 39: ...te law relates to this warranty Some states do not allow the exclusion nor limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you vary from state to state If you purchased your product outside the USA Mexico or Canada This warranty does not apply Contact your dealer for warranty information ...

Page 40: ...to the Oregon address listed in this manual or on the carton This will only add delays in service for your product Beaverton Or 97005 RCA is a trademark of RCA Trademark Management S A Used under license 2011 All rights reserved Model 25420 T0001174 Rev 0 E 11 03 Printed in China ...

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