RQD031ENr02 Rev. Date: 2021-12-16
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6.0 LIMITED WARRANTY
This warranty is extended only to the original purchaser/user for Raz-ART that has been purchased from
a qualified Raz dealer.
This warranty gives you specific legal rights, but you may have additional legal rights depending on your
region and country.
This warranty shall be extended to comply with regional and national laws and requirements.
With regards to the original purchaser/user only, Raz Design Inc. warrants its base and back frame
components to be free of defects in materials and workmanship for a period of two (2) years from the date
of purchase. All other components on the Raz-ART are covered for a period of one (1) year and are subject
to normal wear and tear exclusions. If within such warranty period any such product shall be proven to be
defective, the part will be repaired or replaced, at Raz Design’s discretion. This warranty does not include
any labor or shipping charges incurred in replacement, part installation, or repair of any such product.
For warranty service, please contact the dealer from whom you purchased your Raz-ART. In the event that
you do not received satisfactory warranty service, please contact Raz Design directly using the contact
information located in either the beginning or end of the manual. In your correspondence, please provide
your dealer’s name and address, the product type, the date of purchase, the chair’s serial number (on a
grey label located on the chair frame), as well as the nature of the product issue. Do not return products to
the manufacturer without prior authorization.
Limitations and Exclusions:
The foregoing warranty shall not apply to serial numbered products if the serial number has been removed
or defaced, and to products subjected to negligence or an accident. Improper operation, maintenance, or
storage may void the warranty coverage on the Raz-ART. The warranty does not apply to products modified
without Raz Design’s express written consent. This includes, but is not limited to, modification through the
use of unauthorized parts or attachments, products damaged by reason of repairs made to any component
by an individual or individuals who are not employed by a qualified Raz dealer, or to a product damaged
by circumstances beyond Raz Design’s control. Only Raz Design will have the authority to determine
whether or not the circumstances are eligible for warranty coverage. The warranty will not apply to problems
arising from normal wear or failure to adhere to the instructions contained in this manual.
The foregoing warranty is exclusive of any other warranties, whether expressed or implied, including the
implied warranties of merchantability and fitness for a particular purpose. The sole remedy for violations of
any warranty whatsoever will be limited to repair or replacement of the defective product in compliance to
the terms contained in this document.
The application of any implied warranty shall not extend beyond the duration of the express warranty
provided herein. Raz Design will not be liable for any consequential or incidental damages to part or whole
of a Raz-ART.
