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                             45

Maintenance and troubleshooting

Introduction

This section deals with maintenance and troubleshooting that can be
carried out by the system user.

Maintenance

          

Your Raymarine Satellite TV system has been designed to require minimal
maintenance. The following routine maintenance checks will ensure that
your system maintains peak performance:

Examine the cables for signs of damage, such as chafing, cuts or nicks.

Check that all cables are firmly attached.

Wash the exterior of the antenna cover with fresh water to remove salt 
deposits; a mild detergent may be added to remove grime. DO NOT use 
abrasive cleaners or solvents such as acetone as this may result in 
irreparable damage to the unit. 

The antenna is not a sealed unit, DO NOT use a power spray to wash 
the exterior as this may result in water ingress and damage to the unit.

Twice a year remove the antenna cover and examine the interior for 
signs of corrosion.

Troubleshooting

Your Raymarine product has been subjected to comprehensive test and
quality assurance programs prior to packing and shipping. However, if your
unit should develop a fault, please refer to the following table to identify
the most likely cause and the corrective action required to restore normal
operation. 

If you still have a problem after referring to the table, contact your local
Raymarine dealer, national distributor or Raymarine Product Support for
further advice.

Note:  

* for an explanation of possible causes and their remedies refer to the 

following paragraphs.

          

WARNING

Power supply

Ensure that the system is isolated from your boat’s power 
supply before carrying out any maintenance.

Symptom

Possible cause*

1

2

3

4

5

6

7

8

Antenna not functioning or displays 
‘ANT OUT OF CONTROL’ message

X

X

No picture on TV set

X

X

X

X

Intermittent picture for short intervals

X

X

X

X

X

X

System works at the dock but not 
underway

X

System will not find satellite 

X

X

X

X

X

X

X

‘Snowy’ television picture

X

81258_3.book  Page 45  Wednesday, November 8, 2006  2:06 PM

Summary of Contents for Satellite TV Systems

Page 1: ...Raymarine Satellite TV Systems User s Guide Document Number 81258_3 Date October 2006 81258_3 book Page 1 Wednesday November 8 2006 2 06 PM...

Page 2: ...ST40 ST60 Seaclutter Smart Route Tridata and Waypoint Navigation are trademarks of Raymarine Limited DIRECTV is an official trademark of DIRECTV Inc a unit of GM Hughes Electronics DISHTM Network is...

Page 3: ...stems with 2RF connector baseplate 16 Single IRD 16 Twin IRDs 17 Multiple IRDs 18 System with 4 RF connector baseplate 21 Multiple IRDs 22 Connecting your satellite TV system to an NMEA0183 GPS 23 Sys...

Page 4: ...verage areas 49 Climatic conditions 49 European satellites 49 US satellites 53 Mexico 54 Australia 55 New Zealand 55 Far East 56 Middle East 57 South America 59 Satellite coverage by geographic locati...

Page 5: ...ON Antenna unit cover To prevent damage to the antenna unit cover always use the base plate when lifting the unit CAUTION Connectors Take care not to damage the exposed connectors below the base plate...

Page 6: ...2 Raymarine Satellite TV Systems 81258_3 book Page 2 Wednesday November 8 2006 2 06 PM...

Page 7: ...r Raymarine Satellite TV systems is for leisure marine boats and work boats not covered by IMO carriage regulations THEY ARE NOT intended for installation and use in any other situation Geographic loc...

Page 8: ...nd found on our products signifies that this product should not be disposed of in general waste or landfill Please contact your local dealer national distributor or Raymarine Tech nical Services for i...

Page 9: ...ceivers televisions and subscriptionservices must bepurchased separately Raymarine Satellite TV Antenna Antenna Control Unit Satellite Receiver IRD Television DC Power D7944_1 Power Data cable RF cabl...

Page 10: ...6 Raymarine Satellite TV Systems 81258_3 book Page 6 Wednesday November 8 2006 2 06 PM...

Page 11: ...r equipment transmitting or carrying radio signals In the case of Single Side Band SSB radio the distance should be increased to 7 ft 2m More than 7 ft 2m from the path of a radar beam A radar beam ca...

Page 12: ...s 4 x Spring washers 4 x Flat washers 4 x Self tapping screws System cables Your Raymarine STV package also includes the following cables RO8134 15 m Power and Data cable used for connecting the anten...

Page 13: ...er drill 13 mm 1 2 in socket 10 mm 3 8 in drill 13 mm 1 2in spanner Socket wrench 80 mm 3 in hole saw Pencil Adhesive tape Cross head screwdriver 5 mm Allen key Suitable waterproof sealant D7948_1 812...

Page 14: ...before installing the system cables All cables need to be adequately clamped and protected from physical damage and exposure to heat avoid running cables through bilges doorways or close to moving obj...

Page 15: ...th Raymarine Part No E96007 30 m Power Data cable Power cable This cable is supplied at a length of 10 m RF cable This cable is supplied at a length of 15 m If a longer length is required you should r...

Page 16: ...install the ACU ACU dimensions The dimensions of the ACU are shown below 195 mm 7 67 in 224 6 mm 8 84 in D9275_1 160 mm 6 3 in 229 mm 9 0 in 195 mm 7 67 in 65 mm 2 56 in 62 7 mm 2 47 in 81258_3 book...

Page 17: ...the criteria described above 2 Using the screws supplied fix the mounting brackets to the sides of the ACU 3 Place the ACU in the position where it is going to be installed 4 Connect the cables to th...

Page 18: ...suitable file to avoid damage to the mounting surface Securing the antenna Secure the antenna to the base using bolts spring washers and flat washers The bolts should be tightened to a torque of 30 N...

Page 19: ...data cable through the access hole of the mounting plate and connect it to the power data connector on the antenna base plate Note It isgood practice tocoatthe threads of allconnector s with a small a...

Page 20: ...r connections In all cases the ACU must be connected to the power data connector of the antenna base plate Systems with 2RF connector baseplate Single IRD This is the basic method for connecting your...

Page 21: ...ed while the other receiver can watch any channel which is available from the tracked satellite As in the single IRD option the RF cables from the antenna base plate should be connected to LNB ANT or...

Page 22: ...ing is found on DTV101 and DTV119 local channels When tracking DTV101 all of the receivers can receive programmes from that satellite If you want to see programmes on DTV119 you need to manually chang...

Page 23: ...S W 18V of the DiSEqC supplier and LHCP 18V of the multi switch 3 Connect a 30 cm RF cable between Multi S W IRD1 of the DiSEqC supplier and any OUT of the multi switch 4 Connect a 3 m RF cable betwe...

Page 24: ...s depending whether you want to watch channels in the high or low bands Only those channels in the selected band will be available for viewing To connect three or four IRDs 1 Connect an RF cable to RF...

Page 25: ...llite receiver determines which satellite is tracked while the other receiver can watch any channel which is available from the tracked satellite As in the single IRD option the RF cables from the ant...

Page 26: ...o LNB ANT or Satellite In on the rear panel of the IRD Systems using more than 4 IRDs To connect more than 4 IRDs you will need to install a suitable active multi switch between the antenna and the IR...

Page 27: ...of cable and place the yellow NMEA OUT and ground wires into the connector block 5 Tighten the connector block screws 6 Strip back the wires on the free end of the additional piece of cable and place...

Page 28: ...24 Raymarine Satellite TV Systems 81258_3 book Page 24 Wednesday November 8 2006 2 06 PM...

Page 29: ...l only be required at initial installation of your system Note Thesatellitenames shownonthe ACU screeninthefollowing illustrations may differfromthose onyourACUdepending onyour geographiclocation Set...

Page 30: ...7_1 TRACKING A ASTRA2 B HOTBIRD SETUP D7969_1 ANTENNA IS UNWRAPPING B HOTBIRD SETUP 4 Antenna is again tracking satellite A Press to display position detail 5 Antenna position detail and signal streng...

Page 31: ...set satellite pair 2 Set satellite A Press NEXT to show alternative satellite name Press SELECT to set chosen satellite to SAT A Press EXIT to return to main set up menu 3 Set satellite B Press NEXT...

Page 32: ...llite to SAT A Press EXIT to return to main set up menu D7974_1 SET SAT PAIR PREV YES NEXT D78642_1 SAT A DTV101 NEXT SELECT EXIT D8643_1 SAT B DTV101 NEXT SELECT EXIT 4 Set satellite A when DiSEqC is...

Page 33: ...d digit using the buttons Press INPUT to accept avalue D7973_1 SETUP MODE YES NO D7974_1 SET SAT PAIR PREV YES NEXT D7980_1 SET GPS PREV YES NEXT D7981_1 LONGITUDE 28 20E INPUT _ 5 Input the latitude...

Page 34: ...EV YES NEXT D7983_1 EDIT SAT INFO PREV YES NEXT D7984_1 SATNAME ASTRA 2 NEXT SELECT EXIT 5 Input satellite name increases a value decreases a value Change the underscored digit using the buttons Press...

Page 35: ...X0020 INPUT D7992_1 HOR HIGH 11954 27500 INPUT p 14 Input the NID for Horizontal High Band 15 Select the verification method of tracking satellite PREV shows previous method SELECT set the displayed m...

Page 36: ...rify satellite using DVB decoding method for tracking DSS LOCK use only DSS lock signal for tracking AUTO change voltage to LNB by IRD voltage ONLY 13 V always supply 13 V to LNB ONLY 18 V always supp...

Page 37: ...urn to main set up menu 1 Press YES to enter set up mode D7998_1 LOCAL FREQ MHZ INPUT D7977_1 SAVE YES NO D7973_1 SETUP MODE YES NO 2 Press NEXT 3 times to enter Local frequency menu 3 Press YES to se...

Page 38: ...up menu D7973_1 SETUP MODE YES NO D7974_1 SET SAT PAIR PREV YES NEXT D8000_1 USE DISEQC PREV YES NEXT D8001_1 DO NOT USE DISEQC PREV SELECT NEXT 5 Press YES to accept the selection Press NO to cancel...

Page 39: ...er the Local frequency menu 3 Press YES to view LNB skew D7973_1 SETUP MODE YES NO D8646_1 SET SAT PAIR PREV YES NEXT Dxxxx_1 SET LNB SKEW PREV YES NEXT 4 Select skew angle adjustment method PREV view...

Page 40: ...T to return to main set up menu D7973_1 SETUP MODE YES NO D8646_1 SET SAT PAIR PREV YES NEXT D8003_1 VIEW VERSION PREV YES NEXT D9610_1 E93006 EXIT 5 Antenna software version is displayed Press EXIT t...

Page 41: ...ttons Press INPUT to accept a value D8002_1 ANTENNA GO POSITION PREV YES NEXT D8006_1 AZ DEG INPUT D8007_1 EL DEG INPUT 6 Press YES to send position command and display current position during motion...

Page 42: ...is UP move in up direction EXIT go to Ant move step menu DOWN move in down direction D8010_1 ANT MOVE STEP PREV YES NEXT D8011 1 STEP AZ CW EL CCW D8012_1 STEP EL UP EXIT DOWN 1 Press YES to enter set...

Page 43: ...rive of your computer 4 Using Windows Explorer to access the contents of the CD ROM open the program Raymarine Satellite TV Controller exe The GUI will be displayed on your PC screen 5 Power up the an...

Page 44: ...ial port 1 Connect the ACU and PC as described in To operate the GUI on page 39 2 From the menu options select Serial Communication The serial communication screen is displayed 3 Click on the drop dow...

Page 45: ...not restart the system Setting the GPS Your system antenna uses GPS information to enable it to track the satel lite faster The better the GPS information the better the antenna performance There are...

Page 46: ...current position The latitude and longitude information for the selected city is displayed 5 Click Set GPS to save this information 6 Click Restart The system leaves set up mode and the antenna will s...

Page 47: ...ions The move antenna screen appears 2 Click Setup The GUI will now enter set up mode 3 Enter the angle that you want the antenna to move in the relevant boxes of the Move Step box The box marked with...

Page 48: ...er to the local satellite television provider The skew angle of the LNB is shown by a circular skew angle guide attached to the LNB To adjust the LNB skew angle 1 Ensure the system is powered OFF 2 Re...

Page 49: ...e interior for signs of corrosion Troubleshooting Your Raymarine product has been subjected to comprehensive test and quality assurance programs prior to packing and shipping However if your unit shou...

Page 50: ...can overload the antenna front end circuits Make sure that your antenna is installed as described in How do I plan the installation on page 10 of this handbook with regards to your radar unit 5 Incorr...

Page 51: ...Communication between antenna and ACU is being tested If failed check the power and data cable connections Code 102 AZ CW clockwise limit switch is tested If failed check the limit switch motor and b...

Page 52: ...enter 21 Manchester Street Merrimack NH 03054 4801 1 800 539 5539 Opening hours Monday through Friday 0815 1700 Eastern Standard or Eastern Daylight Savings Time Europe Technical Support Services Acce...

Page 53: ...level include Rain Snow Heavy fog Solar activity e g sun spot and flare activity By far the most common of these conditions is rain Rain drops in the atmo sphere will reduce the signal from the satell...

Page 54: ...50 Raymarine Satellite TV Systems Astra 2A South Hotbird 60STV 45STV D9227_1 60STV 45STV D9228_1 81258_3 book Page 50 Wednesday November 8 2006 2 06 PM...

Page 55: ...51 Hotbird Widebeam Hispasat 60STV 45STV D9229_1 60STV 45STV D9230_1 81258_3 book Page 51 Wednesday November 8 2006 2 06 PM...

Page 56: ...52 Raymarine Satellite TV Systems Thor II Sirius 60STV 45STV D9231_1 45STV 60STV D9232_1 81258_3 book Page 52 Wednesday November 8 2006 2 06 PM...

Page 57: ...53 US satellites Direct TV Dish Network 60STV 45STV D9234_1 81258_3 book Page 53 Wednesday November 8 2006 2 06 PM...

Page 58: ...54 Raymarine Satellite TV Systems ExpressVu Mexico Panamsat 9 Sky 81258_3 book Page 54 Wednesday November 8 2006 2 06 PM...

Page 59: ...55 Australia Optus C1 New Zealand Optus B1 60STV D9236_1 60STV 45STV 45STV 60STV D9237_1 45STV 81258_3 book Page 55 Wednesday November 8 2006 2 06 PM...

Page 60: ...56 Raymarine Satellite TV Systems Far East Telstar Agila2 D9238_1 D9239_1 81258_3 book Page 56 Wednesday November 8 2006 2 06 PM...

Page 61: ...57 Middle East Nilesat Arabsat 60STV D9240_1 60STV 81258_3 book Page 57 Wednesday November 8 2006 2 06 PM...

Page 62: ...58 Raymarine Satellite TV Systems Turksat 60STV 45STV D9241_1 81258_3 book Page 58 Wednesday November 8 2006 2 06 PM...

Page 63: ...59 South America Galaxy 3C South America DirecTV Panamsat 6 South America Sky 60STV 45STV 45STV 81258_3 book Page 59 Wednesday November 8 2006 2 06 PM...

Page 64: ...a AST01EV1 Astra www ses astra com Hotbird www eutelsat com France Hotbird HOT234KS Hotbird HOT234KW Astra AST101GKU Astra www ses astra com Hotbird www eutelsat com Spain Primary Astra AST01GKU Secon...

Page 65: ...ird HOT234KW Hotbird www eutelsat com Satellite Service provider NIMIQ1 NIM001KB NIMIQ2 NIM002KB Bell ExpressVu www expressvu com Country Satellites Service provider EchoStar 3 ECH003KB EchoStar 6 8 E...

Page 66: ...European satellites Satellite name Frequency Transponder symbol rate FEC code Satellite network ID LNB polarization vertical or hori zontal LNB band Decoding type Astra1 10788 10773 11895 12032 22000...

Page 67: ...4 3 4 0x02BE 0x002C 0x02BE 0x02BE V V H H H L H L DVB DVB DVB DVB Nilesat 11900 00000 11996 00000 27500 27500 27500 27500 3 4 3 4 3 4 3 4 0x0800 0x0000 0x0800 0x0000 V V H H H L H L DVB DVB DVB DVB T...

Page 68: ...00 20000 3 4 5 6 0X1002 0X1002 RHCP LHCP U U DVB DVB EchoStar 110 12428 12443 20000 20000 5 6 5 6 0X1006 0X1006 RHCP LHCP U U DVB DVB EchoStar 119 12428 12443 20000 20000 5 6 5 6 0X1004 0X1004 RHCP LH...

Page 69: ...H U U DVB DVB Optus C1 12447 12358 27800 27800 3 4 3 4 0x1000 0x1000 V H U U DVB DVB Satellite name Frequency Transponder symbol rate FEC code Satellite network ID LNB polarization vertical or hori z...

Page 70: ...66 Raymarine Satellite TV Systems 81258_3 book Page 66 Wednesday November 8 2006 2 06 PM...

Page 71: ...ange Humidity limit 10o C to 55o C 14o F to 130o F 20o C to 70o C 4o F to 158o F 95 R H Operating voltage 10 8 15 6 V DC Power consumption 2A 30 Wtypical Antenna system performance Frequency Ku band 1...

Page 72: ...V vertical polar ization 16 0 V 19 0 V horizontal polarization Universal Twin LNBF DC current consumption 160 mA max Band switching signal DiSEqC 1 0 interface 0 Hz Low band 22 KHz 4 KHz High band Ope...

Page 73: ...1 dB 0 dBm min 3rd order intermodulation 50dBc max twotones of 15 dBm output spaced 27 MHz Polarization switching voltage 10 5 V 14 0 V RHCP 15 0 V 21 0 V LHCP DC current consumption 180 mA max Opera...

Page 74: ...it 10oC to 55oC 14oF to 130oF 20o C to 70o C 4o F to 158o F 95 R H Operating voltage 10 8 15 6 V DC Power consumption Antenna system performance Frequency Ku band 10 7 to 12 75 GHz Antenna gain 36 dBi...

Page 75: ...SEqC 1 0 interface 0 kHz Low band 22 kHz 4 kHz High band Universal Twin LNBF Operating temperature range 40o C 60o C Storage temperature range 40o C 80o C Polarization modes Linear vertical and horizo...

Page 76: ...RF input frequency range 10 7 11 7 GHz Low band 11 7 12 75 GHz High band IF output frequency range 950 1950 MHz Low band 1100 2150 MHz High band Local oscillator frequency 9 75 GHz Low band 10 6 GHz H...

Page 77: ...A max Band switching signal DiSEqC 1 0 interface 0 kHz Low band 22 kHz 4 kHz High band Operating temperature range 40o C 60o C Storage temperature range 40o C 80o C Polarization modes Linear vertical...

Page 78: ...74 Raymarine Satellite TV Systems 81258_3 book Page 74 Wednesday November 8 2006 2 06 PM...

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