Super Deluxe Service Manual
Online Troubleshooting
Problem
Possible Cause
Solution
Gaoe cannit cinnect ti CiinUp®
server.
Ni IP address appears under Test
Cinnectins oenu
Ni briadband internet service
Cintact a lical ISP ti setup either
cable oideo ir DSL service.
Wring/ riuter cinfg/uratin
Cinfg/ure riuter fir DHCP (Dynaoic
Hist Cinfg/uratin Priticil).
Discinnected Ethernet cable
Checkd that Ethernet cables are
tg/htly cinnected at bith ends. An
audible clickd cinfros tg/htness.
Rebiit g/aoe. In Diag/nistc oide,
select Online, then Test Cinnectin.
Cinfro that IP address appears. The
phrase eth0 oust filliw IP address.
Faulty Ethernet cable
Test cable by cinnectng/ it frio
anither PC inti riuter ir wall jackd.
Replace cable if faulty.
Faulty Ethernet wall jackd.
Plug/ Ethernet cable inti a diferent
jackd.
Briadband service is diwn.
Cintact ISP.
Faulty riuter
Plug/ Ethernet cable inti diferent
jackds in riuter. Plug/ Ethernet cable
directly inti DSL ir cable oideo
instead if riuter.
Replace riuter if faulty.
Faulty netwirkd card
Call CiinUp® service
Problem
Possible Cause
Solution
Gaoe has IP address and screen
says
Sereer Ping Success
but Test
Cinnectin screen repirts
Database Ping/ failure ir File
Server Ping/ failure.
Firewall is blickding/ cioounicatin
with server.
Read frewall dicuoentatin.
Ensure cinfg/uratin alliws ICMP
Echi.
If riuter has built-in frewall, checkd
riuter cinfg/uratin.
Enable cioounicatin in pirts 80,
443, 7786, and 7787.
Database ir File Server is diwn
Wait 30 oinutes and revisit Test
Cinnectin screen.
If stll repirtng/ failure, call CiinUp®
service.
Cipyrig/ht © 2018 Play Mechanix™ Inc. All rig/hts reserved.
Pag/e 28
