
162 D
OMINION
SX
I
NSTALLATION AND
O
PERATIONS
M
ANUAL
Firewall
P
ROBLEM
S
OLUTION
Unable to Access the Web
Page
Firewalls must allow access on port 80 and 443 in order for the unit to
operate through a firewall.
Contact your system administrator and request port 80 and 443 access.
Login Failure
Firewalls must be configured to allow connections using the Dominion SX
configurable port network parameter (Default 51000). If the firewall does
not allow these connections, the applet indicates that the login has failed.
Contact your system administrator and request connections be allowed on
the configurable port.
SSL Security Warnings
The unit embeds its Internet Address (IP) in its SSL certificate. Should the
firewall perform Network Address Translation (NAT), the SSL certificate
will not match the IP address recognized by the browser generating a
security warning.
This is normal behavior.
The warning message does not affect operation of the unit.
Login
P
ROBLEM
S
OLUTION
Login Failure
To provide additional security, the unit login screen expires after 20
minutes; therefore, all login attempts after this time period will fail.
Reload the browser to reset this timer.
Hold down the <
Shift
> key and click on the [
Reload
] button in your
browser. This will refresh the login screen from the unit itself (not from a
local cache) and allow login to the unit.
RADIUS Users
The unit can be configured to support RADIUS authentication. Any user
not defined to be a local user is considered to be a RADIUS user when
RADIUS is enabled. Should the RADIUS server not be reachable for user
authentication for any reason, the unit will not allow the user to log on
until the unit receives the result of the authentication request from the
RADIUS server.
Authentication may take up to 20 seconds. Please be patient and wait until
either the user successfully logs in, or the Authentication Denied message
is displayed.
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