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800-621-8560
Warranty Policies
Congratulations on your purchase of a Randell piece of equipment. Randell
believes strongly in the products it builds and backs them with the best warranty in
the industry. Standard with every unit comes the peace of mind that this unit has
been thoroughly engineered, properly tested and manufactured to excruciating
tolerances, by a manufacturer with over 30 years of industry presence. On top of
that front end commitment, Randell has a dedicated staff of certified technicians
that monitor our own technical service hotline at
1-800-621-8560
to assist you with
any questions or concerns that may arise after delivery of your new Randell
equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in
material or workmanship. Randell warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
NOTE: Warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Randell will warranty for a period of three months following installation,
with proof of starting date, up to a maximum of fifteen months from the
date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Randell covers all shipping cost related to
component part warranty sent at regular ground rates (UPS, USPS).
Freight
or postage incurred for any express or specialty methods of shipping are
the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell unit fails due to defects in materials or
workmanship within the first ninety days, Randell agrees to pay the contracted
labor rate performed by an
Authorized Service Agent (ASA)
. Any work
performed by a non-ASA will not be honored by Randell. Please consult
Randell Technical Support (800-621-8560) for a complete listing of ASAs.
Warranties are effective from date of shipment, with a thirty day window to
allow for shipment, installation and setup. Where equipment is shipped to any
site other than final installation, Randell will honor the labor warranty for a
period of ninety days following installation with proof of starting date, up to a
maximum of six months from date of purchase.
