voice connection with the vehicle to determine
if additional help is needed. Once the SOS
operator opens a voice connection with the
vehicle’s SOS Call system, the operator should
be able to speak with you or other vehicle
occupants and hear sounds occurring in the
vehicle. The vehicle’s SOS Call system will
attempt to remain connected with the SOS
operator until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact
appropriate emergency responders and provide
them with important vehicle information and GPS
coordinates.
WARNING!
●
If anyone in the vehicle could be in danger (e.g.,
fire or smoke is visible, dangerous road conditions
or location), do not wait for voice contact from an
Emergency Services Agent. All occupants should
exit the vehicle immediately and move to a safe
location.
●
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS signal
reception, which can prevent your vehicle from
placing an emergency call. An operable network
and GPS signal reception is required for the SOS
Call system to function properly.
●
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add aftermarket
electrical equipment to the vehicle’s electrical
system. This may prevent your vehicle from
(Continued)
WARNING!
sending a signal to initiate an emergency call.
To avoid interference that can cause the SOS
Call system to fail, never add aftermarket
equipment (e.g., two-way mobile radio, CB radio,
data recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your vehicle.
IF YOUR VEHICLE LOSES BATTERY POWER FOR
ANY REASON (INCLUDING DURING OR AFTER AN
ACCIDENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.
●
Modifications to any part of the SOS Call system
could cause the air bag system to fail when you
need it. You could be injured if the air bag system
is not there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may
not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of
the following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
●
The overhead console lights located within the
ASSIST and SOS buttons will continuously illuminate
red.
●
The Device Screen will display, and an audio
message will state, the following message: “Vehicle
Device Requires Service. Please Contact An
Authorized Dealer.”
WARNING!
●
Ignoring the overhead console light could mean
you will not have SOS Call services. If the overhead
console light is illuminated and no SOS call placed,
have an authorized dealer service the SOS Call
system immediately.
●
The Occupant Restraint Control module turns on
the Air Bag Warning Light on the instrument
panel if a malfunction in any part of the system
is detected. If the Air Bag Warning Light is
illuminated, have an authorized dealer service the
Occupant Restraint Control system immediately.
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the
SOS Call system operation. These include, but are not
limited to, the following factors:
●
The ignition is in the OFF position
●
The vehicle’s electrical systems are not intact
●
The SOS Call system software and/or hardware are
damaged during a crash
●
The vehicle battery loses power or becomes
disconnected during a vehicle crash
●
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are unavailable
or obstructed
●
Equipment malfunction at the SOS operator facility
●
Operator error by the SOS operator
●
LTE (voice/data) or 4G (data) network congestion
●
Weather
●
Buildings, structures, geographic terrain, or tunnels
284 IN CASE OF EMERGENCY
