CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
P
REPARE
F
OR
T
HE
A
PPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
P
REPARE
A L
IST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let
the service advisor know.
B
E
R
EASONABLE
W
ITH
R
EQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle (additional charges may apply). If you need
a rental, it is advisable to make these arrangements
when you call for an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to
an authorized dealer. They know your vehicle the best,
and are most concerned that you get prompt and high
quality service. FCA US LLC's authorized dealers have
the facilities, factory-trained technicians, special tools,
and the latest information to ensure the vehicle is
repaired correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you
are still not satisfied, talk to the general manager or
owner of the authorized dealer. They want to know if
you need assistance. If an authorized dealer is unable
to resolve the concern, you may contact FCA US LLC's
Customer Assistance center.
Any communication to FCA US LLC's customer center
should include the following information:
●
Owner's name and address
●
Owner's telephone number (home, mobile, and
office)
●
Authorized dealer name
●
Vehicle Identification Number (VIN)
●
Vehicle delivery date and mileage
R
OADSIDE
A
SSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit
(USA)
Call 1-800-363-4869 or visit
(Canada)
Who is Covered
You are covered by Roadside Assistance services if
you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles
on the odometer, whichever occurs first, calculated
from the start date of the Basic Limited Warranty, as
set
forth in your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc., 400
River's Edge Drive, Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of California,
Inc., 275 East Hillcrest Drive, Suite 165, Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing
as a result of a mechanical breakdown, dial toll-free:
USA: 1-800-521-2779 or visit
, in
Canada: 1-800-363-4869 or visit
Provide your name, Vehicle Identification Number (VIN)
required for covered services, license plate number,
and your location, including the telephone number from
which you are calling. Briefly describe the nature of
the problem and answer a few simple questions. You
354 CUSTOMER ASSISTANCE
