13
H.
TROUBLESHOOTING
Please consult the following troubleshooting guide before calling customer service.
• If you are unable to resolve the problem using the guide below, please call Customer Service at
18006678072 (Monday to Friday 8:30 am to 5:00 pm Eastern Time)
•
Please have your receipt and model number ready before calling. Customer service can
request digital photos of your installation to help resolve the unit.
ISSUE
POSSIBLE CAUSE
POSSIBLE SOLUTION
A.
Unit fails to start
a regeneration
cycle
1.
No power supply
2.
Defective circuit board
1.
Check electrical service & re-set time of day
2.
Replace faulty parts
B.
Water is hard
1.
Bypass valve is closed
2.
No salt in salt tank
3.
Plugged injector/screen
4.
Brine refill settings wrong
5.
Leak between valve and riser tube
6.
Internal valve leak
1.
Open bypass valve
2.
Add salt to salt tank
3.
Clean parts (see page 9)
4.
Correct brine refill settings (Table 1)
5.
Check if riser is cracked or O-ring is
damaged. Replace faulty parts
6.
Replace valve seals, spacer and piston assly
C.
Salt use is high
1.
Refill time is too high
1.
Correct brine refill settings (Table 1)
D.
Low water
pressure
1.
Iron or scale buildup in line feeding
softener
2.
Iron buildup inside valve or tank
3.
Inlet of control valve plugged due
to dirt
1.
Clean/replace supply line
2.
Clean control valve & add resin cleaner to
clean bed. Increase regeneration frequency
3.
Clean control valve inlet
E.
Resin in drain line 1.
Air in water system
2.
Incorrect or missing drain line flow
control (DLFC)
1.
Check well system for proper air elimination
2.
Check and replace DLFC
F.
Too much water
in brine tank
1.
Plugged injector or screen
2.
Plugged brine valve
3.
DLFC plugged
1.
Clean parts (page 12-13)
2.
Clean parts
3.
Clean DLFC
G.
Unit fails to draw
brine
1.
DLFC plugged
2.
Injector or screen is plugged
3.
Inlet pressure too low
4.
Internal valve leak
1.
Clean DLFC
2.
Clean parts
3.
Increase min pressure to at least 25 psi
4.
Replace seals, spacer & piston assembly
H.
Unit cycles
continuously
1.
Defective circuit board
1.
Replace faulty parts
I.
Water flows to
drain
continuously
1.
Valve settings incorrect
2.
Internal leak
1.
Check valve settings
2.
Replace seals, spacer & piston assembly
Need help troubleshooting? Call Toll Free 1-800-667-8072
Monday to Friday 8:30 AM to 5 PM EST.
