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RADVision SCOPIA XT MCU series Administrator'S Manual Download Page 36

Resolving IP Address Problems

 

 

Problem

Cannot configure the IP address.

Solution

If the icon for no network connection 

 appears and the system displays 0.0.0.0 as its

assigned IP address, the system is not connected to network. Make sure the GLAN cable is
connected properly at both ends: to the network socket and to the GLAN1 port of the XT
Codec Unit, as shown in 

Figure 3-7 on page 32

.

Figure 3-7

GLAN1 port

 

 

Note

If the GLAN2 port is enabled and in use, check that it is properly connected.

 

 

Solution

Redefine the IP address:

1.

From the Main menu, select Configure.

2.

Press Next several times until the Configure TCP/IP screen appears.

RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0

Troubleshooting | 32

Summary of Contents for SCOPIA XT MCU series

Page 1: ...Administrator Guide Version 3 0 For Solution 7 7 SCOPIA XT4000 Series...

Page 2: ...N Ltd reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes RADVISION Ltd may make improvements or changes in the product...

Page 3: ...essing SCOPIA XT Series Web Interface 13 Pairing a XT Remote Control Unit with a XT Codec Unit 14 Managing SCOPIA XT Series from iVIEW Management Suite 15 How to Update the Software for SCOPIA XT Seri...

Page 4: ...ng Camera Issues 31 Resolving IP Address Problems 32 Resolving Problems with PC Presentations 34 Resolving XT Remote Control Unit Problems 34 How to Retrieve SCOPIA XT Series Logs 34 Retrieving Networ...

Page 5: ...cost effective true HD 720p videoconferencing at 30 frames per second fps with the impressive price performance design of the SCOPIA XT1000 Piccolo The included wide angle Pan Tilt Zoom PTZ camera cap...

Page 6: ...T5000 Series The SCOPIA XT5000 Series is the latest product of the SCOPIA XT Series which sets the standard for an exceptional conferencing experience HD 1080p with 48 kHz sampling rate and 60fps for...

Page 7: ...ods Yes Yes Yes No Yes Additional Ethernet connection Option 10 100 Option 10 100 Option 10 100 Option 10 100 1000 Yes 10 100 1000 SCOPIA Control Option Option Yes Option Yes Using SCOPIA XT Series as...

Page 8: ...P server or a STUN public server for NAT and firewall traversal When the XT Series hosts a videoconference with endpoints outside the enterprise Figure 1 2 on page 5 it first queries the HTTP or STUN...

Page 9: ...nection through the firewall Verify the duration of the firewall pinhole and configure that time in the XT Codec Unit Having a dedicated NAT firewall traversal server like the SCOPIA PathFinder offers...

Page 10: ...eries can straddle the two network zones using the two network ports provided on the XT Codec Unit see Figure 1 4 on page 7 Use the GLAN ports of the XT Codec Unit simultaneously and connect one port...

Page 11: ...and communicates with endpoints in the private and in the public network SCOPIA XT Series communicates with the private network endpoints using IP addresses or aliases under the control of the gateke...

Page 12: ...anization needs to enable 5 endpoints with ISDN connectivity Assuming the requested ISDN connectivity speed is 256bps use only one ISDN PRI gateway as it can support 5 concurrent calls of 256bps each...

Page 13: ...tware for SCOPIA XT Series page 16 Enabling AT Commands for Managing the XT Codec Unit page 20 Configuring the System for SNMP Management page 21 Enabling Backup and Restore of SCOPIA XT Series Config...

Page 14: ...Since audio input is not included in the DVI I port to XT Codec Unit connection establish a separate audio connection from the computer s audio output port into the optical audio input port of the XT...

Page 15: ...configure and control the SCOPIA XT Series using the web interface Place a call Change settings Activate deactivate options Perform administrative tasks The following topics are discussed in this sec...

Page 16: ...t sections Before you begin To configure the network contact your network administrator Procedure Step 1 Access the SCOPIA XT Series web interface Step 2 In the Administrator Settings tab select Utili...

Page 17: ...the SubNet mask associated with the IP address User name Enter the web username The default username is Admin Password Enter the web password The default password is 1234 Step 4 Press Save Accessing...

Page 18: ...edicate your XT Remote Control Unit to monitor one or more XT Codec Units of your choice by configuring the same numeric code in your XT Remote Control Unit and the system software An XT Remote Contro...

Page 19: ...at the top of the screen Managing SCOPIA XT Series from iVIEW Management Suite iVIEW Management Suite can manage all endpoints in a video network including the SCOPIA XT Series Remote management is u...

Page 20: ...n a XT Codec Unit in two different modes by means of the same software package In standard mode the XT Codec Unit is upgraded while operating in a regular way The standard system menus are visible All...

Page 21: ...to the SCOPIA XT Series Step 3 Set the fields as required Table 2 3 Enabling remote upgrade Field Name Description Download management Enables disables downloading of firmware or patches to the XT Cod...

Page 22: ...re Step 1 Verify the XT Codec Unit is switched on and is connected to the IP network interface The network cable must be connected to the rightmost GLAN connector marked 1 on the rear panel of the XT...

Page 23: ...Series Software Using a USB Drive Your SCOPIA XT Series comes with a USB drive containing the latest firmware version available at the time the system was shipped We recommend that you always access...

Page 24: ...nit from a computer using AT messages over a TCP IP connection The AT messages can be used for Initialization Configuration Call control and multipoint control Control and indication Diagnostics The m...

Page 25: ...work If set to No configure Address and SubNet mask Address Enter the IP address allowed to access the system SubNet mask Enter the SubNet mask associated with the IP address Step 4 Press Save Configu...

Page 26: ...gin Ensure you have the IP addresses and the subnet mask of the computers which you want to use for remote management of SCOPIA XT Series Procedure Step 1 Access the SCOPIA XT Series web interface Ste...

Page 27: ...ure Address and SubNet mask Address Limits editing reading of settings to one IP address on a specified network SubNet mask Enter the SubNet mask associated with the IP address Step 4 Select Save Enab...

Page 28: ...Step 4 Select Save Additional Documentation When configuring the system consult the documentation RADVISION puts at your disposal User Guide for SCOPIA XT4000 Series which explains how to operate the...

Page 29: ...XT Series Logs page 34 Reporting a Software Upgrade Failure page 37 Viewing System Information page 37 Contacting Support page 38 Resolving Problems Connecting Calls Problem Cannot dial out or connec...

Page 30: ...your Microphone Pod is correctly connected to the system Solution Make sure the Video Privacy and Mute functions are not enabled You can see this in the top bar of the system s menus No video or No a...

Page 31: ...perform the audio tests to verify that the audio input and output are in order 1 Access the SCOPIA XT Series web interface 2 In the User Settings tab select Diagnostics Audio Tests Figure 3 2 Perform...

Page 32: ...omatic or manual estimation of the audio delay by the XT Codec Unit You can also generate the audio delay manually Then you can train the echo canceller to use the manual estimation as described in th...

Page 33: ...on Verify the XT Codec Unit s LED is on If the LED is blinking press on the XT Remote Control Unit Solution Make sure the XT Codec Unit output is properly connected to the monitor input Make sure the...

Page 34: ...ield is set to Yes Drag the slider to the required value At minimum setting video frames freeze at the first occurring error At maximum setting video frames never freeze and errors are allowed to pass...

Page 35: ...Solution Press on the XT Remote Control Unit repeatedly to switch between the different video sources Solution Ensure the camera is correctly connected to the system Solution Make sure the Moving set...

Page 36: ...ected properly at both ends to the network socket and to the GLAN1 port of the XT Codec Unit as shown in Figure 3 7 on page 32 Figure 3 7 GLAN1 port Note If the GLAN2 port is enabled and in use check...

Page 37: ...port is enabled Solution Perform this procedure 1 Access the SCOPIA XT Series web interface 2 In the Administrator settingstab select Networks Preferences General Figure 3 9 3 Set the Use IPv6 field t...

Page 38: ...trieve and send logs of SCOPIA XT Series There are two kinds of logs you can retrieve from the SCOPIA XT Series Logs for analyzing network traffic These log files provide information about network sta...

Page 39: ...etrieving logs is automatically stopped Procedure Step 1 Open a telnet session to the SCOPIA XT Series by connecting to its IP address on port 60123 The command line window opens Step 2 At a prompt en...

Page 40: ...ing this address http XTSeries_IP_Address web netlog Step 11 Enter a username and a password The default user name is CustomerSupport the default password is 5678 Step 12 Download logs from the flash...

Page 41: ...oftware upgrade from the USB drive fails Solution 1 Remove the USB drive from the USB port of the SCOPIA XT Series 2 Connect the USB drive to a computer 3 Locate the upgrade log file 4 Send the log fi...

Page 42: ...e 3 11 The Main Menu Step 2 Select System Status The system information is displayed Contacting Support When you contact RADVISION for support you must provide this information Serial number which ide...

Page 43: ...n video conferencing systems innovative converged mobile services and highly scalable video enabled desktop platforms on IP 3G and emerging next generation networks For more information about RADVISIO...

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