Raco AlarmAgent.com AA-102DC, Installation Manual

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17
15.0 Shutdown Procedure
There is a short delay after pressing the Power OFF button before the unit completely shuts down. This
is normal and expected. When you turn power off to the unit, the RTU will send a “shutdown report” to
the website. This report is to let the website know that the unit has been turned off. This shutdown report
will prevent watchdog alarms from escalating. If the unit is not allowed to send this report, you will get
repeated watchdog alarms until the unit is powered back on, and then off again.
Once the website receives the shutdown report, it will send acknowledgment (APage) to the RTU. This
tells the RTU that it can finish the shutdown. All LEDs will be extinguished. See section 2.0 regarding the
placement of battery jumpers for shipment or long-term storage.
It is important to note, that if the power button is pressed again while the RTU is waiting to finish shutting
down, the unit will “wake up” and send a “RTU is online” report to the website. The RTU will then ignore
the expected APage and remain online and powered up.
16.0 Frequently Asked Questions (FAQs)
Question : Why is the website reporting that my RTU battery is discharging, but the unit power supply is
plugged in, and the RTU power LED is showing GREEN?
Answer
: The DC power supply is providing DC power to your RTU, but not at a level strong enough to
keep your battery charged. The power supply may need to be replaced. Please contact RACO.
Question : I have noticed that the Transmit LED while normally green, will flash red or amber. What can
I learn about the blink rates and color changes of the Transmit LED?
Answer
: The following is a chart outlining the various blink rates and color changes:
O
VERVIEW

Off – No Signal or No Packet Radio Service

Green, Amber, Red - Service
O
FF
No Signal, Packet Radio Service Not Available
G
REEN
Service Available, All is Normal
A
MBER
Radio Currently Connected to Website – Active Session in Progress
R
ED
(Flashes) Packets Being Sent to Website
Question : I just plugged in the unit and I only have two little power lights only. Why aren’t the large lights
or the strength meter on?