910115
Loading Arm
Phone: (262) 637-9681
Email:
3.2023 Rev 2.1
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Section 6: Warranty Terms and Conditions
Warranty Period
Each new machine and new parts of our manufacture are warranted against defects in material and
workmanship for one year from the date of shipment from our factory.
When contacting customer service for factory parts, service or warranty support please provide the:
•
Racine Railroad Products Model
•
Serial Number
•
Any locally assigned identification
Vendor Parts Warranty Period
Other equipment and parts used, but not manufactured by Racine Railroad Products, Inc., are covered
directly by the manufacturer's warranty for their products.
Warranty Parts and Service
We will repair or replace, without charge, F.O.B. factory, Racine, Wisconsin, USA, any part Racine
Railroad Products manufactures which is proven to be defective during the warranty period.
Material claimed defective must be returned, if requested, to the factory within 30 days from the date of
the claim for replacement. Ordinary wear and tear, abuse, misuse, and neglect are not covered by this
warranty. Depending upon the circumstances, we may provide technical assistance and/or technical
service support, without charge, to assist in the correction of warranty related problems.
Non-Warranty Parts and Service
Material damaged through normal wear and tear, abuse, misuse and/or neglect are not covered by our
warranty and should be ordered directly from our Customer Service.
Note
: Parts for models that are no longer in production may not be available.
Non-Warranty Parts Orders
When placing a parts order please provide the following information:
•
Company Name and Billing Address
•
Purchase Order Number and Issuing Authority
•
Shipping Address
•
Special Handling Instructions
•
Contact Phone Number
•
Machine Model and Serial Number
•
Part Numbers and Quantities Being Ordered
Note
:
Please use Racine Railroad Products part numbers when ordering parts.
Racine Railroad
Products part numbers are shown in the parts lists and drawings of this manual and have only
six (6) numbers.
Any part number with other than six numbers (e.g., contains alpha-numeric characters) is a Vendor Part
Number and
not
a Racine Railroad Products part number
