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© 2008 Qwest Communications International Inc.

 

 

 
 

How to Troubleshoot Wireless Access (Wi-Fi) on the Qwest® Standard Modem: Actiontec® 

M1000 with the Qwest® Wireless Module: Actiontec® W1000 

 

Internet Service Provider (ISP): 

All 

 

 

 

 

Use this document if: 
 

You want to change one or more of the following settings to troubleshoot your Qwest Standard 
Modem: Actiontec M1000 for wireless issues: 

1.  Reset your modem to factory defaults (Step 4) 
2.  Reprogram your modem (Step 9) 
3.  Change your SSID or Network Name (Step 16) 
4.  Security key (Step 16) 
5.  Channel and power settings (Step 20) 

 
This document assumes: 

 

 

That you have your PPP username and password that was provided by your Internet 
Service Provider (ISP).  

Click here

 

to look up your ISP’s contact information.

 

 

Your computer is directly connected to the modem using an Ethernet cable. 

 

The Qwest Standard Modem: Actiontec M1000 is powered on. 

 

Summary of Contents for Actiontec M1000

Page 1: ...Modem Actiontec M1000 for wireless issues 1 Reset your modem to factory defaults Step 4 2 Reprogram your modem Step 9 3 Change your SSID or Network Name Step 16 4 Security key Step 16 5 Channel and p...

Page 2: ...ontec M1000 If not click here for installation instructions 2 Open a web browser type 192 168 0 1 and press enter 3 If you have the solid blue screen on the left as shown below proceed to step 4 If yo...

Page 3: ...2008 Qwest Communications International Inc 5 Select Restore Default Settings 6 Select Restore Default Settings again 7 Select OK...

Page 4: ...2008 Qwest Communications International Inc 8 Click Here 9 These are the steps for reprogramming your modem Select Advanced Setup 10 Select WAN IP Address...

Page 5: ...13 Enter the PPP username and password that was provided to you by your Internet Service Provider ISP Click here to look up your ISP s contact information 14 Complete the next steps according to your...

Page 6: ...ect the Wireless Setup 17 Other wireless devices will see this wireless connection myqwest2613 For troubleshooting purposes you should change it 18 To create your own WEP Key you need to enter a combi...

Page 7: ...el and power settings for your modem Select channel 21 From the Select Channel dropdown choose a channel between 1 and 11 The primary channels are 1 6 and 11 Wireless equipment like 2 4GHz cordless ph...

Page 8: ...ications International Inc 22 From the Wireless Power Level dropdown choose 75 50 25 or 6 Then select Apply You can now attempt to connect to the wireless signal being transmitted by your Actiontec M1...

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