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QL-800 Maintenance Utility

QL-800 User Guide

Set up the auto-maintenance schedule options.

•

Pre-Job

- Performs maintenance at the start of each print job.

•

Mid-Job every

- Performs maintenance during print jobs after the specified

number of meters have been printed.

•

Post-Job

- Performs maintenance at the end of each print job.

•

When Idle every

- Performs maintenance when the printer is idle for the

specified number of minutes.

•

On Startup

- Performs maintenance when the printer is powered on.

•

On Shutdown

- Performs maintenance before the printer is powered off.

To save the auto-maintenance settings, choose

Save to Printer

Updating Cleaning Procedures

Some upgrades to the QL-800 Maintenance Utility may contain updated cleaning
procedures. Use the following instructions to update the cleaning procedures on the
printer with the cleaning procedures from the maintenance utility.

Launch the QL-800 Maintenance Utility.

From the Windows Start Menu, choose

Start > All Programs > QuickLabel

QL-800 > QL-800 Maintenance Utility

. A language and printer prompt will open.

Select a display language and the QL-800 printer you want to connect to. Choose

Choose the

Cleaning

tab.

Choose

Update Cleaning Procedures

. The cleaning procedures on the printer

will be updated with the cleaning procedures from the maintenance utility.

Cleaning Printheads

If you suspect print quality issues related to banding, clogged nozzles, or printing
defects, you might want to initiate a cleaning.

Printhead cleaning cannot be done during a print job or if an error is occurring. When
cleaning is in progress, do not perform any other operation.

Note:

Cleaning the printhead consumes ink. Clean the printhead only when

necessary.

The cleaning options discussed in this procedure are also available in the

Cleaning

menu of the QL-800 Status Monitor.

Launch the QL-800 Maintenance Utility.

From the Windows Start Menu, choose

Start > All Programs > QuickLabel

QL-800 > QL-800 Maintenance Utility

. A language and printer prompt will open.

Select a display language and the QL-800 printer you want to connect to. Choose

Summary of Contents for QL800

Page 1: ...Fast print speed up to 305 mm s Excellent print quality up to 1600 dpi High yield vivid inks Complete with color labeling software USER GUIDE The Labels You Want When You Need Them QuickLabel com...

Page 2: ......

Page 3: ...Label An AstroNova Division World Headquarters 600 East Greenwich Ave West Warwick RI 02893 Tel 1 401 828 4000 Fax 1 401 822 2430 E mail info QuickLabel com www QuickLabel com Technical Support Tel 1...

Page 4: ...be furnished on an exchange basis and will be either reconditioned or new The customer is responsible for freight to return the printer or component to our factory or authorized service center We will...

Page 5: ...atible with the QL 800 This warranty is void if the QL 800 ink cartridge has been damaged by accident abuse neglect or misapplication if the product has been improperly installed or maintained if the...

Page 6: ...d to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against interference in a residential installat...

Page 7: ...6 EC and or your national laws implementing those Directives If a chemical symbol is printed beneath the symbol shown above in accordance with the Battery Directive this indicates that a heavy metal H...

Page 8: ...ith EEE At the same time your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources For more information regarding return and recycling of WEE...

Page 9: ...ctives Application des Decisions du Conseil Anwendbar fur die Richtlinien Applicazione delle Direttive del Comitato 2004 108 EC 2006 95 EC I the undersigned hereby declare that the equipment specified...

Page 10: ......

Page 11: ...ing the Printhead 14 Loading and Unloading Media 18 Loading Media 18 Loading Media with Manual Feed Mode 19 Unloading Media 21 Working with Wide Gap Media 22 QuickLabel Services 22 QL 800 Label Materi...

Page 12: ...ormation 50 Upgrading the Printer and Print Module Firmware 50 Setting the Clock 51 Print Settings Tab 52 Setting the Vertical Baseline 52 Setting the Horizontal Baseline 53 Setting the Cut Stop Posit...

Page 13: ...or Drops Out During Printing 90 Resolving Windows 7 and Windows 8 USB Installation Issues 90 Chapter 7 Rewinder 93 Before Installing the Rewinder 93 Installing the Rewinder 93 Rewinding Labels 95 Cha...

Page 14: ...Contents iv QL 800 User Guide...

Page 15: ...ht label for the right customer in the right quantity just in time As a true digital printer the QL 800 easily prints labels with any text barcode or graphics in affordable small batches perfect for l...

Page 16: ...e printer See Unpacking the Printer on page 3 2 Ensure all parts are included See Checking the Included Parts on page 5 3 Before installing the printer select an appropriate location and ensure system...

Page 17: ...You will remove this block later when using the After Shipping Wizard to prepare the maintenance roller install ink cartridges and install the printhead See Using the After Shipping Wizard on page 12...

Page 18: ...tape is used to secure the doors and covers in place There is also tape holding the maintenance cartridge in place Open the main side door and lower side door to access and remove this tape 5 With th...

Page 19: ...wer side door open 8 Grasp the maintenance cartridge and pull it straight out of the printer Then reinstall the maintenance cartridge Ensure it is fully inserted in the printer 9 Close the lower side...

Page 20: ...nded Ensure the environment humidity is within 20 to 80 non condensing relative humidity For optimal print quality a relative humidity of approximately 60 is recommended Avoid placing the printer in a...

Page 21: ...person should lift the front by the indicated lift point while the other person should lift the back by the indicated lift point Do not lift the printer by the mandrel Lift the front of the printer b...

Page 22: ...wer source Then turn on the power via the power inlet switch 2 2 Press and hold the power key 3 for one second to turn the printer on The printer will begin the power up process including opening the...

Page 23: ...tall Printer Software The software installation wizard will start Note If the Windows logo testing or publisher verification warning messages appear during installation choose to continue the installa...

Page 24: ...D drive you can obtain the software from www QuickLabel com downloads 3 Choose Install Printer Software The software installation wizard will start Note If the Windows logo testing or publisher verifi...

Page 25: ...tart Menu choose Start All Programs QuickLabel QL 800 Toolbox A web browser will open and display the QL 800 Toolbox application 2 Choose the Diagnostics link to display the Diagnostics information Th...

Page 26: ...ose After Shipping Follow the on screen instructions to complete this procedure This wizard will guide you through the following actions Preparing the Maintenance Roller See Preparing the Maintenance...

Page 27: ...instructions to install ink cartridges Warning For safety keep ink cartridges out of the reach of children If ink is accidentally ingested contact a physician immediately 1 Open the main side door Ope...

Page 28: ...idge latches Then close the main side door Installing the Printhead Use the following instructions to install the printhead Caution The printhead is sensitive to electrostatic discharge ESD Use ESD pr...

Page 29: ...If the foil packing is damaged report the issue to Technical Support or your reseller Caution Do not place the unprotected printhead cartridge on any surface Protect the printhead cartridge at all tim...

Page 30: ...lling on the strip Caution Dispose of the removed strips immediately and do not allow the removed strips to touch the electrical contacts or printhead nozzles 8 Carefully remove the plastic bracket fr...

Page 31: ...e fluidic couplings should advance and seal to the printhead cartridge Caution If the latch will not close do not force it Remove the printhead and try again 14 Close the top cover 15 Finish the After...

Page 32: ...rient the media roll 2 as illustrated and put it on the mandrel Make sure the roll makes contact with the inner flange 3 4 Turn the wing nut 1 on the end of the mandrel clockwise until you feel resist...

Page 33: ...r starts automatically feeding it into the printer The printer will feed media and the loading process will be complete Loading Media with Manual Feed Mode In most cases the standard media loading pro...

Page 34: ...uide before printing 8 Open the top cover This step deactivates the automatic media loading feature 9 Place the media near the entry slot and slide the adjustable media guide 6 to the width of the med...

Page 35: ...t exited the back of the printer back feeding will stop and the printer will beep once This confirmation tone alerts you that media is about to be unloaded 2 To continue and unload media press and hol...

Page 36: ...ckLabel has the advantage of providing you with lower prices due to production efficiencies QuickLabel s QL 800 BPO Program covers all of your requirements for printing supplies over a 12 month period...

Page 37: ...this slot 2 Operation Panel Use these keys to operate various printer func tions 3 Top Cover Open this cover to access the printhead 4 Main Side Door Open this door to access the transport unit and i...

Page 38: ...onnection method 4 LAN Port Connect the LAN cable here when using the LAN connection method 5 Power Inlet Connect the power cord here 6 Inner Flange Position the media roll edge so it touches this fla...

Page 39: ...release the feed key to feed media one label length Press and hold the feed key to feed media until you release the key While paused press and hold the feed key to perform a light printhead cleaning...

Page 40: ...r beeps once Press and hold the back feed key again to continue and unload media 5 Cut If the printer is in the ready state press and hold this key for approximately one second to cut media at the exi...

Page 41: ...f the printer The same file printed on printers using different technologies may look very different as well 3 Cyan Ink These yellow LEDs indicate the status of each ink cartridge Off Ink cartridge ha...

Page 42: ...rofiling There are devices that can help you develop profiles for your display to ensure that what you see is close to what you are getting Using QL 800 profiles will help with consistency in printing...

Page 43: ...available from other software companies such as Adobe and Corel Adobe Photoshop Illustrator and similar professional image editing programs provide advanced tools for creating your artwork A common sc...

Page 44: ...no more than 0 02 0 5 mm of ink should be printed onto the liner Design elements that will run to the edge of the label are the parts of the design that will bleed across the edge Your bleed will mos...

Page 45: ...obe Photoshop choose a resolution of 600 pixels per inch This will provide sufficient image resolution to produce superior print quality This setting is not used in vector based design applications su...

Page 46: ...our version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and clic...

Page 47: ...f you observe image noise in printed labels try turning off this option 7 If necessary you can select a printing quantity Print copies are specified within the application before printing However you...

Page 48: ...t and choose Properties or Setup varies based on program 2 Choose the General tab 3 Choose Manage Labels The Custom Label Size window will open 4 Enter or select a label name To edit an existing label...

Page 49: ...g Custom QuickLabel Omni this process is not required 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access t...

Page 50: ...the Media tab 3 If necessary use the offset options to adjust the location of a printed image relative to the registration marks on the media Horizontal Offset Negative values move the image left on...

Page 51: ...re using gap media Reflective Choose this option if you are using reflective mark media None Choose this option if you are using media without gaps or reflective marks continuous media Hole or Notch C...

Page 52: ...upper right corner of the screen Search for Control Panel and click the Control Panel icon In the Control Panel window click View Devices and Printers Right click the printer icon and choose Printing...

Page 53: ...fter setting up the driver you can save the driver settings It may be helpful to save driver settings for each label you will be printing 1 Open the appropriate printer window based on your version of...

Page 54: ...file select the profile name from the list To create a new settings profile enter a profile name in the list 4 Edit the driver settings as needed 5 Save the settings If you edited an existing settings...

Page 55: ...n save or load these settings using custom setting files in the Import Export tab of the driver 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices...

Page 56: ...rinting Before you print full bleed labels using a third party application you will need to select the appropriate options in the printer driver Note Driver instructions apply only to printing via thi...

Page 57: ...ee Saving and Recalling Driver Settings on page 39 Save the settings with a meaningful name For example if your label is 4 x 6 inches Full Bleed 4x6 may be a helpful name Choose this settings profile...

Page 58: ...int job While paused press and hold the feed key to perform a light printhead cleaning operation Printhead cleaning options are also available in the QL 800 Maintenance Utility 7 Receive the printed l...

Page 59: ...e Launch Status Monitor from the Services tab 2 You can view status information in the Printer Status area This area will display informational and error messages related to your printer s current sta...

Page 60: ...Monitor from the Services tab 2 You can view print job information in the Job Status area Total Labels Printed During printing the current number of labels printed will be displayed After a print job...

Page 61: ...of the maintenance cartridge remaining service life in the Maintenance Cartridge Life area Estimating Ink Use You can use the QL 800 Toolbox application to estimate ink use for print jobs This is acc...

Page 62: ...the QL 800 Toolbox You may need to choose the Ink Usage link to refresh the page Ink estimates do not consider auto maintenance cleaning operations The estimate only predicts the amount of ink that w...

Page 63: ...nance Utility is installed during the driver installation process The utility allows you to view printer information and perform a variety of maintenance functions Printer Information Tab Use the Prin...

Page 64: ...s section provides the remaining service life percentage of the printhead If print quality is acceptable you can continue to use a printhead past 100 of its service life This section also provides the...

Page 65: ...the power inlet switch on Power on the printer Setting the Clock 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Util...

Page 66: ...00 printers and notice that the image prints in different locations you can move the vertical baseline of a printer Note Adjusting the baseline is needed only for synchronizing the output of two or mo...

Page 67: ...tions you can move the horizontal baseline of a printer Note Adjusting the baseline is needed only for synchronizing the output of two or more printers Baselines are adjusted at the factory and should...

Page 68: ...e Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer yo...

Page 69: ...print quality Note The auto maintenance routine uses ink and other consumables Run the auto maintenance routine only as often as needed to maintain print quality 1 Launch the QL 800 Maintenance Utili...

Page 70: ...t Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK...

Page 71: ...Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Cleaning tab 3 Choose Before Moving Follow the on screen instructions to complete this procedure 4 Power...

Page 72: ...After Shipping Follow the on screen instructions to complete this procedure System Logs Tab Use the System Logs tab to view the error history and save log files It also provides a convenient way to e...

Page 73: ...L 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the System Logs tab 3 Choose Save Error His...

Page 74: ...working with cutting blades or around exposed blade surfaces 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility...

Page 75: ...ately To prevent ink from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to the maintenance cartri...

Page 76: ...ntenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 pri...

Page 77: ...four yellow LEDs on the printer indicate ink status Flashing LEDs indicate low ink Illuminated LEDs indicate empty ink The printer has four ink cartridges black K cyan C magenta M and yellow Y Confir...

Page 78: ...Push the cartridge in all the way You will feel slight resistance near the end of this process as the nozzle engages the ink needles inside the printer Repeat this step for each color Caution There ar...

Page 79: ...nch Rollers As media is fed into the printer it is advanced by a series of rollers just inside the media entry slot Over time these rollers may accumulate dust or adhesive residue You can clean these...

Page 80: ...k from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to the maintenance cartridge after it has be...

Page 81: ...ally drops of ink may be deposited onto the belts You can clean the transport belts as needed Note Wear protective gloves to prevent ink from staining your hands during this procedure 1 Remove media f...

Page 82: ...d use the cloth to clean the four belts on the transport unit 7 If necessary you can grasp and move the belts manually in either direction to expose more belt surface area for cleaning All four belts...

Page 83: ...en the main side door 4 Release the two ink cartridge latches 5 Carefully slide all four ink cartridges one at a time out of the unit 6 Use a swab or lint free cloth dampened with isopropyl alcohol to...

Page 84: ...ened with isopropyl alcohol to clean the ink cartridge connection contacts inside the printer 8 Insert all four ink cartridges into the unit one at a time according to the ink color indicated on the i...

Page 85: ...tility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 3 Choose the Cleaning tab 4 Choose Before Moving and then follow the on...

Page 86: ...Printer Maintenance 72 QL 800 User Guide...

Page 87: ...el the job 1003 Unwind too Slow The mandrel is moving slower than expected Look for and clear obstructions at the unwind mandrel Check for media slack between the media entry slot and roll Reload medi...

Page 88: ...side door was opened during a print job Close the door Press and release the power key to resume the job Or press and hold the pause resume key to cancel the job 100B Top Cover Open The top cover was...

Page 89: ...lers See Cleaning the Input Pinch Rollers on page 65 1010 Can t Start Vacuum Fans There is an electronics failure Press and hold the power key on the operation panel for three seconds to turn the prin...

Page 90: ...three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on again If the issue persists contact Technical Support 1015 Internal Er...

Page 91: ...internal communi cations failure Press and release the power key to clear the error Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Th...

Page 92: ...for one second to turn the printer on again If the issue persists contact Technical Support 1024 Unexpected Engine Response There is an internal communi cations failure Press and release the power ke...

Page 93: ...d release the power key to clear the error Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one se...

Page 94: ...clear the error Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on...

Page 95: ...t contain valid top of form parameter Press and release the power key to resume the job Or press and hold the pause resume key to cancel the job 1045 Can t find Job Parameter Job status message does n...

Page 96: ...appropriate for this printer Install a genuine QuickLabel printhead 2003 Printhead Missing The printhead is not installed has a poor electrical connec tion or a printhead latch is not recognized as b...

Page 97: ...e After Moving func tion in the Cleaning tab of the QL 800 Maintenance Utility Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then pre...

Page 98: ...re not detected Clean ink cartridge electrical contacts and reinstall the ink cartridge See Cleaning the Ink Cartridge Contacts on page 68 200F Black Ink Out The black ink cartridge is empty Replace t...

Page 99: ...ely and taking up slack prop erly 2100 Unspecified Paper Path Many factors may produce this error condition It is commonly caused by an error with the print encoder Media is not moving smoothly due to...

Page 100: ...jam you will need to reprint labels that were not completed before the jam occurred Caution Use caution when removing a media jam The printer contains sensitive components that can be damaged by debr...

Page 101: ...de door 4 Lift the roller handle 2 to open the input pinch rollers There are two rollers on the top and one roller on the bottom of the media entry slot The rollers must be open to allow removal of th...

Page 102: ...the shipping lock by rotating it counterclockwise and then pulling it straight out This lock is usually removed during the unpacking process 6 Release the roller handle and the rollers will return to...

Page 103: ...as barcodes or serial numbers that change during printing When printing under these conditions and there is no more data available to print the printer will not pause and wait for more data Instead i...

Page 104: ...Replacing the Printhead on page 60 Resume printer use If the problem persists contact Technical Support Resolving Windows 7 and Windows 8 USB Installation Issues When you install the printer driver vi...

Page 105: ...ecified list Then choose Properties The QuickLabel QL 800 Properties window will open Choose the Hardware tab 3 Select QuickLabel Systems QuickLabel QL 800 and choose Properties The Properties window...

Page 106: ...oting 92 QL 800 User Guide 5 Choose Update Driver When you are prompted select the Search automatically for updated driver software option Windows will locate the driver on your system and create a pr...

Page 107: ...desk table or other similar surface it must be sturdy and stable enough to support the weight of the printer and the rewinder Do not turn the rewinder mandrel by hand to rewind the media Turning the m...

Page 108: ...The lower screws will capture and secure the tabs from the rewinder bracket 4 6 Remove the two thumb screws from the rewinder 5 7 Align the rewinder 5 with the rewinder bracket 4 Ensure the thumb scr...

Page 109: ...screw 6 counterclockwise to loosen and remove the removable roll support arm 7 3 Turn the rewinder mandrel adjustment knob 4 counterclockwise to loosen the mandrel 4 Remove the outer flange 2 from the...

Page 110: ...nd of the media to the core with tape Ensure the printed side faces out 9 Reinstall the outer flange 2 and then turn the mandrel adjustment knob 4 clockwise to tighten the mandrel 10 Install the remov...

Page 111: ...rinter If this happens allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity Never place the printer on a slanted or unstable stand or table...

Page 112: ...other than the one rated for the printer This printer is designed to be used in the region where purchased Also make sure the power source can supply sufficient power for the printer This could cause...

Page 113: ...the printer This could cause a serious electrical shock Important While the printer is printing do not open any covers and do not remove the power plug Do not apply excessive force or strong shock to...

Page 114: ...all children This prevents accidents If a child accidentally swallows ink seek medical attention immediately If ink gets into your eyes wash it out with flowing water immediately If irritation persist...

Page 115: ...dye car tridges 250mL Maintenance Cartridge Capacity Approximately 1 million printed inches or 850 mid job cleanings Near full warning at approximately 80 full Printhead Life Approximately 250 000 li...

Page 116: ...ickness 5 5 mil 7 5 mil 0 140 mm 0 191mm Control Panel 5 buttons Power Pause Feed Back Feed Cut 7 LEDs Power Status Error Ink Out C M Y K Service Wait Time to Ready On Ready 60 seconds Connectivity US...

Page 117: ...onger than 2 weeks powered off or in standby Ink Storage 32 F to 95 F 0 C to 35 C 35 to 85 Relative Humidity non condens ing Ink Warranty 24 months from date of production or 6 months after installati...

Page 118: ...Specifications Label Rollstock 8 OD 203 mm QuickLabel paper and synthetic labels Label Size Print Area Width 2 0 8 3 51 mm 211 mm Length 1 0 30 0 25 mm 762 mm Construction Width a 2 125 8 425 54 mm 2...

Page 119: ...red with X Rite 504 Non glossy finish Other Features Gap e 0 118 3 0 mm 0 75 19 mm Multi Across Down Yes 1 0 25 mm min width 1 0 25 mm min length Maximum of 0 25 horizontal and verti cal gaps Butt Cut...

Page 120: ...Specifications 106 QL 800 User Guide...

Page 121: ...rmware Upgrade 50 Full Bleed Labels Planning 30 H Horizontal Baseline 53 I Ink Cartridge Contacts Cleaning 68 Ink Cartridges Installing 13 Replacing 63 Ink Levels 47 Inner Flange 24 Installation Locat...

Page 122: ...Information 50 Printhead Installing 14 Replacing 60 Printhead Cleaning 56 Printing Labels 43 R Rewinder 93 95 S Safety 97 Shipping 57 Specifications 101 Status Monitor 45 46 47 System Requirements 8 T...

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