3
3. Troubleshooting Guide
Trouble Condition
Visual Indications
Audible Indications
Action:
low battery
Amber
LED
blinks
every
5
seconds
Chirp every 60 sec, voice every
30 sec: “Replace alarm.”
Voice stops after 5 mins.
*Remove, discharge, dispose unit, and replace
as soon as possible.
Fault mode
Chirp every 30 sec.
Voice every 30 sec: “Error, see
trouble shooting guide”
After 5 mins: no voice message
*See Cleaning Your Alarm section.
* Push Test/Hush button once to attempt to
reset the unit .
*Red LED will blink out an error code (number
of blinks) when Test/Hush button is push/
released once. Report the number of blinks to
customer service if needed.
end of Unit life
Double chirp every 30 sec.
First 5 mins: Voice every 30 sec:
“Replace alarm, press button to
silence.” Voice stops after 5 mins.
After 7 days: Chirps continue.
Voice every 30 sec for 5 mins:
“Replace alarm.”
* Push/release Test/Hush button to temporarily
silence (see End of Unit Life Hush Mode section
below)
* Remove, discharge, dispose unit, and replace
as soon as possible.
end of Unit life hush
mode (after push/
release test/hush
button during end
of life)
Voice “Temporarily Silenced.”
End of Unit Life chirps silenced
for 24 hrs. (7 days after End of
Unit Life chirps begin, the chirps
cannot be silenced.)
* Remove, discharge, dispose unit, and replace
as soon as possible.
network error
Chime every 30 secs. Voice
every 30 sec: “Connection Lost.
Press Button to Silence.”
After 5 min: no voice messages
(Note: network must have
3 or more alarms for voice
messages.)
* Push/release the Test/Hush button once to
silence for 24 hrs at a time.
*Red LED will blink out an error code (number
of blinks) when Test/Hush button is push/
released once. Report the number of blinks to
customer service if needed.
* Push and hold Test/Hush button until two
beeps are heard (approx 4 sec) and then release
the button to try to rejoin. Or reset (section 7.3)
and then rejoin (section 7.2).
*If error persists, remove, discharge, and replace
alarm as soon as possible.
network error hush
(after button push
during network error)
Voice “Temporarily Silenced.”
If you require further information please contact Product Support at 1800 654 435 or write us at: Chubb Fire & Security Pty Ltd
t/a Quell, 33-39 Talavera Road, Macquarie Park, NSW 2113 Australia. Our website is www.quell.com.au.
