Quantum PX500 Series, User Manual

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Chapter 5 Troubleshooting
Common Problems and Solutions
Quantum PX500 Series User’s Guide 180
Table 33 Robotics (Gripper)
Problems
Problem Corrective Action
The robot does not
move at power up.
• Make sure that all internal packing materials
(foam pads and metal straps) have been
removed.
• Check the library state on the OCP or remote
management pages. If Door Open is
displayed, make sure the front doors are
closed.
• Physically remove the AC power by removing
all power cords from the power supply(s) and
reconnect them. Power the library on and if
the robot still does not move, contact an
authorized Quantum field service engineer
(see “Contacts” on page xix).
The barcode reader
cannot read the
barcode and
displays “no
label”.
• Verify that nothing obstructs the reader.
• It is recommended to avoid barcode reader
problems, to only use tape cartridge labels
provided by manufacturer.
• Reboot the library (see “Reboot Library” on
page 141). If the problem continues, contact an
authorized Quantum field service engineer
see “Contacts” on page xix).
The robot times
out or fails during
an operation.
• Check that the tape cartridge involved in the
operation is properly positioned in the slot or
drive and ready to be picked.
• Check that the robot is not obstructed in any
way.
• Retry the operation. If it still fails, contact a
field service engineer.