Chapter 6: Troubleshooting
Pre-Call Checklist
Quantum LTO-9 HH SAS User’s Guide
85
Pre-Call Checklist
If you have questions or problems, go through this checklist before
contacting Quantum Technical Support. Ensure that the total SAS cable
length does not exceed 4m (13 ft). Perform the following steps before
you place a call to Quantum Technical Support. Where instructions refer
you to the web, visit
http://www.quantum.com/serviceandsupport
.
1
Perform a general checkup of the hardware and connections:
• Verify that all cables are connected properly at both ends.
• Before attaching the SAS cables, ensure that the connector does
not contain bent or recessed pins.
• Ensure that all retention screws for the SAS cable are securely
tightened.
2
Verify that the drive's firmware is at the most recent level. To
determine the latest release of firmware, visit the web. See
on page 30 for instructions on downloading the
latest firmware.
3
Verify that your device drivers are at the most recent level:
• For Quantum device drivers, visit the web.
• For the device drivers of independent software vendors (ISVs),
visit the appropriate third-party web site.
4
Verify whether your hardware and software configuration is
supported. To determine the latest supported attachments, visit the
web.
5
Review “Frequently Asked Questions” and “Hints and Tips” on the
web.
6
Run one of the following diagnostic methods:
• Local diagnostic:
a
Run
Function Code 1: Run Drive Diagnostics
on page 49 to
determine whether the drive can properly load and unload
cartridges, and read and write data. Optionally, you may run
one of the following diagnostics:
Summary of Contents for LTO-9 HH SAS
Page 1: ...User s Guide LTO 9 HH SAS 6 68132 04 Rev A...
Page 8: ...Contents viii Quantum LTO 9 HH SAS User s Guide...
Page 40: ...Chapter 3 Installation Updating firmware 32 Quantum LTO 9 HH SAS User s Guide...
Page 104: ...Appendix A Error Codes and Messages 96 Quantum LTO 9 HH SAS User s Guide...
Page 120: ...Glossary 112 Quantum LTO 9 HH SAS User s Guide...
